Walgreens

I actually think a couple of their pharmacy staff are ok but they are always out of Rx’s. I’m home waiting right now until they get my prescription from their delivery today that was due yesterday!!! If they’d call at least I could go to rite aid! Plus they make you come inside to get faster service on a Rx but why would you want sick contagious people inside! Wouldn’t the community be better served by you allowing people to stay in their cars along with their germs? Sigh. Hate this place but I have a toddler so I am a prisoner to the the drive thru and extended hours.

I understand that pharmacies can get really busy, but someone at this location needs to train their staff a bit more when it comes to finding a balance between being friendly and efficient. I was in a hurry which is not the pharmacy clerk’s fault, however that is kind of why they have a drive through, right? Well, anyway, I was waiting in the drive through for my prescription and the clerk had sent a prescription to the gentleman in the car next to me. As far as I could tell the transaction was complete, but the gentleman who had just gotten his prescription wanted to go into a discussion about his latest hernia surgery. Now again, this is not the clerk’s fault but instead of letting the gentleman know he had other customers to help the clerk let this guy go on and on about the details of his surgery. I used to work in retail so I know it can be tough to make those judgment calls, but I was sitting in my car for almost ten minutes. Then I realized if I didn’t leave I’d be late so I just drove off without my prescription. This incident could have been prevented if the clerk had suggested that if the gentleman needed to talk to the pharmacist he could come in side or call, but he let the conversation go on. In addition to making me late some of the details were TMI so I was also very grossed out. I am sure that working in a pharmacy is stressful, but things like this have happened more than once to me at this location, so I felt the need to express my woes.

The pharmacy was brutal. Filling a prescription at 12:30am.
I said «I need a prescription filled please». The old mean lady said «you mean you need to HAVE a prescription filled.»
It’s always nice to be corrected by a mean old lady working at the pharmacy drive through at 12:30 in the morning.
Just because it’s a pharmacy doesn’t mean they have to disregard customer service.
But, maybe that’s why the mean old lady has to get work somewhere in the middle of the night.
No need to be rude. I’ll go somewhere else next time.

The pharmacy here is slow and the customer service is horrendous. It often takes more than two hours to fill a prescription, and God help you if you want to try the drive through — they will specifically tell you to come back In Three hours.

Wish I could give 0 stars. They are awful. And clearly don’t care about customer service or that their arbitrary decisions impact people’s medical care.
I called with a question on my prescription once, and the pharmacy tech was super distracted. I asked if it was an imposition on her that I was calling. She literally said (and I’m not making this up) that she was «doing three things at once.» So I asked the natural follow up — Do you often multi-​task while giving out medical information to patients? No real answer of course, but it makes me afraid for how much they are paying attention when they fill prescriptions too.
Next experience — I was on vacation, and had forgotten my medication at home. No problem, there’s a Walgreens there, they filled a replacement for me. That’s what makes a national chain so convenient, right? And worth putting up with their long lines and slow service for? So now its time to refill, I call to do so, and am told they cannot refill it because my prescription has been «closed» and my doctor will need to renew it in writing as a result of my having it filled elsewhere. Huh? What’s the point of all Walgreens being one company? Why would they assume, when I very clearly told the pharmacist that I’d been on vacation, that it is ok to «close» my prescription without discussing it with me? So do to a clerical error and employees not wanting to take the responsibility to fix it, everything is delayed. Awesome.
And never again.

Terrible, terrible customer service in their pharmacy. Was just spoken to with the most condescending tone. I have an idea, instead of arguing with me about nuances with flavoring my child’s prescription, just fill it and do your job? I’m shocked at the way this woman spoke with me. Just transferred my prescription to another pharmacy and will never be taking my business here again. Absolutely unreal. If I were the Walgreens CEO, I’d be very concerned about the impact my rude employees are having on my business.

Deserves 0 stars for the drive-​thru. Buyer beware! You will wait at least 25 minutes each time you pick up a prescription. Even at 6:00 in the morning. This is based on 5 years experience! If it wasn’t such a pain, I would switch to a different pharmacy.

