J Foster Phillips Funeral Home

J. Foster Phillips’ professionalism and approach in all aspects during a very painful time in my life was exemplary. From the initial contact to the conclusion of matters regarding my mother’s funeral, the staff coordinated the occasion in a dignified and respectful manner. I am especially grateful to funeral directors Marc Fortune and David Harvey who drove through 4′ to 5′ snow banks after one of biggest snowstorms to hit NYC (1÷24÷16) to retrieve my mom’s body. They came within an hour after the at-​home, hospice care nurse called to certify my mother’s passing. Furthermore, it’s a beautifully designed, modern facility with ample parking.

My family has dealt with a lot of funeral homes and this was by far the worse experience we’ve ever had. An older family member had pre-​planned his cremation. He was lead to believe that everything was finalized and paid for. That in itself is upsetting but I’ll give them the benefit of the doubt that he misunderstood the terms. To me, the worse part was that when we arrived at the funeral home to sign some paperwork and view his body, they hadn’t even reviewed the file or worked out the price difference. They waited until his family was sitting there and kept them there for about 3 hours adding things up, etc. They knew the day before his family would be there at a specific time. I just don’t understand how you run a business, especially one dealing with grieving people, this way.

In a difficult time you want to not have to think about all of the details. That’s why I am giving them a 5 star review. My mom passed away on 26 April and the funeral was scheduled for 2 May. The arrangements were handled extremely well. They did a great job with my mom’s remains. She looked so peaceful. All of the staff, from the director to the minister and the support staff and drivers, were very professional, courteous and competent. They all made a very difficult day somewhat easier to manage.
Thank you J Foster Phillips!