Massage Envy

I went in today & the front desk staff was soooo nice & courteous. I had my deep tissue massage w/​Jessie & he was awesome. I’m very picky about my massages & was super impressed with his technique. If you like deep tissue go to him!
Only thing I negative is the parking. I went on Friday at noon. Big mistake! It took me 15 min to find s spot & I missed some of my massage.

I have had several massages and katie Nguyen is the best therapist I have ever had. I always leave feeling very relaxed. I highly recommend her if you have never had a massage. She specializes in many styles of massage.

Pretty good and fair price. Therapist’s was a little cold but she is so nice. She has good skills.

I had Kim! She’s absolutely amazing! I had an amazing massage, the staff was friendly and prompt to sign me in upon arrival! I liked the way they paid attention to detail! My back was killing me! And Kim’s magical hands brought me back to life! I was so satisfied I got a membership! Obviously, you don’t have to, but I do plan on using it! All in all two thumbs up!

My only complaint, which is semi my fault because I knew about it going in, but they try and sale you a membership as you’re checking out from your awesome massage!
Other than that. I’ve always had a positive experience. Much needed massage. Great therapist. Clean environment. Warm beds. Professional staff! Jessie and Leslie are amazing!

Horrible service! The front desk lady, Carla, was very rude. The front desk staff were chitchatting and I was waiting for 15 minutes and no one bothered to tell the masseuse I was already there. I decided to just re-​schedule and they charged me for an hour massage which I did not get! I talked to the manager, Darla, and same thing, very rude. Kim, the masseuse, also gave me an attitude! They need to have training on customer service. I’m definitely NOT coming back! Zero stars for them!

Highly recommend Jennifer! She’s amazing! Just the right pressure and I feel unbelievably relaxed after. You won’t be disappointed!

So good you might fall asleep like I have! Marcy is fantastic, gets all those stress knots out of my neck and back and back to feeling like new!

I was skeptical coming to massage envy because I’ve had so many great massages that were wayyy more expensive and not part of a chain. I was impressed by the ambiance at this location. The only problem that I had was that the person giving my massage didn’t give much pressure, even though I had asked for it. It felt as if I was only getting oil rubbed on my back, rather than getting massaged and when she got to my feet it felt like more of a tickle than a massage. She was very nice and offered me water afterward. I just wish it was a bit better. I will try this place again before I decide not to come back. My mom had a massage at the same place with me and said it was incredible! Maybe next time I should ask for a male.

My husband got me a massage here as a gift. I have never been to Massage Envy before, but I have had many massages at other spas.
Front Desk Personel: Horrible. This blond girl behind the counter, «huffed» at me when I came in. She was playing on her phone, looked up and audibly sighed when she saw me, she continued to be curt and made me feel as though my presence there was bothering her.
Atmosphere: It was clean and quiet inside. The rooms are a bit bare looking, but the furniture is comfortable and the dim lighting is peaceful.
Massage: I had Angie, this is where is place shines. She was fantastic! One of the best masseuses I have ever had. She balanced the discomfort of removing knots perfectly with relieving massage. She intuitively knew how much pressure to use.
Post Massage: Since this is a chain, there is a very business like feel that you do not get at other spas. They try to sell you the membership on your way out, which was mildly annoying to deal with while I was feeling so relaxed.
Bottom Line: Loved the massage, did not care for anything else.

I have been a member of massage envy for a long time and I don’t think I have ever seen such poor customer service. My sister and I scheduled deep tissue massages during our family gathering to help with stress. My massage was good and I had a therapist that was able to dig in and help, but my sister got a light rub you while you sleep type therapist despite specifically asking for deep tissue. She ended up leaving her massage because it was not doing anything she needed. She paid and then had to sit and just waited for me. When I spoke to the manager, he was not very apologetic, said there must have been a scheduling issue, and told us that she could pay for another non member rate massage the next day. They should have offered to make this right by giving her some money back or offering to give her a free massage with a deep tissue person since that was not even close to what we went into the spa and scheduled the day before. So while my massage was good, it was ruined by my sister having the complete opposite experience.

