Deep Discount

These guys stiffed me for $ 100 on a mistake that THEY made and which they refused to acknowledge or take care of. I ordered a CD box set, then later cancelled the order. I received a cancellation confirmation, then got the box in the mail a few days later. They did not acknowledge the mistake and said only that I could return the box, at MY expense, for a refund. Which I did, but despite following their return instructions to the letter, they claim the box never arrived back at their warehouse, so I am now out the cost of the box and the return postage.
I have purchase many CDs from them in the past, but I will never do so again after this.

Have ordered hundreds of DVDs and Blu-​rays from this company over the years, so one would think I would be entitled to decent customer service. Not the case. I received a defective DVD and called DeepDiscount to have it replaced. I was told not to worry, they would email me a return shipping label. Never got it. Called back two days later and, again, was told the same thing, not so worry, we’ll email you one right away. Never got it. Called back a third time a few days later, and this time asked to speak to a manager or supervisor. The supervisor, Andrea in Chicago, told me the same thing, we’ll email you a return label right away. NEVER GOT IT. Called back a forth time asking to speak to a high-​up customer service manager, and after spending 2 hours talking to various customer service reps in both Costa Rica and Chicago (their 2 call centers), was never put through to a high-​up customer service manager. I was told one would call me back. Guess what? THEY NEVER CALLED.

ZERO STARS!!! This «retailer» is operating a scam and should not be trusted with your credit card information. Frequently, customers place an order for an item (s) that are listed as «IN STOCK» on deep discount.com’s website, their credit card or Paypal account is charged immediately, then their order status is changed from «IN STOCK» and listed as «BACKORDERED» and nothing is shipped.
then refuses to respond to any inquiries or acknowledge customers attempts to receive a refund. This is apparently Deep Discount business model. Advertise items they do not have, take the customer’s money and then ignore them and hope they go away empty-​handed. AVOID THIS COMPANY LIKE THE PLAGUE! They are criminals and should be run out of business.

Please review this before purchasing anything from this website. First of all — I ordered something when I was given a code for free shipping — when I checked out I was charged an additional 5.99 for shipping handling — I waited about a week and checked the website to find out when the item shipped. It said the item was backordered. They never bothered to contact me to notify me of the backorder. When I sent them an email they responded with a standard email not responding to any of my questions. I replied with another email and they said they had no idea when the item would ship. I immediately canceled the order. The following morning, my credit card was charged for the item. When I called their customer service (I was on hold for 30 minutes) I was told that it was too late to cancel and that they didn’t check their emails but I could return the item as soon as I received it. They would still charge me for shipping. Ridiculous. I immediately requested a manager, placed on hold again and then after 10 minutes they agreed to allow me to return the item with a full refund. they also indicated that they would send a pre-​paid shipping label for me to return the item. I have not received the shipping label yet. I have sent several emails requesting the label with no response.
This website is a joke. DO NOT BUY anything from this place.

Worst website ever. Ordered a product which was on their website but apparently the didn’t sell it and on top of that they ignored ALL of my attempts to contact them.

Purchased a product online, immeidately was told it was sold out but they already took the money from my paypal account, 9 days without a refund and had to file a complaint with paypal. Called to ask what happened to the refund and horrible customer service with some crap that they won’t talk to me since I filed the complaint with paypal. I have to wait for paypal to get the money back by force because they will not refund it. STAY AWAY from them

The site doesn’t tell you upfront an item is out of stock. They just take your order and then wait a while to send you an email stating it is on backorder. Then when you email to cancel the order all you get is silence.
I ordered from here years ago when it was deepdiscountdvd and was very satisified. Now the site is just terrible. How hard is it to answer an email and get an order canceled?

I ordered an LP from this company. When it still did not arrive after a few days beyond the order, I called the company. First, I was basically accused of lying and then hung up on. Then I call back, get a supervisor, and get hung up on again. Don’t get me wrong, I can be rude/​nasty at times, but this was not one of those times. I was super nice and polite. I definitely did not deserve to get hung up on. Once I called back again (this would be the 3^rd call) I was told the package was delivered and there was really nothing they could do. Well, I can do plenty. I called Chase and reported it as fraudulent, and now am posting this lovely review. Avoid this company at all costs. I would definitely give it a zero star if I could.

I don’t know why this place has bad reviews. I ordered two, hard to find CDs. Both were more than reasonably priced and arrived in a timely manner.
I recommend it highly.

Hopefully you are reading these reviews because you were smart enough to check Unilocal before purchasing with this horrific excuse for a company. I noticed that any positive reviews seem to be before 2010, which explains how Deep Discount has 2 stars here.
I placed an order for a new (2011) textbook ($ 69 at my bookstore, $ 47 on this sham of a site) on January 11, figuring that saving $ 20 was worth waiting a week or two for the book. I read the horrible reviews of the site right after I placed the order, where people said that the item never came/​was «not available» after purchase. Stupidly, I guess because I’d already placed the order, I thought it wouldn’t happen to me. I hadn’t heard anything about shipping over a week later, so I sent an e-​mail on ¹⁄₁₉ asking about the status. Here was their reply:
«Thank you for contacting DeepDiscount!
We’re sorry but the item you inquired about has been discontinued and is
no longer available. You have not been charged for this item. Please accept our apologies for any inconvenience we have caused you.»
My mistake, I suppose, for not reading previous reviews, which would have told me that this is a very common occurrence. Not only did they list the item as available, but I had to INQUIRE WITHIN in order for them to tell me that it wouldn’t be coming. Good thing I e-​mailed them… Oh yeah, and interestingly enough, I HAVE been charged the $ 50 as of the time that I placed the order and not refunded yet. I’m a college student so being out $ 50 in addition to having to purchase the actual existent $ 70 textbook really sucks. They say that your account won’t be charged until it ships (never in most cases as it seems), but it showed up on my account right after I purchased.
Hopefully this sorry excuse for a company will go under soon. In the meantime, do not order from them. As everyone else has said, they lure you with their too-​good-​to-​be-​true prices and then don’t deliver.

