All-Star Orthopaedics

In terms of customer service and response, this place is the worst. Find another office. Run, don’t walk! Dr. Strauss is a great doctor, but his nursing staff and front desk personnel do not value your time nor money. There are long wait times before seeing the doctor that result in a 5 minute consultation. If you call back with follow-​up questions, be sure not to call between noon and 1:30pm because they’re out to lunch. I have a six figure corporate job and have yet to take a 1.5 hour break when customer service is a priority. You can always leave a message, but they NEVER return your call. I have left 3 separate voice messages in the past month with no reply. I was referred to another office for orthotic inserts, but they never FAXed the prescription even tho I called to confirm 5 days prior. I will be looking for another orthopedic doctor, and I warn everybody to stay away from here.

As a lot of people have said that this doctor’s office only cares about money and not people. Well that is completely accurate. I would avoid this place.
First of all, I waited for over an hour in the lobby and right before I got called back, I got a phone call from my boss. I talk to my boss for an less then 2 minutes and the nurse got an attitude because I was on the phone.
I also had the worst experience with Gab in the Irving office on Tuesdays. He is the guy who fits orthotics. I also had issues with Jackie one of the women who work the first desk.
Gab fitted me for orthotics. They were really thick and bulky and didn’t feel right in my shoe. I walked around in them and told him they didn’t feel right while in the patient room and didn’t think I should buy them; but Gab kept encouraging me to try them saying it takes time to get use to them.
I then went to the front desk to pay for them but was still undecided because they still didn’t feel comfortable to me. I kept walking around to see if they could work for me before purchasing.
Then Jackie calls Gab to the front desk to tell him they didn’t feel comfortable for me but Gab still encourages me to just try them and see how they do. So I finally say ok I will try. The very next day I call them to let them know the orthotic still did not work and wanted to return them and from that day I never wear them again.
When I get back to the doctor’s office, Gab tells me that I signed a piece paper saying I could not return them.
If that were the case, I should have never been encouraged to «try them.» I should have been told upfront, make sure you really like how they fit because you will not be able to return them.
Later, Gabs attempts to cover his a$$ by telling me he directly told me that I could not return them. He told a bold face lie to my face.
Now had he told me I could not return them, I would have never purchased them considering how undecided I was about them in the first place.
Furthermore, when I go to corroborate the story with Jackie, (the front desk office lady that called Gab to the front desk during the original appointment to let him know that the orthotic did not feel comfortable), she acts like she knows nothing.
These thick orthotics would have been impossible to wear for my main activities which is CrossFit and then running. They may have been ok for walking only but my goal when I took the original appointment with this office was to find an orthotic for CrossFit and running. Additionally my Chiropractor (that I have seen since 2004) said that the thickness of the orthotic would have put more pressure on my knees and back.
This place is all about sales and money not your health and what is best for you.

I ended up breaking my ankle in 3 spots and needed surgery — so I started searching for some good places /​doctors. Dr. Straus came up on the list and since he was the fastest to get me in (I only had to wait 3 days to be seen) I figured I would give him a try. I have to agree with another reviewer to say that their customer service is non-​existent. The most help I got was the receptionist bringing my DL & insurance card back to me (I was on crutches). It took my purse falling to the ground for a nurse to ask — ‘can I help you?’ The wait wasn’t the worst I have seen and they were quick about that.
Dr. Straus came in — introduced himself, and went right into the exam. He told me about my fracture and told me I had to have surgery — no alternative. He said I could go into a cast — or a boot — but surgery would need to be this week or next. (this was a Tuesday appt) (my ankle broken on the Thursday before). I opted for a boot since he said I would go into a boot after surgery anyways — but pushed me for a cast. I didn’t see why I would want to pay for a cast to have it cut off a few days later — to end up in a boot. I felt like that was being money hungry.
I knew this was going to be an expensive surgery — and when I finally got with Christie about payment /​/​there are no payment arrangements — but you «have to have it done» I was quoted $ 2000 for the doctors portion and the hospital would be additional. They would require it up front also — unless we did it at Baylor (there /​downstairs) and they may allow payment plans. I told her that I couldn’t pay right then, but I need a little bit to get some money transferred around. She offered no apology, no sincerity, and no empathy towards me which I found distasteful. I am sure that she spends all day listening to stories like mine — don’t have the money — can’t pay etc. But you can’t lose that sense of yourself when dealing with people. Within 2 hours I called their office back to ‘schedule my surgery’.
You can talk to an operator — but they reroute you to their individual lines — so I got her VM. The VM said she was on vacation and would return today and follow up after that. I left a message (Tuesday). I called 4 times on Wednesday to finally be told by the operator that she would return call in the order she got them and it would probably be tomorrow when she called. Mind you that I was almost a week out at this point from my fracture — I don’t really want to wait any longer for a fix. I forgot to ask about refilling my pain medications at the doctors appt (my bad), but I had to go to VM for the nurses line for a request for that. They DID call back — to which the only thing they could do was hydrocodone (which I don’t do well with) or tramadol (doesn’t work for me) OR stay on what I have (Tylenol 3). I was discouraged since Tylenol 3 wasn’t really covering me very well on pain — but something is better than nothing, right?!
at 4:39pm on Wednesday and knowing they weren’t going to call back I ended up going somewhere else — Dr. Stickney @ Foot and Ankle Associates of North Texas) came with very high reviews from another orthopedic surgeon (she just happened to be booked which is why I didn’t go to her originally). His office got me in first thing today — and he agreed with surgery — and gave me a bill for $ 1000. HALF the cost of Dr. Straus. Maybe you get what you pay for — but the client service at Dr. Stickney’s office was night and day difference than here. I would recommend that you read the review I am about to leave on their website for how they went above and beyond my expectations.

