Axel Protection Systems

–1 star if i could! My appointment was on monday at 8 am. Got there 10 mins early. There was only one person ahead of me who was waiting. Then the Jamaican lady came out her little office. She screamed to the lady waiting «ID’s two forms of ID keep them out, u have to follow the signs!!! ID’s and come inside». I was appalled with her attitude. 10 mins later it was my turn and i already had my ID’s out and she called me inside. She tells me to put my bag down, keep all papers away. I asked her where to keep my bag and she points to a little cubby under her desk, as if its so obvious that it belongs there. She is very condescending and rude. She answers questions in anger and puts ppl down a lot. I asked her one question about my form that needed to be filled out but i wasnt sure it was suppose to be filled out by me or her. She gave me and answer like «what does it say here? Applicants name and information right? So the form should be filled out already before u got here ! I told you when u came in to keep all papers away». I was like «ok i don’t know why your so angry but theres a way to talk to people». She got offended and was saying how she was just making a statement and that shes not angry. I told her «have a good day, Goodbye». And she was still talking defending herself as i was leaving. Shes an angry person who hates her life and her job. And takes it out on other ppl. I definitely don’t recommend anyone to go back here! Or please hire a new employee that treats people better!

The most horrible customer service I ever experienced. I called the women to ask a question and she kept cutting me off and telling me my question was unnecessary. I would seek another place to get finger printing done. The attitude from the staff there is disgusting. Would give 0 starts if I could.

Had to take 1 star off because of the attitude of the Jamaican cr@ckhe@d mentioned in previous reviews and discrepancies in application info.
Useful advice:
–Saturday morning appointment worked great. (Waited less than 5min)
–If you’re there for NYS criminal record: I entered a «Care Of» address during the online registration, but those fields are not present in their software so I ended up having to have the record sent to an address I didn’t want it sent to. Enter the address you want the record sent to in the «Home Address» section during registration.
–Expired passports are accepted according to the online registration page but when I got there they tried to pull a fast one on me by telling me that they’re not acceptable if the feds punched holes through them. True or not, they need to specify beforehand.

Went there early to find parking which is street walked in 30 minutes before my appointment signed in and the lady brought me right in the back and fingerprinted me lady was very nice and polite. Would go back if I ever needed too

Don’t expect your appointment to be on time here for fingerprinting. I specifically wanted an early appointment but in fact was waiting for a full hour. They say slow and steady wins the race, but this was really annoying for someone who just wanted to be in and out of here. There’s one woman running the show and she goes around answering calls, chit chating with random people, and slowing down everyone’s appointment. Please hire a receptionist!
Since she knows she’s already late on schedule, she doesnt bother going in the order by appointment, instead she goes in the order you signed in. My recommendation is to get there early (despite appointment time), sign in and take a seat. She calls you out by the number on the sign in sheet and not by name.
I was really pissed to find out that someone who had an appointment at 9 went in before me and my appointment was 7:45. She speaks to you in a condescending way too. Lastly, check all her inputs, she made a mistake on mine.

I’m sitting in their office right now awaiting my turn to be fingerprinted and am just appalled by the Jamaican lady’s disgusting rudeness. The way she treats everyone who has the misfortune of interacting with her borders on actual abuse. People who either don’t move fast enough for her or don’t know to do something that’s obvious only to her are given the full force of her nasty attitude.
The only person who seems helpful and friendly is the poor young fellow at the front desk who has to listen to everyone being abused.
Also, having an appointment means nothing here because you still have to wait an eternity past your scheduled time. But if you don’t have one, you might not get seen at all. All the appointment does is ensure you will be seen sometime during the day.
$ 85 later, I’m walking out of here feeling like I don’t need a massage because I already got the crap beaten out of me by the nasty Jamaican lady.

You can get finger printed here.