Driver’s Edge – Irving

The wait time is a lot shorter than most other places. They work quickly.
The people there are nice, and things are fairly priced.
They seem to also maintain some sort of honesty and integrity, as far as I can tell, which is hard to find in garages.
I’ll keep an eye on them, and modify my rating according to my experiences.

Very unethical and money hungry. Not a way to survive in business! I went to get a wheel alignment bcuz I had taken my car to Mercedes the day before and drivers edge would do the job for less, but then said I needed breaks and rotors and sensors and a new car. When Mercedes would charge me $ 231 for breaks, total. This guy is trying to charge me $ 725 for rotors and sensors and stuff I don’t need. Taking back my car to Mercedes for brakes, i hope he didn’t steal my rotors, can they even do that? Awgh frustrating

My time is money — went in for an oil change and brake job, which began when I arrived (when the doors opened at 7am), and was told it would be a 90-​minute service. Almost 4 hours later — I’m still here… waiting. Just say how long it REALLY takes, or don’t give an estimate at all… and let me decide if I want to wait or not. Of course, when your car is in the service bay with all the wheels off, you can’t leave — you’re stuck! I won’t come back again — too annoyed with this disregard for my valuable time.

I went in for an oil change, and they upsold me on the brake fluid flush. The next time I went in for an oil change, they told me I needed my brake fluid flushed. I told them I had that done last time. They said I didn’t. They brought up my history on the computer and said that it shows I declined the service. I looked at their computer screen and saw where it said I paid for it. The guy said he was mistakenly looking on the wrong line. I asked then if they even did the flush last time, and he assured me that they did.
Next time I needed an oil change, I went to Kwik Kar, and they said I needed a brake flush. I mentioned that Driver’s Edge supposedly flushed it two oil changes ago. He assured me that the brake fluid had not been flushed in a long time, if ever.
So Driver’s Edge charged me for a service they didn’t perform, and then had the nerve to try to charge me again for the same service the next time they saw me. I tell everyone to avoid Driver’s Edge, at least this one. Very shady.

Screw this place! My AC magically stopped working and went here because it’s where I normally get my oil changed. Every time I’ve gone they try to up sell me and I always decline. Well they looked at my AC and said its one of two things and it would be $ 800 to fix. Decided that sounded a little steep so I went to a place down the street. They looked at it and flat out told me Drivers Edge was trying to scam me because I’m a girl! New place quoted me $ 350. Worst part? After I left drivers edge, my AC was working fine and has been ever since. NEVER going back!!!

Highly recommend! Great customer service. Fixed my car in under 20 minutes. Will definitely be taking all of my cars here.

Where to begin… Two years ago when I lived in Irving, I took my car in for a power steering issue. They overcharged me to put in a new power steering pump and a few other smaller things and sent me on my way. The power steering issue was not resolved, so I took it back. They then told me that it was the alternator, which was confusing, but I took their word for it, got that replaced too, and they sent me on my way.
Guess what? The problem still was not fixed. I took it in a third time only to find out that after grand total of 1400 dollars, the guy didn’t tighten the bolts on the power steering pump enough. So I paid to have an alternator replaced that I didn’t even need. I complained about having to spend so much money getting a part I didn’t need due to their incompetence. Their solution was to give me a voucher for a free oil change, because, ya know, that equals three days of time spent and over a thousand dollars!
And now, here I sit, two years later with an alternator that will not keep my battery charged. The part is still under warranty and they refuse to admit that their part is the problem. They told me I needed to replace the battery, which I did the day before I took it up there. My car is completely dead now. I had to wait for two hours to get a tow truck back to the shop, and they still argued about it not being the alternator that they really didn’t need to replace to begin with!
They did check it again and actually replaced the part and covered it under warranty, like they should have done the first time.

If you want to pay higher price than the dealers, go to Driver’s Edge.
I called around to get an estimate for a water pump and thermostat replacement job for my 2006 525i. Here’s what I got:
Dealers estimate — $ 1,300
Drivers Edge estimate — $ 1,700
I told the guy at DE that I already called around and that I wanted to get his best price and he quoted me $ 1,700! I ended up getting the job done at another local shop with much better reviews and got it done around $ 1,000. After I told the guy at the DE the estimate I got from the other shop he had a nerve to ask me «so what can I do to earn your business?» I didn’t even bother to ask him to match the price since I couldnt trust this guy.
STAY AWAY from this place people!

DO NOT get service here! I went in and was told I needed a replacement part that would cost over $ 500 so I went online and found the part from the dealer for $ 130. The total amount they were going to charge me was over $ 1100 for a part that costs $ 130 and labor that would be about an hour or 2. Total costs for the job shouldve been no more than $ 350… They were really trying to screw me.
Here’s the kicker of this story — I was being taken home by one of the tech guys and in our convo he mentioned that it was his last week working there. And then I told him how I dont trust these guys anymore and he said that’s exactly why he is moving on. He said he was tired of seeing people get screwed over by over selling them parts that they don’t even need replaced and the managers are completely aware that this goes on. Don’t go here!!! they are crooks.

So this place met my expectations… If you can have expectations for a vehicle inspection. Everything went as planned until I was driving down the street and noticed the mess left from the old sticker being removed. Remnants all over my dash and no attempt to clean up the excess left on the windshield. Am I the only one who cares about this? Would have given them five stars had they taken more care in their work.

If you are suspicious of mechanics go and speak with Alan the Assistant GM. I have been to this location on two different occasions for pre-​purchase inspections. Each time, they told me what was wrong and took me out to the car to show, they also showed me the good, new seals, which parts look like they have been replaced etc. He took the time to explain things clearly, concisely and in as much detail as I wanted. Not only were the explanations clear, but he made them simple enough for anyone to understand. This armed me with the information I needed to make a smart purchase that I am very comfortable with.
I have been there before for a transmission issue, the gentleman that helped me (whose name I do not know) did guide me through what needs to be done and did not over-​sell (recommended a flush and not replacement). But they did recommend a couple of small items that didn’t really seem necessary. Flushing fluids and such. I will say that again this person explained everything very well and clear and in the end I walked away very happy.
So if you go, SPEAK WITH ALAN.

I have been there twice now, and both times they have been a disappointment. Like the below comment, they too tried to tell me I needed to replace an entire part; and when I got a second opinion I simply needed a small fix.
The second visit, I made an online appointment; and when I arrived they said it would be an hour wait before they could look at my car. What was the point of the online appointment then? I simply went up the street, and got my oil changed in less than 30 minutes (wait time included). This is not a very well managed establishment.

I actually been to this location several times. This time I had to go because my battery that I purchased from Driver Select a year ago died on me today while I was on my lunch break:(
I called and spoke to the manager and he told me to bring my car in because they don’t have problems with their batteries. He questioned if I left my lights on are if my alternator was bad. I ended up getting my battery for free because it was still under warranty. I ended up not going back to work because he took so long getting my battery installed. He told I had a «special» type of battery that he didn’t have, therefore he called other shops to get the battery. The manager came back to me after 15 minutes telling me no one had it and it would be tomorrow morning until he get a battery. After I let him know I had to go to work he called someone else and told me he could use another battery. I was at the shop for 2.5 hours just to replace a battery!!! The manager was not the nicest and didn’t was not a clear communicator. I would not visit this place again. Only if my battery depended on it!