Palm Beach Tan

In town for a wedding, needed a quick touch up on our spray tans.
The salon was so accommodating, and the people were fantastic. Donnie was amazing and even pointed us in the right direction for some entertainment and yummy eats. Look out Dallas n’ Austin!

This place has horrible customer service and their manager is probably the worst I’ve seen in a long time. They ripped me off a few months ago when I had asked to unfreeze my account and they didn’t which was not my fault and so they charged me full price for my tans which is the cost of my membership for the entire month. When they finally unfroze my account I still had to pay and I asked them to correct my account since I had been double charged and the manager said she couldn’t. Lol I used to work at PBT and I know for a fact she could do something. Then when she said she would call her supervisor and call me back, that never happened. So finally I asked for the number of her supervisor and I called myself and left messages — never heard back. Go figure. WORST customer service. If a company makes a mistake, they should definitely do what it takes to correct it. If they were a little nicer to me about it and somewhat understanding to the situation I may not have felt the need to write his review but I am big on customer service and this stood out to me. Most of the girls are fairly nice but the manager should be a leader and she was by far the worst & totally gave me attitude when I was trying to explain my issue. I was pissed. She was so rude. Tempted to change salons but I’ve been here forever. It just makes me very disappointed. Pay attention when they charge you and make sure you’re not overpaying. Some of the new girls there aren’t properly trained and make mistakes. Guess it’s the customers fault. Shmeh.
I emailed Penelope from the reply and have yet to hear from anyone…

The young lady at the front was extremely helpful with helping me choose the right package for me. She explained the differences in all of them, some of the benefits of becoming a member and helped with choosing the right tanning lotion as well. The location itself is very clean and everyone seems to be friendly and helpful. I’m so happy with choosing this location

I love this tanning salon. The staff is very friendly and always makes sure I’m up to date on my knowledge in tanning products. I also love their bronzing beds it never disappoints and helps me achieve the color I want along with their spectacular lotions.

This place is a joke! I bought a membership because they was the closest tan facility by me. I have had issues since day one. Unfriendly staff, dirty beds, and a pure intention to sell sell sell and not hold up to their end of the bargain. I have upgraded twice to higher level beds for a month, BIG MISTAKE. They only have 2 of each bed in the higher levels and they are always «taken» so essentially you are charged 20 $ more a month to still use the same lower crappy beds you was using before. This place has a «sell more» attitude and CANNOT hold up to their end of the bargain.

My husband got suckered into upgrading for a month … Well every time he goes the wait is horrendous, we’ve left three times this month without him being able to use the upgrade he paid for,. They are overselling the beds like crazy.
We want either partial refund or some other compensation because this is beyond crazy

Great place to get a quick spray tan or lay in a bed and work on a nice tan. They are always friendly, some of the employees can be a little pushy on products, but great place!

No idea why this place has bad reviews! I have had great experiences every time I have gone. In fact I think this location and staff is much better then other locations.
They are one of two locations that has my favorite bed ever, the Sun Angel. It literally assesses your skin and the bed gives you a custom tan. 10 minutes of base tan and 10 minutes of golden tan.
I have interacted with several of the staff and they are all super sweet. One time I forgot my lotion and rather then making me buy a sample they let me use a tester bottle. I really appreciate that and never had another location offer that.
Last time I went in I tanned and then spray tanned. They were out of my spray tan color so they mixed me one up with different «extras» and didn’t charge me for it.
This location is always clean and there is plenty of places to sit if you need to wait for a bed.

I signed up for a specific package (the one that costed the least) at 15 dollars a month, because I don’t tan all that much, and anything else would be a waste. I should have saved the paperwork I signed up with, (so dumb
of me) because I notice my credit card being charged for 15 as agreed upon the first month and then 30.00 the following month. So, I go in and ask why I am being charged 30.00 instead of the 15 per month like I signed up for. The girl just looked at me as if I were just some crazy bitch and said (with attitude) «No, you signed up for the «so and so» 30 something dollar per month package. I said «No I didn’t, but I don’t have time to argue with you, please cancel my account effectively immediately because, I won’t be coming back.» Fine good done.
So it’s June now, and I am being charged approximately $ 9.00 on my debt card by Palm Beach for who knows what! The girls who work there are extremely incompetent. Besides that, half the beds don’t work properly, and you can see detritus under the plastic where the bulbs are. Like hairs and nail clippings. Disgusting. You’ll have to wait in line to use the beds and I’m not confident that they really even sanitize them.
I’m going to get at least my $ 9.00 back, or I am going tear Palm Beach corporate a new one. But these scammers should give me all money back for the bull shit I’ve put up with!

