First Urology

I think whenever anyone writes a bad review over the length of time a doctor takes to see a patient needs to get their head examined. Does anyone think for a second that doctors just hang out around the office having a party or goofing off at the expense of your precious time? Get over yourselves! These people have lives they want to get back to as well, and well, people who go to the doctor sometimes are having a real bad day and need more time than what was allotted. Enough of my rant on the ignorance and impatience of people today, let me tell you about my experience here.
I just had a procedure here done. I had a 4:00 appointment, got there 10 minutes early, was sitting in doctors room by 3:55, had my procedure and checked out by 4:20. The staff here was excellent, and yeah they had a few laughs while I was there (I much prefer that to the assistants who act like you are a bother for them) and my doctor (Malone) did a terrific job with my procedure. I can’t say enough good things about this practice. Last year i had a kidney stone and came in for a follow up. I came in, spoke with the nurse, went to the back to get some xrays done, saw the doc about 15 minutes later, took labs and got a prescription. Was there about an hour, actually took care of it on a lunch break.

Staff is NOT professional, continually carrying on loud personal conversations with hysterical laughter while their waiting room full of weary patients looks on. While there, I heard patients complain of long waits, not being scheduled for the correct service, and any questions they had about about hospital affiliation and insurance coverage were met with blank stares and giggles.

Hideous Doctor who didn’t listen to me. I told them I had high blood pressure and inappropriate sinus tachycardia, and they gave me medication that worsened my condition and could have killed me. When I called back to get something different they told me I needed to come back in. The doctor should have listened to me in the first place, I shouldn’t have to pay another specialist bill because they didn’t pay attention to my health conditions in the first place. I won’t be paying my first bill when it comes, they can eat it. Don’t go to this place, they could kill you because they don’t pay attention to your conditions when prescribing to you. I will be reporting my experience to the medical board.

My appointment is scheduled for a few hours from now, but I am leaving a review based on my impression so far. Scheduling is your first introduction to any medical facility. The operating staff and the actual physician are two separate enterprises, really. Having said that, the staff did their job and were relatively efficient in doing so. I was really rushed on the phone and was certainly processed as more of a number than a person with real concerns about my health, despite the receptionist knowing I had a genuinely troubling situation.
Hopefully my experience in person is more positive than the initial impression I was given.