Lufthansa

Lufthansa was the first airline I ever flew on to Europe as a kid, so I’ve had fond memories of them and was happy to be able to fly with them again on a recent visit to Denmark. I flew JFK-​FRA-​CPH and back — On Lufthansa’s modern Airbus A380 from JFK and on their awesome Boeing 748−8i back to JFK (we flew on smaller Airbus A319s between Frankfurt and Copenhagen). Lufthansa is also the only airline as of yet flying the 747−8i, so it was cool to fly on a 2015 version of the very same model I first flew to Frankfurt on back in the 1990s.
As for the on-​board experience, I had forgotten just how good Lufthansa really is. Their service is friendly, efficient and accommodating but there’s not a lot of showiness to it, if that makes sense. The flight attendants are professional, and the on-​board catering and drink service is still (way) above-​average which helps. To speak to their drink service, this is the only airline I can recall being on in which the flight attendants repeatedly come around (even on short flights) to offer a second (or third) round of drinks (wine, beer, liquors, etc.) in the same serving, and offer seconds (of food) to get rid of extras and leftovers. Believe it or not, little touches like that still make the passenger happy. Lufthansa’s in-​flight entertainment systems are modern and extensive, though I found the interface a little confusing. As for the seats, they are surprisingly comfortable (again, and thankfully, no «slim-​line» here so no aching bum after an 8 hour flight).
As for the rest, no lost bags, good communication from the check-​in and gate agents, etc. My only complaint (which isn’t really Lufthansa’s fault) is that the connections at Frankfurt Airport are a little bit of a hassle. The «wings» of the airport are immense so a simple gate-​to-​gate connection (especially if you’re flying in or out of the Schengen Zone) takes at least 30 minutes (and I’m a fast walker). That said, Lufthansa is and remains the standard-​bearer of a good European airline, and I think it’ll remain that way if they keep up what they’ve been doing so well for so long.

They are a member of Star Alliance. I used them a few times and was very happy. Very clean, on time, good food, drinks. I do not usually check in bags. They service many different destinations in Europe.

By far my best experience with any airline. Food and drink were offered as if I were a sultan in the Hanging Gardens of Babylon.

This is by far a class-​act of an airline. Great service and the pilot who flew from Germany to New York got us here a half hour earlier. They even take random pictures of people (with permission of course) on Polaroid cameras and give you the copy free of charge! The entertainment selection is good and the food tastes amazing. I highly recommend choosing Lufthansa for transatlantic flights.

This is the best airline ever! Love it! Great costumer service and great business class seats. I love Lufthansa! Dank Lufthansa!

I hadn’t flown on Lufthansa or been to Europe in awhile, but I remembered they were a good airline.
I recently flew to Germany and then Italy with Lufthansa. I can’t say enough great things about this airline. The plane was clean and the flight attendants were wonderful. I was in coach and the food wasn’t bad. They also gave us free drinks, choice of wine with dinner and after dinner cordial. I couldn’t believe they offered that in Coach! What a pleasant surprise! The attendants came around with drinks, water and snacks throughout the flight and hot towels. They even asked if I wanted to move to another seat where was an empty seat so I could stretch out and have more room.
They even had a good choice of movies and other shows to watch during the flight. I would definitely recommend Lufthansa. Plus their flights are very reasonably priced from NY to Europe.
All I can say is… Vielen Dank Lufthansa!

I’m an avid traveller and have flown most airlines, even in different classes.
With Lufthansa, I’ve flown Economy, Business and even First Class.
In general, this is a great airline which provides good service to their passengers regardless of where you are using them and what class you are flying. Their economy class is however very cramped and they have squeezed in as many chairs as possible in their, making the flight not all-​that comfortable.
Their business class is ok — also a lot of seats, but the business class seats are horrible and the incline is meeeeeh.
The first class however, is amazing. If you fly out of Frankfurt, you get to experience true bliss with a dedicated terminal just for you, a-​la-​carte dining, exclusive spirits list all free of charge and awesome service. I was driven in a new Mercedes S-​Class 2014 to my flight. The entire flight in first class was truly spectacular. Extravagant and awesome.
All-​in-​all, an average airline if you are talking all classes.
If you’re talking premium classes, they are awesome and set the standard for most European and American airlines.

Just returned on the flight from Munich and all I can say is that but for the flight attendants, who made the flight palatable, everything else was a trainwreck from takeoff to touchdown… I have never been so uncomfortable in economy. HOT, STUFFY and SO CROWDED… the seats are made for twiggy like people who never get up to pee… it was, in a word… Hideous.

Probably my favorite international carrier. Staff is genuinely pleasant and wants to makes sure you have a good flight. For us in particular they went out of their way to be kind and congenial to our 1 year old and gave her toys and treats throughout the flight.
We got a business upgrade, so the seats for our flights to and from Frankfurt were amazing. Also, when we were heading home they had a splendid curb side check in that I could only dream about getting on a US carrier. One downside, the food was rather average.
Still, I give them 5 stars and will always try to fly them when I go overseas.

Founder of Star Alliance — largest global airline network. Superior safety record. On time. Lousy overpriced business class seats. Excellent food.