The top group of orthopedic doctors in DFW. You will meet with a specialist regarding your injury and not a generalist. They don’t add expensive treatments or tests if they don’t feel necessary. They will get you back on track. I have used them for many years and recommend to all that are looking for top quality health care.

All-​Star for me have been All Star me. My first visit was 3 years seeing Dr. Hurt regarding my knees. I felt like that was the best care and advice I could have received. My knees have improved and when I injured my arm a couple of weeks ago I knew to call All Star.
The staff has always been friendly on each visit for me. I’ve never had the issues I see in previous reviews. My most recent visit I didn’t feel rushed they are efficient and there is nothing wrong with that. I would recommend them in a heart beat.
Got a knee issue go see Dr. Hurt at All-​Star.

I have nothing but positive things to say about Dr Hurt of this team of orthopedics. I was able to get a last minute appointment during a holiday week. Dr. Hurt and his staff have always been punctual and professional through the whole process of my dislocated knee. I am very thankful that I found him and definitely recommend him.
They also have a very nice comfortable office and friendly staff.

I came in to All-​Star Orthopedics for a pinched nerve that I needed a medicated response to. Suffering with headaches and limited mobility because of a literal pain in the neck for 4 weeks gets tiresome and frustrating, and I just wanted a specialist solution without subjecting myself to silly chiropractic pseudo-​medicine.
Took me 15 minutes to figure out that All Star Ortho was inside the Baylor Healthcare building, but once I discovered this, it was simple finding their office on the 3^rd floor. All-​Star has a bevy of office staff, techs, and PAs to handle the day-​to-​day operations. Most of the patients that I saw were there for work-​related or sports-​related injuries. As with all waiting rooms at practices of this size, All-​Star Ortho’s lounge was full of patients scheduled for appointments.
As with any sports team, the team players (lab techs and assistants) do all the grunt work while the star players (the doctor specialists) earn their salaries with a winning 5 – 10 minutes of on-​the-​field time. Most of my visit (about 20 minutes) was spent with the technician manning the xray and the PA recording observations and vitals. Dr Timon made the official diagnosis of a pinched nerve, even pointing out where the issue lay in my xray charts. Then, he was off to see another patient, while my PA filled out my script for some steroids to help with the nerve inflammation.
All-​Star Ortho was terribly efficient in setting up my visit, getting my paperwork documented, and getting me in to see the right people (even their online appointment service was trouble-​free) but it has me guessing on the doctors’ bedside manners if my situation were truly dire or serious.
In less than 24 hours after getting my script filled, the pain was subsiding and in 2 more days I was back to my usual exercise routine and day to day activities. If ever I experience a recurrence, I know to visit All Star Ortho to get it fixed.

Money grubbing. Screwed up my dad’s knee surgery and was trying to get me a 3^rd mri (which I pay out of pocket) on the same spot. Drs here own the imaging place and the physical therapy place that they send you to… asshats.

Wish I could put zero stars. I arrived at opening, from there I proceeded to wait 2 more hours to be seen. I agree with the other reviewer here, that they wanted to get you in an out (like cattle). I sat in the room for another 30 mins, during which time I could overhear the nurses and doctors complaining about how behind they were. Along comes (Dr.) W*********r, who looked, no joke, like he was high on pills or something, eyes glazed over, jittery, looked, all ‘tweaked’ out. Spoke with me for a total of 2 mins. Sent me home, told me nothing is wrong… «rub icy hot on it». Its been 8 months and the problem still exists. This lovely visit cost me around 400 dollars too! You have been warned.

I noticed my review is not posted on the Unilocal site. Please avoid this place at all costs. Maybe Unilocal is on the All-​Star Orthopaedics And Sports Medicine’s payroll

This place moves people in and out like cattle. The girls at the front desk are so unattentive and rude. They have you sit for an hour prior to your appointment and then Dr. Tsay, the doctor, comes in and talks to you for 30 seconds. I felt no personal treatment– very routine. Did not care for this place– seemed to only care about money and not patients.