I am very ‘Envious’ of Massage Envy’s members, to be catered in the releasing of stress and pain by the magic touch of their masseurs! My gosh — that back rub was amazing!
This time last year, I received a birthday gift card from an awesome and dear friend, who I think is the spitting sexual image of Pam Grier. Being stressed out since then with work and life, I waited a whole year to use this card just to loosen up for my upcoming birthday. It was worth it and to be honest, I have neither time nor the funds to enjoy it all the time and I can see why they call themselves Massage Envy.
I do recommend setting up an appointment and they are courteous in reminding you the day before. Be warned though, they do ask for your credit card information as I believe it to be a gratuity fee if you fail to show or cancel less than three hours prior to the appointment.
The Las Colinas location, I will admit is hidden. I went around the parking lot a few times before finding it nestled in the shadows left of the Staples Co. The staff greeted me kindly and the atmosphere was calm and ‘zen’-tastic. They did play instrumental New Age music throughout my time there, which made the experience comfortable. I did notice they were on top of keeping me re-​hydrated with complimentary bottled water even after my session.
With the forms I had to fill out, I requested a deep tissue experience but was quickly informed that such an experience for a first timer may cause pain and soreness. So I went with the zen-​flow and opened up to their suggestions. After being led into a small room, it was lightly dimmed and decorated with medical massage posters. The massage table itself was pretty cool but ironically electronically heated!
My masseuse, Ms. Katie Nguyen is a kind and soft spoken professional who made me feel quite comfortable. She gave me my options to be lightly clothed or in the nude for my experience and did not make feel embarrassed or nervous about my weight. I did feel nervous in requesting what I wanted since she looked like the type of having a ‘light and soft touch’, wondering if I had to request her to go harder and deeper, which would only make the experience of peace and quiet less enjoyable.
But boy was I wrong! She is strong!
I didn’t have to worry about requesting anything, except for one spot throughout the one hour duration. She worked through everything in my back and did many stops in order to rub out the knots and kinks of years and years of work and stress. I felt I was going to fall asleep or drool, it was excellent!
In the end, she did recommend another visit due to the many layers of toxins building up and the numerous knots left over. But sadly — that will have to wait when the money gets better in my life.
After getting dressed, I was happy to find discreet gratuity envelopes, which I was happy and appreciative to give. I only hope my luck in life changes for a better job, because I would love to come back to this place with an official membership and under the amazing care of Ms. Katie Nguyen.
Thank you so much!

Been to quite a few Massage Envy’s across the country and although they’re all about the same there’s one factor that makes a significant difference, the masseuse. Having come off a long cross country flight followed by an early morning 18 holes I was looking forward to the massage and Mia was no disappointment. I would recommend her for anyone in need of a deep massage.
Staff: I was a little concerned how long it would take to check-​in as I was with a couple friends who’ve never been to a massage. However, the staff was polite and organized limiting the time at the counter and getting everyone into the relaxing waiting room within a few minutes.
Property: Plenty of parking space and well located. Inside the massage rooms are good sized compared to some I’ve been at in large cities so you don’t have the cramped feel.
Overall: I’m a fan of the W. John Carpenter Fwy Massage Envy, 4 Stars.

