Carmel Car Wash

This is NOT the place to get your car washed! I bought the option for their full service wash. I sat outside waiting on the interior services to be done. They have 1 person to detail and dry… What a joke’
You will sit and wait almost an hour just to get your car dried… NEVER AGAIN!

This place is horrible. Just wanted the basic wash the guy helping me said they had a special going on towel dry for $ 3.00 extra dollars so I agreed. When the guy was thru towel drying I ask to use his towel he said I would have to move so I moved got one of there towels when another guy came up and said that cost extra. I said what cost extra he said wiping out the door wells I said I’m doing not going to pay extra if I’m drying it my self. He continued to yell give me the towel. When I finished I pushed the towel in his chest. He said he was calling the cops for assault. Waited but nothing happened. Poor customer service.

This place is really nice but I’m just not won over on it but I’ll still give them a try. They offer external wash packages as well with interior cleaning and detailing. I’ve only used the external washes. I like the wash in the manner of most of the debris and dirt coming off the car but for the price I’m paying for it, it could be better.

Amazing work and attention to detail!
I chose to have my car detailed and love their work. Ilthe prices are also reasonable compared to other car wash companies. I would definitely come here again and would recommend it to my friends.

Horrible customer service. I would avoid this place and spend your money elsewhere. The people that work here are very rude and it is very expensive.

Outstanding! Attention to detail is amazing, employees act like they care about customer service which goes a long way with me!

I went here only wanting to clean the inside of my car. You have to pull in as if you are going to drive through the car wash. I told the guy working I didn’t need the outside washed, but would like to vacuum the inside thinking it would be a few bucks. He told me it would cost $ 15 to do it myself! I could have paid $ 6 for the basic wash and used the vacuums for free!!!
I felt like he was trying to take advantage of me and just wanted to pocket the money. Had he said a more reasonable price, I wouldn’t have had any problem with that!
I hope the other employees that work here are more intelligent and realize making a few bucks in «tips» beats $ 0. Sadly, I won’t be going back to find out.

I was pleasantly surprised after dropping by Carmel since the ownership changed a while back. I dropped in for a quick wash and to use the vacuums to get rid of the dirt and mud after all the rain. After finding out they now do full service and detail I decided to give it a shot. The guy working there recommended a shampoo since the mud probably would not be vacuumed as well as I was expecting. After looking inside he also recommended cleaning the plastic and armor all everything to bring it back into shape. I paid and went through just like normal and then pulled over for them to get to work. I went inside where they had lemonade and Starbucks coffee, something the old owners did not have in their lobby. It was a little small but comfortable. After about 30 minutes I was called and inspected my SUV. I was amazed at how clean it was! Not a speck of dust was to be found, carpets were spotless, and it smelled great. They were even able to get out some scuff marks from my shoes on the inside of the door. The manager thanked me and encouraged me to bring it back if there were any spots on the carpet that needed to be touched up after drying. I will be coming back here every time I need my car cleaned. 5 stars to you Carmel!

This place is horrible. I was in line waiting to pay for my car to be washed and three guys chatting with another employee in their truck in one of the lanes. SERIOUSLY??? and let me clarify… There was only my car in the left lane to pay and there was the truck (with the employee in it) in the other lane… Everyone just having a good time chatting with each other. and yes they saw me. There was no other vehicle in my lane or the other lane.
Eventually, someone from the office walked out and came over to take the payment. Then after my wash, they are supposed to dry the car and do the tires… but what happened? They just all looked at the car and each other as if who was going to do it because the other one definitely was not. I would say it was about 15 minutes before someone else came over from the office and dried the car.
I think this place has been bought out because its not the same anymore. I work nearby, and only come here for convenience, but this was not the case.
Additional note: I think it was the manager that responded to this review… but the excuse of having already cleaned 500 cars in the past couple days due to weather makes one tired at the end of the day is not an excuse. It just tells me you do not value my business, and that’s okay.

Horrible. New ownership stopped with the towel program, which isn’t the worst thing. Having used the same drive through car wash system under the old management where I routinely got the exterior mid-​tier wash and added hot carnauba wax, the new ownship is skimping on wash cycle wax. Under the old ownership, the hot wax would start dripping well before my car got to it, which ensured the front of my car and hood would get wax coverage. Under the new management, the wax drip doesn’t even start until half way through my hood. In addition, the middle-​back section of my suv now consistently doesn’t get washed and has a vertical dirt section. The brushes aren’t coming fully across the rear. I showed both issues to the ownership and they would not let me run the car through again or have one of their «detail/​dryer» guys take care of it. They said if I wanted it cleaned better, I would need to get a detail. another time, I did pay extra for their guys to dry my car and they did a poor job at that. The grill had wash soap in large puddles that they missed, which is hard given how large my grill openings are. I pointed this out to the Manager and he did tell his people to do a better job but I think this is unfortunately, the quality of their service. Do not waste your money. The value that was once there under the old management is gone. CUSTOMER BEWARE!

Hands-​down this is the best place, best car wash machine for the best price! I’ve tried many around the area, nothing compares to them. Recommend it!!!