Murano at Cypress Village

Murano needs to do somehting about tennents who are too lazy to pick up after themselves. We have neighbors in my section who are constantly dragging their bags of trash down the stairs to the trash bins. Every time, the bag splits open disgusting food goes everwhere. I am constantly picking up and calling for maitenance to come over and power-​wash the stairway/​walkways to remove the food. They never come when it first happens but let it sit there for 2 days in the hot sun I am at the point where I am embarrased to have anyone come over. I have very high rent and the worse upstair neighbors which I am willing to put up with, but I cannot tolerate the filth!
Maybe if you put a notice on everyone’s door about their trash habits, it would improve.

I used to like it here. However after experiencing the bad customer service. I have to say don’t live here. They only care about your renewal and nothing else matters. Worst customer service in an apartment I have ever experienced. When their untrained «specialists» failed to communicate. They only claim that this is just a misunderstanding. No apologies what so ever. They are a «company» so be ready for being responsible for all of their mistakes.

I would like to give a big thank you to Mabel at Resident Services! I had a miscommunication with another IAC employee that Mabel resolved.
In the last couple of months IAC Murano is working really hard to address issues and it shows thank you!
Parking is much better, the grounds are cleaner, more local staff to help out.
Thank you please keep up the great work!

I usually don’t comment instantly out of rage. I let it pass for a few days if I still feel the same. But the way customer service talk to me was 100% unprofessional. With statements like «just because we’re one company doesn’t mean we can see each others accounts». Witch I know for a FACT you can. I’m not giving out names. I called my friend immediately, they were stunned. I’m going to be loosing about $ 1400. I really don’t like writing bad reviews. Taren with a «T» is extremely unprofessional. I even asked her, is that really what you’re going to leave me with. She said «that’s the way it is.» I simply replied with WOW. I said ok thank you.
Told her I’d give her a call back for my cancellation.
Told me goodbye and hung up.
I feel terrible for doing this but I feel people should know.

I’ve never written reviews for apartments before, because I’ve never experienced anything this bad. I wish I could it this place ⁰⁄₅ stars but you know Unilocal doesn’t allow that.
Murano Apartments is currently the worst place I have ever lived. Though if you are someone who doesn’t mind the constant trash overflow, nasty smells of fish/​garlic permeating into your bedroom and bathroom as you go to bed, and toxic incense coming in through your windows/​vents throughout the day then this is the place for you!!!
Ever since I moved in the outside trash is not picked up timely as it is always overflowing and/​or on the walkway to get to your car. My biggest issue is that you are paying a lot of money for what appears to be ‘luxury’ apartments on the outside; however, I am left beyond disappointed with the actual quality of the living spaces.
The neighbors in my section are constantly burning their incense throughout the day and it smells disgusting and it is intoxicating. Since moving in here in March, Thanks to Murano Apartments, I have now become a migraine sufferer due to the incense. How is this loving where you live!!! I have never had migraines in my life until I moved in here. I cannot even open my windows for fresh air so I feel like I am living in a prison. Never in my life I have lived in a place where that would be tolerated after 4 emails and 2 phone calls to management. Allegedly they have talked to the tenant but nothing has changed. Why I am being inconvenienced and having to endure horrible conditions??? What about quiet enjoyment, which is required by California Civil Code???
This has not been resolved in any matter and their response was to the effect, you have to continue to suffer while the other tenant gets to enjoy burning incense.
I moved out of a smaller apartment by the beach to move here and now I regret it each day. I have lived in other apartments and any issues I had were resolved immediately as this is infringing on other people according to California code. I have had the pleasure of meeting and talking to other residents and they have had other unresolved issues from trash, loud music, smoke, pet issue, etc.
PROSPECT TENANTS: DO NOT CONSIDER MOVING HERE – SAVE YOUR MONEY.
MANAGEMENT: DO NOT BOTHER RESPONDING TO THIS REVIEW AS I WANT ACTION VERSUS FALSE PROMISES/​WORD ON HERE.
I PLAN TO WRITE AN UPDATE TO THIS REVIEW.

