Steak ‘n Shake

If you’re going to eat here, go in. The drive-​thru is a disaster. We had to repeat ourselves several times (because the cashier kept getting it wrong and we were just ordering combos, nothing complicated) and when we got to the window, our order was STILL wrong. We were the only people in line. Guess you get what you pay for.

Stopped in for lunch and was very disappointed with the preparers behind the counter.
My wife ordered a bacon burger without cheese and no mayo, but the first time it came it had cheese. They took it back and the second time it returned it had mayo.
How difficult is it to follow a ticket?
I don’t blame the waitress, because she ordered it correctly, the waitress was very accommodating and took her food of the bill.
Just frustrated currently since there aren’t many decent burger place in this area.

If you like your waitress without teeth and fries that taste like cardboard boy did I find your favorite restaurant. The burger… The burger wasn’t too bad I guess. Besides the nearly fake spring bud shade of green piece of paper that they called lettuce. But let’s be honest, steak and shake fries are nothing to talk about. I ordered a fresh banana and chocolate shake that was not blended and had peanut butter in it. Their floors are a lawsuit waiting to happen seeings that they clean them with grease scrapped off the grill, they are more slippery than the ground of a Justin Bieber concert filled with teenage girls post him taking his shirt off. In my opinion you are better off getting a good burger and fries at any taco bell.

Double cheeseburger and fries. Food was good, burger was juicy. It seemed like chaos maybe shift change? Food took awhile. Abigail your service was excellent, you should consider taking your customer service skills to somewhere you can make real money.

My family and I went here because my beau had not been to one since he left Ohio. I was pleasantly surprised by the food. It was really good and the menu was interesting. The shakes were good and all 6 of use were very pleased.

Having recently spent some time in Austin TX I am now a breakfast taco devotee so I was happy to discover that SnS was offering them. Went there this AM and, yikes!, those were some miserable excuses for breakfast tacos. Got one of each and none of them met even the barest standard of good food. They consisted of skillet warmed flour tortillas, one of which had a big chunk torn out of it, filled with a scant serving of the various fillings and by scant I mean maybe a couple of teaspoons each. So basically they were egg/​potato/​sausage flavored tortillas. Don’t know if they’re this crappy at all SnSs, I suspect not and here’s why. It felt like I did something to piss of the youngish guy who prepared them but since I’d just walked in and got these to go it’s probably that he was either really bad at his job (in both food prep and customer service) and/​or working through a nasty hangover. In short, really crappy food dished out with really crappy customer service made for an unpleasant Sunday morning. This should be a one-​star review but the second star is for the pleasant girl at the register and that they sell bags of ice at a good price. An afterthought: somebody from SnS ought to take a trip to Austin (or even a quick trip through Google images) to see what breakfast tacos ought to look like!

Great food, but the service during a noon rush needs some help!

Pretty decent, great milkshakes

Always a great burger. Big hand-​made shakes. This is much better than your typical fast food place. For a chain, this place is very good. Tasty burgers, shoestring fries, and good milk-​shakes.

This place is sometimes good sometimes bad. They have great service whennthey r empty… And then horrible service when it’s busy. Food is chain.