Monarch Dental

$ 3k-​$ 4k estimate after a scheduled cleaning (which they didn’t have time to do?!) for myself and for my husband. After second opinion at a different company all together – we both needed a cleaning and my husband had one old filling replaced. (It came to $ 75!)
They will cheat you, run your credit, fast talk and ruin your teeth. Stay away.

This is what I get for not reading the reviews before going to this office. My red flag should have been when they told me they may not be able to do the routine cleaning the same day because they needed to do xrays first. After the xrays they come up with this long treatment plan that consisted of a deep cleaning which costs about $ 500 out of pocket WITH the insurance.
When I told them I just wanted the routine cleaning for now because I couldn’t afford the deep cleaning, I was told it would be «unethical» for the dentist to do a routine cleaning when she had already diagnosed the treatment plan. You would think I hadn’t brushed my teeth in a year and all but two of them were ready to fall out… they try to scare you into getting the «treatment plan».
This just shows how money hungry they are. They don’t want to give you just a routine cleaning because it’s not enough money and with insurance you won’t have to pay anything out of pocket. STAY AWAY from here, you will walk out with a treatment plan of lots of extra services that go beyond what your insurance will pay for.
Whatever you do, DO NOT sign the treatment plan because it’s simply a list of services that they recommend. Get a second opinion on anything that requires a large out of pocket amount because chances are they are just trying to make extra money off of you.
Check with your insurance to make sure they haven’t billed you for the treatment plan. I’m done with Monarch.

AVOID! AVOID! AVOID! If I could give zeros stars I would! I chose Monarch because they took my dental insurance and it was right around the corner from my apartment. I had a tooth that had a tiny chipped and my original dentist was out on vacation for a month. Monarch insisted I needed a root canal! (I was only 23!) Instead of getting second opinion I took their advice and got it done. The entire process took over 6 months and now 5 years later I have had to get it re-​done because Monarch didn’t do it right! My current dentist looked at my mouth and could tell it was Monarch without me telling her my history! Monarch is notorious for doing unnecessary and expensive work! I had to fight insurance to get it redone correctly. Thankfully I have a wonderful /​HONEST dentist now. STAY AWAY from Monarch!

Zero stars is the real rating I want to give this terrible place. I came for a cleaning because my normal dentist didn’t have any free appointments and this was semi close to my work. I left without even getting a cleaning because for some reason they needed to do an X-​ray to do my cleaning correctly which should’ve been my first red flag but after being assured it wouldn’t take more than an hour for me to leave I reluctantly obliged.
Well after the X-​rays the dentist and hygienist examined them and told me I had one cavity and if I wanted they could do it today. Well great but when asked about m cleaning again they said the hygienist didn’t have time for me today because that’s not what my appointment was for. To say the least, I was outraged! They made me go through everything only to go against everything. I gave them an ear full and they said the hygienist could get to me in 20 minutes which I obviously rejected. Only trying to satisfy a customer when they are angry is not the way to do business.
Never again will I visit this or any location. My first time and I knew I should’ve followed instinct to avoid this place. Do not come here.

My son had wisdom teeth pulled last year. After the insurance paid up there was a bill of $ 500. I called the number on the bill planning to pay it in full and they asked me for the location of the office he goes to. I gave it to them and they forwarded me to someone in bililng. That person asked for the account number which I read to her from the bill. She said, «That number is too long. You’re going to have to give me the correct number.» I read it to her again. This went on and on. She said she could not help me if I couldn’t give her the right number. AGH! I WAS READING OFF OF THE BILL!
Finally I asked her to transfer me to the office itself. She couldn’t find the office even though I read her the address FROM THE BILL!!!
I was not able to PAY THEM MONEY! I don’t know how they stay in business unless they live off of the insurance. I’m sure people go into default on their bills because they can’t figure out how to pay them. Maybe they invest in some bill collection agency and get money from both ends.
It’s just crazy that a business in this day and age is not set up to easily accept payments.

Horribe dental office, crown came off twice in less than a year. Finally after visiting another dentist who came to the conclusion that Monarch left too many spaces in the tooth. They charged me almost 1000 $, now I have to pay more $$$ to get it done CORRECTLY. BEWARE, BEWARE, BEWARE! And the only reason they got 1 star is because I had too.

Stay away from this place!!! Total waste of time and money!!! Seriously! I should have looked up reviews on Unilocal or google before making an appointment with Monarch Dental. Our appointment was at 4 pm, but despite the office being practically empty, they didn’t get us situated to see the dentist until 4:45 pm. Ridiculous! I had scheduled a cleaning and extraction for my 7 year old daughter, but by the time the dentist saw us, he said he only has enough time to literally «look» at her teeth and that’s it! No cleaning and no extraction because they closed their office RIGHT at 5 pm. Horrible experience! Stay away if you don’t want to be ripped off.

