Urban Outfitters

Urban Outfitters has always been kind of eclectic for me. I love to browse through the barely appropriate books, merchandise and accessories. The clothes have always been kind of expensive but lately, I have really taken a liking to their dresses. Some of them are still kind of inappropriate but for a more petite girl like me, hemlines can make or break a look. I recently found a few sundresses that work well with my figure and I took advantage of a sale they recently had to buy some dresses for date night. While their items are less mainstream than the GAP, Banana Republic, and Ann Taylor crowd, they do have a lot of on trend style items that are worth looking at. Sometimes it’s easier to order online and return it at the store, so I do that on occasion. Service has always been great.

The customer service when you go into the store is o.k. They do greet and on some occasions ask if youre looking for anything and need help, so thank you.
On the other hand, their customer service on the phone is horrible… the girl was such a jerk… hence the 4 stars. but I LOVE this store, the outline, and I love the range of clothing they have.
Just be nicer to people on the phone!!!

Best looking Urban around! Store looks awesome and the selection is curated to perfection

They’ve got facial and body care products now! Since when? Who knows… But they have really good stuff. My favorite was the Evian face mist. Perfectly light after you wash your face, so your skin doesn’t get so dry. The dry hair shampoo products were cool too! I’ve been looking for these.

The people here are not helpful at all. My sister and I were trying on jeans and they didn’t fit so we asked for a different size and it took forever for the girl to come back with the pants and they weren’t even the right ones and then when I went to get my own pants the sticker says one size and the tag says another size.

This store would be so much better if they hired more competent workers… Came here the other day and got bad service left and right. The fitting room attendant doesn’t even look you in the face as she talks. I won’t say her name.
When I went to make my purchase, the cashier was just dilly dallying and then walked away to go touch some clothes. WHILE I WAS IN LINE. WTH?! Why did UO hire blind people to work the register? My boyfriend and I were shocked… So we just waited until finally someone came.
When a male finally came to the register, we thought he might be nicer than the other two workers, but I kid you not – he had the blankest stare and didn’t even look me in the face while ringing me up.
The only decently nice person was the person who said bye when we left the store. The majority of the workers need lessons on social skills. They seem to be really stuck up and in their own little world. I will hold myself back from saying more negative things.
The environment of this store is really lacking. They need to hire better employees, like the ones at Madewell.

Why is it that almost every over-​priced chain store at the Irvine Spectrum has rude or inefficient employees? BAHUMBUG.
This place is pretty much like any other Urban Outfitters. $ 30 books, candles, t-​shirts, gag gifts, mugs, etc.
Ran into an employee doing some weird dance moves a la crystal meth, calling someone over I assume. I guess I must have expressed my discomfort because he seemed to sarcastically ask me if I was doing okay. Well yeah buddy, I am, I just need you to get out of the way here so I can go on over to the $ 2 FOR $ 22 SOCK SECTION (Really? 2 pairs of socks for $ 22 dollars? Come on, you have to make SOMETHING inexpensive.)
Two stars because despite the weird methhead dancing and awkward shopping atmosphere, I managed to leave with a copy of Orange Is The New Black for $ 5 as opposed to $ 16. The sale section here has something for everyone.
I love Urban Outfitters, man, but I cannot deal with the in-​store shopping experience. Shoot those free-​shipping codes and discounts, UO, because this girl is shopping online.

I bought my boyfriend a t-​shirt at the Williamsburg, NY store and it looked like there was a stain on it. The style is burnout style which is made to look distressed so it could’ve been an intentional look in the actual dyeing process. So I took it into the Irvine store and explained to Melissa, the store manager and she quickly told me to pick out another medium and did a direct exchange without my receipt which I told her I had left at home.
This sort of customer service makes me want to return again and spend more money at one of my favorite places for cool clothes and groovy stuff. Next pay check, I’m heading back to UO!

This review is for this awesome sales rep Olivia! Olivia help me find the dress that I wanted and also helped me order it online since the store didn’t have my size. She also has really good taste because she brought a few dresses that looked really cute on me to try on! Good job hiring Olivia UO!

Hey! Urban! BRING BACK THE SALE SECTION. You took it away and integrated it with the extremely pricey merch. And you put the Men’s discount pants in the DRESSING ROOM. Why on earth did you do this? Do you hate customers who buy from your discount section? Us Poors can’t afford your $ 50+ snarky t-​shirts, so we buy them when they get discounted. Put the discount section BACK in the store! When you do I will update this comment with positive feedback. Until then I’m holding you hostage for cruelty to customers!!!

