US Post Office

The worst post office. They always say they deliver my packages but don’t, so I’m forced to come here. The lines are always ridiculous and no one cares. They made a separate line for package pick ups but it doesn’t mean it’s faster. There’s only one person handling that window. On average the wait is 30 minutes and that’s on a good day. Watch out for your parking meters outside as well. The meter maids are constantly trolling around to make sure they give you a ticket. I once was putting money in the meter when I noticed someone was writing a ticket. Unbelievable! Go to the post office in Holliswood or on Union Turnpike near St. John’s. Both are smaller but more efficient.

I will rate the pick up section as an one star slow slow service and only one person at the counter failure big time.

if i could give this place a negative 500 stars i would. i was supposed to receive a package yesterday. their website said delivered at 920 pm. and it said they left it in a totally different zip code other than mine. i firmly believe that they stole my package. i have had it up to here with the creeps bullsh$t! if you have a complaint, i urge you all to call Thomas P. Murphy, C&IC Manager @ 718−348−3628, his fax number is 718−348−3774. Also forward you complaints to Deborah Randall Consumer Relations Specialist @ 202−789−6875, Fax 202−789−6891. everyone needs to complain to these two individuals. they are in charge and should know what’s going on at this local post office. please document all of your complaint and tracking numbers, so that they can be sent to these two persons in charge! these horrible workers at 164^th st. usps must be dealt with asap!

This US Post Office location is by far the worst I’ve ever encountered. The staff is horribly irresponsible and show no care for the customers at all, the lines are never ending and the wait time on the line seems like a death sentence.
From the point you walk in, it feels like you walked into a smelly, unkept gym locker room that you just can’t wait to run out of for any possible excuse.
The staff show no care for customers concerns, they are all there just to make money without doing any work. A bunch of lazy, worthless workers mooching off of tax payer money.
The delivery persons are worst. They say they left a note in case of ‘undeliverable packages’, but cannot ring a damn doorbell (if their worthless lives depended on it) to let you know they are trying to make a delivery. There has never been a note left ‘informing’ me that a package delivery was attempted, and/​or where to pick it up or when it will be out for redelivery.

One star is too much to give this post office that leaves you a slip not at my door but the foyer of building that has 82 apartments… I placed it the next day in the same location they left it for me. I then check online and it said that they attempted to deliver my packages 3 times in a 2 hours span and that I have to go to the post office to pick it up. unlike the workers there I actually work very hard for my money and there is a reason why I pay for my packages to arrive at my home. I have about 3 days calling the post office and no answer HOWEVER there are times that the number is busy which means that I’m pretty sure someone is using the line to do something other than work. I just moved into the area 3 months ago and its the 3^rd time this has occurred. I’m pretty sure there are efficient workers there however I have not encountered any. Sad place… soooo rude.

I hate all usps office’s located within the jamaica area, there employee’s are lazy, rude, lying thieves I’m not sure where they are getting there employee’s from but they are criminals, I’ve had 2 packages stolen or lost I really don’t know but they do minimum to help solve the sittuation I am in the process of looking up the post masters office number etc so they can put a stop to this because if the usps employees see that they can steal packages and nothing is being done to them then they will continue to steal from innocent victims, which is not fair… also the employee Vito at the 164 st location is more helpful and very nice but he did not help me locate my package.

Even 1 star is too much for the Post Office located on 164 street. They are a bunch of idiotic people who don’t even deserve that civil service job!
They scan your packages and categorize as attempted delivery when it’s sitting at the post office and to top it off you never know your package is at the post office until you contact the vendor and ask where your package is. When you call the post office to find out why the package wasn’t delivered, they take 2 hours or more to pick up the phone just to tell you that they don’t know why it wasn’t delivered or attempted to be delivered.
I would rather pay the extra $$ and have my packages shipped via UPS or FedEx, but some vendors don’t allow you to choose so you’re stuck dealing with imbeciles at the US Postal Service

