Courtyard New York JFK Airport

Wonderful customer service. The rooms are awesome!!! Hotel shuttle runs to the airport 24 hours.

This is probably the most unprofessional and ignorant staff I have ever dealt with. We tried to check in at 2:10 pm and was told no check in was aloud until 3 pm, take note, our room was available but the front desk clerk was on her high horse and was very rude, ignorant and arrogant. So as I stepped back with my family, the next family behind me was able to check in and obviously that pissed me off. Not trying to be racist but they were Caucasian and we are Asian. I questioned the front desk clerk about this and I was told I just have to wait. WTF. If I didn’t prepay for my room, I definitely would of just walked out and stayed at the Hampton next door which I will stay next time.
The beds are so uncomfortable, it felt like a park bench and the doors all have a automatic closing device so when any one leaves there room or enters there room, the door literally slams shut, obviously make a huge noise disturbing everyone on the floor causing a sleepless night.
There were a group of kids running up and down the hallway screaming and playing around. I called the front desk to complain and she just laughed and said she will TRY to send some one up to check. Obviously nothing was done so I actually had to confront the kids and inform the ignorant parents.
The worst hotel ever. Do yourself a favor and go any where else but here. You have been warned.

Not a lot of great options for hotels near jfk. This one is just fine. A nice hotel with very friendly staff which counts for a lot.
The downsides are that like most of the airport hotels it is located near a number of freeways and highways which were apparently being used for motorcycle races until well after midnight. The hotel resturant is also very poor and for those of us from the west coast the beer selection was abysmal.

This review is for the Bistro Café only. Met some coworkers at this hotel café for a drink and a bite. I must say the food was some of the worst I’ve had in a long time. Ordered a cheeseburger and it was very gristly (is that a word?) and the fries were awful. Not even sure what was wrong with the fries. Shame, shame, on the Bistro for serving this food to a ‘captive audience’. I’ve had food from the Courtyard Bistro cafes before and I’ve never had anything unappetizing. Wish I had that $ 20.00 bucks back. Geez!

Great hotel to stay in when flying out of JFK. Only a 5 minute ride to the terminals. The staff is very friendly and helpful. I even dined at the hotel restaurant which is really rare for me. The food was good.
Comfortable rooms as can be expected at a Marriott property. In my best Arnold Schwarzenegger accent, «I will be back»

I stayed here before my early flight to JFK. It is near airport and has 24 hour shuttle. It is a typical Courtyard, although they did have nice restaurant/​bar bear the front.
The most important thing is the room, which looked new and clean. Everything worked well and I liked fact that it was easy to catch my early morning flight.

I stayed there for one night just last week, woke up with a bed bug on me biting me on the ass, very close to the hole… I went down to the front desk and told the manager and they did nothing about it but say they will have the room looked at where they found nothing… ‘DID YOU BRING THIS BUG IN WITH YOU THE MANAGER ASKED? What a freak.
The hotel is disgusting, the food in the restaurant is disgusting, smelled like ass… The bed is a 10 as well as the sheets though. I slept great as I was on an Ambien and Vic mixed with a beer. Get it??? Don’t stay there unless your damn stranded and don’t park ya car around there as its a pit.

The rooms were pretty nice and the staff friendly and helpful. However, do not waste your time ordering anything from the restaurant. It is terrible you are better off going to the gas station and getting a sandwich or frozen pizza it would be the same quality for a ¼ of the price.

Not bad for an airport hotel. Room was nice and quiet. Better value than the Hilton down the street.

Stayed here the night before leaving for honeymoon, Adam at the front desk noticed that. He had wine and a cheese plate sent to our room with a very nice card. It was the perfect start to our vaction. The room and lobby were extremely clean and everyone was very nice and accommodating.

I have been meaning to write this review for more than a month. Staying here was literally the most surprising and one of the best experiences I have ever had in a NYC hotel. I would recommend a stay here even if you don’t plan to travel in and out of the airport so soon.
Other than the guy in the lobby calling me «sweetie» or «baby» or some such, everyone was wonderful and immediately helpful. My checkin was smooth, my bag was taken directly to my room, the LOW rate I booked for a double room was honored, and I checked in late… close to midnight after a long flight from LA.
Everything was spotless. It was quiet. The TV was perfectly situated.
Please see pics!

This is a very nice hotel and very, very quiet even though you are close to the airport. I stayed over Memorial Day weekend and we had room 1016 which had a nice view of all the planes coming in. (we took turns guessing which airline it was and where they could possibly be coming from) Our room was could have used a wee bit more vacuuming but we loved how the light came from behind our headboard to illuminate the room (we are looking into doing it for our own headboard now lol). Having a refrigerator and a microwave was an nice added bonus. Natalie, the manager on duty was AWESOME along with the rest of the staff. I mean seriously, every single person we encountered was very friendly and really seemed to enjoy their job. We definitely will be considering staying here again when we do our mini weekend getaways to NYC.

I stay here very often for work and always feel so very well taken care of. I wanted to specifically mention Abdul at the bar/​restaurant. He is always so incredibly accommodating and kind. He goes out of his way to make you feel special and is not all about just putting heads in beds. For that reason I would never stay anywhere else in this area. Thanks for always a nice stay!

Quick, efficient and effective customer service. I called the hotel to inquire if they offered a hotel shuttle from the airport– not only did they offer a free shuttle, they dispatched the driver quickly AND called me on my mobile to notify he was out front waiting! Awesome. When I checked in, I was greeted by Jennifer at the desk– kind, personable and informative. A young gentleman I believe was a manger snuck in a welcome amenity as she was checking me in. Great team work. After I checked into my surprisingly very modern room– I ran downstairs to grab a bite to eat. The manager noticed I was in queue, offered me a seat (like a host) and even brought my water while the waiter played a little catch up. Talk about attentiveness! I think his name was Jorge. Great work and appreciated. (Shout out to Josephine is the restaurant, friendly, quick and provided equally great service!)

Just what you expect of a Courtyard at JFK… not much else to say…

Plenty of safe street parking. Great free breakfast. Rooms were wonderful and the shower was amazing. Not safe place to run nearby. The elevator was loud in the hallway and one unit was broken. I would stay again.

The staff does a great job. Overall, a very pleasant experience for a «stop-​over» hotel. Interior of hotel fresh and nicely decorated. Bistro is smallish and has limited menu; but was fast and friendly. Would stay here again.

My wife is a flight attendant. She has stayed at this hotel three times in the last three weeks. (5÷25÷13). Each time, members of the crew have suffered from bedbugs bites. My wife felt them, saw them and even photographed them.
They offered to send up housekeeping… what a joke!

For $ 330, I was expecting more but we needed to be near the airports and a lot of other hotels were sold out, so we ended up here. I was slightly concerned for a while driving through the neighborhood, but once I got to the hotel (and stayed there, I was less concerned).
I was impressed with the friendly and attentive staff at this hotel… far better than I have received at a lot of Courtyards over the years. Valet parking was not that badly priced $ 25, and in the morning, they actually made a mean Starbucks Caramel Macchiato.

Booking this last minute while stuck in London was a good thing, minus the cost for the night! Otherwise, it was anice sight to see a bar with munchies, K-​cup coffee in the room, a soft, comfy bed and large shower — we were in Europe for 15 days so all of this was welcome! Comfortable room and a good night’s sleep here.