Quest Diagnostics

Quest diagnostics is the hood. That should some it up.
Rude people in the waiting room and only one person working. Never again!

I give them 2 stars ONLY because the location is convenient. Everything else is a fail. They need to hire more staff pronto. Only 2 ppl working & one is also a secretary, who went from signing ppl into the system to taking me into the room to draw blood. Huh? So my first experience –I had an appointment for 7:45a and arrived at 7:51a. I told them I had a glucose test (3hours) & they told me ok have a seat. Then by the time I get called into the room, the phlebotomist tells me I can’t do the test because I was late and its past the cutoff time. Umm WHAT?! I understand I was late but why make me wait for 40 mins to tell me no? She then tells me I need to be there at least 20 mins in advance so I can have my blood drawn at exactly 7:45am, since they go on break at 11. Since I was late, I don’t fight it, I leave and reschedule.
A week later I come back with another 7:45am appt. This time I arrive at 7:15am (first patient to arrive) and the freaking place is closed! Seems they were having trouble opening the security gate. Things happen but I’m still annoyed. Then when they open they take 2 ppl ahead of me :-/​. Finally when I’m seen, it’s 8am. Mind you, according to them, 8am is past the «cutoff «time.
I tell her my veins are shaky and not to stick me in a certain place. She tells me all technicians are different and proceeds to stick me anyway. (Older West Indian lady attitude like she knows my body better than me.) She of course is fishing around in my arm to no avail. I give her the told you so look & she uses the vein I suggested. This was the first blood draw of 4 (lord help me), so we will see how the rest of the draws go. Needless to say, I won’t be back here. Had a better experience at the Jamaica Ave. location.

I went on a Tuesday as a walk-​in and I felt that the wait time was pretty decent. I waited 45 mins. The lady would go down the list asking if you had an appointment and take care of those people first, which was fair. I was really appreciative that she was able to see me regardless of how long I would of waited. It was just one lady doing everything, but she was moving to get through the list as fast as she could. Thank you.

If I could give this place a –0 in ratings, I would. I went on a Saturday to find the phlebotomist working ALONE in an office that was packed with easily 30 people and 5 more people coming in every half hour. She was doing the job of secretary/​receptionist/​medical billing ON TOP of her phlebotomy position. The same glove she was drawing blood from people with, she would sit down and take another person’s medical information with. She was angry and definitely overworked! I waited for about an hour and a half until I finally gave up and walked out. In an economy where qualified people are in need of a job, this office should of had at least 5 people working there min. Stop being CHEAP, a DISGRACE and HIRE PEOPLE! Bypass this location if you have any blood work that needs to be done by Quest or you’ll regret it.