Firehouse Subs

Favorite lunch spot in Ithaca. Subs are warm, staff friendly, they do reward programs, discounts, and the theme is nice. It’s a fireman-​oriented environment, with various different pieces of gear and what-​have-​you adorning the walls. I’ve tried every sandwich they have, and I always revert back to the Engineer, but there’s nothing disappointing on the menu. They also have a gigantic assortment of hot sauces along the counter to spice your sandwich or salad. The owner is friendly and very community oriented. He is constantly in the dining area walking around, checking satisfaction, and making small talk with various patrons. Check it out and grab a hot sub for lunch.

Food is good. Restaurant is clean. Workers are angry at you for coming in 20 minutes before closing even though you’re in and out within 5 minutes.

I love this company but this location was brutal. Being the only ones in the store a sub should not take half an hour to make. Try also messed up the order and after waiting that long we just took the food and left.

Not sure why these people say they prefer subway? My wife and i have ate here numerous times and have always had a great meal and service! If you like no meat and tons of lettuce then go to subway but i like meat on my subs and have never been disappointed yet.

The flavors and quality if meat is superior to Subway. The bread texture and taste is superior to Subway. It isn’t as good as Quiznos was but they went out of business locally due to poor location. I have been here 6+ times. Always quick service and polite. The turkey, cranberry is not good combo as cranberry too sweet for a sub.
I like the reward of free drink for completing their surveys. The other subs are juicy and tasty. I like the 25+ self serve sauces/​hot sauces and the fancy customizable soda machine that even tells how many calories per serving of your choice. I don’t like the corporate making them shout out a greeting (why I hate Moe’s) but luckily they don’t do it all the time here and not as loud and jarring as Moe’s.

Delicious Food & Fast Service — if there is a problem with your order — they will make it right. Love taking my kids here & the staff is friendly as well.

I just tried Firehouse Subs for the second time. It wasn’t terrible. The food was tasty and the staff was nice.
There were two glaring weaknesses.
The first is that the service was slow. It took forever to get two sandwiches, despite the fact that there was no line at the counter when we came in.
But the bigger weakness was the value. A small sub, chips and a drink was over $ 8. You get much more for your money at Subway, Jimmy Johns or even the local supermarket.

This place isnt quite as bad as others have said. I would give it a 3 — It’s okay.
The sandwiches taste pretty good, it will definitely fill you up, but you’ll most likely spend more than $ 10.
They have a good selection, and the atmosphere is nice. I thought the huge selection of sauces was cool too.
The service was just fine.
Everything is clean. Not the best sandwich in town, but they have some different items than most sub places.

I was down at PetSmart and was craving a sub, so I checked this place out. I ordered the brisket & cheese sandwich and all I can really taste is BBQ sauce.
Positives: The atmosphere was nice and everything was clean. The staff was also very friendly and helpful.
Negatives: The food. I’m tempted to say you’re better off going to Arby’s as others have, but the quality is *slightly* better. That being said, I wish I had just gone to Subway instead.

This was mine and my father’s first experience at a Firehouse Subs. Overall it was a great experience. The owner, Anthony, was very friendly and attentive. He took the time to go over the menu with us and made sure we understood all of the options. The food came out in a timely fashion and was delivered to our table. I ordered the meatball sub which was pretty good (my grandfather makes stellar homemade meatballs so it’s hard for me to rate any other meatballs as «very good») and my father ordered the hook and ladder sub which he said was phenomenal. The pricing is along the same lines as a Subway or a Quiznos and so are the sizes. The difference is the quantity of meat, Firehouse subs have a lot more meat on them than Subway or Quiznos subs do. Plus they’re toasted in an actual toaster unlike Subway subs. All in all, it was a great experience and I would recommend Firehouse Subs to my friends and family.

A great experience. Staff was friendly and easy-​going, service was prompt and the meat ball sub was one of the best I’ve had in recent memory. My only wish is that they had a location in Brooklyn.

My boyfriend and I discovered this place completely by accident, and it has become our favorite new sandwich spot. It’s truly a hidden gem. We’ve collectively tried five different subs so far and all of them have been absolutely DELICIOUS. Better than Wegman’s, better than Ithaca Bakery, MILES better than Subway.
Also, I’m confused by the reviews saying the service wasn’t good– The staff has been nothing but friendly and helpful. They go out of their way to make recommendations, make your food exactly how you want it, and come to your table to ask how you’re enjoying your meal.
This might be my new favorite lunch spot. A+.

So I went back again the other day and the experience was sub-​par.
Upon walking in the line just mumbled the «welcome to firehouse», which hey, I don’t care so much but still.
We went up to the line to order and I got the New York Steamer and my wife the meatball again. We just got medium subs and together the meal came to about $ 20. They brought our meal to our table which was nice.
The New York steamer was not impressive at all. There was not a lot of meat and cheese and the flavor tasted like something from Arby’s. It was also pretty same. Maybe the large would’ve been better but that would’ve made the sub almost $ 8 by itself. The price really hit me. This place is just not worth the price.
Between Gorgers, Shortstop Deli and Wegmans this place just isn’t competition in my opinion.
The only reason this get’s 2 stars is because my wife loves the meatballs there.
All in all opening night was great for this place but it has already gone downhill. That and they should have never gotten rid of that pork sandwich.
Also during our meal someone spilled their soda by the front door and I heard the staff saying they didn’t want to take the mop out so instead of picking up the spill they just put a wet floor sign out. Thought this was hilarious and sad at the same time.
So save your money and go to Yogurtland next door or Five Guys across the street or Wegmans right down the way if you really want a sub worth $ 8.

I had a fit of nostalgia and stopped by when I saw firehouse had opened in Ithaca (I am from FL originally).
The food quality was good, the value was horrible. So, the food tasted good, but the price for what you get is astronomical. Essentially a 6 inch sub with a small drink cost me 8.50. Compared to Ithaca Bakery … not worth it.
I was not greeted when I walked in the store. (the owner was not there at the time) When he walked in suddenly they started greeting people again.
I asked for «fully involved» i got just meat and bread. When I took it back it took 15 minutes to get the issue resolved … 15 minutes …
I did the online survey and the owner called me. Seemed like a nice guy in his message … but sorry bud … the prices are not worth it and the crew is horrible.
They also do not offer different sizes of sandwiches like at other Firehouse Subs.
All in all, it was horrible.
**Edit**
They apperently do offer two sizes of subs like other Firehouse Subs … I was just told they did not when I tried to order a large sub.
Which actually makes my review worse … I would give it zero stars if I could.
Crappy service with uninterested, unknowledgable staff and food that is blatently overpriced.