Crowne Plaza JFK Airport

I called the day before check in and my husbands birthday to see if they could do anything special for him. I may spell her name wrong but Lissett went absolutely above and beyond her job requirements. She went AFTER her work hours and bought balloons and rose petals (which then spelled happy birthday on the bed), and proceeded to make little swans out of towels into a heart on the bed. My husband was so thrown off and surprised. Thank you Lissett! Manager, give her a bonus!

I was on the verge of giving this place 2 stars, but their service bumped them up a notch.
Had to be in NY for work and since my job was mainly at JFK airport, I wanted to stay close by. Crowne plaza looked the newest and seemed clean and upscale. While this place has a nice exterior and updated interior, there are things that keep it from reaching that upper tier level that you would want in a hotel.
Ill start with the hotel and service. The staff is friendly and very accommodating and that was the main reason I like this place. I had several issues with my rooms that I had to switch twice. Once was because of a loud obnoxious neighbor, which wasnt their fault, the other was because of a leaky toilet that was very noisy. The inconsistencies are very apparent throughout the rooms. The 3 rooms that I have been in, I noticed that sometimes not all the lights work. Not all are furnished with the same things (One of my rooms did not have standard furniture like the other room, and one did not have a clock like the other 2). Needless to say these things warranted a call to guest services, which they were happy to fix.
The next is the food, which has been far below what you would expect, especially for the price. Now I understand that this is a hotel and they overcharge for everything, I expected them to at least know how to cook and not just prepare everything well done. Unfortunately for me, being here on business limits my food options, unless i want to take a 15 dollar taxi to get somewhere. From the Lamb entrée, to their burger, to the standard chicken sandwich… I have yet to receive a dish that was not overcooked, or otherwise butchered in some way. Needless to say, this place has been a big disappointment.
All in all its a clean nice place to stay, but they definitely need to get everyone on the same page. Rooms need to be more consistent, and food needs to improve dramatically.

Meh. Close to the airport. Has parking. Isn’t super awesome but is as billed. Mid-​level hotel with bar and bed. My only grow. At 7pm the housekeeping cart and vacume is still in the hallway that I need to walk around. Makes things feel unkempt somehow…

Perfect for an overnight say near JFK! Modern interior, friendly and helpful staff and a great Chef! I followed the advice of travelers on Trip Advisor and asked for a high floor & odd numbered room so I wouldn’t be disturbed by the freeway traffic noise. …and it worked out great! I got a very peaceful night’s rest. Other perks: free wifi, gym & 24 he shuttle that runs every 15 minutes during peak hours.
I would have given 5 stars if the sheets and towels weren’t so rough and scratchy. But everything else was great!!!

If you value your health, do not stay here. This place was absolutely disgusting. I had to change rooms because under the top sheet of my bed, there was a HUGE blood stain. You really want your guests sleeping on someone elses blood, and is the staff that lazy? Then there was the dead bug, filthy headboard, and disgusting shower. The next room had no blood, but an equally disgusting shower. The next morning my coworker said her neck was itching, she scratched her neck, only to find a FLEA!!! The hotel has the nerve to charge $ 300 per night to stay in a nasty hotel, with lazy staff and expensive food. I wouldnt let me dog stay here, because he would get fleas. If my job wasnt paying, we would have asked for a refund. I will let them deal with it. Only saving grace was the front desk staff upon check-​in.

I haven’t stayed here but only visited their bar and restaurant and had a meeting in the lobby, and I must say this is — by a mile — the nicest and best hotel experience at JFK. It feels more like a design hotel inside than a chain hotel.
Design is all modern and top notch, and service was really superb. Especially the bar staff was awesome, super friendly and helpful. Call out to the older short guy with glasses. This is the perfect place for a business meeting or to chill before or after a flight.
Great happy hour too with a lot of options for $ 7. The peanut chicken and the fries were especially good, and my colleague was super happy with his enormous salad.