I lived there for two years. Overall was a decent experience until the move out part. At first, the property was maintained very well, it was always clean and organized. Then things getting a little sloppy, the stairs for examples are so dirty, the trash area is always flooded and the noise at night is getting worse too. It doesn’t make you feel like you live in a «luxurious» apartment complex anymore, definitely not matching the high pricing they charge you!
The warning here is how they charge your security deposit. All of our $ 499 deposit was charged to all kinds of fees, and I actually owe them $ 21.xx. One charge, which I disputed with them for almost a month, was the «damage» for the hardwood floor. First of all, my unit only has the kitchen area covered by hard wood, the so called «damage», according to the pictures they sent to me were a few black dots that are so hard to see with your naked eyes! They claimed their vendor charged them over $ 400 and my potion is $ 126! Another note, is never spend any money cleaning the place before you move out! They will still charge you cleaning fee anyway!
This is what happens when a company monopolizes a market.

Have lived here for about a year and a half. Overall, this is a great community to live in. There is always enough parking for us and guests when they come over. The area is kept relatively clean. The office staff tries their best to be helpful and are never rude. I am taking off one star just because there have been many maintenance issues with the gym that go unresolved for long periods of time. Many of the treadmills have buttons that don’t work. The AC was broken multiple times, causing the gym to just smell terrible. Finally, there are some people who bring children into the gym with them and just let the kids have their way with the place. They interfere with other people working out, as well as cause disturbances. Being polite and ignoring it only goes so far, but when it happens on a regular basis, it really starts to get irritating. Just the other day, there was about 4 of us working out as this 4 – 5 year old kid decides to turn the treadmill up high enough to cause concern. We had to intervene for his safety. Meanwhile, his grandma had LEFT the gym only to come back and continue walking on the treadmill.

We ended up leasing another place because our office space was closer to another place but just wanted to mention how GREAT our agent Lauren was! Such a sweetheart! And friendly! We went to go see cypress village last minute on CHRISTMAS EVE when the offices closed early yet Lauren took the time to address all of our questions and took us over to all the cypress properties. Once we got back everyone had left and she was locked out of the office but she brought us in and explained everything and was so helpful. She assured us that we can speak to someone else since she wasnt going to be back for a couple days. We had been searching for apartments for a week and she was the nicest ever! Thank you Lauren.

I have a 15 month lease here ending in 2 months. I was pretty satisfied with this place until 2 months ago. Not a high demand person typically. For example, the ventilation is a little weak and smoke alarm sensitive, so I always have at least one alarm going off per week from cooking smoke.
The interior of the place is pretty decent in quality. Only two things I know that needs improvement (guest bathroom water heater is slow) and sewage is bad (sinks get clogged up). The maintenance guys are awesome here though.
However, what turned me off here was the last two months. I live on the top floor (third), and someone moved into second floor directly under me. They smoke weed all day, have parties and loud conversations until 2 to 5 am three to four nights a week. A lot of random strangers coming in and out of their place. I complained to the lease managers twice already but to no avail. I don’t understand why I pay $ 2200 a month to suffocate from weed smoke.

Moving out of this place is a pain! You keep the place in great shape and now all of a sudden when you move out they’re trying to suck every last penny out of you! They are charging 120.00 for cleaning (they only prefer there cleaners) and 45 for an accent wall paint and 50 dollars for shampoo!
It’s ridiculous that after paying 1600 – 1700 a month for rent they would be that petty for a 620 sq foot place when you kept it in emaculant condition! They said its Irvine Company’s Policy! What a bunch of nonsense from this blood drinking group of people! It sad but I was a very low key resident, had no requests over a year and half other than letting them know that there was a safety issue about a tree that fell in the middle of the road but once you aren’t paying them a substantial amount of money all things are game!
I was happy until they became petty after paying $ 25,500 to them over the 15 months I was here!

