Dry Force

Thus far, we are completely disappointed. They quoted total project management then backed out the plumbing part and told us to coordinate an pay for this ourselves. Ultimately they honored their promise on that and now agree that they will engage the plumber. Better though, is the work done thus far. They made a hole in our wall where their was none, and didn’t tell us, and thrived to cover it with a clump of grout. Really? I could have done this. And my unlicensed handyman could have done BETTER a for a fraction of the price.
The part I am most upset with is their telling us that the work was done when in fact they never mentioned the damage that they did. Needless to say, it ain’t done right, and they ain’t getting paid unless it is.
Follow up: In the end, the finished because we told them we wouldn’t sign off on the work being done. They tried to make it sound like we did something wrong. That doesn’t fly. Go elsewhere. you will be glad you did.

Every time they gave me a 3 – 4 hour window for their arrival at my home they were late coming way after their long window ended.

I was very pleased with my entire experience with Dry Force. They were recommended by my plumber after a toilet overflow caused some water damage to my condo. They were at my place within an hour for cleanup. The crew was very friendly and professional. The restoration process was just as easy. They worked very well with my insurance company. The repairs were done very quickly and I was impressed with the the quality of work. My project manager Adam kept me informed the entire time. He was wonderful and so professional. The staff at the office was also very friendly and prompt.

We had a great experience with DryForce. They were fast, courteous, and professional. I hope we don’t need them again, but if we do, they’ll be the first call we make.

Dry Force came within 30 minutes of my call. My tankless hot water heater burst causing the ceilings to fall and water was everywhere. The men arrived in a spotless clean truck with all the equipment stored appropriately and that reassured me that I had made the right decision. If they take that kind of care with their things, they will care for mine. They asked if I had a contractor that I wanted to use. I didn’t know one so I agreed to let them take the project from beginning to end. They immediately called my insurance agent and got permission to «pac out» the house. Within hours, my furniture was being loaded into a moving van and my clothes were on their way to the cleaners. An electriction was called to bring more electricity and soon 75 fans were drying up the water. Their relationship with my insurance agent was excellent. There was never anyone at the house that I did not know about. They even brought out samples of flooring for me to select. I was placed in a hotel but every day I received updates and calls to let me know who was on their way to my house and what they were going to be doing. Cody, my project manager, was always available to answer my questions and to make a daily visit to make sure things were going as they should. I cannot say enough good things about Dry Force.

Awesome, awesome company. Our bathroom got flooded and Dry Force was a life saver for us. They set our mind at ease and helped with getting an insurance claim set up. Customer service was outstanding from every technician and the call center. They all kept us up to date on the progress of getting everything dried out. Great company. Very satisfied customer.

Their time is valuable; but yours is not — and don’t you forget it. Their scheduling department supervisor is beyond rude, to boot. If you like hearing that their tech will be arriving at your house in 15 minutes and you need to be there NOW (because they can’t wait for you for 5 – 10 mins) on a day that they didn’t tell you they were planning to come — then this is the company for you.
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Update: was impressed w/​how quickly and seriously Dry Force’s GM, Matt, took the above review and my feedback re: various concerns relating to his company’s performance. Because I am confident that he intends to address the issues internally and improve his staff’s performance going forward, I’m improving my rating of Dry Force to two stars. Any company whose manager uses customer reviews to try and improve their company deserves more than one star.

We had a flood due to our kitchen hot water heater. After getting a plumber out, he kept pushing for me to call Dry Force. Turns out that they get kick-​backs from Dry Force for referrals. I decided to call to get the estimate. Ivan Nelson came to my home within an hour. He was nice enough. He said he would assess the damage. He moved things, emptied the top of furniture along with the floor of my pantry. He placed tape on several walls which, supposedly, had water. When he finished, he said he would let himself out and lock the door. I am a senior citizen and handicapped. When I got up later, I saw he left all the lights on and didn’t put anything back. Really? He couldn’t take the time to put things back the way he found them? As if that wasn’t enough, some of the walls he marked could not possibly have had water as it never got that far. I guess he thought I was also senile. I called to complain and was told someone would call me, as this was not acceptable. Apparently it wasn’t a priority as I never received a call back.

Dry Force technician David Penn came out to not only give me an estimate but as soon as I have the okay — he performed the work also.
Super efficient, knowledgable and professional.
Thank you David for helping my home start on the path of recovery!

Tyler Dykes was such a pleasant person to work with. He made this entire process so easy for us. There were some delays but those delays were our responsibility. My mother passed away and we had a prepaid two week trip to Alaska. Tyler was so understanding of this and still made things happen in a timely manner. His follow up and attention to detail are well above our expectations. Everything looks wonderful.

The Dry Force Team that came to service my home did an outstanding job. Each member was professional and knowledgeable in the process. They walk me thru every step. Thank You Dry Force for helping me and my family out.

Very professional company. The individual Josh that came in to check the the wet areas, took his time to analyze the situation. Provided a detailed explanation of what needs to be done and was ready to work with insurance people to get approval for the work. He immediately set up all the drying equipment neatly without disturbing anything else in the house. During the drying process I received regular updates and then upon completion they showed up on time to pick up equipment and provide a final update. Very impressed and would highly recommend them.

We used this company for drying some small areas due to a leak, which they did a good job.
But we had some issues about the contract being signed up front, regarding suspending their services early. Just read it before you sign and understand their rules before you sign. Also make sure they are clear on taking up close detailed pictures of any damage that you may have and need for Insurance or seller information.
They quickly came back to me and resolved the issues.

You never want to hear the gurgle of multiple drains indicating a sewer backup. When we did we contacted Dry Force. Within 90 minutes their experts were in the house and taking charge of the situation. They didn’t leave till after midnight and fans and dehumidifiers were throughout the house.
When everything was dry we called Dry Force Restoration to rebuild. Matthew and his crew did a great job restoring our water damaged home. We really appreciate the constant supervision and special assistance with a couple complications. All rectified to our complete satisfaction.

Quick, efficient, polite, professional, knowledgeable. I highly recommend this company!

Quick and efficient, couldn’t have been easier! My plumber recommended them after a pipe burst in the wall. They were actually down the street at a neighbors house and came over immediately! 8:30−9pm at night! They had everything set up and going to dry out my house within an hour of arriving. They have worked with USAA insurance before so I didn’t have any upfront costs and billing will go through my insurance co first.

The guys who helped us were fast, efficient, polite, professional… they really took care of us. They were able to come almost immediately and really put a stopper on the damage. I highly recommend these guys.

Having a sudden Water damage is never easy, but Dry Force made it as pleasant as possible. I woke up in the middle of the night to it raining in my home from a Toilet Back Up. They were out within 30 minutes to help, and everyone was great from the awesome people in the office, to the technicians, and lastly the reconstruction crew. I have very high standards, and they exceeded all of them. Although it seemed like it would never be done, my house looks better than ever and I couldn’t be happier. Thank you Dry Force!

Great team! They made my horrible water heater debacle go so smoothly! Compassionate and knowledgeable! Keep hiring people like this,

This company was absolutely wonderful to us when our home was recently flooded. They worked with our insurance company to make our «out of pocket» expenses minimal. They did a great job, were professional, and were just really pleasant to have around the house while they were here. We are extremely grateful for their generosity and the fantastic job they did — Above and beyond anything we could have expected. Can’t rate them high enough! Thank you Matt and your crew. Your integrity is much appreciated.

Very crooked company. They will over charge what the insurance companies pay and leave you hanging. Can’t stress this enough… WATCH OUT!