H&R Block

Disappointed and disgusted.
I made an online appointment through their website several days ago for 9am this morning. The confirmation email they sent asked me to go to their website and upload my documents to save time. I spent about 1−½ hours getting that done. So far, so good… Right?
No!
Arrived there this morning and sat down with my tax preparer. She asked for my SSN and I gave it to her, thinking it would be used to link to all the stuff I had scanned and uploaded. She then asked for my W2… I explained that I had uploaded everything as their email had recommended and she seemed absolutely baffled. She asked her manager and his reply was that «the new software doesn’t work with it»… WHAT!!!
Settled down with a sigh and handed her my W2. She then asked how I’ve filed before and I explained that I’ve always done my own taxes using their software, but that this year I wanted some help because of a complex real estate transaction involving the sale of a rental property. She smiled and kept typing.
Spent the next 30 minutes passing her paperwork and watching her type. She then asked if there was anything else and I said, «yes, the real estate question I came in for». She excused herself for a moment and then came back with the following response…
«I don’t know how to do returns that include that type of transaction. You’ll have to leave everything for my manager to review and make another appointment to come back and finish».
You’ve got to be F-​ing kidding me!!!
Never mind H&R Block… Never another dime from me.