Lufthansa rocks. So helpful.

just flew first class since there were not any coach seats left. pampering is the only word i can think of.
the first class team from jfk terminal lounge to frankfurt’s private first class terminal, yes it is it’s own terminal.
spend the money for this experience!!!

Very good service.
My mother and daughter were taken care of to the best of any other airline that I have seen, not the best but, definitely good.

This was my first experience with Lufthansa and after this trip, it will be my last. I flew out of JFK, connected in Frankfurt, with final destination to Prague. I arrived at Prague to find out that my baggage was lost! I’m writing this post 3 days later and my bags are yet to be found! After days of calling the airline and respective countries airport baggage offices, not a single person knows where my luggage is. Lufthansa provided atrocious service in helping me locate my luggage and really didn’t care that this situation happened. I do NOT recommend this airline and hope this feedback goes back to the airline so that they can improve their services in the future.

I scheduled a flight for our family to fly to France and thought we would give them a try as we usually fly continental. Big mistake. Scheduled the flight but received an email 2 weeks later that they cancelled that flight and we were put on another flight. I had received much conflicting info depending who I spoke with at Lufthansa, so we decided to cancel and book with continental. I requested a refund of our $ 6000.00. I just called to see why my credit card has not been credited and was told Lufthansa holds our money for 8 weeks! I feel as though I am dealing with North Korea when dealing with this airline. So glad we are not flying on them.

I’ve always had an excellent experience with Lufthansa. and when traveling across the pond they are my choice carrier. I’ve been told BA and Virgin are nicer, but that was from people who travel in business or first most of the time.
Since I am from the *cough cough* working class persuasion, this is a review of their coach class.
The FAs are excellent and very friendly and hospitable for Germans in the service industry. There is much more leg room than with the US domestic carriers. Their TVs are great with tons of channels, movies, music, games and more to enjoy while traveling. The food is pretty good, though my recommendation here would be to pick the simplest item they offer (but I would recommend that no matter what airline) since airline food can really only be so good.

I’m must establish some form of grading criteria for flights so the results have statistical significance instead of just a general meh, or yay or whatever.
That list would consist of things like how well the gate does at coordinating boarding order. For example, they start boarding at the back of the plane and someone from row 5 jumps up. When declined (which earns the airline a great score) the perp gets this incredibly rehearsed stupid look like «I don’t speak English?» or «WTF, I thought you said row „5“ not „35“…»
Or how how much the pilot communicates with the cabin. I love it when you’re in the air for 5 hours and you have two comments: «Crew take your seats, we’re #1 for take off» and «Crew prepare the cabin for landing.»
On the other hand I really enjoy it when the pilot says something like: «We’re still at the gate folks, would everyone on the right side of the aircraft go to the window on the left side and wave at the people in the terminal — we want them to think we’re so good we’re always full.» So what if its been used 100 times — its still funny.
Until I come up with that scale in my copious free time, I’ll just leave it to a single factor for any given flight — and that is how much water they bring you while your in the air drying out. Last time I flew US air across the Atlantic, it was exactly 2 times — fail. (See previous US Air review).
Lufthansa on the other hand, brought me liquid sustenance once per hour last night — that’s right, 8 times — Lufthansa, you rock!
And as a side note there were a couple of things that knocked it down from a full 5 stars but truth be told, it was probably partially the airlines fault and partially my own idiosyncrasies. Here’s the deal. If you get on a plane, and you are so large you have to fold your arms together to keep from taking up ¹⁄₃ of the seat on either side of you, please either purchase 2 seats or a first class ticket. Otherwise its best not to fly at all because that’s just rude — no one can hold their arms like that for 8 hours — no one.

I have stopped flying Lufthansa because of crappy service in Economy. The flight attendants are frequently condescending. Food sucks!

It’s so hard to review airlines: so many factors.
Pros:
1. Service is CORRECT. Very German.
2. First Class or Business is great.
3. Economy is ok unless you charm the FAs, then good.
4. Star Alliance benefits.
5. Safety seems good given German thoroughness.
6. First Class Terminal in FRA rocks: free meals, Porsche rides to the plane, no lines to check in, clear security, etc.
Cons:
1. Old business seats suck.
2. Few free upgrades even when you’re a SEN now that they have HONs.
3. Prices/​Fares are high.
4. Website could use a makeover.
(Check out
for airline/​frequent flyer info if you’re a flying addict.)

This airline made me want to hug it and every employee on it. After nightmares like Any American airlines to Hapag Lollyd Express… you actually forget that you’re paying a whole lot of $ (sometimes more than the whole trip) to be on this means of transportation and you don;t deserve to be tortured and miserable for those couple of hours of sometimes time (difference) travel you have to be doing. So how eye opening was it for me to just relax and reflect in peace… even make decent coversation and share stories/​travel tips with other openly happy flyers.
Your own screen of 10 great movies in spacious spotless aisles.
Also constant refills of endless red wine and bottled water being brought over by the most motherly, patient and pleasant stewardess known to planet earth.
So if you have any Germany flights/​connecting flights to book, this is the name to look for. Don;t hold me for anything though. shit happens!