The service provided is what drew us to this one. They shuttle you to and from JFK airport and store luggage so you can go into the city. The staff at the desk were friendly and helpful. We got to hotel early morning and stored our luggage in secured room. They shuttled us back to airport to take air train to Jamaica Station to catch the subway into the city. Yes, we spent the entire day touring New York. Back to airport and shuttled back to hotel. Shuttles are free! Checked in and up to rooms. The room was nice and the beds very comfy. Since a member we got a late check out which was 4 hours extra at no cost! The soaps and shampoos were so great! The gym was fantastic!
The only downfall was the expensive restaurant downstairs. No where else to eat. $ 18 each for breakfast buffet… ouch since nothing special. Room price was expected since near airport and New York City! All the taxes takes an acceptable rate to «whoa».
We enjoyed the flexibility this hotel offered.

Overall clean hotel. Good for lay overs. Food here is edible but average nothing fancy. Was not easy to commute between this hotel and the rest of the city as there was no metro near by. Front staff was courteous and accommodating while room service was not all that. The shuttle service was prompt and available anytime we needed it. Value to the money probably 70%.

I would «give» this hotel –5 stars for this motel six experience at a premium price. We are talking Crown Plaza here, even though it’s a NYC airport hotel, so my expectations were low, just not as low as experienced.
My reservation included breakfast, but upon arrival, there was none. (The 130 $ tariff grows to 150 $ with tax.) My only request was a quiet room. In fact, I got a second floor room facing the traffic. It’s iconic; I looked the clerk in the eye, «Quiet?» She smiled, I assumed that meant yes.
You can see the room/​property faces the intersection of two major highways. At least 25% of the room inventory is compromised from the perspective of this unremediable noise level. I did use earplugs and a sleep aid.
At a hotel at this level, I expect the internet to work. No no no. I expect the toilet seat to be attached to the commode. No no no.
Avoid if possible.

A cancelled flight found me unexpectedly in need for a hotel near JFK for a less than 12 hour stay. My phone was dying while I was at the airport so my dad did some research and found the Crowne Plaza for me. He found an online rate of $ 170 (before taxes, booking through a 3^rd party side) and called to ask if they had rooms available (it was about 6pm and a storm had cancelled a handful of flights). They said they did but that the could not match the online price so he booked it through
.
I took their shuttle from the airport to the hotel and checked in quickly. The man who helped me was very friendly and quick, it was maybe 10 minutes from walking in the door to being in my room. The room was clean and comfortable.
I ordered room service and it ended up being the most expensive meal of my almost 4 day trip. I had a tandoori sandwich (came with a choice of fries or salad) and a glass of wine. The food was fine, not bad but certainly not worth the $ 32 bill I ended up with (they add a delivery charge and gratuity). If you can manage it, eat before you get there.
Prior to my night at the Crowne Plaza, I spent two nights in a very similar room at the Aloft Brooklyn (king sized bed, modern look, size of the rooms were about the same). One night here cost me about $ 210 with tax (then my room service on top of that). Two nights at the Aloft with tax was about $ 298.
A few things that knocked my rating down a bite:
–There was no toilet paper holder in the bathroom. There was a roll of toilet paper (opened) on the back of the toilet and one still wrapped sitting nearby. Not a huge deal but just very odd to me.
–When I went to get ice there was no liner bag in the ice holder. I was so exhausted that I just did my best to make it work but that seems pretty basic, too.
–Some parts of the shower tile had mildew on them. Again, not a huge deal but when you’re charging $ 200/​night for a hotel, these are things you should keep an eye on.

