Club Barks

I took her for daycare and long-​term boarding, and I came back with an injured and literally scarred dog.
First time I took her, they said my dog was popular and other dogs wanted to be too friendly with her. She came back with a huge bite marks, one that took a small chunk of the spot right behind her ear and around her jaw.
Gave them benefit of the doubt. Staff was always friendly. I’ve taken her for baths before and that came out fine.
Then today, I get a call she got a cut on her nose. Note that my dog has been at their care for not just a day or two but almost a combined two weeks. Other days, nothing has happened. But somehow, she gets attacked. (They also said that as the other dogs were always fine.)
So, if you want to board your dog, know that this could happen. They didn’t try to apologize or anything. A simple sorry could’ve prevented me making reviews public. I cannot with a good conscience recommend leaving your dog in daycare.

Club barks is were it is at my little puppy pulls hard in this place every weekend. He is currenty paying puppy support for three little pups. The dj is bumping playing all the good trap music gets the house bumping. This club is 6 out 5 stars vest
for any dog all dogs have a great time here. No fats cats allowed.

The service was okay. The staff aren’t really friendly or welcoming but they get the job done. The place reeks and I don’t think they’re all that clean.
Negative
We left our dog there on a trip to LA, we come up and they went up on prices but didn’t honor the price we were given when we left our let there.
Positive
They do low cost shots there.
They had a super cute Halloween doggie party.

I can give this grooming place –1 star not even zero. I brought my dog to have full grooming. So please if you love your dog, don’t bring them here for grooming. My dog is a Lowchen and has a Lowchen cut with healthy long body hair about 9 to 10 inch and no matted hair. It is my first to try this place so I brought my Lowchen book with instructions where and how to cut their hair. I discussed in details to the groomer on what my dog needs. A one inch cut on the length of his body hair, clip the hips, butt, tail and 4 legs while showing the picture to her of a Lowchen cut. I told her to remove the hair inside his ear, shape the mustache and beard and shave the stomach and not the chest. I did not mention to her to trim his hair on his head because I would like his hair to grow like Lowchen. Then she recommends to remove the matte on his ear. She said she will shave the inner ear flap. Having said all of those and showing all the pictures to her, I felt comfortable that she will do it. She even told me she knows what Lowchen looks like. I dropped my dog at 10am and they released him at 5pm. When I picked up my dog, his hair all clipped short like 1 inch. The face hair was cut so short, the hair inside the ear was not removed. In other words, my dog does not have a Lowchen cut anymore. He is body was clipped. They have the worst groomer I’ve ever tried. I was told by the front desk that the grooming manager cannot do anything about it and I still have to pay them. Even the store manager cannot do anything about it. The hair is already short.

We have taken our dog here twice to get his nails did, ahem clipped. Both times were seriously fast and efficient. It took 5 minutes to clip, pay and walk out. Other places like Petco can take over an hour, and he comes out with red eyes because he’s scared. This place he seems to like. And it’s only 10 bucks for the nail did.

Super pet care! They really care about your cat or dog, I use them to take care of my pets anytime I travel. Their prices are the best in the area. Not sure about these negative reviews, sounds like personal issues.

IF I COULD GIVE THIS PLACE 0 STARS I WOULD!!! This place is absolutely horrible! My two sisters took their dog Sam Hatillo there and left him over Memorial Day weekend. When they came back that Tuesday from their mini vacation, they arrived at the HORRIBLE establishment only to find that Sam had been injured! He had the biggest knot on the top of his head that they have ever seen!
This poor dog was rescued from Hatillo, PR from these two wonderful women, and they have to come back to this crap from a place that was entrusted to care for him!!!
When they were asked about the injury the employees were very quick to brush my sisters off and say «oh that’s just from the dogs playing» or «omg I’m not sure how that happened!» You don’t know how this happened?! Aren’t you supposed to be supervising the animals and caring for them?!
Now, not only has our poor dog been injured, but now they are getting brushed off by all of the staff at this place! My sister has even attempted to contact the managers and the Co-​owner named STEPHEN ANATRO, and he has yet to return of her phone calls! Everytime they or anyone post a negative comment on the companies website, it is quickly taken down!
And as if this story couldn’t get any worse, now his wound (that was caused by this horrible place) is INFECTED!!! Like really!!! We need to do something to get this place reprimanded for their horrific actions, and we need medical attention for Sam! PLEASE NO ONE USE THIS PLACE! We have no idea how our pets at going to come out of there.