I never thought I would opt for knee surgery.
I have a partial tear on my right acl from snowboarding in Utah in March. The good news was I did it tearing down my first double black diamond… woohoo! Hey at least I didn’t tear it doing something lame like tripping on a pebble right?
I made an appt with All-​Star Orthopaedics and the only appointment I could get was with Dr. Tsay. I was nervous, I’ve never had an injury like this before and have heard a gazillion horror stories about getting your knee «cut open».
While I was sitting in the waiting room, a lady next to me asked me which Dr. I was seeing and when I mentioned Dr. Tsay she lit up and said «Honey I’ve been seeing him for over 10 yrs and he’s the best!» I felt a little better.
As soon as I met Dr. Tsay, I felt more at ease. He has a very easy manner and seems very fit. Not that unfit Dr.‘s can’t be great but a fit sports injury Dr. makes me feel like they can relate since they may enjoy the same sports and may have even sustained the same injuries. In fact, Dr. Tsay also skis and snowboards and had a worse acl injury than I and has healed very nicely from his own surgery.
What I liked most about him was he didn’t tell me to go under the knife right away. He looked at my xrays and wanted to make sure it wasn’t just a sprain (although it looked like a partial tear) so he sent me to physical theraphy for a month to make sure. During my follow up appt a month later, he tested my knee and it immediately gave. Wow, that was weird. He did a couple other tests and finally said it was definitely a tear and that I had two options: not have surgery but I may not be able to do all the things I used to at the level I want or have the surgery and be able to. I asked him a ton of questions and he patiently answered everything including sharing the story of his own surgery. That made up my mind. I am looking to have the surgery in August and hopefully will be back on the mountain by this coming winter season.
Will give updates once I have the surgery.
[EDIT] Update as of 10÷2÷09
Surgery was on ⁸⁄₁₄ and was an amazing success! I feel like I have a brand new acl… which I guess I really do! Ha!
The entire medical staff from Dr. Tsay to the hospital to all the people that assisted in my recovery was just incredible. They were supportive, caring and made the whole experience so easy I *almost* wouldn’t mind blowing out my other acl! ^.^ Preferably not of course but if I did, I know that I would be in good hands (like Allstate but not). They even gave me photographs of the scope surgery, pretty darn cool I’d say.
The staff at All-​Star physical therapy is great also. They are really careful in making sure you aren’t overdoing it and listen and adjust your PT to suit your personal needs. My one month checkup went great, in fact I am doing better than most but then I’d always been pretty active so the recovery is also easier. It’s been 1 ½ months and other than a twinge which slowly lessens every day, my knee feels amazing. I can’t wait to hit the slopes this season but the doc is holding back getting my custom knee brace. Grrr!!! Ah well, he knows me. He knows I’ll probably do something silly as soon as I have the false sense of security the brace gives you.
All in all, I couldn’t have asked for a better Dr. or medical staff. Cannot recommend him enough!

Thanks to TheDrugDealer and all the drugs I was on, I was falling all the time. Losing my balance, vertigo-​like symptoms, and walking like I was drunk.
When I was walking into my 1^st Sleep Study on Sept 29 2005, I fell in the parking lot of the hospital. I landed flat on my left knee and since I was carrying an umbrella, my school backpack and luggage for my overnight stay, my right shoulder had the rest of the damage. For about a week I couldn’t move my arm to even put on a bra. My next door neighbor had to help me. My knee only hurt when I put pressure on it. Which in Culinary School was all the time when we were scrubbing kitchen floors.
On October 19, 2005, I went to see Bing S. Tsay for my knee and shoulder. He said I had a Rotator Cup Sprain in my shoulder but it had improved significantly by the time I saw him, he expected that to continue. The knee on the other hand… I showed him where it hurt and he started pushing on it. I grabbed the sides of the table and grit my teeth to keep from screaming.
He said when you fall directly on your knee you can bruise or bust was is called the Subcutaneous Prepatellar Bursa Sac. This sack will bleed or leak which can cause scar tissue. The scar tissue is what is so painful. This is a condition known as Prepatellar Bursitis. He said during that appointment that he normally gave cortizone shots as the first line of defense against the pain that this condition causes, but wouldn’t you know it… cortizone is one of the two medications I know for a fact that I am allergic to.
Instead, he gave me a sack full of samples of Mobic, an anti-​inflammatory (and to stop taking the Naproxen from «TheDrugDealer» as together they can cause ulcers) and said for me to go buy a Knee Pad and start wearing it for the next 3 — 4 weeks.
At my follow up, he started mashing on my knee and I started tearing up. He found the worst spot and I had a hard time not screaming. He said, so, I see this has not gotten any better. Well… since you are still allergic to cortizone then I guess our next conversation is surgery.
He said that he would make a small incision on my knee and then go in and clean out all the scar tissue from the busted and bruised bursa sac and then stitch me up. He said it was a quick surgery, in an out, go home the same day and start walking the same day. Just to keep that knee straight for a week.
I had surgery on Dec 29, 2005. The surgery was a breeze. The worst part was the fact that my veins like to play hide and go seek with nurses trying to install IVs and the shot of phenergan in the top of my right thigh after I threw up the grape juice and animal cracker snack they gave me in recovery.
I have a long scar across my left knee left from the incision and 8 stitches. I was only on pain meds for one day after the surgery and was on crutches for a week.
If you have to have your knee sliced open, Dr. Tsay would be a good one to do it.