There wasn’t a 0 star option
My dad used to work for corporate so I have no problem saying this: how are y’all still in business? The pharmacy is awful. Literally garbage. Every time I have gone in (after getting notified my prescription is ready) they have either
a) lost it so I need a new prescription
b) have not actually filled it
c) take over 15 minutes to locate and give it to me
Also, they do not communicate with one another, do not listen to me, and have no idea what they are doing. Terrible organization. And no one is pleasant. So no I do not need you to tell me about the medication when you have already wasted almost an hour of my time but I’m glad you at least have some idea of what you give people.

I would give this store 0 stars if that were possible. The moment I walked into this store I was profiled by the cashier at the front desk and told they have a no backpack or purse policy. I’m a grown white male and my wife, carrying a purse was told she would have to leave it with them or take it outside. He looked higher than the homeless man outside. I figured I would be better off leaving it on a curb. After taking the purse back out to the car we proceeded to the pharmacy to fill a prescription. After handing them the paperwork and having the doctor call it in they informed me an hour after waiting that they could not run it through my insurance because the system was down, You would think they would have informed me that 5 minutes into waiting. I will take all of my business elsewhere from now on as this store seems to have some sort of issue with anyone ranging from white to black skin. How sad that a company would treat humans this way and call it a store policy. I have contacted the BBB and informed them of these racist practices and discrimination as well as I have contacted the city of Issaquah’s mayor and filed a complaint regarding them. I have also linked my review to Facebook and hope that everyone will take their business to a much more friendly company. Trying to get ahold of anyone other than a store manager who feels the same way about skin color is impossible as well (he informed me that everyone steals so you can’t be loose with that kind of policy) Donovan Pooran and Ray the night lead. Don’t bother calling the help line either because it resulted in no call back and even more waiting. I hope Walgreens checks Unilocal to see the truth about who they hire and what kind of company the management is portraying to the people. YOU DO NOT TREAT PEOPLE THIS WAY! After typing in Walgreens into Unilocal I have realized that every Walgreens around me has a 2 star rating.

This is for the pharmacy only, the other Walgreens employees are very friendly.
I used to come once a month for prescriptions but after my last visit, I’m never coming again. Each time I come to the Walgreens, there is always a different pharmacist and pharmacist technician. I’ve never seen the same person twice. weird.
On my last visit, I received terrible service. I went up to the counter and 30 seconds later a car had pulled up to the drive thru. The guy decided to help them first. That’s fine, he probably thought they were there first, I can wait a few minutes. Instead of helping me next, he decided to help a second car that was behind them. He said he’d be right with me but that never happened. Eventually, the pharmacist on duty came up to help me. She said it should have been first-​come, first-​serve and apologized for his service. Unfortunately, this was the last straw. The last few times have been less than stellar.
Plus, the parking lot is terrible. They need to change the one-​way entrance to allow you to exit and turn right. Good luck if you want to head back towards the highway.

Had bad experience in drive through. He always looks busy and his instructions not clear. He wants to make sure that I should not give any star in the review about Walgreen. I have never been to any other medical pharmacy in my life and that incident make sure that I have to look for alternative.

I’ve been going here for years. I’m not sure why I continue to go here. I always wait. They’re very disorganized. They’re very confused. And it seems like they’re always short staffed.

You need to try to go early morning or late at night. This place is always busy in the parking, in the pharmacy and usually the cash register people are slow. I went to buy some things and I asked the cashier for an alcohol drink. He asked for my ID, which I did not have. No problem. I can’t buy it without that. But what is interesting is that I am a middle aged woman and the cashier kept calling me ma’am. Yet, I looked too young to buy alcohol.
They need to construct another Walgreen’s the pharmacy takes for ever sometimes either in the drive thru or inside. Pharmacists are nice and patient.

