Tilly’s

Tilly’s is definitely for a younger crowd but it’s still there for us «grownups» who sometimes want short shorts or a girly muscle tee. They have started to sell rainbow sandals, which is a great plus. Overall they don’t seem to have a huge selection but their clothing does seem to change often with the season and just as new shipments come in.
Because of it’s location there isn’t really an excuse to not come in and browse; you never know if you’ll find something and it’s a great place to kill time while waiting for a movie!

Flagship!
Awesome brands and staff!
A must shop when in the OC. Recently remodeled.

Visited on 10÷24÷15 around 2:15 — 2:30 on our way to Buena Park. Terrible customer service by every single associate working. Did not get greeted, was passed by without a word, and one associate who reminded me of a bootleg version of Kylie Jenner (she had black hair with teal highlights) had the nerve to scoff at me. I was so irritated by this that I did not even want to buy anything anymore.

The store was remodeled as a flagship store, and it looks a lot nicer and the merchandise is showcased a lot nicer now too. However, customer service was terrible.
Was greeted immediately as I entered the store, but after that none of the floor employees paid any attention to me. Went to go checkout and there was one employee working the register, two other employees behind the counter, and two people waiting in line. Not so bad, but considering the person checking out was buying lots of stuff, it would have been nice for one of the two employees doing nothing to open up another register.
More time passes, and the other customer and I am still waiting to get checked out. Another employee walks up with a customer and immediately opens a new register and checks her out… what the heck? We are all waiting in line still. The woman in front of me eventually moves to get in line behind the employee that just opened the register. I stay in line for the first cashier. As all this is happening, 2 or 3 employees are just hanging out behind the counter talking to each other. None of them acknowledge either of us waiting.
Finally after 15 minutes of waiting, the first cashier finishes up and asks if I need help finding something. Umm hello? I have merchandise in my arms and I’m at the checkout counter… what do you think I need help with. I tell her I want to checkout and she tells me that the line actually starts at the other end of the counter (where there is supposedly a sign that signifies the start of the line hidden among all the jewelry and sunglasses stands) and basically refuses to check out my items. Pretty surprised she would say this considering there was no one else in line at this point, and it was obvious that the «line» concept wasn’t being followed by the other employee! I was pretty pissed off at this point considering there were more than enough employees to help all the customers but none did.
Bottom line: a visually appealing store, but horrible customer service. The employees definitely need to be trained better in customer service. I thought it was customers first, not conversations about your lunch plans first.

A lot of brands at the store and the stuff are very helpful and nice I asked for the last kings for me brother and I found it, thank you guys

Wasn’t very happy that no one helped me until I go into the fitting room. I even walked in to the store where there was two employees towards the front on the store and they both looked at me but neither one greeted me. The guy had no problem walking right by me singing to the song playing but didn’t even say anything to me. I was walking around the store for about 10 mins checking out the new remodel and picking up tons of clothes to try on but one around to serve me. When I finally got to the fitting rooms the nice girl did a great job in the fitting rooms, exchanging names, taking my clothes and checking back on me. The girl at the register made little to no conversation until I sparked up the convo. Ehhh I’ll shop a different Tillys next time.

My son & I came in to Tilly’s for new shoes and although very busy Brittany Mendoulla took really GREAT care of Us both. I was actually able to get a few holiday gifts with her advice.
The store has really nice merchandise which is why it is ALWAYS packed.
In gratitude,
S.E.A
Irvine, CA

Sadly, this is my second experience at Tillys of this sort.
terrible, floor manager no interpersonal communication skills! Generalizing on people she doesn’t even know basing it on the color of my skin. Rude as rude can be muddled a derogatory word about me. Pretty much left the store with a crying 7 year old because she wouldn’t honor the price on an item hanging along with same several others on an additional 50% off rack. cashier denied me the name on the sales floor manager and lied saying the corporates phone number was on the receipt. I will never shop there again and I will make it my mission to tell every family member and friends to boycott this store! Tilly’s should really re-​train or better train their employees. I feel really ridiculed by their treatment. My kids will forever remember how rude the employees here are and will boycott for future generations to come!

Went back to school shopping with my kids and the staff was amazing. Lots of help and the even though there was a lot of customers the line moved quickly and the staff had a smile. A couple weeks after I purchased an item and there was something wrong with it, the staff (again with a smile) replaced it. This was my first time shopping with the kids at Tilly’s (their suggestion) and I will def. be going back for more items in the future. Excellent

