Freeman Hyundai

Superb service. Staff goes above and beyond expectations.

Great Dealership! I was in and out quick and felt like I got a great deal. Brad was really nice and the finance guy was too. My son loves his new Accent. Thank you!

These guys are great! I leased a brand new Sonata and the sales staff was friendly and non-​salesy. They made leasing a no-​hassle process. Roland and team did a great job. Then about a month later, I took in my car for a routine oil change and wow, they know service! I’ve never been called «sir» so much in my life. You can tell they really put an effort into customer service. Keep up the great work.

Great experience with Freeman. Nice people and I feel like I got a fair deal. Worked with the collision center and got a new car and appreciated everyone.

I really enjoyed my experience at Freeman Hyundai. This is my third Hyundai from Freeman’s.
David Foster was my salesman, David is good at what he does and doesn’t try to beat you up.
Brad and Bryan the Sales managers, and all the personnel at Freeman or great, they make you feel like family.
James Ward

I would not recommend this store as the sales person Larry Chase does not show respect to the customers and he always think he can beat the best prices compared to other delearship. If you want to buy at this place better deal with other sales man or talk to the manager at least. I am glad I did chose to take the car with them. I rather spend extra bucks for good service then get the worst service. Wish you good luck buyers

I bought my car here in 2011 and I have only used the service Dept once and swore I’d never go back. Almost 5 years later, I had some warranty work that needed to be done so I thought I would give them another chance. I shouldn’t have wasted my time. After having my car 3 days I got a call to come and pick it up. There was nothing wrong with it. Really? I talked to the service manager who wasn’t very knowledgeable and decided to get my car the next morning. I walked in the service bay, a kid checked me out and I left without the service advisor ever saying anything to me.
I took my car to Van Hyundai the next day and they fixed everything I said needed attention. I’m convinced Freeman never looked at my car. If they had, it would have been obvious what needed attention and fixing.

I took my car in to get 2 new tires that I was told were the same as the ones I had and also a state inspection. After picking up my car I noticed they weren’t the same tires. After contacting the service department I was told the other tires had been discontinued so basically I was stuck with this pair that I wasn’t very fond of and made my tires mismatch. They agreed to sell me the other 2 tires at what I would have paid for them had I gone somewhere else. Overall this is a good service department with minimal issues and will do their best to make a customer happy.

Giving only one star b/​c there isn’t an option for none. The salesman here are unprofessional (the way they are dressed, talk, smell, and how they treat you). I’m sure not all of them are like that but you should avoid an old man named Rolland. Better off driving to the Hyundai dealership in Plano where they put customer service first and are negotiable on price. Overall, had an unpleasant experience here.

I have brought my Hyundai Genesis here before for service. They have a machine that checks your alignment to tell if you really need one or not. It is in their service drive. I called and talk to Aaron to see if they could check the alignment on my wife’s car. Aaron told me to come on down. They checked it and it did need an alignment. He didn’t have time to fix it that day but they checked it for no charge. They have always been great.

The wife and I came in on a rainy and cold night. We were worried that the car we had chosen to come see a week prior would no longer be there, especially with us coming in the early evening of black Friday. Not only was the car there, but they had taken the time to put it under cover for convenience. Roland Mueller explained everything we needed to know about our new purchase and even offered to go above and beyond to explain anything that we wanted. Our only hang up was waiting for a previous group to finish in financing, but once we got through financing it went by really quick.

We bought our Sante Fe from Freeman Hyundai last year. Darren was our salesman and he was very good. He budged on the price a little which was nice, but there wasn’t a lot of back and forth haggling which was nice. We might have been able to find a better deal at another dealership, but we went with Freeman Hyundai because everyone was so nice. Nobody in the dealership, to include the adminstrators salesmen, and finance professionals were ever pushy with us which we really appreciated. Also, so far so good on the maintenance. We’ve had to take the car in for routine stuff a few times and we’ve had good experiences with the maintenance team. Overall, we were and still continue to be very pleased with Freeman Hyundai.

Took my 2015 Elantra in to have a small part fixed at 3:30 this afternoon. The trunk wouldn’t close. I thought I would have to leave and get a ride home to pick up tomorrow. I was surprised when the service guy came back and told me it was done. Five stars to you guys… good job. Sorry I didn’t get the service guys name but great friendly service. Thank you.

So easy doing business here. Friendly salesman all around. Adolph was new but he had great guidance. We didn’t anticipate such a short time to agree on an amount and exactly what we wanted. I’m enjoying my rude and can’t wait to use it for school.

The sales team, especially David Foster is as good as you can get. Worked with David on a truecar sale of a base Sonata, and he was a pleasure to work with. Service was a bit slow on a different car I brought in for service this week, but… maybe they’re real busy.

