Takashima

BAD SERVICE!!! POOR ATTITUDE! I went to the store on 13 March 2016 after dinner. One of the workers with golden hair, lots of acne on her face was so rude and impatient. I had no idea how did she got the job. Made me such an unpleasant night.

This place have so many Japanese products/​cute plushies. I don’t always buy something here every time I walk in here but the girls who works here still managed to be so polite and asked me if I needed anything in specific. They were super nice and mentioned some of the products have tester and do not hesitate to ask them to try them out.
I love getting facial masks here because simply it’s convenient to just buy it and go home and not have to waste shipping fees or what not online. They have a wide range of facial products and I’m sure you can find something that might fit your skin type or need.
Come in and walk around :) They don’t bite!

The workers are so incompetent and don’t know how to resolve conflicts. The first time they sold me a dried out pencil eyeliner and said I couldn’t exchange for a new one?! How is that even my fault? Then they rang up an extra item I simply had a question about and right after I finished paying I look at the receipt and told them there was a mistake and she said sorry store credit only. Also — tip to management. Try hiring someone who can smile. Annoyed!

I haven’t bought anything from this place since November of 2014 but whenever I come to Diamond Jamboree, I pay this cute little store a visit to see if they have anything new. I come here for the Japanese make up stuff they sell. I was ecstatic to find that they have a Canmake section now which means I don’t have to order those online although they’re a bit pricier than online prices. I had a store credit from 2014 and asked the staff if it would still work but they nicely explained to me that they changed up their whole system. I wasn’t pissed about that because the staff was polite. Now that they sell my favorite Japanese makeup brand, I know where my $$$ is gonna go next LOL

Stopped by again for the first time in a few months and I was so glad to see a Canmake section now! Picked up a couple of items of course and the girls that work there are so friendly and welcoming. Everyone has a diff experience but mine has always been good.

I adore this store. Even if I didn’t want to buy anything, I always made an effort to stop by the store whenever I went to the plaza for 85 degrees or meet fresh. I never have employees hovering over my shoulders, I guess that’s why I like to come to here. Sometimes, I got ignored. But most of the time, the girls were nice, they said hi and asked if I needed help. I usually didn’t ask them for help because I knew what I wanted. However, during last weekend, one of the girls has helped me to pick out 2 canmake blushes and she even offered to sanitize a tester for me. So far so good!

Great variety of cute things!
This place had makeup, face masks, plushies, and more! I loved buying Japanese makeup products and Korean face masks here! I recommend the Japanese «aegyo sal» products (aka tear bag, eye bag) and the red ginseng mask with Girl’s Day on it! Only think I don’t like is I think the products are a little over-​priced.

Two stars because the selection of Japanese merchandise at this store is vast but the customer service is horrible. I have purchased many gifts at this store and I am always followed around mercilessly. At my most recent visit, I asked an associate a question about a Hello Kitty doll that was in a locked display case and she replied with an attitude. She did not open it to show me and just walked away. I feel as though they are not concerned with sales but only catching shoplifters. I know that I am not the only one that feels this way since other Unilocalers are complaining of the same thing. I hope that the owner reads this and realizes that they need to reevaluate their training methods. My last purchase was the large My Melody plush 3L. It will be my FINAL purchase there as I will now take my business elsewhere.

I’ve had an experience that is opposite to most of the reviewers here. Every time that I’ve stepped in, I’ve always had a salesperson come up within a minute to greet and help me. They have always been friendly and knowledgeable about the products in the store. Yvonne is my go-​to person and she has made some excellent recommendations in regards to skincare.

I hate to give negative reviews but I agree with most of the Unilocalers. They have good products & I spent a lot of money, I’d expect at least a bit of professionalism & customer service. A smile would be nice. I believe management should emphasize more on training towards this, it may do wonders for their business in high traffic D.J.

Don’t buy anything from here! Product bought 3 days ago brought back in original packaging with sticker and price on it. It is a shake gel pen for 13.00. I brought it back and they took it out of package and took pen apart and said it did not work but would not exchange it.
Very disappointing for my young teen daughter!

I’ve been here a few times throughout the years I lived in Irvine. It’s a cute beauty and miscellaneous Asian shop but the prices are incredibly marked up. I enjoy coming here to play with the testers and to pass time.
Customer service isn’t great. The workers there don’t come up to you and ask if you need help. They’re there for you if you have any questions about the beauty products, but don’t expect enthusiasm.

I have been here a few times. They are marked up more than buying at Marukai or Mitsuwa, but no more than $ 2 – 3. I moved from San Diego to Irvine, so the prices are more but they have more Shiseido drugstore products like Ma Cherie and Rosarium which I have never seen outside of Japan.
I have been to the Arcadia and San Gabriel locations, and I LOVE that they carry Canmake. I wish this one did! It would definitely boost sales for them too. It is normally empty here.
**all the bad reviews are for customer service. I have never asked for help here since I speak Japanese. So I have always said no to any help. But they always offer.

