ARS / Rescue Rooter Illinois

andrew did great job he made sure the furnace was working ok so give him 5 star thank you for your great job Kenny w

Dan came to our house before 9:00 am on Saturday as promised. The first thing he did was put on his booties. We are not «clean freaks» as we have three dogs, but we really appreciated that. We didn’t know what to expect as it had been a couple of years since we had our furnace cleaned, but Dan was able to clean it in a fairly short amount of time and replaced our filter as well. He recommended a few minor actions to take, one of which I can handle myself, but we were never given the impression that these things needed to be taken care of right this minute (like others may have). We will definitely use them again!

Salesperson Nate J was at my home for 2 ½ hours. He asked many questions, took measurements of every room, and examined the current set up. He took the time to calculate the cost of several options so I could compare the savings. Higher efficiency units are more expensive, but you get rebates from ComEd and Nicor if you invest in the higher efficiency units. They take the rebate amount off the price and file the rebate for you. They have military discounts. Customers can use or open a Home Depot credit card and put the purchase on it, having 12 months to pay it off. Both Nate and the installers used shoe covers and were very neat, hauled all old equipment away. It is cheaper get the furnace and AC together instead of replace them separately. They did not re-​use anything-​all new valves, piping, etc. They even include a new thermostat-​regardless of how well your existing one is working. Nate did save me money by re-​installing an AprilAire humidifier that I just bought a couple years ago. I do not have allergies so he did not try to push a high purity filter option. ARS is very punctual precise in their time estimate, and getting all permits and scheduling done.

I have been with ARS approx, 3 years, I have dealt with some of the techs, all are very professional, very nice, they take the time to explain in detail everything they need to explain. They installed a new A/​C and furnace in my house, all in one day. Needless to say they did a awesome job, my bills have lowered ever since I have the new furnace and A/​C. Thank you ARS for every thing you have done for me,.

I gave the 5 star to my tech Nader. Excellent service. I’ve seen only two guys take apart my burners for cleaning, the other guy was Nate. Why, ARS, are your techs not doing a complete cleaning and inspection like these two guys? Others say its not needed? Why not? Because they are in a hurry to get out of there. I will request Nader for all my services. ARS, get on your techs to do a complete job like Nader and Nate, if you want to keep my business.

Jason, Ted, Brandon, and Bill were all a pleasure to work with. We felt very comfortable with their explanation of our furnace problems and very clearly walked us through what we needed and we were able to get a new furnace within a day of diagnosis and feel comfortable that we had made the best decision without and pressure of the upsell etc. We will definitely be calling them again for any additional HVAC questions and service calls. Thanks!

A Plumber you can trust? Does that concept even exist? Well with ARS you can rest assured it does. They made a believer out of me and I am here to testify to that. This company is Professional-​Organized-​Highly Detailed, Courteous, Fair Pricing, Get’s The Job Done and Then Some.
Mark I want to personally thank you for taking care of my major drain issue. You have been so honest and fair to me. I am glad to have met you and interacted with such a professional caring company.
ARS you are Good, Real Good, the Best. Thank You!

I was very pleased with the service provided. The technician (Terry N.) was very professional. He found and was able to troubleshoot the issue within a few minutes and did not attempt to overcharge me, glad he had the part I needed available in his truck, unlike Four Seasons Heating where they wanted to charge me an arm and a leg and have ME order the part online, WHAT…
I was so happy with ARS that I signed up for a home service plan (I prompted the question since I was happy with the service provided), well worth it, very affordable, flex monthly payments. Being a first time home owner I am very happy I found a reliable company. Big peace of mind. Hope it continues this way.

I am really happy with the service I received today. Matt did a great job on my tub. My tub is now functional. Thanks Matt!

Ramiro DePaz serviced my furnace on 10/​30/​2015. He showed up on time, and he was very efficient with the service. He was extremely knowledgeable and very professional for a fair price. It was pleasure to work with Romiro and with ARS /​Rescue Rooter. I will be a returning to ARS /​Rescue Rooter whenever I need future services.

Yes, ARS is as good as it gets, and Ryan D., the specialist that helped maintain our furnace in top shape is representative of that excellence. Briefly, they are:
* Informative and detailed
* transparent. None of this black box stuff where you don’t know if you got ripped off, but somehow you go to bed paranoid that you’re just another sucker. Nope. These guys lay it all out, plain as day, and you can research it later if you want.
* Organized to the point where when one guy comes out, he or she knows everything that’s happened before. these guys build up a relationship.
As for Ryan D. specifically: very friendly, efficient, a fount of knowledge and he never got tired of my questions.
In short, in a world of experts in this and that, where we laypeople can never know it all anymore, ARS leaves me with a sense of peace and comfort.

