US Post Office

Uhhh, what is this place. I stopped by yesterday to send a few packages but I knew I was going to use the automated postage machine anyway, so I’m not sure why I was rushing to get there. The self-​service lobby is open 24 hours anyway! And it’s equipped with lots of flat rate boxes, is well lit, clean, and well-​maintained. I’m coming here all the time for my postal needs and I can do it any time I want! Large parking lot.

I have a business in the area of Fitch and Cowan in Irvine. We have a mailbox at the corner and pickup has always been 5pm. Now it’s being changed to 12 noon. If you want a 5pm pick-​up you have to drive to the Murphy Post Office. Businesses do not appreciate having to drive that distance to a post post office that has the worst parking lot in all of Irvine. Traffic is mess and now they’ve added more traffic congestion. Terrible service!

When I say service they say meh… service…meh; ok, they actually do labelled passport service, but appointment required. And when I asked them what is the earliest appointment time, they informed me in 3 weeks. And was asked to check other Irvine locations. this location is hidding in a neighborhood area next to the freeway and was unable to serve me when I already got all the document needed to submit myself. I ended up visit our local and get things done right away within 10 min.
Not my cup of tea… meh to return for service.

Why. Do. They. Close. At. 4:30.

The customer service here is a nightmare and I consistently come here because it’s close to my house and avoid getting in line and use the machines instead. I love how the lobby is open ²⁴⁄₇ and the location.

This is one of my favorite post offices because it’s in Irvine and it’s pretty, clean, and accessible ²⁴⁄₇. It has an after-​hours self-​service postage machine where you can weigh, stamp, and send packages without going during business hours. Pretty convenient! I LOVE the self-​service kiosk because I cannot always make it to the post office in time, but using the kiosk, I can still get my packages out after-​hours so that they’re sent early next morning! I wish EVERY post office had this!

I’ve been here several times and have rarely waited longer than 5 minutes. Today I was in line and Margie called me over to a register adjacent to the line. She was nice and friendly and helped to send my package. Great customer service and not terrible lines like the post office over by Sand Canyon.

Terrible, I was here on a saturday 30 minutes before closing, stood in line 3 times, in respect of other people’s time I stepped out of line to get organised and figure out which option to pick with international package shipping, the IDIOT who helped me in the 3 times seems to be in rush to go home, first he said I need to fill out customs form, second time he said I need to use a different tape for registered mail, third time he said there’s no registered option for sending international packages!!! (assuming he didnt want to stay late few minutes to retape the package, I told him I want the cheapest option which he gave me the second time, first class for $ 31, when I was about to swipe card it was $ 52 for priority mail, I was like you just said $ 31 few minutes ago, then he blames me for using the big customs form, and complained «WE ARE CLOSED» when he had to change the form to the smaller one… WTF WTF seriously, very rude and I was the one stepping out of line to let him do his work ! now I’m writing this review I’m just disgusted of his attitude. I hope he gets such crappy service from every single place he goes to SMFH

I accidently drop off an UPS package at Northwood STA — my bad. So I went back to the post office and they told me that they exchange the incorrect packages with other curriers when post office received them. Two months past and the package still no where to be found and the answer I got was «Oh, we handed over to UPS. «
I don’t understand why they can’t just return the package back to me the sender and asked me to pay for the return postage? So now I lost money and the package was no where to be found. If the post office can deliver junk mail then I think they should be able to return any wrong courier’s package that was accidently send to them by mistake.

I really don’t get the negativity here. Typically, many USPS locations get bad reviews and deservedly so, but this location is the most pleasant post office I’ve ever been to. It is the only location that has never failed to scan my shipped items, which results in immediate tracking updates and a peace of mind. Keep up the good work guys!

Giving one star as I can’t give it zero stars. I’ve been to this post office once. Terrible service or lack there of. I definitely felt a little discriminated against. Will certainly go to another location as this one certainly does not deserve a second chance.

I came in 10 minutes before closing and there were only a few people in front of me. The line went by very fast, once I made it to the front of the line; there was a huge line of people behind me. The associate was very nice and struggled to find the address that I was sending to but she was very patient and persistent. This location is probably the best post office that I’ve been to.

The female brunette supervisor, Delfina, is not qualified nor willing to resolve customer issues. She will not do anything she says she’ll do, and she will withhold information from you until you start pressing her with questions. If you don’t constantly monitor what she is doing, she will make it seem as if she tried to do something. She does not know how to mediate any issues and would rather dismiss you as she hides in the backroom, waiting until you leave.
A couple of other employees there, however, definitely have a genuine willingness to help. They’ve done more to help resolve an issue in half an hour than Delfina «did» in the 6 hours I’ve checked up on her.

