Wescom Credit Union

I, too have been a member for many years and the my experience over the last few visits a r this location have been awful. Their customer service is worst than a large bank and they offer no solutions. Just a simple sorry or promise to do better next time. Maybe it is their lack of trained representatives or that they don’t care about its membership. I remember the days when you could walk in to a branch and be greeted with a kind word… not any more. I may be looking to go elsewhere after 32 years.

What can I say I have been with Wescom for a decade. I am much happier with a credit union then a regular bank. Although I have moved to San Diego I still haven’t brought myself to leave Wescom.
I recently had my card number stolen and had to cancel it. I did this on the over night fraud line. I was informed I could come into the branch and get a replacement card or wait in the mail. Luckily I was headed to Orange County the next day so I decided to stop in. The replacement process was simple after a few quick verifications.
They also have a coin star machine in there and for members it is no charge to use so it was nice to deposit $ 50 in change hahaha.
Thanks for always being so easy to use.

Another day, another credit union. Except this one is closer to work.
I needed to deposit a few checks so of course, I need to find the nearest co-​op credit union. Luckily, it’s also close to where I get my Starbucks. Woohoo!
The new style ATMs are outside. Parking is plentiful and I was in and out in about 5 minutes with time to spare to get my coffee and get back to the office. What’s not to love?

I too like many have been a member for over 30 years and multiple (6) accounts.
Tried applying for a loan recently and they wanted all kinds of docs and requirements like income, bank statements, and so on. Income (yet I have direct deposit). The funny thing is all my accounts are with Wescom and they acted like they don’t know a thing about me.
They also hire employees who have major attitude problems. Lisa at the Mission Viejo branch is a perfect example. Every time I went to that branch she made her point to make sure I got her so she can be the rudest person and try every attempt to make a simple transaction very difficult. She had it for me and not sure why. Could it have been that as a member for 30 years I knew more than average member and called her out when she made mistakes and got corporate office involved once.
Yes I agree with other members and fellow Unilocalers in that Wescom lost its roots when it was Telephone Employees Credit Union some years ago. TECU was founded by 3 telephone workers for the purpose of helping others get away from big banks horrible service and fees.
Well I must say Congrats Wescom you scammed us all by believing your different than the big banks. You just made yourself equal with all the fees and horrible service.
Just by having an account for 30 years and your whole family banking with same bank means nothing anymore. Your just a number now, even when all your banking is done with them. They still don’t know you…
No wonder why members leave. It’s Bank of America, Wells Fargo, Citibank all over again.
Time to look for a new bank…

I walked into this location 2 weeks ago to report my debit card lost/​stolen. Rep says we will order and mail you a new card she even verified the correct address.
2 weeks latter I still do not have my replacement card.
I contacted member services and they inform me I can get a new replacement card on the spot by going into the branch.
WTF!!!
Why was this not offered to me 2 weeks ago when I was at THE BRANCH???
Seriously annoyed with the increase in declining services.

Been a member for 36 years. They are now worst than a bank. Fees for everything. Make mistakes ALL the time. ATM cards are the worse quality. I am sad to cut ties as my dad signed me up when I was a kid but now they treat you as a number. No customer focus like back in the day.

Excellent service, great rates and overall easy to use services. I would have given them 5 stars but their location is a bit of a pain in the butt to go to since it is at the very end of a very busy shopping center, which makes it hard to find a good parking spot. Wish they had a drive thru ATM!

Thieves!
Potential CLASS ACTION LAW SUIT in the making!
Any good lawyers should consider this a fantastic opportunity to get involved.
In Nov 2007, June 2008, Sep 2009, and in Feb 2010 we requested to remove «overdraft» protection. Each time we received verbal confirmation while in the branch that the overdraft protection was removed, but it was not.
I would use the Visa debit card to buy a $ 2.35 item and the charge would be approved, only to find out that Wescom would charge $ 30 for the service that we had removed several times before. So you end up paying the $ 2.35 + $ 30 in total.
Afterwords I would request the service to be removed and to be reimbursed for the $ 30 since I never wanted the service. Wescom would consistently remove only half of the $ 30 fees that should have been removed. After hundreds of dollars paid in fees and multiple request to have the service removed and multiple confirmations that the service was removed, it still remains.
If there are enough of us that have had this experience lets ban together and file a class action law suit.
I expect to pay fees on services I requested or even fees for services that I did not request. I should NOT be paying for fees for services that were clearly communicated as unwanted and confirmed as being removed. Considering this took place over such long period of time we can only conclude this as theft.

Couldn’t figure out why my son’s $ 40 co-​pay at the Dr. office was declined when I know I had over over $ 2k credit available… for emergency purposes. Called the bank and they decided to cut my credit limit in half so now I am over my limit… after just having made py next months payment early. Been a member for 20 years and carry my auto loan and insurance with them… Going on vacation for thanksgiving and was counting on my card for misc. charges… like the airlines who charges us per bag… Sooooo incredibly disappointed and disgusted that this is how a Platinum Signature member is treated who has never missed a payment. Thank you Wescom. Looking for another bank for the new year. Would give no stars if possible.

Atm onlyworks if you have money in the bank. Good location. Close to Starbucks. Money and coffee. The tellers are friendly and it never seems to be to busy.

Maybe I should blame the economy for the 3-​star review. When I first became a member, I was very happy. I kept a minimum balance to avoid paying fees and enjoyed having a picture of my dearly departed kitty on my ATM card. The were open on Sundays and life was good.
Then they stopped being open on Sundays. And most recently, they changed their «point system» (which is too detailed to get into here), which prompted me to close my account.
I went in there expecting to get the runaround, but I felt kind of depressed when I walked in there. First, I think I was the only customer in there. Second, there were only 2 tellers.
I told the guy I wanted to close my account, and there was no trying to win me back. I just filled out a form and VOILA! I had a check in my hands!
Then a few days ago, I got a comment card on why I closed my account. But there was no begging to get my business back. That kinda made me think maybe I should re-​open my account and close my account and my other bank. I love that they’re not groveling at my feet and pestering me!

I did my research and was well pleased with the result. Wescom treats me right, and is very low stress. They set me up with a low interest car loan, a great savings and checking account, and some very helpful staff. I’ve never seen the line in this place get that long, and if it does, most of the service can be provided by the two ATM’s outside or the computer stations inside.