I give 2 stars because I am (and have been for a year and a half) a member and I really really enjoy my membership with the company. Other than that, this location is pretty dreadful in my book. Granted, I only visited twice and have gotten one massage here…
I moved 6 months ago to a city about 40 minutes away from my previous location, so I thought I’d just transfer here since it’s so close to my new home. I first visited before I moved to scope it out… when I asked the front desk girl to show me around, she looked at me like I was crazy and basically just told me to look down the hallway. She didn’t take me into any rooms or the waiting area. But I asked her to, she did, and I decided it looked fine. I then booked an appointment.
When I came in for that appointment, I was not immediately greeted. Instead, I just heard someone, in what I assume to be the management office, loudly complaining about a previous guest. I eventually was greeted, but they never showed me to the waiting area (which I love at my other location), so I sat next to the front door on an uncomfortable chair.
I got called into my massage, the therapist asked me what I wanted, etc.etc. The massage was probably the worst professional massage I’ve ever had… it felt like a «back rub» not a massage. My therapist smelt like she was either on medicine or hungover. She did not ask me if I wanted the table warmer on (I did want it on!). It’s sad, but I was looking forward to the end of the session =/​
That was enough for me… I now drive 3 towns over once a month to my previous location where everything is great. It’s worth it.

The atmosphere was really nice. However, the masseuse would not shut up. It was obivous I was not interested in anything she had to say. She just went on and on and on. I will not return.

Still in love with this place… never lets me down. I have tried a handful of therapists here and they are all fantastic. My favorite Everett moved so I had to find a new guy. Preference for me are the male therapists as some of the women can be chatty. I’ve gotta be honest… I did not come here to talk! Anyway Kevin rocks and he gets booked up fairly quickly so call about a week in advance. He is very thorough and I’ve fallen asleep many times! Gets the job done.

I’ve been with massage envy for about 6 months now. I’ve only had 3 sessions with in that time. My first experience was good, so I decided to sign up.
For my second session (it was a few months since my first), since I rolled the dice the first time I thought it would be fine for a 2hr session the second time with whoever was available. Not so much. It reminded me why the massage industry was very much like any other industry, you have your skilled personal and your normal staff workers. Needless to say I didn’t feel I received my 2hrs worth of a good massage. I want that skilled staff.
Which leads me to the results of my third session. I did a bit of research, here on Unilocal and online, seems there were a couple names recommended for this location. For me it is now Sandy, she’s awesome, super patient, checked with me on pressure (which she already had it just right) and I felt completely comfortable. One can really tell she takes pride in her craft. I’ve already rescheduled and from now on, will be seeing her exclusively.
Hope this helps.

Hands down Angela is the best. I have had a membership for years and been to just about every DFW location. Since finding her in Irving she is the only therapist I request at this location and yes I have had to wait months to get a 2-​hour appointment with her. The wait is worth it! I was involved in a bad automobile collision 10 years ago and have had neck /​upper body pain ever since. No one, aside from a chiropractor (which is quite pricey) has been able to help me until I found Angela. She has magic in those hands! I leave feeling like a totally new person and yes I do feel like I could float out of that place. I am so completely relaxed.
It is true what others say about how far out she books. In early spring I had a session and when I asked to book another appointment she did not have an availability until just this week! She constantly books months out so get in when you can.

I will have to admit I am a massage fanatic. And I will admit I have had good massages and not-​so-​good massages here at Massage Envy. I injured myself at work and still have issues with pain, so I booked an appointment and found the Massage Master! Melissa V. is a very caring person and it is very apparent how much she enjoys her job. She listens to me and takes her time with the massage to find the target areas causing the pain. I HIGHLY recommend a massage by Melissa! She apparently has a fan club because you will have to make an appointment about a week in advance since she books massages quickly. Dang it, maybe I shouldn’t let the secret out because that means it will be even more difficult to get an appointment with her!

I wasn’t a big fan of all the hype given to massage envy. Maybe its because I went to a location out of state but I definitely wasn’t impressed. My actual massage went okay but then we ran out of time and she didn’t get to my feet. That’s one of the best parts. I appreciated the input she gave regarding some ergonomic techniques I could use since I do sit at a desk all day. The girls at the front desk weren’t very friendly and I felt like I was just there and they seemed annoyed. The also didn’t really acknowledge me as they seemed involved in a deep conversation between each other. I may try a local massage envy one day but for now I think I would stick with what I know.