All Star Moving Services

This place is a nightmare! I could go on and on but I’m exhausted. Basically I moved from NJ to Fl and my stuff was picked up two weeks ago and still hasn’t gotten to me yet. No customer service… they outsource everything to contractors. Spend the extra money and go with Mayflower or a reputable company.

WORST COMPANY EVER.
Moving from CT to WA. After misleading us as to the delivery time frame of our belongings they flat-​out omitted to us that our belongings would be held in stationary storage until the first day of our available DELIVERY DATE. You would think that a moving company knowing they had a 3,000 mile move to do would start the engines at least a week before our first DELIVERY day, wouldn’t you?
We asked where our stuff was and was told «we’ll get a call in to the dispatcher and call you right back». Radio silence. Call after call requesting and then demanding a precise location as to our belongings was ignored and flat-​out refused. They even turned off their phones instead of just calling the dispatcher!
Still no answer and still no belongings.

On 12/​01/​2015 we were given the price of $ 1252.90 to move our belongings. That number had then gone up to $ 1425.88 upon measurement of all furniture and final box count. When the movers arrived at 0530pm on 01/​04/​2016 they then told us that the price was going to be $ 7,000.00 unless we paid hem $ 1000.00 cash at that moment (once all of our belongings were already on the truck) and another $ 900.00 cash once the truck was unloaded.
At that point I had been told by Monica, the manager or owner or simple employee depending on the severity of your call, Rachel and the men picking up our belongings that deliver would take from 7 – 10 days from the time of pick up. This is the reason that we chose the date of pick up, the earliest day it could have been delivered was the day that we arrived. The moment our plane touched down we had a voicemail from Monica that our belongings would now begin transit, being the first available day that our belongings could be signed for. Unbenownst to us the 7 – 10 days was from your fist available day to accept delivery, which had not been explained until that point, which was confusing to me considering that Monica had chosen the pick up date so we can receive everything as quickly as possible.
From that moment on for the next 4 days we have not heard back and have been hung up on multiple times trying to get some idea of where our belongings are or why they waited so long to begin the shipment. Along with the fact that our belongings were also put into a storage facility that we were not notified of. When we could get Monica on the phone she would not allow us to speak would continue to repeat herself and hang the phone up. When she would respond to any questions she would say we have to speak to Rachel and when we would speak to Rachel she would transfer us to Monica.
This is now the end of day 4 and we know nothing about our belongings and can not get in touch with the moving company at all because they turned on their answering system.

I’ve had to downgrade from 4 to 2 stars unfortunately. We finally moved and pulled our stuff out of storage. The one box that was a bit crunched had our dishes in it that were completely smashed. Plus, I just realized we are missing a box of all our kitchen bakeware. Ugh