When I checked in the evening, even though I had prior reservation, I still had to wait 20 minutes because my room wasn’t ready.
Room is modern. It has view of the highway nearby. Closet is very limited space. It’s definitely not for long term stay. More for like quick come in and go in two days type of closet.
I’m not crazy about the bathroom. Shower is outdated which conflicts with the modern bedroom. I’m not crazy about the sliding door of the bathroom.
Bed is comfortable though. Staff is nice and tries to make everyone happy. There is a 24 hour gym in basement. The restaurant has good food but very expensive. Expect to spend at least $ 15/​meal. Sike! I have tried the starter Thai wings. Huge portion. I have tried Alpine burger with side of salad. Pretty good and side salad is pretty big portion for a side dish.
Hotel shuttle runs often from hotel to airport. Just tell the driver what terminal to drop you off at.
If you want to get to the subway, take hotel shuttle to the Federal Circle. Take AirTrain towards Jamaica Center. Get off there. That stop is «Sutphin Blvd.» You can take the E train all the way to Manhattan, about 40 minutes ride. On the way back, take E train to Sutphin Blvd. Take AirTrain to Federal Circle. Call the hotel to send shuttle there to pick you up if you do not see shuttle already and if it is evening. Shuttle runs slower evening-​night.
Peace.

Clean rooms, out-​of-​this-​world attentive service, and a gorgeous team. I swear… half of the women who work at this hotel could double as fashion models.
While at my meeting, I met a couple of the managers: Magdi, Olga, and Sybil — who were fantastic in their care for me and my group. Darlene, in particular, was most gracious and made sure our event went off without a hitch!
Highly recommend this property — which is also super close to JFK.

Terrible service and they lied to us repeatedly. Get better service at the Best Western for a fraction of the cost.

Super modern rooms, regularly running shuttle to all terminals and a passable bar /​lounge. Restaurant fare was pretty bleh– but staff was cool and helpful.
No longterm parking, but the adjacent Radisson will hold your whip for you for about $ 20 a day.

I’m torn whether to review the JFK Crowne Plaza as an airport hotel or as just a hotel, because I honestly have rather different expectations for the two categories. An airport hotel exists generally to provide a clean and safe place to stay before or after a flight and is generally occupied by vast quantities of flight crew members. A hotel, on the other hand, exists as a place where one would hope to receive a certain level of service and amenities while staying in the aforementioned clean and safe place.
Anyway, here we go.
The Good:
Very close to JFK. In fact, while another hotel or two may be a few seconds closer, I really don’t think you could do much better in terms of proximity.
Airport shuttles seem to run very frequently. I dropped off our rental car at the JFK rental car terminal and there was a Crowne Plaza shuttle sitting right there, as though dispatched to pick me up (it wasn’t). Checked out the morning of our flight and a shuttle pulled up as we were departing the lobby. Just our family got in, and off we went to the terminal with no other stops. We also saw the shuttles coming and going very frequently while we were waiting for our room to be ready (yes, see below in the «Less Than Good» section)
– The staff really seems to try very hard. It was impressive how much they all seemed to care. I recognize that they’re trained to act this way and that they might actually be having the worst day ever or just think I’m an idiot. But, they didn’t let it show, and every single person who worked at the Crowne Plaza couldn’t have tried harder — at least outwardly.
– Free Wi-​Fi.
– One of the best gyms we’ve seen at any hotel, including a Zen Room set up for yoga.
– I believe they had free parking.
– The room seemed clean, and it had a functioning window for fresh air.
The Less Than Good:
– Though we showed up at about 4:00 in the afternoon, our room was not ready. We had to wait in the lobby for about half an hour while they «checked» to ensure that our room was clean. I believe we saw other guests experiencing this same fate.
– No matter how low we turned the air conditioning in the room, it was still too warm, so we were glad for the functioning window.
– The food in the restaurant was OK — we wouldn’t necessarily classify it as good. And speaking of the restaurant, the carpet could use a cleaning, to be honest.
– No fan in the bathroom.
– Small elevators, which lead to some interesting occupant geometry.
So, for an airport hotel, I’d say that the Crowne Plaza was pretty good. We’d probably stay there again, if we needed a hotel before or after a JFK flight. But, it really doesn’t live up to the standard of being a place I’d elect to stay if in town for fun or business.

