Jo-Ann Fabric and Craft

They have lots of inventory, lots of choices. I am avoiding this place like the plague on week-​ends though. Cutting fabric takes forever. I waited an hour and a half after taking a number, on a Sunday. Two weeks ago I came on Saturday and waited 55 minutes for cutting. That is why I waited to review this store.
If I have a choice, I’ll go elsewhere. Hobby Lobby is closed in Sunday.
The good news is they honor hobby lobby’s 40% off coupon on one item and their 20% off entire purchase coupon from the website.

I’m giving 3 stars because customer service is horrible. I purchased over $ 300 today, on Mother’s day, wished the cashier a happy day and said I was sorry she had to work today and she goes I’m not a mother and I could care less about today. What a miserable old lady she is and she’s the last person you interact with before leaving.

If you have time to waste and enjoy waiting in long, understaffed lines then this is the place for you! Not to mention having to hunt for somebody for help as well as finding the item I came in for is out of stock… I am sorry to say this has happened to me on numerous occasions. Like I said, if you have LOTS OF TIME TO WASTE then this is the place for you, otherwise STAY AWAY!

Very Unfriendly staff working at this location. You would think they would appreciate the business, but not here, they treat you like they are doing you a favor. Do they not understand that if they have NO customers they get NO paycheck? I will find another place that appreciates my business even if it means driving further.

I’ve only been in this location once, but definitely saw why some of the reviews mention the long lines…
I did see long lines in check out and the counter. I decided to spend a little more time browsing for the check out line to die down before i headed that way.
But it’s all here! Everything you need for your crafternoon delights. Fabric, ribbons, baking stuff, jewelry stuff, fake flowers, holiday décor… you get the point.
I do prefer the location out by the OP mall, it’s a little less crowded, it’s closer, seems a bit more organized… some of the aisles at this location looked completely ransacked, but we are getting close to the holidays, so wasn’t the biggest deal.
My did I sign up for the coupons… and this trip I had an awesome 25% off my entire purchase and saved about 30 bucks! (So helpful when shopping on a small budget.)
Jo-​Ann has only recently appeared back in my life, but the prices and selection make this my go-​to for all things craft. The prices on decorative flowers and their store wide sales have earned my business, so I be back (to this location and the OP location) monthly!

To craft or not to craft, to sew or not to sew. One of the few questions you will ask yourself when. You walk into this place. Jo-​Ann has a large variety of items to choose from and they have a large selection of fabrics. May I suggest you don’t go to try and buy fabrics on the weekend? My reasoning is because I went in on a Friday afternoon and it was a mad house in there. They had a 35 – 45 minute wait just to cut fabrics and reason being was because they would go from 2 – 3 people cutting but they would make other people wait to help those who had gotten in line to help them find what they were looking for once it was their turn. Same thing happened on another day I went to buy fabric but luckily It was only a 15 minute wait this time. The fabric aisles do need someone to tend to them because they were a crazy mess! Each day I went in. Not sure if it’s always like this or just because it’s Halloween season.
The staff was very helpful in trying to find things and the cashiers were nice and helpful when it came to using multiple coupons/​multiple transactions. Which is very nice. I was really between 3 and 4 stars because of the unkempt store and long wait times at the fabric counter but because staff was very helpful to me when I did ask I gave them the 4. Happy crafting!

This location is the only «super» Jo-​Ann on this side of the river, so you bet it’s going to be busy. I decided to come here to save myself a trip all the way down San Jose to Party City. I had completely forgot that they carry baking items and I was looking for Halloween candy eyes for cookies I’m baking. I bought some earlier this week but that store didn’t have enough. They carry the same ones for cheaper (and even cheaper if you have the email and/​or app coupons) and you can view the availability on the Jo-​Ann website. I was able to pick up enough of what I needed. The negative thing I’ll say about this place is that they never seem to have enough cashiers so a pretty lengthy line can form quickly.

I searched the aisles and could not find a tape measure. I approached two employees who were seated having a conversation. They pointed me right back to where I just finished looking. I asked for her help and she said «it’s over there. Perhaps the other lady behind the counter would have more information.» She pointed to a lady that had a line of people waiting for her. She then turned her back to me and continued her conversation. So sorry to interrupt.

I’ve shopped here several times and have had no problem until today. The cashier rang up my item that was on clearance and when I called her attention to it, she stated that it wasn’t and that I should have checked the barcode. We walked back to the area where the item was located and it clearly showed clearance and again she told me I should have checked the barcode because it wasn’t on clearance, but it clearly was an error on their part and not put into the system. I would not have purchased it at that price, nor do I think an employee should ever speak to a customer in that manner. Very disappointed in my shopping experience today.

Customer service was wonderful and the cashier was really nice. I had no problem finding some really cool scrapbooking supplies on sale and perusing the aisles. Everything was clearly marked and not confusing at all. Signage was leading me in all the right directions.
I appreciate their website offering coupons and other discounts to be in me in. I’m just sad that this is the only location closest to me.
It is worth the trip though and anytime I’m at the TC I make sure to drop in and see the new selections as well as look for great clearance.

Good sales and prices. They had a long line to be checked out, but the cashiers moved very quickly. I asked if they have a frequent shopper scan card, they said: «Only for Teachers and Students». That singles me out because I am neither. I liked the fabrics and prices they had. I was there to buy Wreath making materials and found all that I needed. When I questioned the cashier about a sale item, she politely checked the reciept and she informed me, «It did scan at the sale price». I prefer Michael’s for the wreath making items, because, I can always find coupons, they text me coupons also.

Fabric, yarn, and crafts — oh my! Jo-​Ann is a crafters Mecca. I’m a closet crochet geek and always trek to Jo-​Ann for yarn, hooks, organization tools, etc. Never, ever, ever, enter that store without a coupon. They’re available by mail, email, and even smartphone app. The ubiquitous 40% off one item coupon must be used on a full priced item, so if what you want is barely on sale, try again next week. I have saved a ton of money on Wilton baking supplies using those coupons. A case of 20+ frosting tips? Yes, please!
Jo-​Ann also has seasonal décor that is super cute. Two years ago they had a massive motion activated sider that screamed with glowing eyes when someone walked by. 60% off sale meant that spider was mine to scare people for years to come. Last month I dropped by for some jewelry crafts for a present — silk thread and a knotting tool — and couldn’t help but buy multiple spools of ribbon that was on sale.
They also offer classes such as knitting, crocheting, sewing, and cake decorating. I happened to be shopping one day during a cake decorating contest. There are some fabulous amateur bakers in Jax who can work fondant like a pro. So pretty much if you are into anything remotely DIY or crafty, you probably already shop here.
P. S. Jo-​Ann is also one of the only places I know of that sells candy coated sunflower seeds. I’m addicted to those darn things.

I have been in here several times over the last few weeks, and while most of the experiences were ok, the last one upset me. As I was checking out my phone was not cooperating with me with the coupon, I got to the 40% off page, but needed to take the next step. The cashier, instead of waiting for me to try again rang me out and gave me my total, and said she cannot take the coupon because she needs the code. I don’t like to hold up lines either, so i just paid and left. I am pretty disappointed, if it was a big ticket item i would have just walked out until I had the coupon loaded onto my phone. I felt a lack of customer service, anyone else get this for this location?

Much much bigger than the other Joanns in Jax. Could definitely use more people working throughout the store since it is the town center and busy all the time.

I like the layout of this store. They also have a good selection of everything you could want to make