ARS just installed our new furnace and they did a fantastic job. They were at my house on time. Also, they were very efficient, courteous, and professional. Our A/​C stopped working and we needed a new furnace asap so they actually pulled some strings and scheduled a same-​day service!

We just had Mark D. over to our home for drain clogging problems. He advised us to use this enzyme declogger for our kitchen and bathtub drain clogs before paying for a rodding charge. He had some in his truck, so we were able to use it right away. He gave us a schedule for how often to use the product, how the enzymes worked, and that when we run out, to get an enzyme cleaner from the hardware stores. Mark explained many things to us very thoroughly. I appreciate his advice on the water overflow valve cover. Good advice: loosen it and leave it screwed partially on one side when needing access behind it. Those can tricky to put back on! He will educate you while serving your needs. He is the only person I will call in the future. Also, if the enzyme cleaner does not work for the tub, then he is able to discount the rodding charge. We are real glad that Mark is the one who came to our home! Also, he recommended a product called «zip-​it». It’s a plastic 20″ barbed-​like rod that can be handy for quit clearing. I just ordered some from Amazon along with new drain catchers. Thankyou Mark! :-)

The ARS team was great. Ted came out with a couple hours of my call to look at our current AC unit and give us a recommendation. He gave us three great options with prices that were much better than a couple other quotes I already had. I had a couple follow up questions in the day and he answered them thoroughly and promptly.
Brandon and Brandon installed the unit a couple days later. They were on time, quick and friendly. They also installed our Nest, our new thermostat that I’d avoided installing. It proved to be a feat and I was glad that they were able to tackle for me. I would definitely call ARS again.

Never did I think I’d be giving a plumbing service a 5 star review. But these guys are amazing and I’m tossing all other plumber contacts and will only use ARS in the future.
First — they don’t charge you to come out and assess the issue and give you a $ quote. So many plumbers charge hundreds just to even come out.
Second — you pay when the job is done.
Third — Mark, our technician was thorough, professional, really tried to be Beverly courteous and clean (not easy with icky nasty plumbing issue)
Mark also gave us simple & easy things that we can do to maintain the pipes to avoid or minimize future issues. Truly professional!
We had another plumber (different company) come out prior, said he didn’t see the problem, charged us and left.
Yup — I’ll be referring this company to friends, family and clients.

Service Professional, Rob A. arrived on time for an A/​C maintenance check. He was very thorough, polite and quick. I was very pleased with the service he provided.

Our vase above the toilet broke and glass and potpourri balls got into the toilet as it flushed, and caused a clog at 1am in the morning. Called up ARS and they came promptly in the morning. Mark and Pat were great, explained what they were going to do, estimate of cost, and were really helpful explaining what may happen next.
They quickly fixed the issue and tested to verify it was fixed, stated that there was a 7day warranty and to call back if we had any problems.
ARS was great and I would highly recommend them.

After posting my review, ARS reached out to me and promised to refund the original charges, minus the cost of the service charge of $ 95. Since they did take the time to resolve my issue, I’ve upped their rating to 3 stars.

I contacted ARS to provide an estimate /​service on clearing an outdoor sump line. I have two aspects of the review — Mark D (#200) service and ARS coordination — 5 stars for Mark D and 4 stars for ARS coordination. of this visit.
On the date of the rescheduled appointment, Mark D (#200) came to the house,
provided an estimate, and then proceeded with the work. Mark was able to pinpoint the issue. Mark is very professional and explains everything very well. Mark did an excellent job and I rate him as a 5 out of 5.
While Mark did a great job, for some reason the ARS coordination was lacking from its normally excellent performance. ARS missed the first scheduled appointment due to flooding in the metro area, so we rescheduled for another day. ARS then called to say that they could not meet the time window for the second appointment. So, we rescheduled for a third time. Had I not been an ARS customer for a few years, I would not have scheduled a third appointment. However, missing a scheduled appointment is not normal for ARS. For purposes of this rating, I give ARS coordination a 4 out of 5. Normally, it is 5 out of 5.

These guys continue to be my «go to» plumbers when something watery go awry in my historic home. They have fixed everything from leaks in the ceiling, to sump pumps to fixtures.
On this visit, Christopher was my plumber and what a great guy he was! He came a quickly realized that the hardware that I had purchased was not going to fit into the holes that already existed in my soapstone counter so he left and came back after I had that issue resolved.
He then worked, and worked and worked to get the fixtures to work in this sink (old houses have charm but require a lot of patience and «monkeying» to get things to work) Christopher stayed until he found the perfect washer to stop the faucet from leaking and was just a great guy to have in my home (wish I could say that about all repair men!)
Thanks again to ARS and Christopher, the water in my home is back under control. And I can relax knowing it was done right and for a fair price!