Worst costumer service ever !!! Wanted a boot in a certain size and one of the employees told me he would be right back to help me after he put something away. Well he never came back! Another employee over heard me ask for the shoe. She was able to help me but never even offered to get the shoe for me. I stood there for 30 mins waiting for assistance, while the girl employee kept walking by me, would look at me and walk away. Um hello?! Went up to the cash register after I found something that I needed for a gift. Didn’t get helped until the 7+ employees just standing there up at the front finished their conversation. Oh and the guy who was supposed to help me find a shoe was standing up there too and pretended like I never asked him for help. Everyone working here looks like they hate life. Never coming here again

If I could give this place no stars I would. I talked to 2 employees and a night manager about exchanging something. And they all said it would be fine. So I called the next morning one more time just to confirm that the exchange was alright. Once more I got the okay. Nevertheless when I came in a few hours later, after lugging a large item through the spectrum, I was told that they couldn’t do the exchange in a condescending manner. Wow. Not only do you have disgustingly pricey merchandise and pretentious employees but you also have an inconsistent return policy. Classy.

I normally like this store, but the last time I was in here shopping I asked to try on a pair of boots and I loved them and I was going to purchase them so I held onto the shoes and was walking around through the clothing to make sure there was not anything else I wanted to get. While I’m walking around I notice that two of the employees are watching/​following me everywhere I go, then I over hear them talking about how they new I was going to steal the shoes, when I most likely would have spent more money on clothing. They way I was treated was very rude. They had no reason to believe I was going to steal the shoes, but went on to make my shopping experience very uncomfortable.

I’m not sure why they keep the music SO loud that you have to literally SCREAM to talk to anyone you’re with or anyone working. I get the whole vibe they are going for, but this is just annoying and makes shopping (and spending money) stressful.
Besides that, big store, lots of clothing and other «fun» stuff. As always, pretty over priced for not that high if quality. But, can find cute, trendy stuff.
Hard to spend money when I get a headache from the music…

This is a great Urban Outfitters. It’s very hard to bash on a chain store that has the exact same prices nation wide, thus I don’t understand why people would complain solely based off of prices.
Surely, the prices at any UO aren’t the best, rather they are somewhat unreasonable given the quality of some of their products, however, the clearance section never fails to tickle my shopping fancy.
My best find at this UO was of a pair of Birkenstocks for $ 10! Yes people — $ 10 for a pair of Birkenstocks — German-​made cork Jesus sandals that are usually about $ 80-​$ 120!
Thus, I recommend not to shop here except except for the clearance section.
I gave 5 stars because it’s a simple store, same as all the others, same staff that’s a hit or miss, but it has the BEST CLEARANCE SECTION in all of the great OC.

So the last time I reviewed this place was back in 2011.
It’s now almost the end of 2013 and my thoughts of this place have definitely changed in a good way :)
GOODS
1) I like how everything’s spaced out. Easy to walk through.
2)Nice workers! The guys at the fitting room looked a little bored, but I understand because I’ve worked retail before. The cashiers were really friendly too.
3) Better sale selection! More variety and stuff to choose from:) Alot of them I saw online and it was nice to try it on in person.
BADS
1) Waiting in line! haha It took longer than usual, but what can I do, right?
Overall, I really like this Urban. I feel like they improved ALOT since the last time I came here. Everything is more organized and I feel that it got a lot better!
Definitely coming back here whenever I’m at the Spectrum!

Ohhh Urban Outfitters!
Generally expensive.
Sale/​clearance is still expensive.
Hipster.
Lots of funky accessories.
Not gonna complain about about UO in general, as it’s the same with every UO across the country. I would recommend shopping online. They usually have wayyy better clearance selections and prices that the stores don’t have.
The store itself is spacious, lots of room to walk around (some tweens even run around in here lol), and SA are always nice.
Returns are easy, painless, and SAs has never given me a hard time with returns.
I always buy socks here, 2 for $ 22 and especially on college discount wednesdays, you save quite a bit :)

I’ve been to this store several times and enjoyed my visits here. It’s a fun place to browse around. There are always items of amusement at UO that appeal to my sense of humor. They also have a unique selection of books worth checking out.
The store carries men and women’s clothes and shoes geared towards a young crowd. Records are also sold here. I’m happy that this shop is in the Spectrum, both my husband and I like looking around here.

This is a nice store with some different and kind of kitchy stuff/​items for gifts. The clothing, etc. are pricey and I’m not sure the quality matches the price.
My daughters say it is overly priced. I’ve always found customer service really lacking.

Hello Kitty Monopoly for $ 20?! Hell yeah!
I’m not really willing to drop money for their regular priced stuff, most of which I feel like I can find similar styles at Forever or H&M. Student budget for the lose. It’s always worth digging around UO’s sales section though.
I pass up their jewelry because everything I’ve ever purchased has broken. I rarely wear jewelry in the first place, not like I’m wearing a necklace while wrestling a bear, so I can’t fathom why they always fall apart. Plus a lot of it makes me itchy. Nickel allergy also for the lose.