Excela Square At Norwin

I am greatly impressed by the both the facility and staff.
I had a mammogram at Magee in Monroeville, a UPMC facility. That impression was totally one devoid of customer service and understanding of human interaction while this interaction was completely in touch with humans. I was greeted warmly by the front info desk staff that directed me to the mammogram area desk. They then greeted me just as warmly then led me down the hall conversing with me and asking if I’d ever been here. The waiting room I was led to??? A private room with my own sofa and flat screen TV with controls to adjust however I liked plus an area to change into not just any robe but a pretty one soft as can be fuzzy terrycloth and my own private locker. The room was not a sterile white one but with a soft color palette.
I’m saying all this because it was so opposite my previous Magee experience (see my review) and was so caring for such a nervous experience for this, my re-​do diagnostic mammogram.
In this same room a technician took all my info and entered it into the computer. I waited on my room with the door shut, having privacy until she came for me for the mammogram across the hall. The experience was one of her talking to me in general, being personable all the while.
Technically, I learned this was a 3D mammagram, while the Magee location mammogram performed was not. I waited again in my private waiting room for the radiologist to read and interpret the tesults. My same technician, Michelle, came to tell me the results. All is good.
My entire experience here was one of excellent care. I didn’t feel rushed and I didn’t feel like a number. I felt I mattered as a patient and a human.