AirSplat

Had to pay a $ 15 restocking fee on a defective rifle…

Im very disappointed airsplat did NOT own up to the 150% price match guarantee they promote online. The items were not map or discounted so they qualified for the price match.
these are the 8 unbeatables as they advertise

Despite their ridiculous sales, their customer service is completely careless and unorganized. I have ordered from here a few times and it would take at least 1 hour to wait for your turn. You are better off spending the extra money to ship than buy directly from the walk in store.

Worst customer service ever! Can’t even get my order Sent even though it was ordered 3 weeks ago and my credit card was charged 2 days after order. Worst part about it 3 phone calls, talked to someone, messages left, 2 email sent and still no one can fix this. Thanks for ruining another kids Christmas. NEVER NEVER order from them. They are scamming everyone.

This review is for their online store. Worst customer service I have ever had. We have ordered from them 4 times and 3 times there have been problems. This last order has sent me over the edge. I ordered a Christmas present for my son weeks ago and was charged in full. I got curious why I have never received shipping notice and later found out it is because they do not have the product and do not plan on ever having it in stock again. Don’t worry though they plan on keeping my money and are telling me to just pick something else. The problem is that the item I purchased was on sale and now to get a comparable item I’m going to have to pitch in a few hundred more. I don’t think so! You screwed up, fix it. Do not order from them…

Well I called to get some help on a br47 I talked to a KC he was very helpful and guided me to what I needed for my gun took the time and went through my gun with me and gave me his thoughts and compared it to other guns I want to thank him on his excellent customer service and help thank u…

They try hard… For a small shop — they do pretty good.
The employees are all airsofters with good knowledge.
Reasonable inventory… Reasonable prices.

Here are some downsides:
1: My gun was not shooting. The employee acted like trying to help me and said it is completely broken then told me to buy a new pistol; however, after showing my gun to my friends, they fixed it in LITERALLY ONE MINUTE by adjusting the hop-​up.
2: Waiting time is unnecessarily long as the employees just chat instead of helping their customers.
3: Really bad attitude. It took me so long to convince them to help charge my battery and when I came back to get it, they tried to scam me of my battery by saying I never gave my battery to them. I had to wait out four rounds to convince them I gave my battery to them.
4: They are bloody and shameless liars. They promised on their website that it has a price match guarantee. This is what is funny. THEY WONT EVEN MATCH THEIR OWN PRICES DISPLAYED ON THEIR OWN WEBSITE! They over charged twice the amount of money they displayed on THEIR OWN WEBSITE for my battery.

We arrived 30 minutes after their posted opening times. The doors were wide open, lights were off and no one was running the desk. No one was inside. We were looking to buy an item, but no one was around to help us.
Later we were told they opened at 10, even though their website said 9. Doors wide open and contradictory hours. Very frustrating.

Very well run shop. Want sure abut it at first, couldn’t tell if few spoiled kids were in happy or if was well run store. But had s great expwreince. Went for birthday party at tac city and stoped by store. Was very kissed with friendly staff and very helpful despite our complete ignorance. There is a wait when it gets busy, but staff is friendly and hrlpful. Would come again.

I went here with a buddy who needed some last minute items for an opp we’re attending next week. The only reason we didn’t go to Evike is because we didn’t know they were closed on Sunday. The kids working here don’t know how to multi task. There was a father with his son that the one employee behind the counter was helping, while several other people stood around with no acknowledgement while someone would randomly pop out with another piece from this guys never-​ending list. Finally someone else came out and helped my buddy, I went and sat on the couch, tired of standing around for over an hour. I had considered buying a flash hider or flashlight but already decided I’d rather sit in rush hour traffic tomorrow to get those things than patronage this store. Both their «kiosk» terminals were off, making self shopping an impossibility. The gear they had out was ragged. I get you get a lot of people touching everything, but refresh your stock so you’re not left with trashed guns. It defeats the purpose if I pick up a demo that’s been beat to hell by one of the countless little kids running around in there. Doesn’t make me want to buy anything. A couple came in because I assume they just wanted to play in tac city, they weren’t ever addressed the entire time we were there. If your staff is limited, learn to multi task. You didn’t need to be buried in your computer while the guy you were helping was just shopping from his iPad. Engage your other customers. I won’t be coming back to this store.