I had to move last minute (same as many of the other reviewers) and was scrambling to get a company to move my furniture from Boston to Dallas. They gave an initial low price (same as many of the other reviewers) then they sent their people (2 day window). They rolled in with 6 employees, 2 ride in the truck and 4 actually ride in the windowless part of the truck where they store your furniture (they probably ride on it). I would say only 2 of the 6 spoke English (the rest only spoke Spanish). All-​Star Moving Services allows their drivers to control negotiations on both ends (the one the picks up your furniture and the one that delivers your furniture). Upon arrival, they will note that they charge for distance to get from your residence to their truck. I rolled all my stuff down to the sidewalk before they arrived to save on those costs. They offer two packages for taking your items, by weight and by space (cubic feet), be sure to pick the correct one before you give them your deposit. Furthermore, if you don’t have that much stuff be sure to do the weight package, Monica won’t provide that option unless you tell her specifically on the phone.
Once All Star Moving Services arrives, be ready to negotiate because the low price you thought you would receive will DOUBLE immediately, try to get a fair deal because they WILL NOT HONOR THE LOW PRICE (they will try too lecture you on cubic feet), if you can swallow the deposit it will result in less headaches. The folks in the back of the truck might take up more cubic feet than the actual furniture. I would also note, even if you try to cancel they will still try to send their people. I stumbled upon the bad reviews for this organization a day late but it helped me select which items I wanted these folks handling. I gave them a couch and a few chairs (one arrived with a gash of course), and everything of VALUE I loaded in my vehicle (electronics) or I shipped via U-Haul’s U-​Box service (life saver, look into it). If you do proceed with this company, be aware that your items won’t arrive quickly and be sure to label your items MULTIPLE TIMES (name and destination). Don’t forget, if they do come into your home, hide your valuables because many have stated that «things» have gone missing.
Flash forward 9 days, my things arrived in Dallas. Based on the fine print All Star Moving Services states that the 1^st staircase is free which it wasn’t. They sent a massive truck that wasn’t able to turn into my apartment complex. After looking over some of the reviews I knew the driver on the delivery side would try to charge an additional fee and would not honor the 1^st staircase being free. I was about 10minutes late to meet the driver (coming from my new job), I had my girlfriend handle the delivery until I arrived. Another reviewer did note that they try to bully women when it comes to negotiations (true again), I’m in en-​route and I get a text that says «they want want $ 550 to deliver your stuff». She did tell him, just leave the stuff on the sidewalk so we could potentially nix that ludicrous charge, this made him immediately rethink his awful offer. Once I arrived, that $ 550 figure went away (I’m 6’8″) and the Russian/​Ukrainian driver agreed to the terms set in the contract (he rolled everything into garage because the 1^st staircase was too much for him).
Beware, there aren’t any ramps to unload the furniture from the truck to the ground, the driver (one man team for delivery) will attempt to drop all of it on himself (pretty big drop if he misses, plus the driver won’t allow help). I would advise you to monitor the unloading and also the transport. Be sure to check for damage and ensure you have all of your items. DO NOT MOVE ELECTRONICS WITH THIS COMPANY or any other expensive belongings (outside of furniture)! «Fragile» boxes will be crushed (based on the reviews left around the web)! Sadly, the only things you can trust with this organization are probably bed sheets and clothes you don’t care about.
Lastly, once the transition is complete there is no follow-​up. Probably the worst organization to do business with and surprising they are actually still in business. They also have fake video reviews on YouTube, dating back 4 years. If you are doing a case study on scammers just call these folks up, I’m sure they can walk you through their best practices and ethics when it comes to handling business opportunities in a timely manner. Many of these folks won’t separate themselves from this scam, they are all in on it until the company closes its doors. I gave them 1 star because my stuff actually arrived (wrap everything good or your items will be DESTROYED based on the pictures other users have left). When you aren’t accredited, you aren’t an All Star, the irony in the company name is what tops this experience. You live and you learn, glad I moved a majority of my stuff with U-Haul’s U-​Box service. Hope this review helps someone.

My review!!!
Monica and movers thieves are liars! thieves! thieves !thieves !thieves !thieves! thieves!
Monica liars! liars! liars! liars! liars! liars !liars! liars! liar!s liars! liars! liars! liars! liars! liars! liars!
Never deal with them, if you want see evil in real life meet them. Monica gave me first estimate on the phone for 600 cubic feet and I described exactly all of my things. When movers came to move my stuff in truck they said I have 1000 cubic which was a lie. When my things were brought to California I measured the space my things took inside the truck and it was 300 cubic feet so I took photo and I will sue them.
Don’t ever do business with All Star Moving Services.