Really wish I would have read the reviews on here before going to this place. I moved to the area and this is the closest tanning salon to me. I signed up for the membership but will be cancelling it by the end of the month, just trying to get my moneys worth.
Every time I go in there (which is usually at night) I’m never greeted by anyone and they glare at me like I’m bothering them? Ever since I told this girl I didn’t need a lotion she gives me attitude every time I’m in there.
She also likes to argue with me on what time I want to tan for. She says 20 min, I say 10, she says 15. Why is she trying to make me tan for longer than I want? I’m very fair and like to take it easy but she will not stop. Is she really that poorly trained that she doesn’t know how to recommend how long a person should tan? I hope she doesn’t tell someone with skin like mine who doesn’t know anything to tan longer than they should. Just unbelievable that she keeps doing this.
The beds are clean but the service is terrible. Save yourself the time and money and find somewhere more pleasant with people that actually want to help you.

Unsure why this location has bad reviews, I’ve been to this one for about 2 years. Staff is great super friendly girls and everything is always really clean… I can’t say I’ve had a bad experience.

This is the. WRONG tanning company. The one I went to that did this was planet tan in irving. Augh… but arent they owned by the same person?!

I had been a customer of Palm Beach for years. I went back in to turn my membership on. McKay said I owed them for 3 months of tanning even though I didn’t use their beds once in the three months. I said I would not pay the $ 130 fee to start up my account since I never tanned in those 3 months. I wanted to sign up for a higher end package and was buy lotion but I was treated horribly. McKay was very rude and obviously could care less about customer service. I left angry but had no intention of posting a review.
We then drove to Plant Tan down the street. When I got there I saw a sticky note with my name on it. McKay had called this location telling them to not sign me up. I’ve never felt so disrespected by any business before. I will not only never return to Palm Beach Tan but I am reporting it to the better business bureau. Scam artist and horrible customer service, I can’t believe Palm Beach would have someone like McKay employed. Palm Beach Tan you should be embarrassed. Planet Tan (the same company) had no issue with signing me up and was shocked on how McKay handled things. They obviously understand how to run a business and make money.

Great staff on my first impression. Helpful, personable, and gave us a tour. I’m pleased to say I switched over to this business. They are professional

Horrible service, super slow and expensive. They will put their friends in front of you if you’re unlucky enough to come in whole you’re waiting. Employees are more concerned about their commission than their existing clients. it’s a shame so close to my house!

Hey Penelope stop saying you care about customer feedback. You do not. You reached out to me after a less than professional experience and said you would make it right. Words mean nothing. Actions do. Clearly you are nothing more than smoke and mirrors.

Very pushy sales girls and very annoying. It’s too bad it’s close to my house but I’d irather drive farther just so I don’t have to deal with their pushy sales tactics.

Great service and knowledgeable staff. Very helpful for a first time customer. It’s a tanning salon, not a five star hotel.

By all means go to the Planet Tan on Beltline @ Marsh before this one!!! The people that work at this location are snooty and aloof (excuse me = I’m PAYING YOUR SALARY WITH MY MEMBERSHIP SO BE NICE!). Ugh! Hate that! Also, too much pressure to sell you products (my lotion was NEW so didn’t need it so no need to be pushy about it). And to top it all off… went to the same type bed for the same time (as the other location) and got no color from the bed (got plenty with it at the other location). Do not waste your time going to this one! It’s a real shame since I live in Irving but it’s worth the little drive to be treated nicely by friendly employees that are helpful instead of pushy and rude. Maybe they should spend less time talking with eachother and go change the bulbs in their beds I’m thinking.

I found this place on my GPS and called to see if they were open. The guy on the phone laughed at the question. ‘Ya. We’re open till 11.’ he said mockingly. I said thanks and heard him whisper ‘are you serious?’ in an annoyed tone as he hung up. I went back to my GPS and picked another place, no thanks.