This place has a lot to offer and I’m sure if you come here you will find what you want.
I came here to buy some Smoke Grenades. First of all they didn’t have the colors I wanted so I went with other colors which is fine.
But the service is horrible. You can tell they aren’t trained for customer service. A bunch of teenagers working part time.
I knew what I wanted so it should only take 5 min but ended up being 15 min. I waited most of the time while people were chit chatting while having me as a customer. I needed to wait until the coworkers stopped interrupting the guy who was helping me. And then he asked me if I wanted a receipt but then forgot to give it to me, because he was too busy talking to his coworkers.

Let me tell you just a little bit about my «pleasurable» experience with airsplat.
So I go in and buy a gun the g35 auto glock, I also buy an extended mag, a sweater for protection, and a bag of bb’s, all in all my purchase comes out to over 250 $ and I get the «What the luck» deal for a dollar. I get an AK47. So i was kinda happy. So after I left all in all it was good. That same day I go airsofting and am getting ready with my gun. I pull everything out and notice the slide/​spring/​loader on the ext mag is broken (it still works but I think it’s called the feeder that’s broken) so I go back to airsplat and let them know and they accused me of breaking it saying «Sometimes you can let the slide go from too far down and it will break» I literally just walked onto the airsoft grounds from buying it and it was broken. So whatever I don’t pay any mind and just use it because it still worked and I also had the stock mag. So I was playing for a while and noticed a buring on my hand while using the gun. I took off my glove and realized my hand was burnt from a malfunction in the gun throwing out way too much gas right onto my hand. (It’s literally been 10 days since that day and my hand is still marked from the burn) so I go back return the gun and clip for a full refund, and after pleading about my hand and the broken mag, they gave it to me. (I no longer wanted anything to do with that thing) I just had to wait 3 – 5 days for my card to be refunded. And if it took longer just let them know so something can be done. So 5 days pass and I decided to call and see what’s the hold up, and to my discovery I couldnt find a valid number to this place only the online store number. So that forced me to drive all the way over there to go in. So I did just that. When I arrive I speak to an associate and I let him know everything and that I haven’t received my refund. He goes on the computer and starts «troubleshooting» I guess you can say. So he ends up telling me that my refund processed 2 days ago but it was declined due to not returning the AK that I got for 1 $!!! (On the what the luck deal). Yet the associate that handled my refund said nothing about the AK and I wasn’t contacted what so ever to let me know «hey sorry man we can’t refund you yet because you have to bring the AK back», Even though they not have my phone number but they also have my email address!!! It’s kind of like they took it upon themselves to act like «I have the gun and the money so you have to so what we want to get what you want». I don’t mind returning the AK I couldnt use it indoors anyway and that’s all I play is indoors, just the fact that I got seriously burned from one of their products, one of their products was broken as soon as I bought it, I had to do multiple trips, and been days for a refund so I was without MY MONEY or their gun and that Airsplat didn’t even care to inform me about the declined refund situation. So I brought the AK back and now I have to wait another 3 – 5 days for this refund. Thanks airsplat for showing me YOUR «Outstanding» customer service.
So all in all I would literally give 0stars. I will never buy anything from this place again (not even a bag of bb’s) nor will I recommend this place to anyone.

Very bad customer service. I came in to drop off my broken gun only to find that the repairs that were made did not fix the problems on the gun. They had installed the wrong parts on my gun and when I called customer service, I got absolutely no response.

This is my first time here. My husband and his friends have been here multiple times and have told me stories of how bad this place is. I never judge a place by others words but they were spot on describing Airsplat.
1. Horrible customer service. The young man who was helping us did not make eye contact. My husband was asking questions about some of the products and the answers were along the lines of «yes.», «no.» «Uh huh.»
Employees who are «off the clock» still help and act like they don’t want to be there. If you’re not getting paid and you don’t want to work, then don’t help.
I was not allowed to try on a BDU for size. Their reasoning? «Unfortunately no because we won’t be able to resell it.» It’s clothes… how else am I supposed to know it fits if don’t try it on? I guess that’s how they get you to just buy it. I’ve heard their return process is a bit*h and I can see why. They only want your money. Not your loyalty or your continued business. Just money.
2. Horrible safety practices. THEY SHOOT INDOORS. Yes you heard me right. Dry firing while customers, players, families, you name it are within reach. One guy dry fired at the first desk by the door, full auto. And then I saw one of the employees dry fire a pistol into the doorway into their back warehouse without looking. Just shoved the pistol through those orange plastic covers and fired 6 – 7 shots to empty the gas. There may have not been anyone back there but come on really? Your «firing Range» is 5 steps in front of you…
This is THE worst retail store I have been to. And that’s considering ALL of the retail world in corporate America.
If you want professional help and REAL answers, you’re better off driving a few more miles west to evike.

