Colonial Grand at Valley Ranch

If I could rate lower than one star I would. If you can talk up some of the tenants around. Walls are pretty thin you can hear neighbors on either side/​upstairs. There were ants, and roaches even before we moved in that we thought would be taken of. Our air vents would leak in our bathroom, and when we told the office they disregarded it, but marked it as fixed on the work order we have access too via our portal. There are definitely foundations issues, we had limited access to our garage for several months due to them attempting to fix said foundation issues. Which also caused some cracks in the walls that caused molding and always left off a mildew smell after it rained. They «fixed it» but it only got worse. Had to completely clear out garage for the construction, and inconveniently told our whole building to move garage contents into storage. If you want to contact the office you’re going to have to get used to calling multiple times to get ahold of them. They would also come in and out of your apartment with little to no notice. They are also very strict on their trash situation, you will get a fee for having your garage cans outside during certain hours, which are not before 6pm or after 9am, which could be a little challenging for some. The majority of living there was trying to get in contact with the front office, trying to get them to get my apartment livable and dealing with the construction (which lasted almost 4 – 5 months overall. Just stay away, it isn’t worth the time.

Read all the reviews and believe them. No parking, cracks in the walls, random people coming in to your home without warning and mold. I was told to scrape off the mold with a wire brush by managment. AC sucks so plan for a hefty power bill and wait for ever for repairs. Bad idea moving into this place.

Very dirty apartment complex, at different parts of the day it smells like raw sewage. Staff incompetent, they greet u with an eviction notice if your one day late on rent. This is after they charge u $ 75 dollars late fee. Stay clear of this place or u will regret it. Not to mention they charge way too much money for a trash pit like this.

I have lived here at the Colonial Grand Valley Ranch for a year. I think they may have been owned by another company right before I moved here, so some of the reviews I have read may have been accurate BEFORE they changed over. I have had an awesome experience living here. My floor plan is the best I have ever had as a renter. It feels more like a house than an apartment. The office staff is great and maintenance requests are handled within a day. I know there were some foundation issues that I was concerned about when I moved here, but I have literally watched them digging up the complex and repairing the foundation issues as well as every roof in the complex. The new owners are very selective in the renters they choose now, and we love our neighbors. One of them came to my son’s graduation! The location is great and it is very quiet here. If I didn’t know better I wouldn’t think that I had neighbors at all. My other concern was that the complex wasn’t gated, but we haven’t had any issues with safety. Every unit has an extremely large garage with extra storage. I was able to empty my storage unit and store everything in the extra storage and STILL fit the motorcycle and the truck in the garage with room to spare. My son is able to park in the driveway, so in total we have 3 vehicles we are able to park with no problems. I know there are some issues with extra parking, but as long as you’re not having a big party you are fine… or you can do what I did for my son’s graduation party and have your guests remote park in the Kohl’s parking lot and shuttle your guests over. It’s a small price to pay for such a fantastic place to live. As a renter I have always looked for a nicer place to rent, but I’m here to stay. I love it and my family does too.

Hands down THE WORST apartment community that you could call «home». In truth, the property «managers» are really just slumlords. The apartments are falling apart. Stairway ceilings fall, balconies are being held up with PVC pipe… I could go on for days about the disgusting lack of upkeep and mismanagement of this complex. The only apartments the management cares about are the ones directly across from the office… Aka the ones you see when they try to suck you in. If it’s icy out, you’re on your own, jack! Management REFUSES to put down salt or sand and cars get left in the roads because they are unable to make it up the numerous hills… Yet the entrance to the office and the buildings across from them have salt and sand. They also have beautiful landscaping. I don’t even have grass out my door. Learn from my mistake, YOU DONT WANT TO LIVE HERE.

Lived here for almost a year and can wait for the lease to be up in 6 weeks to move out. Numerous issues since day 1. If you call the office they do not answer the phone. I actually went into the clubhouse and called to see if they would answer and nope. Emailed corporate office and never get a response from them. Took 9 months to get my hot water heater fixed, took 4 months to get the air fixed, took 8 months to get a window replaced. Upon moving in the tub in the master bedroom was brown and nasty, air did not work, no washer and dryer, dirty carpet, among other items. This place does not have dog walk trash cans throughout the complex so there is dog crap all over the place. There has been constant construction. Finally during the ice storm we knew about they did not salt or sand the complex it was horrific here total of 15 cars piled up in 2 different spots so no leaving the complex. Almost got fired since I could not get out. Then when I did talk to the assistant manager she just laughed at it. STAY AWAY!!!

This complex may look nice but there’s soooo many issues you have to really live here to be able to appreciate them all!
1^st — parking is a nighmare. Very few people in the complex are compassionate about the parking problem and most dont park in their garages to allow for guests to park in general parking. Not only do the residents park in handicap spots but in no parking zones and on the curb in the fire lane, the apartment complex absolutely DOES NOT enforce any parking rules. If you are expecting a guest, you have to run out and grab a parking spot when you find one and if its on the weekend or during the summer, you might as well forget it. It also doesnt help that the complex does not enforce and tow those cars that are «abandoned»
2^nd — the management doesnt give a rats ass about the community and they dont enforce any of the rules that they make you agree to in the lease. People regularly have their trash out days ahead of trash day which is not only unsightly but also attracts wild animals and stinks! I’ve caught attitude from the management multiple times when trying to address the issues. Additionally, in the 3 years we have been here, there have been at least 4 management teams over the complex.
3^rd — the maintenance is below par. Our downstairs A/​C unit usually goes out at least once every summer and it usually takes 2 or 3 trips before its fixed until the next issue happens.
4^th — they will charge you for EVERYTHING they possibly can.
5^th — the foundations shift and the walls get cracks in them. You can call maintenace to fix them but usually you wind up with a really awful line of caulking where the line is (oh, and they dont even bother painting it!)
We’re coming up on the end of our 3^rd year lease and we will NOT be signing up for another one and I would not suggest considering this place if you are moving to the area. Check out Santa Fe Trail or any other complex nearby but steer clear of the Colonial Grand @ Valley Ranch.

Things breaks down often, they can do better with maintenance. A/​c is not so efficient.
Parking is a major problem. No parking spaces for visitor except few around the leasing office and 5 – 10 parking spots in the rear entrance.
Office staff keeps on changing.
Pool mostly full of leaves.
Apartment is in prime location, choice of restaurants around. Kohls, walmart and Sams next to the apartment. Freeways within a stop light.

3.5 is about what Colonial Grand is worth. Maybe four but since moving in two yrs ago, my husband and I have been somewhat happy. There’s a few foundation issues, the pool is either too clean or filled with debris. Noise wise I can’t hear anything but dogs barking or once in awhile a plane. Our ac has had issues every 4 months or so, the biggest was this past August when the living room/​master ac unit went out completely.
I do have to mention that we had the best neighbors ever & more people should reach out to meet others who live within Colonial Grand.