The people here care about your dog. We put our dog Pistachio in daycare once a week and they do a good job of making sure that he gets to play with other dogs in a good way. I haven’t used the grooming services but they have always taken good care of Pistachio and when any concerns have been brought up they try and rectify them. I would recommend them for daycare.

My mom has been taking my dog to this groomer for about 1 year. I am done with this place! My mom asked the groomer to wash and brush the dog. They used some sort of soap on my dog and caused him to get al allergic reaction that my mom did not request and made her pay extra w/​o letting her know. He now has welts on his face and a swollen neck! He does not want to eat and is walking around with his tail between his legs! This is complete horse shit! I am going make it my mission to have this company closed down. I have worked with animals since a teen and my cousin is a vet! What they did to my dog is cruel! I called to speak to a manager and I did not get a straight answer but her justifying how many years she has worked with animals! Club Bark KILLS!!! My dog is not the same !!!

I’m not sure why these reviews are so harsh! SH&*T happens. Yes, it’s true. In the age of computers, mistakes are sometimes made. So — everyone relax.
Have I been satisfied with every single grooming my little Shih Tzu has received? No. But that’s because I’m sure he isn’t the easiest little guy to work with and I have to admit i rub him so much he does get knotted and matted sometimes. I do my best to brush him and groom him myself in between grooming appointments but I stay completely loyal to Club Barks. My dog is always eager to get to the front door and have his play date. He may not like his grooming but Mommy sure does. He leaves smelling amazing and looking great! If and when I have ANY complaints regarding the length, etc. they are always happy to accommodate or make a fix for me. Not to mention — of all the Day Care and Grooming facilities I have tried — these people are the nicest! That is worth its weight in gold.
If you are considering Club Barks for your little one, I highly suggest you give it a try. It’s like when that one friend gives you terrible reviews of a movie but you wind up loving it? That’s how I feel regarding these Unilocal reviews.

I’ve been bringing my pup Bentley here since I got him and can’t praise all their services highly enough. My dog has terrible separation anxiety and the staff at club barks are the only ones he’ll rush to love on without giving me a second glance as I leave him at daycare. The staff is knowledgeable and extremely accommodating (last minute grooming, weekend boarding, vet appt, etc). Their prices can’t be beat. Most importantly — I feel completely comfortable leaving my «baby» with them!!!

I took my Yorkie in for a grooming appointment a few weekends ago. Overall I was satisfied with his care and will most likely return. My only cons would be the time it took for him to be done, in fairness I told them I was in no rush, however I dropped him off at 9 AM and called at 2PM to check in and they were just pulling him back. Also the price I was quoted on the phone was less than the cost I was charged. Otherwise it was a good experience.