Went in less than a year ago with pain in my back molars. I went in and the facility was bland but the receptionist was pleasant. I went back and after X-​rays I met Dr. Hsu; she seemed very young, honestly thought she just graduated high-school…maybe. She was nice and seemed knowledgeable enough; after-​all, age shouldn’t be an indicator of ability, and thus went forward with her recommendation and scheduled a week later my procedure to get fillings… only fillings. I’ve had issues with going to doctors and being assured that the up front fees i’d pay would cover what insurance wouldn’t, and that was also the case with Monarch. Five fillings, and a numbing agent for my out of pocket was around $ 500.00, and I was assured I would not have to pay anything extra, and if it came up where insurance wouldn’t cover it all I was told I would still be taken care of and not to worry of additional costs. First off, when I was getting the shots in my mouth for numbing after the 5^th one I literally felt like I could barely breath, my heart started racing and I started to feel light-​headed-​I closed my eyes to relax and she did ask if I was okay, but I don’t think that was supposed to happen in the first place. Second, while she was giving me fillings on one particular side there was a constant pain even with the lidocaine. I told her it still hurt and she just gave me a couple of more shots. The reason why this is such a big problem for me is because today I can’t chew on that side of my mouth nor can I drink or eat cold substances due to the pain. Last thing, turns out there is actually an additional $ 347.00 cost that i’m «required to pay because my insurance didn’t cover the procedures». Apparently, resin or white fillings are not covered only amalgam/​silver ones are, and according to the manager at that Monarch no one really does silver fillings anymore and she didn’t know why my insurance (Humana PPO) wouldn’t cover it. I mean, it’s not like they had my information from the very beginning that told them what my insurance would and wouldn’t cover or anything, oh wait they did.
My regret at the time is that I was not aware of Unilocal or any other type of reviewing service before my incident. I greatly appreciate the reviews written on here, and the fact that I am retroactively writing reviews of some of the horrible services i’ve received a year or so ago is a testament to the fact that going to this place is still a burden on me in more ways than one. If you’re thinking about going here you’ll save a lot more than just money, and time, but you’ll also more than likely save yourself physical and emotional pain.

Monarch dental, how I hate thee. Let me count the ways.
1) the geniuses at the front desk set me up with a jr dentist who was not recognized by my insurance. Because of this little oversight the insurance did not pay for anything.
2) Since I didn’t have any cavities or other dental problems, Jr dentist decided to replace 2 perfectly good fillings w/​super expensive on-​lays. This left me with the balance of $ 1500.
3) The pattern of excess carries over to the hygiene department who diagnoses EVERYONE with gum disease.
There are plenty other options in the area, I’d recommend a back alley dentist in Tijuana before Monarch dental.

As they say… «If I could only give negative stars».
I changed my insurance plan, and unbeknownst to me, Monarch was my only option.
I go to the dentist every six months. I get a check up, a cleaning, free toothbrushes and floss and walk out happy with pearly teeth.
Monarch gave me a whole nother experience.
1. New girl did not know how to work the x-​ray machine
2. According to some random lady (not really sure what her role is — other than to scare people), I have been suckin on Jolly Ranchers and smokin meth for six straight months.
3. The actual dentist (Dr Hong) had very little to say, he just mumbled a little and walked out.
4. The «Treatment Plan» is presented at over $ 700 including $ 100 monthly charges for additional treatments… of course this is all out of pocket.
I laughed hysterically, snatched the «plan» and left.
I had my 2^nd opinion appointment today… and guess what happened — I got a check up, a cleaning, free toothbrushes and floss and walked out happy with pearly white teeth. No cavities… no «Treatments» needed.
So, to be clear, the next check up due — I’d rather chew on a wooden stick (or just pay full price) to clean my teeth, than go through the Monarch Scam again.

This review was raised after I posted a review about my experience with the same company in California.
However, my ortho treatment started with Monarch Dental in Irving, TX, it continued with Monarch Dental in Grapevine, TX, and I recently gave Monarch Dental in California a chance but they just totally ruined it!
As Monarch Dental team in Irving, Grapevine is the same, the review applies for both locations (Dr. Hashems team and for all locations where this team operates).
I had my treatment with them for 3 years. Previously, I started/​had my treatment (for 2 years) in another country, but due to our moving, I had to continue in Texas, USA.
At the beginning, this treatment was supposed to last 2 years, but it seems this time was not enough. After 2.5 years, however, they took off my upper teeth braces. After that moment, the bottom teeth never moved to the right position, the worst thing is that they actually now look really disordered.
Now, when I moved to California and had to search for another ortho here (that is another bad story), all the doctors told me that I will need 12 to 18 months treatment and there is no way I can fix my bottom teeth without having braces on my top teeth (logically). Not only my bottom teeth need treatment, but also my top teeth! Now, I have to spend a lot of money, as my insurance will not cover anything of this. Monarch Dental took all the money that I am allowed for ortho, and did not do their job. at all.
I am really frustrated, and if I have the chance, I will always tell how bad my experience with this company was!
Not to say, that they do not have a working customer service, as I have left several complains about my case and no one paid any attention.
Should I wait more for this customer service to send me an answer? :-)
I am never, ever going back to this place.