They sell a lot of korean/​Japanese … thi ng s here or whatever race it is…
Pretty pricey
Workers look ehhhhhh
Aren’t very friendly
They don’t seem so nice
They aren’t approachable
They don’t play any sort of music in the store so it’s kind of awkward when you’re going around the store and they can hear everything u say

This place is cute to walk by, the stuff in here is overpriced when compared to the other Asian stores. It’s just a bunch of toys, beauty products, Car stuff and just random things you usually see at other Japanese boutiques in LA, but smaller.

Takashima has many cute products: popular Korean beauty products, Sanrio, San-​x, and Ghibli characters. What I will mention is that items here are definitely over priced. The same solar-​powered bobble heads in Takashima are $ 30, whereas they run $ 8-​$ 10 in places like Little Tokyo and Chinatown. But if you are looking for a specific beauty product, it will be here for average price.
Regarding the staff, these girls are actually very nice and helpful and I was offered help by different staff members twice during my shopping visit.

Ok so do you know a little girl, tween girl, teen girl, or young adult girl? Well if so this place is a gift godsend to you most likely… They have a ton of stuff from asia that girls are likely to love
lots of make up
fake eyelashes
colored contacts
jdm auto accessories
tons of HK and friends stuff
Essentially it is your basic Japanese swag shop. If you want to get something for a girl that is a bit different this seems like the right place to go. The hello kitty selection is a lot different than most other shops that I have seen. The JDM auto accessories have air fresheners, seat belt pads, etc. Otherwise known as low end accessories for a little bit of comfort in your car. The make up, eyelashes, and colored contacts are pretty straight forward and will help those with dark hair primarily.
Not a store for me to personally do a lot of shopping, but my daughter may like some of the stuff here and the friends that i walked through here with seemed to like a number of their items.
So yeah this is a targeted shopping experience primarily for younger girls IMHO…

I suppose I could have experienced worse.
Weeks ago, my sister and I shopped at Takashima after we saw through their storefront window they were having a sale on hair care products. In case I forgot to mention, my sister is a hairstylist and does not shy away from telling me things like «YOUR HUSBAND’S SHAMPOO IS NOT MEANT FOR YOUR HAIR SO QUIT USING IT ALREADY.»
Anyway, I wound up purchasing Shisheido’s Tsubaki Damage Control Set for $ 21.00. I’m not sure what the regular prices are at Takashima but I’m guessing it’s a lot. Amazon is currently selling it for $ 29.98. Takashima also sells beauty products and knick-​knacky and novelty type gifts.
As other Unilocalers have pointed out customer service here is awful. The girls who work behind the counter just don’t give an eff. I don’t need someone to hover over me while I shop, but a simple «thank you» after I’ve paid or even «bye» as I’m leaving your store (never to return) would be nice.

What is this place? Is it a cosmetic shop or a souvenir place? Or is it for kitchen items? I am so confused…
My daughter begged us to come check this place out after eating lunch. Practically every item in this store is labeled in Japanese or Korean, thus alienating the rest of their non Japanese and Korean clients like us.
I found mascara sitting next to some expensive bento boxes. Hosiery next to some kitchen gadgets. Even the way this place is laid out is unorganized and extremely irritating. There were car air fresheners next to what looks like shampoo. for humans? Babies? Pets? I’m not sure, it had some kitschy cartoon animals on the bottle, so I’m not sure what that was for.
The girls who were working were a HUGE help. NOT.
They sat behind the counters looking dejected. One was probably text fighting with someone because she was babbling angrily to her co-​worker as she furiously pounded on her phone.
Even my daughter who would’ve begged and pleaded for a Totoro bento box found their prices too insane to even ask me to buy it for her. She just exclaimed «$ 25 for a plastic box?!? Really??» If an 11 year old thinks your prices are ridiculous, it’s pretty ridiculous.

The worst possible service you could ever receive. These girls have absolutely nasty attitudes and no sense of customer service.
I understand they have a very strict return policy. So, my sister bought a face wash and was at the counter paying before she realized she grabbed the wrong bottle. She told the girls and they said no returns or exchanges. WE NEVER EVEN LEFT THE COUNTER. So how could you tell us that you can’t even exchange something when we never even left the store. It was a silly mistake considering we can’t read the Japanese labeling on the products.
They threatened to call the police and security on us because we wanted to talk to the manager who wasn’t there. I swear on my children’s children’s children, I will never ever return to this store. It’s simply a disgrace to the entire Diamond Jamboree Plaza.