I’ve been going to Club Barks for a year and a half and today was officially the last straw. When I moved from Hoboken to Jersey City, it was no longer convenient to go to You Lucky Dog (who are amazing) so I started going to the groomer in my neighborhood, Club Barks. I’ve never had a good experience at this establishment. Between horrible haircuts (picture a bald little terrier), poor customer service and keeping her there for over 4+ hours for a haircut, I have been unhappy with the service. Two things are important to me when choosing a groomer — my dog must be loved and properly taken care of and I must be treated like a customer who matters.
I brought my dog in this morning for her scheduled appointment only to find that her appointment was scheduled incorrectly and she could not receive the service today. Like everyone else, I was managing my busy Saturday for this — and my dog realllllly needed a cut! I was not offered anything — rearranging the schedule, a free service next time, not even a free dog treat. The owner, who I’ve never been fond of, just stared at the floor when I told him we were never coming back.
It’s a pity that he owns two locations but doesn’t know the first thing about people or dogs. Every time I came in, he was rude or made a joke that was not funny (usually something about the one accident my dog had there because she was scared) and he was never accommodating.
After writing this, I realize this is my own fault. I should have never continued going there out of convenience. I left and immediately made an appointment at You Lucky Dog, where they clearly love my dog and provide excellent customer service. There are no lucky dogs at Club Barks.

If I could give zero stars I would, so i guess just a simple one lonely star will have to suffice.
It is really hard to find a grooming appointment on the weekend (especially in our packed little city). I was easily able to get one for a Saturday (which I now know why. keep reading and you will too). When I called to book the appointment i clearly stated that i wanted a FULL grooming for our little puppy.
When the day of the grooming arrived I walked in and told the receptionist/​owner that our puppy is here for a full grooming, but apparently they inputted it WRONG. Okay no big deal we should be able to work this out. Sure it’s a simple mistake that could of been corrected out. Wrong I was told that they couldn’t take her for a full grooming because their schedule didn’t allow it. Well isn’t that convenient for the customer (which could be you). Not only could the owner not own (no-​pun intended) up to his mistake, he couldn’t even offer a solution. So our Saturday plans were completely thrown out of sync because the receptionist inputted an incorrect order for our dog. Not good business ethic to practice in the age of Unilocal! So here I am trying to guide you to steer clear of this place. There are other options which I have now found out.
Yeah these are typical High Class problems, but the fact that the owner himself couldn’t compromise, offer us some sort of credit, or even a treat for our dog is just senseless. Not good Club Barks… so I have to give you my HUMAN BARK.

I waited a few months to give this review to see if I could have possibly changed my mind. But I just can’t seem to keep the image out of my head of my small dog being dragged by the neck back to the groomers… oh, TWICE!
So the first time time I came here; my mom was in town and with me. The place is right down the street from my apt.
The ambiance was really cute and I was excited to find a fun groomer for my pup!
I have a small cockapoo about 20lbs. She is SCARED TO DEATH of the groomers (always pees on the floor and shakes) but she has been put to ease by some fabulous groomers in the city who picked her up and even let her pee on them… I left knowing she was in good hands.
HERE, my mom and I were HORRIFIED and how the groomer (who was not very personable) just asked me what I wanted to be done, didn’t even give my dog two glances, even though my dog was visibly shaken, and then continues to DRAG her by the neck into the back. I left thinking I may need to go to ER because I was so sad for my furry daughter.
The next time, I asked for a different groomer and the lady did the same thing… literally I watched through the door as my dog was being relentlessly dragged to the back, and I was speechless. My heart sank, but I have a hard time telling people how to do their jobs so I didn’t want to say anything. When you have a small dog… you PICK THEM UP! especially if they are so scared they are peeing.
When I came back to pick her up I was going to speak to the manager. The manager was not around and she insisted I speak to her about the problem (this was something the manager should know). I told her and they WERE apologetic, but it doesn’t change my outlook on this place. I was charged twice the amount I was charged last time… apparently last time they made a mistake? I did not even want to stick around and argue about the money; so I took my pooch and left. never to return!

I started coming here several months ago to either drop or pick up my boyfriends dogs. He brings them here a few times a week for doggie care and I really like this place. The workers seem to love the dogs and know all of them by name. They are also very pleasant when you come to drop off or pick up the puppies.
They have monitors when you come in where you see where they keep the dogs in the back playing.
The place always smells clean and I never seen anything dirty which is good since pets do have accidents.
From what my boyfriend tells me their prices are reasonable in comparison with other places.

