Charter Communications

They installed cable in my house. These cable guys are hard working. They climb the pole, crawled under my house, went in my attic, dealing with spiderwebs. The technician was polite and was patient with my child bothering him.

I was switching TV services for my mom. She had Verizon Fios for everything and in order to save money, I was going to order the TV service only. I called Charter because they offer the sub-​channels of the major networks. My mom didn’t need her land line anymore nor did she need internet.
I called the company and asked what kind of deal they could get my mom for TV service only. This guy, Douglas, went right into hard sell mode. He offered me the bundled package-​I told him my mother only needs the TV service. His reply? «I understand, but it would be much better for you if you bundled everything.» I told him I wasn’t going to pay for anything my mom didn’t want or need. I said I would consider the internet if we needed it to access TV services, but that’s it. His reply? «I understand, but it would save you so much money if you bought the bundle.» I asked him one more time to give me a price for the TV service. He gave me the same, pathetic, form letter response. I finally said, «I don’t think you understand, I’ll take my business elsewhere.» And I hung up.
I called Dish Network and explained my needs and they took care of me no questions asked. The agent I was dealing with sympathized with me, because some other company took advantage of his mother, so he REALLY understood. And I got locked into my fee for a whole two years.
A couple of days later, I called Charter back to let them know what happened. I had written down everything the guy said to me so I could remember. I flat out told them that I was ready to give them the business, but since their «specialist» was only concerned with selling me services I didn’t want, I finally said forget it. Of course, they apologized, but by then it was too late. When I was ready to end the call the supervisor said that she hopes I’ll give them another chance, but I truly doubt it.

Worst cable/​Internet company ever. All of their television ads are misleading and downright false. They are in no way reliable. Here I am on day two of yet another Internet outage in danger of failing my online college courses and they can’t even give me an estimate of when it will come back on. I can’t wait to move out of Charter territory.

Is there an option for ZERO stars? Honestly, charter is the absolute WORST internet provider considering they charge an absurd amount of money for extremely SLOW and crappy Internet. Even more frustrating, the Internet will like actually completely shut down every day at about this time. The only reason I have to use them is because no one else services my area. CHARTER SUCKS!!! Avoid at all costs!

There’s not enough space here to describe the full story of our two-​week nightmare attempting to get phone and Internet service from Charter for our house. Long story short, appointments were rescheduled without informing us, no one had any information why, multiple supervisors who promised to call back never did, there was no way Customer Service could even transfer me to the one supervisor who had given me his name and ID number, when we did get information it was conflicting with other information. Charter failed in every aspect of keeping us informed any aspect of our service order.
Simply the worst experience I have ever had with any company. Ever.
Full, horrendous story here:

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free, I ask many many time for sure it is free! She say yes on the phone, but after they came check, they charge me$ 60 for service, it is cheating so suck.

We recently switched from dish/​Verizon to go with a charter bundle because it’s so much cheaper (about $ 60 less per month). The internet is spotty and sometimes doesn’t connect to our phones and computers despite a strong signal from the router. Netflix always works, and let’s be honest that is most important, but sometimes needs to buffer more than normal. The tv is what I have the problem with. The guide is SO DUMB. Going from dish to this was difficult. The guide looks like it was made 30 years ago, and it’s super slow and isn’t user friendly. You cannot search for shows, you have to manually go find them by googling it’s air time and channel. If I want to skip 300 channels and type in «300», it won’t go because that exact channel doesn’t exist. The recorded programs do not organize by show, but instead are in one long list by date. If I had more money, dish would be 100% worth it.

I’ve been a so called valued customer for many years at charter. Charter is advertising free DVR, but what they’re not telling you is it’s only free to new customers. On all my TVs I have HDTV, and just last month charter finally gave me a HD TV box after all these years. I recommend that you spend your money elsewhere and drop this crap!

Customers service counter having attitude problem
I guess they know they are working for a mafia like company !

This cable company sucks big monkey balls! Get rid of that piece of shit automated system and stop asking for my damn pin number if I’m paying my bill you damn annoying assholes! I’m paying my bill not trying to make changes on my service! If there is a problem with the automated system when ppl are trying to pay their bill let us pay with a live person and don’t charge us $ 5.00 because it’s not the customers fault that piece of shit acts up. I wish there was another company that I can use in my area because I want to drop shitty cable company

Charter is the WORST internet ever!!! I can’t use the Internet or watch Netflix on my tv without it loading every 20 secs or just completely dropping outta service west covina needs to step up their internet selections besides that piece of shit charter! EFF charter big time if possible Id rate 5 stars negative stars that is!