This review is for the website, as I have not been to the store, but be warned: DO NOT BUY FROM AirSplat online! This company is notorious for running promotions asking customers to give it high reviews on FB and elsewhere in exchange for giveaways, free stuff, etc. They do this to hide the many BAD reviews.
I purchased an airsoft gun for my son for Christmas that showed up in a large cardboard box and packing peanuts. It was not in any kind of manufacturers box. The gun did not operate correctly, so we sent it back, along with a list of what items to exchange it for. That’s when the fun began (sarcasm).
First, we had to get an RMA number issued prior to returning, circa 1989. In today’s digital world, only the really archaic companies still issue an RMA. In and of itself, not a big deal, but in hindsight a red flag.
Next, it took weeks to hear back, then longer to get an answer from them. They sent an e-​mail saying our return was processed, so we ordered the replacement stuff… only to find out they wanted another $ 80, even though the replacement stuff was LESS than the original purchase.
Turns out AirSplat deducted over $ 100 because we didn’t return the gun in the ‘original manufacturers box’. If you recall, it didn’t come in one. They probably sent us someone else’s returned gun in the first place.
After multiple e-​mails, they are telling me there is nothing they can do. I’d call, but the hold times are absurd.
It gets better. When the replacement order showed up, the gun was the wrong one, and it was clearly USED. Had a broken orange tip and scratches… both of which they will probably try to charge me for.
I immediately e-​mailed them and they sent a shipping return label. That evening, we took the box to UPS and mailed it back. AFTER WE ALREADY mailed the gun back, they sent a second email with yet another RMA number, saying to be sure to include the RMA number on the box… that we already sent. Now we don’t know if they have the gun, can identify it, etc. etc… as we haven’t heard back (as usual).
Even if they make everything right by giving me back my $ 100 from the first bad gun and a full refund for the second obviously used one, I will never buy from a company this slow and difficult after the sale.
You can search AirSplat on YouTube and find videos dedicated to their horrible service.
I STRONGLY encourage you to read past the positive reviews. Most have been bought and paid for. Read the negative ones. You can quickly tell these are not people with an agenda, or who work for the competition, but real buyers like me warning you. AirSplat is a HORRIBLE company to buy from online.
You have been warned.
Avoid at all costs.

If I could give negative stars I would. This company doesn’t deserve even one.
After sending me the complete wrong size, the company hassled me further by demanding photos of the incorrect package as well as a copy of the invoice, despite the fact I had already referenced the number AND the reason for my return. Why would I want to EXCHANGE a product if it was right???
As it stands it’s been a week and I still don’t have a return label. Guess Goodwill is getting a new hoodie. What a joke. Avoid this place unless you want your money stolen from you.

Great prices!!! Was able to get my nephew his b-​day present and other accessories. Staff was very helpful and patient since we were undecided. Highly recommend this place.

Great store, always get what I need here~
Tac city and airsplat harmonize for a great airsoft experience.
They’re having a birthday today and I always go. It’s always fun to stop by and the store is very nice and conditioned on the inside.

Attended the grand opening of the Irwindale store. Spent 4 hours in the sun in line, bought a gun and other items. The gun broke when we tried to install the battery (on instructions provided by their tech). Have never used the gun. Tried to get a refund ($ 89) but told that there’s a 15 day refund limitation AFTER trying to call for four days and being put on hold for 15 – 20 at a time (yes, I have NOTHING better to do than to wait on hold while I’m at work). Finally, got a hold of someone who kept repeating like a mantra «15 days limit». Previously sent an email to their customer service department (10÷10÷13) and received a response on (10÷19÷13) — snail mail is faster.
It doesn’t seem that they care a whole lot about customer service. I’d stay away and stick to local vendors who may cost more but at least they may treat you better.