Club Barks and Metrovets are nothing short of amazing. We moved to Jersey City last July and when looking for someone to look in on our 2 older cats, we literally found Club Barks in our building! For that first trip, the staff went above and beyond for our cats. They came directly to our apartment and followed our numerous bulleted instructions (our one cat was on many meds) to a tee. Maria took extra special care of both cats.
It was because of the stellar care from Club Barks that we decided to give Metrovets a try. And again, we were so very happy with their services. They remember us and our cats and always treat the four of us like «friends.» Going to the vet is never easy, but everyone at Club Barks and Metrovets make it a much more pleasant experience.
I have to thank both staffs again for this weekend. We went away and left our now one cat (our other unfortunately passed away — again, the staff of Club Barks and Metrovets emailed, called and mailed us cards with their condolences!) in the hands of Club Barks. When one of the staffers noticed that our cat looked a little dehydrated, he called us, helped our cat and even scheduled extra visits (with the WONDERFUL Maria) to make sure everything was okay until we got home. And when we did, there was a note from Maria letting us know our cat was well looked after.
We didn’t need the note for that because we already knew our cats were always and will always be in great hands with Club Barks and Metrovets. (But, the note — like everything else they do was a great added personal touch!)
THANK YOU! THANK YOU! THANK YOU!!!

Our dog seemed to enjoy his 11 night stay here and all the doggie playtime he received. They are quick to respond with email inquiries and the staff was friendly.
Prices do not include tax and averages about $ 35/​night to $ 40/​night. They do not have overnight boarding in Jersey City but will transport your dog to the Woodland Park facility free of charge, which is a plus.
We visited the Woodland Park facility prior to boarding our dog and there isn’t much outdoor space (just a fenced in concrete area). They wouldn’t allow us to see the space in person (due to insurance liability reasons) which was odd and we were only allowed to view it on a closed circuit monitor that rotates through the rooms so quickly you can barely spot your dog before it switches, and it is not available online. Pictures are not taken and posted daily.
They also do not walk your dog (due to insurance reasons, again) but the dog is given ample play time.
You must also provide all food, bedding and toys. Bedding was given back to us very dirty.
On the day of pick up they groomed our dog and charged us an extra $ 42.80 which was a little odd as we never requested grooming. They cut our dog’s nails but didn’t bother to file them so they were really jagged. The price also seemed high for grooming.
All-​in-​all ok, but they can improve on some areas of execution.
UPDATE: I emailed Club Barks to inform them that I did not authorize grooming and that my dog’s nails had been left very jagged. The representative tried to tell me that the $ 42.80 was just for a bath and that filing of the nails is not included. On my receipt it clearly states ‘GROOMING’ and my dog is 17lbs. so $ 42.80 is an EXORBITANT price for only a bath. They need to improve in their bedside manner and make sure that a customer has authorized extra charges prior to performing them. We were readily available via email (we had emailed them several times during our trip) and they never bothered to email us to confirm that we were okay with this charge. Poor service and shady for charging $ 42.80 for a bath!!!

We love this place. But not as much as our dog does. She drags us to Club Barks in the morning because SHE absolutely loves going there. She comes home exhausted from all her play time. The staff is kind and patient with her. The grooming and on staff vet are added perks!

I had asked friends before embarking on a trip with little encouragement that my two young cats would be fed while away. Inquiring with Club Barks, they offered a great price and assured me should the wet cat food diminish while away (unlikely), it would be replenished from their supplies.
On their own volition, I was emailed by one of the employees about 5 days noting that the cats were doing well. I had a few family members stop by for cat socialization time, so I had known the cats were fine, yet the email was appreciated. I checked 5 days from then and still received positive reviews about the well-​being of my pets. They even took the time to play with the cats a little bit.
12 days later when I returned, both pets were the same weight. I settled the bill and know that I can rely upon them should I need coverage while away for a weekend.