I just had the craziest experience here. I left thinking «wow, what just happened?». I went to Freeman Hyundai service center in Irving for a recall. While I was there, they did some routine maintenance on my car. As I was checking out, I asked the man that was helping me about a portion of my steering wheel that had rubbed off. I asked him if there was any way to fix it and, if so, how expensive it would be. This is how that conversation went:
Man: «Oh, yeah, I will just have to order the paint for that»
Me: «Paint? That’s weird I didn’t realize that was paint. Will you come to my car and take a look at it to make sure that we are talking about the same thing»
Man: «Sure, but I know exactly what you’re talking about»
We go to my car and he looks at it and says «Yup, I can order the paint. And, you are under warranty for that, so we will take care of it for free.»
Me: «How long will it take? I work in Frisco, so I’ll need to find a time that I can bring it in.»
Man: «Oh, well, we’ll have to give you a car because it will take at least a day. We have to remove the steering wheel, paint it, let it dry, and put the steering wheel back on. You’ll just need to find a time to drop it off.»
Me: «Great! Should we go ahead and make the appointment for me to come back?»
Man: «Well it will take about two weeks for the paint to come in, so I will call you when it gets here»
Three weeks later I called one morning to see if the paint had arrived:
Me: «I’m calling to see if the paint has come in for my steering wheel.»
Receptionist: «Paint? I have never heard of that.»
Me: «That’s what I said!»
Receptionist: «Who did you work with? Let me ask him»
*puts me on hold*
Receptionist «okay, he is busy, but he’ll call you back once he is done»
3:30 that day, I called back
Me: «I called earlier about the paint for my steering wheel»
Receptionist «Let me see if I can find someone to help»
Man 2 «Give me just a minute let me see what I can find»
Me: «It’s totally okay if it wasn’t ordered, no worries at all.»
Man 2 «No, no, it was ordered and it is here»
Me: «Great! Can I bring it in this week?»
Man 2 «Well, we have to have a car available, how about 2 weeks from today?»
Me: «No problem. I work in Frisco, so I will need to bring it in first thing. What time do you open?»
Man 2: «7:00»
Me: «Great! I will see you then»
2 weeks later, I drop my car off at 7 and pick up the rental
*1 hour later*
Original Man: «Hi, your Sonata is ready.»
Me: «what do you mean? Have you already painted it already? I thought that was going to take a day.»
Man «Painted it? No, we replaced the bezels.»
Me: «Okay, well, what time do you close tonight?»
Man: «7:00»
Me: «Okay, well I work in Frisco and my friend has a birthday dinner tonight at 6:30, so I don’t know if I can have it back by tonight.»
Man: «Well, we really need it back by today, but if you can’t have it in by tonight, then I guess you can bring it first thing tomorrow morning.»
So, I drove in on my lunch break to pick up my car:
Man: «okay, the paint is in the car for you»
Me: «Wait, what? The paint? You mean, I have to paint the steering wheel??»
Man: «No, we replaced the bezels»
Me: «oh okay, so the paint is in the event it rubs off again??»
Man: «No, the paint is for the exterior»
Me: «What? I don’t need that.»
Man laughs as if it were me.
Me: «You told me originally you were going to have to order the paint for the steering wheel.»
Man: «No, I told you I was going to have to order the PIECE for the steering wheel.»
I was too frustrated at that point to argue.
All the work they have done has been beautiful, but the communication has been frustrating. If I would have known it was only going to take an hour, I would never have picked up a car, I would have scheduled it for a time that I knew I had an hour to wait. I would recommend going here for service, but just make sure you ask a lot of questions and follow-​up with phone calls if you don’t hear back from them.

Tim is great — go see him if you’re in the market for a Hyundai. Super laid back and not «sales-​y».

I purchased a MPP plan for extended warranty when I bought a new 2012 Sonata Hybrid. Freeman Hyundai has been accepting my plan for the last year and half.
I made an appointment to have the car service for an oil change. This morning they refused to take the MPP plan. Beware of this dealership.

We purchased a previously used Hyundai Veloster for our son, still under factory warranty.
When it came time to service it, I was unfamiliar with any of the Hyundai dealerships, so I perused both google and Unilocal for reviews, and selected Freeman based on what I read, even though we live in Arlington and there are closer Hyundai dealerships.
I was a little wary because the service department is smaller than what I’m accustomed to (with other manufacturers & dealerships), but I made an appointment for service. We’ve now been back for various reasons and have been more than pleased with the service from both Aaron and Ken. Freeman is family and locally owned, and it’s obvious the staff truly care about their jobs and their customers. They even gave me a loaner free of charge to use while the car was being serviced.

Worse service imaginable. Receptionist has an attitude when she asks where to relay you, «service or parts?». If I don’t know if getting a new windshield is service or parts don’t take out your bad day on me. And i realize you have to ask «Mazda or hyundai?» But could you relax with the attitude.
Then when I get there at 1 pm for my appointment they say it’s going to take a hour or 1 ½ hours tops. I’m still there at 320 pm and have to ask them when I should expect the car. The service guy and the secretary are the only ones in there chatting away while I’m trying to figure out how long I’m going to have to reschedule my 4 pm appointment. They say its almost done with a looks of nervousness but of course my car is ready in less than 2 minutes because wait for it… wait for it… because the work has been done for only heaven knows when!
And THIS isn’t the first time. The lock actuators are recalled on the new santa fes and so they said they would call a month ago. I had to call them last Thursday and of course the actuators were in for me and asked when I’d like to come in. Really?! Who runs this place. If you say you will let me know know when the part comes in then LET me know!
They really need to get their act together. Buy a car and everything’s good. You service a car for a recalled part and you get treated like *&$!. I know I’m not paying anything for it but I can’t help that your product Sucks and I have to waste my time to come replace something that shouldn’t be broken anyways!