This is a company that is run like ATT!!! Customer service by title only, no one can do anything that you call and it takes a formal complaint to get their attention.
To start off I got internet to fire att to get a little faster because i was paying for high speed and not even close to that was delivered. So i paid 39 a month for 30 and low and behold i get a message that my speed is now 60 at no additional cost. Now i have had that speed for about 6 months they said now it was a introductory offer. Now my speed is cut in half and now I am paying over 60 a month.
I call «customer service» and «technical service» and nothing happens except raising my blood pressure. They say I am now provisioned for 30 and they never offered it in the area.
If you like being pissed off? Do you like being blown off? Do you like needing to escalate an issue with an outside agency to make a company deliver what they promised. Then this company is just what you would like
If you like fast internet… good customer service… delivery of what is promised then don’t even think of dealing with these idiots.
The executive staff needs to loosen up their ties and let the blood flow to their brains!
This is how fly by night companies run. This is not the type of companies people like to stay with!

Fast internet, okay cable service, outdated guide selection and the most worst horrible service for cable installation. If you order from Charter make sure you request an actual Charter person not a third party installation person!

This service deserved zero stars but I had to mark one. I cancelled my account in the 30 day guaranty, They charged me for all the installation fees and for a service visit that they insisted I needed and never said there was a $ 45 cost for the visit. I’m only paying to keep my good credit.

Great fast internet. All you need is their internet. Literally the best internet ever had with fastest speeds. Sales people are pushy but which ones arent? customer service was whatever but does their job fine. Hopefully no price jumps

damn expensive and crappy customer service!!! hate this worst TV and internet I ever had! wish i could give zero stars!
HORRIBLE!

Have patience, since there’s only 1 customer rep for a whole line of people! Came here on a Tuesday around 12:30pm, thinking there’s probably going to be little to no line. Well what do you know-​I open the door and barely step 1 foot into the door before almost bumping into the last person in line. Ugh! I wait about 10 minutes to get to the front desk to get a new remote for my TV and then the representative tells me that I need to bring in my old remote in order to receive a new one. SO AFTER WAITING IN LINE FOR 10 MINUTES AND DRIVING ALL THE WAY DOWN HERE, YOU’RE TELLING ME TO DRIVE BACK HOME, PICK UP MY OLD REMOTE, AND DRIVE BACK IN ORDER TO GET A NEW REMOTE!!! Wish I would have known that!
Only good thing is when I came back with my old remote, they had the new remote ready for me to pick up and I didn’t have to wait in line again.

geeze, I guess I wasn’t the only one experiencing Poor Customer service from Charter!
I recently added a land line to my internet and it started effecting my internet services. Issues started arising one after another, so lets start with the guy that came over to set it up for me.
He walked in with his dirty shoes and started scoping out my place. Thats when i started to get a bit nervous being the only person in the house with just him.
He started commenting about a lot of random things in my house and just made me feel super uncomfortable. I was hoping he would get in and out of the house, but he was literally there for over 2 hrs. He said this should of been a 10 minute process but apparently people over at charter had some sort of issue and he ended up finally splitting up my land line and internet.
Regardless the process really shouldn’t have took that long — the issue obviously didn’t stop there.
The internet stopped working around the house and my phone line actually shut off a couple of times. I ended up calling them and after unplugging and than replugging everything it started to work again. Thought my problem ended there? …no!
I have to call overseas as part of my job and in the middle of 3 waying Alanta, Gerogia and China. China phone called didnt work? I ended up calling Charter again and it turned out they never gave me instruction about specifics ! (must press *250) shouldnt this instruction be given after I made my purchase???
I was finally fed up and asked to speak to a supervisor, 3 days past and no phone calls, 3 days later I am still dealing with the same issues! I finally called them again and asked about my issues and also for why a supervisor haven’t yet called me back ?! At this point they told me some cockandtooly bull that their supervisor was out of town and will be calling me back.
IT is now 4 weeks since that call and still NO supervisor phone call! I am so disappointed in their customer service I don’t even know what else to say.

I had there internet service which was pretty good. Don’t know what got into me at the time, but was feeling frustrated with cable company I was dealing with. I decided to try Charter and the first week, I could tell it was a mistake. Even the HD picture looked horrible — it was grainy, the boxes looked old and outdated.
I had a bundled package (cable, internet, phone) and one night the service cut off (no fault of mine). There was no service whatsoever. It just wasn’t good service and the bill was higher than the company I was with. There were billing issues as well and inconsistency with customer service.
I gladly restored the service with my previous company and they gave me a sweet deal for doing so.

I am a little surprised to see such poor ratings for Charter (overall rating is 1.5 star at the time of this review). I have always had decent service from Charter with my internet, land line & cable tv. Whenever I need a technician to fix a problem with any of the services I have, they always come in the time frame that is quoted to me. I usually do not have problems with my services here (although I used to when I lived in Long Beach, I would from time to time). I think prices can be a bit steep, especially after the introductory offer they may have upon signing a contract (sometimes their special prices only last 3 months or 6 months or 12 months).
When returning cable boxes and remotes to the office, the location here is found in a business plaza. There is plenty of parking. Wait time has never been long and the people behind the counter were always courteous.
Overall, Charter isn’t the best, but they are also not the worse and I’ve been a customer of Charter for a very long time now.