Roto-Rooter Service & Plumbing

Talk about thieves.
Do not, and I repeat, DO NOT use this company. I called due to a dish disposal that is not working. Their technician came out and quoted the job which totaled $ 480.00. I asked what made up labor and what made up parts. He rudely reluctantly told me that the parts were $ 180.00 which means that the labor was a total of $ 300.00. When I asked the technician what else made up the price he said, «nothing else, the part is $ 180» (note the quotes)… I then stated so the difference of $ 300.00 is labor and his response, verbatim was «if you want to look at it that way».
$ 300.00 for a job that took him a total of hours.
This is not a comment on their customer service, the technician was a tad sharp at the lip but his manager was tolerable and gave me a $ 30 discount based on a coupon on their website bringing the total to $ 450.00.
With it all said and done, I will NOT be utilizing their services again.

Set up a service appointment on-​line Sunday night to fix a clogged/​slow drain in the kitchen sink. Got a call from the service department in a matter of minutes to confirm the appt. Dennis arrive a little early (but that worked great). Dennis was very friendly, professional and polite. He identified the issue, told us what he was going to do and when the original plan changed, he immediately informed us of the new plan. Dennis took the necessary steps to keep the area as clean as possible and cleaned up when he was done. Very pleased with the overall service.

Their customer service group and offered us a 20% credit.