As other reviewers have properly identified, this location is atrocious and staffed by the utmost disgusting example of employee disregard and incompetence. This is the perfect place to market THE primary reason for the speedy bankruptcy and absolute dismissal of ALL incompetent USPS employees. In fact, I hope they all end up unemployed begging on Hillside avenue for reprieve and empathy. They deserve neither.
Unfortunately I came here on 05/​27/​2015 to process a damage claim after I received the useless letter from the postal office indicating I had to visit any PO for damage inspection. Well, after visiting all three of the following locations: Union Turnpike, Glen Oaks and Fresh meadows I had to come to this godforsaken dump. Why? Because all of the following locations gave me the run around when trying to process my claim. See my additional separate reviews for clarification. Not one location gave me the proper solution but simply did not want to work at processing a claim. In an effort to dissuade me all the other locations played a cat and mouse game sending me on this wild goose chase to find just one competent postal employee who was not a complete lying scumbag.
This location was no different. The obvious demographics and physical location left nothing to the imagination. This was akin to Crenshaw. I was just not packing for proactive defense. Nevertheless, the area served as a stark reminder of what kind of bottom feeder response and help I was about to receive.
Upon entering with my damaged item and forms, I asked this small black woman if she worked here and if they process claims. Without so much as any eye contact she said no we do no claims here. WTF! After being told be all three previous locations I HAD to come to this dump as my home address and zipcode matched in order to process my claim. Now this inconsiderate clod had the audacity to play games with my time. After protesting i was lucky a supervisor came out and she informed him of my situation.
He did confirm my suspicions that all three other PO locations could and SHOULD have processed my claim. In other words these simpletons who work for the USPS wasted my time by sending me on this goose chase to different PO locations simply to avoid filing the claim.
Anyway he took my damaged item and forms and disappeared for like a half an hour. I had to hang around making inane small talk with the incompetent woman who purposely provided me the false information in order to once again dissuade me from filing my claim. Wonderful. After what seemed like an eternity, this so-​called supervisor came out and informed me it took so long as he had to «send» everything to some central office for processing. Sounds fishy considering it was only about 10 pages and a fax works fairly quick.
In any case, on 05/​28/​2015 I logged into the USPS website and saw my claim was denied! In one damn day after all that: visiting 4 locations providing 10+ pages of documents including one from the manufacturer of my item as well as waiting for this supervisor to process the paperwork. I have to assume considering the quick decision, that this supervisor knew exactly what to write or say in his report to deny the claim. I wasted MY time. I dealt with these incompetent, often rude and inconsiderate peons. In the end, I was stuck with the damage caused by these morons who deliver mail and packages. In fact, the extra cost of the insurance turned out to be nothing more then a SCAM considering the USPS does not honor claims, especially ones based on expensive and fragile items. However, these Shylock clerks at every PO location are quick to up-​sell there services!
I will never use the USPS ever again. Email all the way, online bill payment and I will ship via UPS, FedEX or DHL if I have to send a package. It is my hope that this useless and defunct government organization goes bankrupt and all these incompetent and dishonest employees are unemployed, begging for any government handouts.
There is a reason why the USPS lacks in service as they have zero commitment to their customers once they take your money. The day this behemoth organization dies will be the only solace I get as I will enjoy watching this once iconic slice of American history fade into oblivion.
In retrospect, I do believe the USPS due to it’s fiscal shortcomings has some kind of unspoken and subversive policy to up-​sell their services like insurance but to DENY claims and even go so far as to make it difficult by circumventing the entire process. This is done by employees being trained to casually dismiss the processing of claims at their locations, opting to send customers elsewhere in order to discourage them.
I will be filling an official complaint with the USPS central office as well as the local BBB concerning this entire affair.
For USPS verification, this review is in relation to:
Claim ID #: 3 338 909 & Tracking ID: VJ313371096US

What a nightmare. Rude service, long lines, broken pens, all the typical joys of an underfunded P.O. That said, when I squint my eyes and use my imagination, I can almost picture the beautiful civic space this wreck may once may have been.

