Innovative Property Solutions

Great company! I’m an owner. They had my property rented within 3 weeks of hiring them. They take care of everything for me and send me updates. I’ve been with them for over 3 years. Ask for Aaron, he’s awesome!

Worst company ever. My husband and I spent 2 years in a property with this company before moving out. During our stay our ac kept going out, keep in mind that we had 2 children, a newborn and a 5 year old. The summer heat was unbearable and we never got any response to the issue. We ended up paying out of pocket to have the ac fixed. During the move out process we had the carpets professionally cleaned, we hired a cleaning company to clean the place and we had a contractor come in and paint the entire place, replace light bulbs, batteries in the smoke detectors and swap out toilet seats for new ones. We were more than generous, seeing as how the place was a mess when we moved in. We were rushed out before our lease was up because they had already found new tenants to take over. We were bombarded with phone calls.
When it came time for the move out inspection there were no problems and we received an email from the company saying we would get our full deposit. 3 days later the property manager calls and says the HOA sent a letter saying there’s a dent in the garage door and that we are responsible for paying it because the owner is being charged by the day. They had no proof to show whether or not the door was dented before or after we moved in. (There was a dent before we moved in) Apparently the owner had no pictures of his property. We called and emailed numerous times to no response. We eventually got a new email about our move out inspection saying the door was dented and we would only be receiving 200 out of our 950 dollar deposit. Again, we tried calling and emailing and when we finally got a property manager to pick up we asked for proof of an invoice, a copy of the letter that they received from the HOA and any pictures they may have showing the dent was not there before we moved in.
We waited over a week and never received anything even though we kept calling and their response was always «we will send it over before the day is over». We even asked if we could hire our own contractor to fix the door and we were told we couldn’t, that they had already received an invoice and the door would be fixed that weekend. (The following weekend after we moved out and the new tenants were already in.) We were eventually turned over to the owner to try to hash out everything. The service we received was so unprofessional. I’ve never seen such horrible customer service. They treated us like crap and had no respect for us. Luckily, I had an old iPhone I kept and was able to find pictures that I took myself the day we moved in. Those pictures included the garage door with the dent already there! After emailing the pictures to the owner, his response was that we would be getting our full deposit. We finally received our deposit weeks later as 2 different cashier checks. The first was for the amount of 200 dollars, the date printed on it was 3 days after we moved. I guess the owner and the company were pretty intent on scamming us and figured they could get away with it. The second check was for the amount that the so called garage door cost, 2 weeks after when we provided the pictures. The property managers were beyond negligent and had no sympathy what so ever. They eagerly accused us and never showed any proof. We will never rent from a property manager again, it’s such a shame that this experience was a total nightmare, that has scarred us from using any property manager in the future. I don’t know how they go to sleep at night. The most disturbing thing of all is the fact that my husband and I rode by 2 months later and saw that the garage door was never even fixed. They are huge scam artists. BEWARE!!! I only gave one star because I had too.

Great team and a pleasure to work with. Highly recommended.

Innovative Property Solutions really works hard to understand its customers — property owners and tenants. Very attentive and a joy to work with.

My experiences with this company have been less than pleasant to say the least. I would avoid doing business with Innovative Property Solutions as a tenant or a property owner. My first clue to avoid them should have been their lackadaisical way in which they show properties. I had contacted one of their realtors when I was looking for a home to rent in Jacksonville and to my surprise she actually gave me the code to one of their lock boxes so I could enter the house myself! I am an honest person, so nothing bad came of it, but if I were the homeowner, I certainly wouldn’t want strangers in my home unsupervised.
As luck would have it, I liked the home and decided to sign a lease. There were a few conditions though that I wanted to have taken care of and was assured they would be fixed before my move in date. Nothing major, just to have the house and carpet cleaned and to have some random items removed from the garage that were left by the previous tenant. However, I show up two weeks later with a U-​haul full of my belongings and nothing had been taken care of like it was promised. The house was dirty, visible dust on every surface, there were NEW stains on the carpet that had yet to be cleaned, and all of the previous tenant’s items were still in the garage. I had no choice but to take possession of the home as I had already moved out of my old house. It is an understatement to say it was like pulling teeth to get the garage items removed and they remained there for more than two months after I moved in.
Since then, everything has been a battle with this company. They have refused to repair anything in the home and it feels like the walls are going to crumble around me because nothing is maintained properly by them. I have a lot of experience with property managers because I move quite frequently because of my job (I’ve lived in 3 states in 4 years) and I can honestly say this is the worst property manager I have ever dealt with. In fact, out of the four property managers have done business with, this is the only one I have anything bad to say about.