Absolutely stay away from this company. As you can see from other reviewers, they just price it low to pull you in and then cancel your order because of a «pricing error». If you like giving your credit card information away, go on ahead, but I would HIGHLY recommend keeping away from this company.

Wish I could review them lower. They seem to have a habit of pricing products at ridiculously low prices and then canceling the orders later as they obviously can’t fulfill. Their hope is that you’ll have ordered some other stuff while you were on the site and they’ll get your money for that. Do not give this company you business.

Terrible company. Same story consistent with other bad reviews.

In the past I have had good luck with this company, but the last 6 – 8 months something has happened and they are terrible. Orders I have placed have been only partially shipped, and customer service has been terrible. I have even purchased gift cards, and after 2 months not only haven’t I received the gift card, but they have refused to answer any e-​mail I send regarding status. I don’t know what happened to this company, but I would stay clear, the prices listed are not worth the trouble!

It I could gave zero, I would. My order was canceled (Dec 21 Matrix Set) even my card was charged. Never received anything email from them or Google. No refund to my card either.
If I did not call, I would just get robbed of the «incorrect price». Worst shopping EXP!

Should have checked Unilocal before I ordered this. Google reviews were less accurate and probably outdated. THIS COMPANY IS SHADY. I should have spent the $ 3 more and went with Amazon. Thanks for ruining my Christmas you bastards. AWFUL!

I didn’t check Unilocal! Utter failure… I ordered an laptop cover from them for $ 10 cheaper than anywhere else. Then they canceled my order the next day, but it got sent to spam. They canceled it saying that the reasoning was me.
So then I called and the guy said it was because my billing information didn’t match, so we corrected it and he put me through the whole order and then said, oh, well this item is in stock, but we can’t sell it to you… so I asked him why and he said, I don’t know, so I asked to speak to a manager.
I was then put on hold and the manager read off the page and said that the error was that they priced it too low and couldn’t get it/​sell it for that price.
Hmm…sounds fishy right? According to the advertising laws in the US, they have to sell it for the price they list it at even if it is at a lost otherwise it is false advertising and a crime. He wouldn’t believe me and it’s still right now on the website at the cheaper price.
RIDICULOUS service, where they don’t know the laws and they don’t ship things that state «in-​stock.» Too bad I don’t remember the guy’s name.
Don’t shop there!

This is what I get for failing to check Unilocal before ordering from this site. Tried to order a CD for a bday present. Website said it was in stock and usually ships within 2 – 3 days. 6 days later… no shipping update. I emailed customer service asking for the status and received no reply other than the automated reply that says they «typically respond to messages within one (1) business day»
ONE MONTH after I originally placed my order I received an email that this order is out of stock and will ship within 21 days! And if I want to cancel my order I’ll have to email customer service.
Hmmm…well since it’s been a month since my friend’s bday of course I don’t want it. I email customer service to cancel and lo and behold they reply the next day to confirm my cancellation. WOW. They couldn’t email me back when I asked for the status but they respond with a quickness about cancelling… with just a quick «we do apologize for any inconvenience. Again, thank you for writing
. We appreciate your business.»
Really…that’s it? Horrible horrible service. I can’t believe they are still in business.

NOTE — They do NOT have a retail outlet there anymore. I saw Destry B’s review and headed on over because I saw that they had a copy of a DVD I wanted online. Guess what? It’s their warehouse and I was pissed off that I made that trip. They don’t take orders or let you pick them up there. They opened a store in Naperville (on 59, next to Target and Key Wester) and closed up retail at the Itasca location.
Ok, enough griping about bad info. I love the website and the store. I’ve been going to the website for quite some time, but I needed a DVD in a pinch. I ended up going to the Naperville location after getting hosed looking for (and failing) the Itasca location. This is the only place that actually carried a copy of «Lancelot Link», a ridiculous 70s comedy that stars chimpanzees. I needed this, for a gift, and they had it. Respect.

Deep Discount is usually where I find the best everyday prices on my DVDs. They also have great unadvertised sales.
I went wild and got all their Jane Austen movies:
Jane Austen: The Complete Collection $ 34.38 List price: $ 59.95
Jane Austen’s Emma (Kate Beckinsale) $ 12.05 List price: $ 19.95
Persuasion $ 14.14 List price: $ 19.95
Pride and Prejudice (Colin Firth) $ 22.86 List price: $ 39.95
Pride and Prejudice (Keira Knightley) $ 14.23 List price: $ 19.95
Pride and Prejudice (Laurence Olivier) $ 13.48 Why pay: $ 19.95
Emma (Gwyneth Paltrow) $ 9.52 List price: $ 14.95
Sense and Sensibility (Emma Thompson) $ 9.58 List price: $ 14.95
Mansfield Park $ 9.52 List price: $ 14.95
I Have Found It – Bollywood S and S $ 17.63 List price: $ 24.95
Bride and Prejudice $ 9.52 List price: $ 14.95
Clueless $ 9.52 List price: $ 12.95
Bridget Jones’s Diary $ 9.52 List price: $ 14.95
(I didn’t buy the 2003 Pride and Prejudice with Kam Heskin — Heard it was bad.)
They guarantee total lowest prices. You could choose their free shipping option.
The only problem with them is that they’re really slow.
In addition to their special promotions, check out their «price bite» and «under $ 10» sections.