Going to the post office isn’t the most exciting experience. The Jamaica Post Office is no exception. The building looks like it hasn’t been renovated since 1950. The employees who work here have a melancholy demeanor, like they all hate their jobs. Nevertheless, they get the job done. On a few occasions, I’ve had to mail some packages and on every occasion, it has arrived at the destination.
Remember that if you have to mail something, you have to pay for both the envelope (or if it’s something large, a box) and the actual mailing of the package. Obviously, if it’s going abroad, it will cost more. Don’t mail some weird shit like a controlled substance or a weapon. I suggest paying a little extra for a tracking number.
I won’t go as far as saying that you’ll have a pleasant experience at the Jamaica Post Office, but it’s a utilitarian, functional post office.

Plan to spend at least 30 minutes to an hour on line if you’re mailing out a package getting stamps or anything of that nature. No matter what time of day it is. But the caveat is once you’re up to the window they staff are pretty much on point.

No stars — the worst, the absolute worst post office I have ever utilized. Frequent lost/​stolen packages from this post office — 4 since 2013. I track my packages via email/​sms and the 4 lost/​stolen (?) packages were never delivered and/​or returned to shippers. Phones are rarely answered. In person, personnel extremely rude, unprofessional — almost like entering an uncilivized, militarirzed war zone.
This post office needs to be revamped and restaffed.
Privatize the USPS like the prison systems. Better personnel, administration, wages, etc. I believe then the system would run more efficiently.

They stole another package. This post office is full of criminals! So mad right now. Always make sure the company you order from does NOT use the post office if you rely on these criminals to deliver your packages. The really sad thing is that
uses the USPS to deliver most of their packages so people in my area are screwed. This is how the employees at this post office do their shopping, they just steal people’s deliveries.

This post office is horrible I’ve sent numerous complaints ! They claim to deliver packages when they actually don’t ! I had to call customer service & even customer service did not help my package still got sent back ! I am beyond furious ! If I could give it 0 stars I would

Nezam has big feet~

in December 1^th i send mail with headphones to Lithunia (Europe) and my family still didnt get that mail. Its already 1month and 20days. In post tracking page they saying that mail is in Jamaica NY, so what i need to do? please help

***Update*** After a couple days of putting pressure on them I came home today and it seems my package was finally delivered. I still suspect someone lost it or tryed to steal it and cover it up … still be weary of this post office .
original review below
BEWARE …Ordered a phone online a couple days ago. Shipped out, received by this post office, out for delivery, never delivered, everyone denies ever having it yet it magically comes up as delivered on the day it was supposed to be, at a time i was home and waiting for the mailman .a couple days later… so obviously either way they lied somewhere and I still don’t have my package. Be very careful shipping or having expensive or electronic things shipped via this post office. I suspect they are stealing. BEWARE. If this or similar has happened to you File a Claim even if you eventually got your package or they will continue to get away with this stuff !!!

Lines can be long. Service can be slow. It’s a hit or a miss.
Get your stamps, get your packages mailed and get out. Area can be intimidating for rookies.
Place looks very out of date, but the classic look makes you feel like you traveled back in time when emails didn’t exist yet.

Where there is a pressing need comes necessity. I was in need of a specific product for I was in the vinicity. There is one window specifically for money order and stamps while all other window are full services. This is one of my very few encounters at any post offices where I endured a pleasant experience.
P.O. boxes are available for rental as there are plenty available.

It’s a really elegant structure across from the Jamaica Colosseum. Inside the building, it actually seemed quite small on the public service end.
To the left is all the service windows if you wanted to talk to a postal worker. The line is sometimes long, but usually speedy. To the right is the Passport office, which is usually crowded with people until the Passport office closes. There’s also some P.O. boxes on the right.
And right in the middle, almost hidden, is a tiny little slot. (Well, on the left of it is a huge big depositor for packages, but…) With all that commotion in the Post Office, The tiny little slot was unoccupied.
Deposit mail here.
Done. Nice post office. Too bad there’s not Automated Postal Machine or a Stamp Machine…