Pharmacy review: I went to the urgent care down the street and left there about 6:45. They sent my Rx to Walgreens and since I knew this pharmacy always has issues with the time to fill the Rx, we went to dinner. Got to Walgreens at 8 and had to wait in line for 15 min… Okay fine, but when I finally get to the front they say they don’t have an Rx for me. I call the urgent care and they confirmed that it was sent there. So they call Walgreens and verbally fill my Rx. An hour later, I come back and they are still «working on my prescription.» Just the most recent scenario.
Other times I’ve had issues are when only certain employees know how to bill my insurance so I can’t get ny full Rx, wait times of 1hr+, estimated wait times being totally off, etc. I’ll stick with Bartells from now on — they’re local anyway.
Pro tip: If you get your Rx sent here, call and make sure they have received it. When the wait time is over, if you’re not there in person, call and make sure it’s actually done.

This place seriously saved my vacation. I can only order migraine pills 15 days at a time and needed to order some last minute before a trip. Because insurance wouldn’t allow me to order them sooner, I had to wait until the day before I left on vacation.
Of course, QFC went on indefinite back order of these meds and didn’t have any stocked in any of their other locations. After calling place after place, I finally found that they had the meds at Walgreens. And it was ²⁴⁄₇. QFC Pharmacy was closed and needed to transfer the prescription but the pharmacist was really awesome and PERSONALLY called the pharmacy the next morning right before my trip to get them in time. They really went out of their way, and I can’t thank them enough. This just might have to be my new pharmacy of choice.

I am honestly surprised by the reviews I am reading for the Issaquah Walgreens.
Perhaps it is because I am in the medical field and understand how the prescribing process works (verifying insurance, verifying Dr. Rx, not to mention illegible handwriting), but patrons need to understand that pharmacists have a lot going on when they are behind the counter. Yes, they know you are waiting, yes they understand you might be in a rush to pick up your prescription. Get a grip people…
I have encountered several different pharmacy techs and pharmacists at this location and have nothing but good things to say about them. I rarely have to wait long in the drive through or inside, but then again I have patience.
I have a feeling a few of these « Unilocalers» have no idea what it is like to multi-​task in a busy not to mention high stress level.
Hats of to you Issaquah Walgreens Pharmacy, I will not leave you!

I desperately need to find a new pharmacy.
The biggest annoyance is that you have to wait in the same line as those picking up prescriptions to just drop-​off your prescription. I’m used to there being a «Drop Off» line AND a separate «Pick-​Up Line». I went to a 12:30 Dr. apt yesterday and she sent the prescription directly to Walgreens. She also gave me a hardcopy rx for another drug. So I wait in line to pick-​up the one that was already sent and to drop off my new one. The time was 5:40pm. I was told they were «just finishing up the rx» and that the 2^nd one I dropped off would take 2.5 hrs (!!) I return 2.5 hrs later, wait in a long line again and then once again am told «they are just finishing up my rx». They def. need to hire more staff. I think I will move my prescriptions to Bartels or Rite Aid.

The shiny single star is for the pharmacy. This will be the first and the last time that I will fill a prescription here, even though it’s the most convenient one to get to.
Here is the order of questions I received:
DOB, Name, Name (again), Phone Number, DOB (again), Name (again)… (randomly hands the phone to another person without a word)… DOB, Name, Phone Number, Medication, Name (AGAIN).
Finally there was a «Okay, we’ll have that ready for you», no ETA and no asking when I needed to pick it up. She also wanted me to bring my insurance card in rather than give her the info over the phone. What? No, I don’t intend on spending 30 minutes waiting on you to check on things when I get there. I’ve already spent how much time giving you my info over and over again?

Great place to get a script filled. Especially late at night or If you travel. They have a national prescription database. I needed a refill in Hawaii, and Nashville and they were able to validate within seconds.
They’re quick too. I’ve gotten the script called in by Overlake urgent care just North across the street and it’s ready by the time I cross the parking lot. I’m informed via text message.
Overall this staff is pretty nice given the circumstances hours etc. I can say I’d be much less helpful at 3 a.m. with a few tipsy drunks wandering the aisles.

I normally avoid Walgreen’s like the plague, but I needed a 24 hour pharmacy and didn’t want to go back to the store in Kirkland that came VERY close to given my hubby the wrong medication.
They had a Pharmacist and 2 Techs working. I was told it would be a 20 minute wait on one medication. It was ready within 5 – 10 minutes and it was correct.
I was very impressed for a Walgreens for all it’s worth.