I should have checked Unilocal before using this company, there were 18 previous reviews all were negative all were right on for what we experienced with All Star mover,
1. They showed up a day late past the agreed upon date for pickup
2. They attempted in increase our move by over $ 500
3. They attempted to put through an unauthorized charge on our credit card
4. They disavowed any knowledge of storing the move for up to 30 days at no charge, which they agreed to do.
Long and short of it I initiated a complaint with the state about their unethical practices. Unfortunately the agency that controls movers has no ability to order compliance.
I also informed my credit card company this firm attempted to put through an unauthorized charge.
When I contacted all star mover directly I was told supposedly in an email from their legal department pay off face the consequences. I choose to face the consequences and I am waiting to go toe to toe with this unscrupulous company.
Best advice sat far away from doing business with this firm.
To bad there isn’t a no star or minus star rating. Unilocal is being very generous requiring users to select a star rating on a firm like this.

they are thieves!!! they came to my house in ct and stole a necklace that was on my dresser (ok my fault) but worse that tat they went into my closet and stole my jewelry bag which was hidden under some clothes. they put in one of my totes and when they got to nj and the manager/​owner callled them into the office to see about the necklace of course their pockets were empty but when he asked about the case one of the men knew exactly what tote it was in!!! imagine that. now here is the thing –they say they do not move jewelry so if the mover saw the case in the tote while they were «sealing» them why did he not bring it to the supervisors attention!!! because it was not in a tote!!! the worse part is that the necklace was my fathers wedding ring and the other jewelry also included irreplaceable heirloom jewelry from my mother and grandmother.
karma do your job!!!

The bad reviews are pretty much spot on. Have never dealt with a company that has so little regard for their customer or reputation. We got our stuff ultimately, but paid more than expected so make sure you read your contract.
So as to not sound one-​sided, I will say that they were very responsive (especially in the beginning) and always got back to me, even if the Customer Service gals were argumentative and apathetic. Also, driver was really good and our stuff got here safely.

This place is a total scam. If you made the mistake of hiring them before checking out reviews. Just go ahead and do what you can to cancel out of it. Gary H in these reviews is a butt buddy of this company obviously with only 2 reviews.
When they came to drop off my stuff the driver shoved a paper to me and said sign off on this so we can unload your things. As soon as I did they unloaded and headed out the door. Then I noticed 3 boxes missing with over $ 3k worth of stuff. I contacted that Biyotch Monica and she said too bad you signed off on the delivery we can’t do anything. I am going to contact NJ Attorney’s General office at the least. AVOID AVOID AVOID.

All of these one star reviews are 100% true! The new 5 star rating is not real. Trust me, these people are the shadiest operation I have ever dealt with in my entire life. If Anyone would like to send a statement or join me, I’m filing a civil suit against them in a couple of weeks. Please comment below…
Businesses that are this undercut and shady should not be operating in this country. The fact that these guys are even still in business is shocking to me.
DO NOT USE THIS COMPANY!
All of these stories are exactly what happened to me. They are all true!

