The Airport Valet

This is a horrible company. They told me I would only be charged for 2 days and I looked at my bank statement and they charged me for 3 days. I gave them exact flight times and return times and the person that made my reservation lied and said I would only be charged for 2 days and I wouldn’t be charged for a 3^rd day. I called and spoke with a so called manager named «Jane» she should not be a manager she was rude and not helpful at all. I’m not sure if its her hourly salary that has her attitude this way. I am a consumer and when you are running a business you should inform your customers when they will be charge. Horrible company and I will never use them again. Do not use this company they bill you without you knowing and then say its an estimate when you call and question them about it. Jane claims she was speaking with the Owner «John» in the background. I guess the owner hangs out in the office while his rude manage takes calls from customers. **** BEWARE****

This is a great service. Simple to use and takes the stress out of traveling. From meeting you on time to helping you load/​unload your vehicle they are the best valet service period. I would not hesitate using them again and highly recommend them to anyone.

This is a service I can’t live without! It has simplified everything about traveling in and out of DFW for me. I use The Airport Valet every time I go absolutely anywhere. From the sheer convenience of being able to just drive up to the entrance and getting out of the car, to knowing that when I come back, no matter what terminal my flight is diverted to, my vehicle will be there waiting for me, with a punctual and courteous person waiting to greet me– it is well worth the minimal additional cost per day above just parking at the terminal.
The amount of travel stress The Airport Valet spares me in looking for a place to park in time to catch my flight, or in eliminating the necessity of lugging my bags onto a tram to another terminal or through a multi-​level garage in the dark in search of my car upon my return is just not quantifiable. I use this service several times a year and have never had a single bad experience, complaint, or encountered anyone either in person or on the phone who was anything less than 100% professional. Highly recommend.

I have used «The Airport Valet» (the guys in yellow) for 5+ years. I prefer their service because they meet me at the luggage carousel and assist with my luggage where the other companies make you go search for your valet. They also do oil changes and other services and park my car inside (not outside uncovered like the other guys). I think they are the best.

Had expensive property stolen from Vehicle. Tried following up with dodgy management, no returned calls. Was finally told they would not do anything about it. Great concept, very poor execution. Avoid because they are not trustworthy.

I have used this service for over 5 years now. I fly out of DFW more than 20 times a year. Every one of those trips, even same day turnarounds, are with The Airport Valet. I have had ZERO issues with them.
I am a purchasing professional and do my best to keep from paying any more than I have to. When you look at the total amount charged by The Airport Valet vs. their competition — there isn’t a better value. Especially when you consider their rewards program. I cash in my points every time I take a vacation and rarely have to pay for the service — a savings of another 10%!
Lastly — you cannot put a value on time. Over the last 5 years, I haven’t personally taken my vehicle for an oil change, car wash, or state inspection. They take care of those items for me while I travel and at very reasonable prices, especially when you consider you now don’t have to spend half a Saturday away from your family and free time taking care of those items. Additionally, I rarely have to get to the airport more than 1 hour before my flight. Add that to getting right n my vehicle when I land — gives me more time with my family.
These guys are world class! thank you Airport Valet!!!

I came to this site to write a favorable review of The Airport Valet. I decided to read the previous reviews, as I was surprised to see a low rating.
After reading other reviews and the subsequent comments by management, I am even more impressed with this company.
I have experienced nothing but professionalism from this company and its management staff. And yes, I have had to call because of a minor complaint.
DFW Airport is undergoing quite a bit of construction. When arriving at terminal E, due to construction, I was told to meet my valet at gate 16 instead of gate 30 where my flight was to originate. When I arrived, my valet was nowhere in sight. I immediately contacted the company and they stayed on the phone with me while my valet literally ran to meet me. Turned out he was new and had inadvertently gone to gate 30. I was quickly processed and on my way! The delay cost me less than five minutes and the company handled the error expertly.
I have used The Airport Valet on numerous subsequent occasions. All to my absolute satisfaction. I especially appreciate all of the little extras… my car securely parked off site in a secured warehouse and not just under a canopy, car washes and detailing services, and even the opportunity to purchase cookies or flowers for a significant other during Valentine’s week!
Best of all, a cold bottle of water waiting for me in my car. Thanks for the extra mile!
Management, if you’re reading this, keep offering cookies and flowers and other such extras. The personal touch is much appreciated!

The Airport Valet rocks! We have used them several times and won’t use anyone else. The are prompt and friendly. Try the car detail wash and you will return to a new car!

I had a terrible experience with this valet company, though I was excited about the prospect of it. I travel overseas quite a bit and was looking for better ways to take care of my car during my travels. Sadly, this will not be it. As a VP of communications for a bank, customer service is key to me. Not only was I charged over the amount i was quoted, I had to call four times over ten days to have the manager, Jane, call me back. Just as another user said here, she was very rude, raised her voice and didn’t listen to much I had to say. I told her it wasn’t about the $ 20 charge over what I was quoted but the inevitable lack of communication and service. she just kept repeating over an over that she couldn’t credit any more because «i had gotten a very good deal by getting one day free» to try the service. I kept telling her I was very frustrated and she was not listening to the actual complaint. When I told her I had had to call four times to get a return call she just talked louder. Not worth any further arguments, however, when I did tell her I was not likely to every use or recommend them again, she just said «Ok.» This is terrible customer service. Would never use again.

I was extremely satisified with the service that I received. I was suppose to meet the valet at 6:30 pm, but arrived around 6 pm. I called and they had someone there in about 15 minutes. Once the gentleman was there it was a no hassle deal, he even helped us unload our luggage. When we arrived back at the airport, the lady returning the vehicle was already outside the terminal exit with my name showing me where to go. I thought the service was great. There were no extra charges, actually it was about $ 5 less than I was quoted. They were easy to find and I would definitely use them again.

Incredibly poor customer service — period. Not where they said they would be, then spoke to customer «service» lady who raised her voice with me, then spoke with President of company, who was apologetic but a bit insincere, as I told him I would not do business with them any longer, and he didn’t have much to say. I hope business is real good, because they are not only game in town. Highly recommend using one of the other 2 services. I’ve been told Freedom Park (one of the other 2 services) is the best, and after waiting 30 minutes and having the follow up experience, I will personally use them next.