I had to go here again and received much better service this time. Certain staff bring it down!

When they say they close at 4:30, they close. Luckily I was there at 4:29 because the 3 other people that came at 4:31 were turned away but the guy frantically closing the supply area and saying we are already closed. There was one poor lady and her 2 little kids that got turned away without even asking if there might be a self service method like buying stamps, that could help her. I’ve never seen this with any business from restaurants, retail shops or anywhere else. What’s the harm in take the last few customers? Just messed up and inconsiderate. It was literally 4:31.

I’ve never had to go to the post office until recently and as a post office noob it may seem confusing at first, but my first visit here I asked the multiple workers around and they told me briefly what to do and I was still confused. I asked them lots of questions and they answered so I like that. My second visit it went down smoother than butter. Once you get the hang of things and you know what to do its a smooth visit. Convenient with lots of staff. FAST! Clean! Great overall experience.

This is my local post office and it basically sucks. I’ll spare you the entire history of my bad experiences here, but here’s the latest tale.
Went there today to mail two tiny, identical size and weight, manila envelopes with cheap gift cards in them. I carefully packed them at home to save time and brought them in to buy the proper postage and be on my way.
Went to the electronic postage kiosk machine because I hate waiting in line and answering 50 questions from the workers or dealing with incompetency. I went through all the touchscreens carefully and picked all the appropriate options. It told me it would be 91c to mail one letter which was perfect, but it wouldn’t let me do both letters in one transaction, and doesn’t take cash, so I gave up on this and went to the window.
Even though I was the only customer, it took them 2 minutes to acknowledge me. The guy then weighed and examined my stuff and asked me what was inside (none of his business, but I gave him an honest enough answer so he could ring it up properly). He then told me it would be $ 2.32, and I said oh but the machine said it’s 91c, so that would be the cost to mail both right? He said YES, that’s for BOTH. The POS touchscreen at the counter showed another option for $ 1.14, but he said that didn’t apply to mine because it had something rigid inside. I’m like OK whatever, if it’s for both then no biggie. He proceeds to put a $ 2.32 label on ONE of the envelopes and then I realize this guy has no idea what he is talking about but he’s already proceeded and there’s no going back now. He then looks at me with a straight face and says, that’ll be $ 4.64. I won’t even look at him at this point and just give over my money, having now been charged more than double what the actual postage should’ve been, and basically lied to. Couldn’t get out of there fast enough at that point!
The hours are a joke too. I can never remember any other post office that closes at 4:30, which means you’ll probably have to leave at least 45 minutes early if you want to mail anything before the end of the day. The fact that this tiny inadequate hole serves nearly half of Irvine, a city of over 250,000 people, is ridiculous. And the Sand Canyon post is actually slightly closer to me, but my mail goes through here so I’m still required to drive to this place to pick up mail and other stuff for reasons I’ll never understand.
Bottom line: USE THE KIOSK IF YOU CAN. AVOID THE PEOPLE AT THE WINDOW.

This is my favorite post office. There is always a long line but it is worth it to come here in Irvine over some others. The people are usually friendly and helpful. There is plenty of parking even when it is busy. Line moves pretty fast. This is the only post office I will go to!

This Post Office is one the the better ones that I have visited.
The good thing about this location is that they have an automated stamp and mailing kiosk. For some reason, most people rather wait in line as opposed to using the automated service. I find that the kiosk is much faster than dealing with a person.
The staff are nice and friendly… it’s usually the customers that are rude and impatient.
I would give this place 5 stars, but there always seems to be a significantly sized waiting line when I come to mail items. You would think that they would either have the employees work faster or open more mail processing stations during the busier times.

Dear US Postal Service,
In case you haven’t noticed, it’s almost Christmas.
People have to buy stamps and send packages. A lot of people have to work during the week and can’t come here Monday through Friday.
Why can’t you be open when people actually need to come to the post office?
When you stay open than people come in and spend money and you can pay your employees to be there. What good is it to be open at 2 o’clock in the afternoon on a Tuesday when everybody’s at work?
I’m just waiting for the time when it’s finally legal to send letters through FedEx or UPS.
When there’s a player fair market place playing field then you’ll be out of business for good. If you don’t want to deliver mail six days a week then fine. Most of it is junk mail anyway.
But if the US Postal Service has to be the only alternative for mailing letters, then you need to be open and people need to mail things and buy stamps.