wish i would have seen the reviews before hiring them i had to hire them at last minute while moving from CT to CA in APR-​2015. i have a moved at least 5 times in last 5 years because of my job move across USA but my experience was never horrific as this one wish i would have given 0 rating if possible .
seems the plot is the same for every customer first they gave cheap quote after coming to home they charge for every inch, my experience is not only frustrating, irritating but most feared once
1)while loading the items into truck at the source, even though the apartment is 3^rd floor equipped with lift the said the distance is 400 ft and began to charge for excessive distance, when i measured the distance it was 175 feet it did not stop there they agreed to bill for 175 feet
2)After the items are shipped into truck they showed some label in the truck which shows as 5 which means 575 feet is what the the guy told me i did not have any clue how to measure the cubic feet, the quote they gave me is for 323 cf, they charged me with 175 cf with $ 5 for each feet which increased my price to $ 1300 in one shot i did not any option as i moved my items
3) they said that they will pack the big items like tv and bed etc. but during shipping they said they wont pack the glass doors on tv table as it is not their job and showed some clause in the agreement which says the glass items has to be packed by the customer how come i remove the doors and pack the item separately when all items are moved into truck .
4) on top of it the troop manager is a very rude guy and seems a drug addict they way he looks at the woman in the apartment complex and my house made me uncomfortable before my neighbors they told this guy needs to mind his business i had to warn him on that
5) most irritating was when the truck delivered the items at my destination i had to hire a u haul truck as the truck was not fitting my apartment complex, then i realized the measurement of my items was less than 323 cf for which they charged me 250 cf more while shipping .
6) They charged me for the entire shipment on credit card at my source, i requested them the new bill as the price is different and almost tripled from the quote given to me, they said the will give the documents after delivery, they gave me some shipping documents which contains the items list and some where they have written the charged price with pencil which is not clear they gave a different receipt for long distance move which seems like a fake one, finally after delivery i asked them the receipt they said the have given all the documents that is final they were not ready to give a detailed quote where i cannot use those receipts to claim the job move from my company those receipts look fake with out any details if i submit those receipts it looks i created them that was the standard they maintain
7) coming to the items as they don’t hold the responsibility of items delivery they are just brokers who give items to a truck, most of the items are crushed, my dining chairs became loose and the seats are coming out of the table, 55 inches LED tv had a crack on the tv screen i lost $ 800 here which i bought this one 6 months back, the tv table can only be use to put a tv the doors of the cabinet are all broken
and after all this mess i lost my interest to see whether i received all my other items intact or not even though they gave some insurance that cannot recover my loss of items worth at least $ 1200 where they pay the claim by weight rather than the cost of the item .
8) The confidence for these kind fraudsters and rippers come from the fact that we are not aware of the moving laws and the hidden agreement terms that we may not understand or go through while signing their agreement and they use the loop holes in the law to cheat customers as we cannot a hire a attorney to fight against these guys or if the reviews go too bad they start
another company with a different name, feels like the laws of the land or not strict against these kind of rippers
i know i cannot do anything as a common man but i still made a complain to the FMCSA (Submit Complaint via FMCSA National Consumer Complaint Website — See more at:
)
they said the would only try to get the reciept from them with full details but its almost 2 months from there is no response from them

It its too good to be for real, its not real! They quoted me a way cheaper price among other movers, but they don’t explain all hidden potential charges. They tripled the price on arrival, then if you are doing a long distance move as I was, and don’t understand the square footage required for your boxes, they multiply the price per square footage per the original quote. Further more, my expensive hard wood table was damaged in the process and then you discover that they don’t reimburse you for the cost of the piece but for weight of piece at 64 cents per pound. In addition, a box was missing, and you are suppose to count each box as the men are multi-​tasking to get your things out and if you don’t mention it in writing on the arrival of your items to the truckers, the claims dept does not honor it. Don’t use this unethical company, and if you do, count each box and item before committing to a price, count your boxes and check for damages when unloading even if it takes an entire day and more importantly, if you have expensive furniture, get additional insurance since they don’t care if they break an expensive piece and they don’t mention this to you while signing the contract. Read their contract in and out before signing and ask questions since they don’t go over any details but flower you with an amazing price and a quick signing process. If you can get an agent to come and price your move in your own home even better and make sure you don’t change box quantities or items since they might triple the price per square foot. They suck!

STAY AWAY — especially if you get Monica on the phone! They under estimate the costs they hit you with BIG increase on day of move. THEN don’t have enough room to move all of your stuff — so you need to get another move for the remaining. They do not honor their quote! Our very detailed list of items were not all moved and we were charge 30% more on moving day!
I would not say the movers themselves are horrible not sure it they are apart of the scheme or not they seem to be OK but stuck giving you the bad news. They didn’t damage the stuff.
Finally any company you use should give you ONE EXACT date– don’t allow them to give you multiple days cause you might be moving in at 2am!

