U.S. Cellular Authorized Agent – Quality Cellular

Worst customer service, hidden fees and charges. My phone just quit working and it’s under warranty so I get a loaner phone from 1980. Every time I have an issue its never handled to my satisfaction. I’ve been with them for 7mths and have yet to receive my check to buy out my last contract.

The girl that helped us had a piss poor attitude, zero patience and the sbsolute worst customer service skills that I have ever encountered in a cell phone store. My mother in law broke her phone and in a poor attempt to upsell, this woman couldn’t even properly explain the options in a way that she and my father in law could understand. She hurried through everything, offered as little information as she could and left them feeling like we should have visited the US Cellular store closer to home. It was almost like she expected us to know the ins and outs of the way US Cellular works… sorry lady but it’s your job to explain these things, that’s what you get paid for.
We won’t be going back to this location.
I would provide her name so you could avoid her but she never gave her it. She is a larger woman, brown hair, eye glasses and the only thing she seemed to take pride in was her extremly long fingernails that she insisted were beneficial due to a past injury.
Thanks for nothing…