Edison ParkFast

Headed into the city with my fiancé & we parked here for the first time. Amazing service, the gentleman working was polite & even cleaned the snow off of the car for us.

I have been parking here for two years and there is a very low level of quality for the price. The manager, george, is very nice and helpful, but the rest of the staff are pretty out to lunch and the technology they use rarely works the way it should. Their front gate fails regularly, so just as you think you are leaving, you are actually forced to wait until someone can manually get it to come up. Pretty clear that the owners are too cheap to invest in technology that works properly or helps the customers in any way. When you text to pick up your car, there’s a ⁵⁰⁄₅₀ chance they won’t have bothered to read the text or move any of the blocking vehicles out of your way. Feels like a total ripoff.

I just love George and his team They are the best and are always helpful I leave my car and never have to worry about it

I parked her a few times with a Mazda 3. They have zip cars that are the same exact Mazda 3s there — same color and year. I didn’t know at first and they confused my car with the zip cars and had trouble finding my keys. OK – no big deal honest mistake. I continued to park there, but made sure to let the person there know this was my car and not a zip car. They still managed to misplace my keys multiple times and confuse them with the zip cars despite being given a heads up. So I stopped parking there.

Had an interview in NYC so I went to park my car here for the day. I had a lot of valuables in my car (ipad, laptop, clothes, etc). After the car was valet parked, they informed me that they hold onto the keys for the day. I told him I was not comfortable with that, because of all the valuables in my car. I go to leave and they inform me because I was there for 6 minutes, I must pay $ 8. The gate won’t open until you pay. I was furious, and they couldn’t care less. Total scum.

They are so nice and helpful there. I text them and my car is ready and waiting for me.

I guess, they drove themselves to one star from my side.
There was a big snow storm and I didn’t wanted my car to get stuck in the snow, so I figured parking in parking lot was the safest option. I tried Little man’s parking (where I was monthly parking customer for few months) and they were full. So came back to these guys. Well, they will park your car, which is understandable as they have to move cars for customers.
When I returned 2 days later after snow storm subsided, they couldn’t locate my car. They handed me over me the keys and was told — «go and search. it should be somewhere». What? Are you guys kidding me? I spent 10 minutes searching for my car and finally found it. Spent another 10 minutes removing the snow. Saw another guy removing snow from the ground so that he could move his car. Isn’t that supposed to be done by the parking lot employees. Guess what. they don’t.
If this wasn’t enough, they charged me extra then what should have been. Initially, When I told them, it was more than what I should have been charged, the manager came up with lame reply «you must have parked more than what you think» .
When I gave him the breakup, the manager was dumb founded and started doing calculations and then blamed it on the machine. What happens to the refund? They wrote my details on a ticket and told me that it will go to their office, who will decide if they want to refund you. huh, this is more complicated then getting tax return from IRS.
A week later, no refund. Called their helpline, the woman said, she doesn’t have anything with my name. I provided them the details and disputed the charge on my credit card.
These guys have lost another customer.

There are a decent group of fellows who are attendants at this lot, where I have been a monthly customer here for the last four years. George is the manager. I pay $ 180 monthly out of my transit account. This lot is 24 hour service with attendant. Before I came here, I was driving into Manhattan daily, which became impossible due to the escalating toll prices, the road conditions, and the parking difficulties in the city. Now I take my car here every morning, and walk a long block to the Grove Street PATH. Door to door it’s one hour for me. And even if I forget to tip them, when I come back, my car is front and center and the nice gentleman in the attendant’s booth hands me my key. Now THIS is a RELATIONSHIP.