Unfortunately all the stereotypes that you have heard about moving companies apply to All Star.
I sent a very detailed/​almost exact list of what need to be moved with all dimensions and some how there quote was about $ 320 off. How is this possible? They knew that I had a limited budget and was shopping based on costs after having to relocate from NYC to South Florida because of a broken leg.
For the pickup, I had a clear parking lot to the door of the building and an elevator (that all items fit into) and they charged me a $ 70 fee for a «long carry» — meaning they had to walk more than 100 ft to get to my stuff which is impossible… I wasn’t there due to my broken leg but my dad was and nothing about this fee was mentioned to him and I wasn’t called. In an email to the sales person, Jessica (who also quoted wrong) I said that I needed to know about any «hidden» costs and she said there wasn’t any. I even got a cost list of their packing services in case I needed to pack anything so she knew that it was important.
Once my stuff was on the road I received the revised invoice which was $ 300 and something more than originally quoted and of course they demanded immediate payment– now that they have my stuff captive.
I asked to speak to the manager about the terrible quote and the additional charged for the long carry and some other packing costs which I still don’t know what they were for and was given Monica, which didn’t go very well. I told her that she need to speak to the drivers and find out why they didn’t pull up to the front or back of the building which were completely clear to load my stuff??? Her response…“I don’t need to do anything.” From there I could tell the conversation wasn’t going anywhere and that she was a ignorant person with no management skills — so I hung up.
the move was supposed to take 3 days and the driver the said he would give us 24 hours notice so we were prepared for the delivery — plus I was living 2 hours away from the drop off location temporarily and that would give me enough time to come meet him — WE WERE NOTIFIED 30 MINUTES PRIOR TO DELIVERY. That goodness I had family there to help but I wanted to be present for the delivery of all of my belongings.
The driver said he didn’t have a record of payment and we needed to pay him the balance which was actually paid but we didn’t have a receipt and since it was a Sunday the moving office was closed. Luckily, the driver took our word (must happen often).
5 of my boxes that arrived were completely wet and so were the contents inside. All my clothing smelled like mildew from sitting wet in the truck in boxes for who knows how long.
The worst part about this company is how unbelievably rude the management — Monica was the catalyst for this review.
I had a company that was about $ 150 more that offered free in home quote… I should have used them because then they guaranteed the quote. You live and you learn!

If it was possible to not leave a star at all– I would. The in total price I was quoted was $ 1300– when the movers arrived the price jumped to $ 3700. Although, I wanted to tell them to get my things off the truck– I was leaving the next day and would have no way of selling my things. Had I known the price I would have NEVER agreed to ship it. Now, it was spoken to them that I needed my things by 10 – 24. When I called to confirm the approximate date– the dispatcher was never around 3 calls later I finally got a returned phone call from Danielle who told me that it could take my things 21 days to arrive. And that it should be there by the end of the week. I asked to speak to a supervisor and she refused to connect me. She did however repeatedly tell me that they would say the same thing. How she has a job is beyond me. DO NOT USE THIS COMPANY. I have yet to receive my items.

awful customer service: Monica is the worst
DO NOT USE

Zero stars if that was possible. If you read this and use this company then you are an idiot! Agree with precious posts. Total scam artists. As soon as they had my stuff they extorted me for extra carrying fees that had no basis. Within 30 mins of pickup departure Monica was threatening to auction my stuff if i did not pay by credit card extra fees immediately. It’s a shame their name is similar to other moving companies in the area which have reputable history. Nightmare ! Happy to testify against this company.

They were inexpensive, but I highly discourage them. They dilly-​dallied to make sure they maximized the # of hours the move took, and then held our goods ransom when we tactfully complained. They also didn’t respect me as a woman, and I had to put my big, bad, manly husband (insert sarcasm here) on the phone to diffuse the situation. Very weird & bad experience.

This company is AWFUL!
I was scheduled for an afternoon move with a 3 hour window. They continually told me they were running behind and eventually stopped answering the phone when I called. The team finally showed up at 10 PM to move me. 8 hours late! I wanted them to come back the next day but they told me they were all booked up since it was a June weekend. They proceeded to move me. The guys were exhausted having moved two other people earlier that day. My antique furniture and walls and floors definitely suffered some dings & scratches. The truck was not completely unloaded until 4:30 am and I still had to have someone come back the next day and put together the furniture, as all they did was drop it into the front room. It ended up costing much more than the estimate and they were not willing to do anything for my inconvenience but offer me a discount on my next move, as if I would ever use them again.