By far worst hotel ever. I travel for work so I’m in a new hotel evey week. Worst one in three years. I am a platinum member with IHG and the staff could careless. I was in a quiet zone and trust me nothing quiet about it. Restaurant is over priced and gross. This hotel has nothing going for it other then it’s appearance. Will never stay again other hotels in the area.

It’s an Ok hotel located in an area that’s not too safe, it looks really nice but the service is not good. I’ve stayed here a couple of times because of work. They take a lot of time to pick you up at the airport average time of 40 minutes. When you arrive at the hotel around 7pm to check in, you expect them to have your room ready and it’s not so it’s like 20 more minutes of waiting. The bar staff is slow but they are nice at least. It takes really long to get your food. On the positive side, it has a good gym.

The hotel not that bad, however, they really need to pay attention to the cleaning. When I walked in the room, the carpet didn’t cleanup. The worst part was trashed all over the bathroom. I cannot take that room!

Hotel was ok,… Very expensive, but I guess that’s what you get for staying near the city.
As for the restaurant and bar… The service sucked! Also very expensive, and the staff never came to check on us after we got our food, which took over 45 minutes, which is reductions because it’s just bar food. Wouldn’t recommend.

This stylish, new hotel is a welcome addition to the other lackluster hotel offerings near the JFK airport. We recently spent the night there while passing through JFK. The staff was welcoming. The rooms were well-​appointed and comfortable. The lounge and restaurant offered good food and beverages. We’ve stayed in lots of places around the JFK airport and this is hands down the best. Best of luck to this new hotel addition!

Hôtel de la chaîné bien connue Crown Plaza, tout neuf ! Il a ouvert la semaine dernière (28 janvier 2014). Situé à proximité relative de l’aéroport JFK: n’espérez pas vous y rendre à pied, il y a 10 bonnes minutes de navette quand même. Depuis l’aéroport, les navettes sont à prendre à proximité des comptoirs des loueurs de voiture, à l’arrêt Federal Circle de l’AirTrain, le métro automatique qui relie les terminaux entre eux et conduit à la ville. L’AirTrain est payant pour aller jusqu’en ville mais gratuit si vous né sortez pas du périmètre de l’aéroport: pas besoin donc d’acheter de ticket pour aller jusqu’à Federal Circle.
Une fois conduit à bon port par la navette, on arrive donc dans un hôtel pimpant, très moderne, même si la déco est parfois déroutante: ainsi les grands panneaux avec «bienvenue» écrit en plein de langues différentes (je n’ai pas trouvé le français…) derrière la réception sont particulièrement moches. Les lieux sont encore très vides et, en comparaison, le personnel pléthorique, avec le management qui surveille tout: normal en période de rodage, je suppose.
De rodage, parlons-​en: l’ensemble du service fait preuve d’une bonne volonté évidente mais on sent clairement le manqué d’habitude et d’huile dans les rouages. Le check-​in prend une éternité, le paiement par carte au restaurant prend une éternité, obtenir de l’eau chaude dans la douche prend une éternité… et il n’y a pas de couverture supplémentaire dans la chambre climatisée à l’américaine (c’est-à-dire à fond: merci pour la crève !). Ils auraient mieux fait de mettre moins d’oreillers et plus de couvertures ! Mais à côté de ça par exemple, le directeur fait démarrer le service de navette vers l’aéroport une demi-​heure plus tôt le matin (à 4 heures !) juste pour me permettre d’arriver à l’heure pour attraper mon vol sans avoir à commander un taxi: sympa ! À noter que si on né peut prendre la navette vers l’hôtel qu’à Federal Circle, en revanche pour le retour vers l’aéroport le chauffeur vous déposera au terminal de votre choix.
En conclusion, encore un peu d’efforts pour se roder et ce sera certainement une très bonne adresse.