FedEx Ship Center

My overnight package was not delivered to me, instead the driver posted a message on the website that addresses does not exist, (i got fed ex package a day before no problem), so I drove to the FedEx station, the staff at the station was polite, but I was waiting for my package over 15 min, the station was almost empty when I arrived.

Don’t go to this place, super slow, will take forever for you to pick up your package. Who knows what happens to your package when you drop it off. Would give zero stars if possible. I arrived at 8pm and it 8:19 they said oh I’m sorry the girl doesn’t know what she’s looking for.

Having come here numerous times, I’ve seen more than my fair share of the long lines snaking around the interior of the storefront, and in some cases out the front door. Those are the times I’ll just turn around and leave, because the staff unfortunately make very little effort to be speedy.
On the other hand, I’ve always found the staff to be helpful — whether it’s tracking down a package which my ninja driver chose not to chuck at my house, picking up tires that couldn’t be delivered, or shipping electronics with complex customs requirements. Moreover, I’ve found the staff to be friendly if you start off on a friendly foot with them — although since so many people come here because their local drivers haven’t done their jobs properly, the unhappiness tends to become a cumulative force of negativity.
All told — try to pick a non-​peak time to come by here, and you’ll be in and out in under 10 minutes.

If I could give 0 star I would. This location is horrible and so are the tellers. Waited over an hour. What in the world? Becase FEDEX did not do their job. We have to come here to pick up a package that FedEx Express did not even try to deliver. Isn’t that what we pay for, to get the package delivered to us. I guess it’s not their priority if the customers get it or not. I was home the whole time and they didn’t even ring the bell. When you called customer service, you will not get any answers because all they will say is that you will either have to wait another day or someone will call you back within an hour or so. Guess what. No calls at all. They like wasting people time and money. If you pay for a service for them to deliver and they Do Not Deliver and then you have to go to a far away location to pick up the package (then what’s the point of paying them) This is not the first time and not the first package that they make me go all this way to pick up their unfinished job. FED EX does not treat their customers like customers. They treat them like garbage.

Horrible location. I recently went there to get a package that was clearly still at the facility, based on the door tag that was left and the tracking info from their own site. Although the representative stated that it had been shipped out that morning. This was a lie. Another delivery attempt was never made.
Even worse, multiple attempts to contact their customer service only resulted in supposed notes being added to the account with no further action or follow up done. Finally after escalating it to a supervisor, I get in contact with the manager of the facility only for her to tell me that there was a huge shipment that was lost and my package was one of them. She acted very nonchalantly, told me to contact the company and have them ship another. When I questioned her on the change of status on my package (it went from in transit to pending over the weekend) how that was possible and if an employee had anything to do with it, she had no clear answer. NO HELP AT ALL!
if I could give this location 0 stars I would. Horrible location, service and if your package ever comes up missing, be aware. Definitely sounds like a scheme they are running.

If only I could leave a review without giving it any stars smh. HORRIBLE !! Waited home all day for my package than I go to track my package, it says attempted to deliver. If they attempted to deliver & I wasn’t home, where’s was the door tag? I call & I’m told to pickup the package at the jfk location. If that was the case would of picked it up myself instead of waiting home all day & than being lied to

Honorable company!!! I have a express package and my family members are home waiting for the package for 3 days. The first day when they haven’t ring the bell I tracked and called fedex and ask them if they can make sure the driver walk to the side door and ring the door bell. Till the final attempt they still haven’t ring the door bell. I even make a note on front and side door asking them to walk to the side door and ring the bell. I called and customer service does not seem to care. Asking if I want to request another attempt. Now if they are here for 3 times and still don’t ring the bell what is the point. I can’t ask family member to stay home all day for another day. I would have to call my sender for them to change to my cousins grocery store so they can walk in. I would never let fedex ship my shipments.

Totally mean here… The old lady at the counter was talking to me with a condescending attitude, and all I said was «hi»… I’m a comedian so I thought it was some kind of joke but she was serious, I’ll give here the benefit that’s it’s Friday and you don’t want to do your job, I get it… But keep your attitude and your weave in check… PS its called a tooth brush use it

Long wait. Only one employee working vs 15 people in line now. Line moves extremely slowly. Avoid if can.

Fellow Unilocalers! Avoid this store at all costs! The evening manager I encountered tonight 12÷2÷14 was the most rude and inconsiderate staff member in this facility! Rude is a nice way of describing how she acted! The letter B come to mind after encountering her foolishness! She was yelling at customers, yelling at her staff. She even yelled at me because I got to the facility after 8:15pm even though I was lost in JFK airport for an hour didn’t phase her all! She argued/​yelled with the rep who was helping me about being able to ship dry ice containers! She argued across the room to my rep instead of just coming over and inspecting the package. Then she rudely corrected herself once she gained sight of the package. They would not provide me enough tape to tape my box and luckily, a nice man/​customer helped me. The box was way oversized. My packaged weighed 7.4lbs and because of the box (oversized), it was going to cost $ 110 for overnight to Baltimore, MD. Even after being very rude, she still made me pay for the box and bubble wrap. It would have been better if she just told me to come back tomorrow since there were no boxes available instead of trying to belittle me and the rest of the store. She should be really thankful she still has a job because she definitely doesn’t deserve to be working for FEDEX, much less as a manager. This service was HORRIBLE! Nothing worse then dealing with a very nasty manager with a horrible attitude! The whole store full of customers can’t be at fault! I will SO not be back! Service was the worst ever in the history of going to any shipment service provider! Even worse than USPS!

This place is a total joke. I was here last Saturday to pick up a package that FedEx failed to deliver to my residence. Upon arrival, I find a line of approximately 30 disgruntled patrons, and 1 employee behind the counter, moving with no sense of urgency whatsoever. After about a half an hour of waiting, a 2^nd employee arrives, but guess what? It’s her first day on the job, zero experience, actually slowing down the other woman working…
Spent about an hour in this shithole, and here’s the best part. When I get to the counter with my FedEx door tag with the message «pick up at JFK facility» clearly written on it by the delivery guy, my package isn’t there. They tell me it’s Returned to Sender.
So I leave, having wasted part of my weekend that I’ll never get back, I’m furious.
Monday I call the sender. It wasn’t Returned to Sender.
It was at the FedEx facility the whole time.

I hope the manager sees this because I couldn’t find a place on the FexEx website to leave feedback. My husband visited the JFK location yesterday morning to pick up a package, but because it was in my name, they wouldn’t release it to him. He was told to return that evening, with me and my ID. We arrived at 7:30 PM — new staff — and assisted by Janis. She told us the package was already on the belt being returned to sender. Of course, we were frustrated. Janis made a phone call to see if it was too late to intercept the package. Judging by her end of the conversation, it didn’t sound promising. She hung up and told us she’d do her darndest to retrieve that box. We waited almost 10 minutes, and sure enough, Janis returned with our package. She went above and beyond her call of duty in the name of excellent customer service. Janis’ work ethic is impeccable and the higher-​ups should know.