I have been to this location (
) on several occasions (mostly because they crank the AC and Kaya loves it during the summer) and I am almost always greeted when I enter the store (i.e.: Hello! Can I pet your dog?)by the friendly staff.
Tilly’s is a retailer in the action sports industry selling clothing, shoes, and accessories. Their first store opened in 1982 opened and now have 206 stores in 33 states. Tilly’s offers a good selection of brands and merchandise in the surf, skate, motocross and lifestyle apparel industries. A partial list of the brands they carry include:
Billabong
DC Shoes
Element
Fox
Famous Stars and Straps
Elwood
Globe Shoes
Hurley
O’Neill
Quiksilver
Vans
Volcom
Levi’s
Blue Crown
RsQ
Micros
Having a good selection can be a two-​edged sword if you don’t have the space to accommodate the merchandise. This is the case at this location. The aisles (if it fair to call them that) through the store are narrow and somewhat difficult to navigate. Kaya often looks back at me with a «where would you like me to go?» look.
Rohlinism: No one wants to feel like they are auditioning for The Maze Hunter while they are doing their shopping!
The organization of the store has most of the shoes (
) in the front of the store with several brands available. There is a set up (
) near the front of the store for skateboards and there is an excellent selection of backpacks (
) behind behind the registers. Most of the rest of the store seems to be divided between Men’s and Women’s clothing, accessories and sports apparel.
Last Christmas we came here looking (more like hoping) to find a «Eat the Rich» woman’s tank top for Erica by Iron Fist. I guess the theory is rich people taste better than poor people … perhaps they are less gamey? Apparently this was a very difficult item to locate and unfortunately this item was only available at their website. The staff was very helpful, ordered the tank top for us online, had it sent to my wife’s office and waived the shipping charge.
Although the items aren’t exactly my style (I am getting old), the selection is excellent and the staff is always helpful and friendly. If you the above mentioned sports or lifestyle, you should definitely check Tilly’s out … just make sure you bring some string along so you don’t get lost in the maze!

A nice store, nothing to special.
I have been to multiple Tilly’s before, and with Tilly’
right across the way, I expect a lot more.
The store was clean and sorta organized. The employees were hit or miss. Some were nice and helpful and others could care less about you or your business.
With how big the store is, I would expect it to have more of a selection. There were not very many shirts that were my size (large). I saw a ton of extra large shirts.
Overall, I suggest visiting quicksilver down the way. You will better luck with more friendly people and a better selection of clothes.

Do not order online from this company! They are a totally irresponsible company. I ordered some clothing from them. The order went thru but then I didn’t receive a confirmation email. After 3 days I called and was told the order didn’t go thru because my full name wasn’t written out (even though it is exactly as it is on my credit card). So they put the order thru by hand. Then after a week and a half I hadn’t received anything so I thought I better check. When I called again they told me the item was out of stock. I received no notice regarding this. I was planning to wear the item to a wedding in a few days so I was left high and dry. All they could say was «we will give 20% off on your next order». Their customer service skills were deplorable!

My favorite store in the Irvine Spectrum! I don’t care if the aisle aren’t as spacious as much, they got everything so it’s cool! Customer service is superb!

Staff did not know anything about shoes. had to get another person. than another. it was a bummer. we just left and went to the Vans store.
bummer as we came to tillys with a coupon to use.
oh well… good staff is hard to find

This is my favorite Tillys, so I usually wait to do my shopping til I am at the spectrum. The music is a little loud, but I think it fits the age group that shops at this store. Their prices seem more reasonable than they did a few years ago, which is nice. I have always had great customer service at this location and am always asked how I liked my customer service. Although they probably have to ask that, I’m sure they would be concerned and care if I had a problem. This is the place I go to if I want to find a jacket, converse, or a backpack.

Service was okay, employee on the floor were decent, then we went to check out the person behind the register over charged us and forgot to put items in our bag. We needed to go back to get the clothing they forgot to bag and have the manager take care of our over charged bill. Bottom line what a hassle!

The store’s layout was blatantly designed by an a.d.h.d riddled 12 year old boy. A boy who, while in the process of designing the store inexplicably decided that customers will enjoy negotiating a labyrinth whilst searching for a pair of boardies.
Coupled with a staff, however friendly, that is more knowledgable on the undulating music being pounded into your head from above than the products they are hawking and you have a recipe for a miss.
I appreciate that this is a local store and I have purchased a jacket from here that has had many goes. It was a jacket that was a sale item and it has since began falling apart.
The prices are way above market value and I recommend giving this place a pass.

A nice store.
Compare to the internet store, there stockings are not so big. Still I bouth 3 t-​shirts. They where verry, and just the things I was looking for.
The guys that workt there where verry helpfull as wel!

I love the service from Tilly’s. They ask you if you need anything, show you, and then leave you alone. They don’t pester you like other clothing stores. Which is always nice.
And if you do need help still, they will be conveniently located near you, but not hovering over you.
Prices are alright and always have my size.

After working for the company for a little under 2 years I still find myself swinging in the store to shop as a customer. The service is definitely top notch, I’m always greeted by an associate with a smile. The store is split up nicely, guys on the right, girls on the left. The guys side is well organized with «branded» items in the front of the section and then the third party brands towards the back near the clearance.
This visit I came into buy jeans because I dropped 21 pounds during my week long stay in the hospital and my old ones were just hanging around my knees. The Levi’s I found were perfect! Nice dark wash, a slim fit (I can’t commit to the super tight-​cut-​off-​circulation jeans) and the best part? $ 12 bucks cheaper than the EXACT same pair at the Levi’s store
I made my way to the back to try it on where once again an associate placed my item into a fitting room for me. Checking out in line was speedy as well, 4 cashiers and the line moved very quickly, the music that was playing wasn’t blaring loud like Hollister but loud enough to where there wasn’t an awkward /​boring vibe in the store.
Even though I don’t work here anymore I love coming back to visit my ex co-​workers and picking up new threads at the same time
–1 star for cramped and tight sections while you shop, too many tables are in the walk ways!