We have lived here for a year and could not be happier! Lauren our leasing consultant saved us! We looked all over Orange County and were afraid there was no place for us. When we walked in, we were amazed to find the perfect apt., the perfect location, and the perfect leasing consultant. She gave us a tour, processed our application, sharing her knowledge and expertise helping us get into our first place. She’s an absolute sweetheart and you will feel totally at ease. I love the peace and friendliness of our comfortable place and are getting ready to renew our lease.

Murano really took the stress out of renewing our lease. We are exploring our option but the fact that they offered to clean our carpet plus a small discount, might be just what we are looking for. After looking at other reviews for different locations, staying with the Irvine company sounds like the right thing to do. I RELLY do like living here and the area is perfect. Having Jeffery Trail in my front yard makes me love this place that much more. Oh and btw Jeffery Trail is where my fiancé popes the question.

Who need New Orleans when we have our own Mardi Gras right here in my complex.
Food, drinks photo booth and Carnivale Dancers. You have out done yourself again Mr. Anthony Utai.
It was an amazing night. Thx again Anthony

Thanks to Juan Diaz you’re the best maintenance guy! You always get stuff done the right way and fast.

Staff is pretty horrible.
I call them and leave messages and never get a returned phone call. Only time I ever heard from them was when rent was late.

This post is mainly to show my appreciation for the great service my husband and I received when visiting the Leasing Office. We had run into some issues renewing our lease online and went into the office for assistance, the level of service we were provided by Diego Acosta was excellent. He was quick and efficient at his job — on top of helping us renew our lease he also went above and beyond to ensure we were happy. It is experiences like that that make the difference and we greatly appreciate the high level of service he provided us.
My husband and I have lived at the Murano apartments for a little over 2 years now and we have enjoyed our stay there. With every apartment complex there will be pros and cons but what I appreciate about Murano is that when you provide them feedback they are quick to try to address your concerns and take action about improving your experiences. The apartments, landscape and pool areas are always kept up very well and are consistently clean. People are relatively quite and it has been a very nice place to live!

I chose Murano because of its proximity to my office and the amenities they offered. A garage, pool, spa, fitness center, granite, gas appliances, in-​room washer/​drier… what more could you want? This was also my first time living in an apartment, and I really spoiled myself. The facilities are very nice and well-​maintained. I never had to ask twice about a maintenance/​service request; they were almost always done before I got home from work the next day. The office staff were always friendly, whether it was retrieving a package or answering a question about something I couldn’t find on their website. The exact words from nearly every visitor I had were, «Wow, this is a really nice apartment complex.»
To be honest, I only left because I found myself spending little time in Irvine besides sleeping and working. I would recommend Murano to anyone looking for a NICE apartment in a quiet neighborhood.
Do make sure you understand the turnover assessments. The apartments are PERFECT when you move in because Irvine Company has a very high standard of cleanliness. Fortunately, they handle all of those services for you when you move out!

I have lived here for a a year and half and just went through the process of renewing my lease. I also had to go through a room mate transition during my existing lease. Both were complicated situations, and both times the staff were incredibly patient, helpful, kind and ensured I was taken care of.
John Fenton really helped my room mate and I out SOOOO much. He was accommodating, patient, proactive, helpful, and soooooo nice. He really gives Murano such a good reputation.
I love living in this community. Everyone is so friendly and kind. I feel safe. It’s GORGEOUS. I plan to stay here as long as I can!!!
Thanks Murano for being awesome.

I have rented 3 properties during my time in Irvine; 2 of which are Irvine Company ones. Stay away from this one.
I lived in a 1-​bedroom, 2^nd floor unit. I was a low-​maintenance tenant… stuck to myself, worked a lot, so when I was home, it was just to relax, eat, shower, and sleep. Unfortunately, my home was not my safe haven. The maintenance staff is quick to fix issues like bathtub problems, lightbulb changes, etc. Normal matters. I am grateful for that.
The walls, like other reviewers below already said, are paper-​thin. Every night, I could make out exactly what episode of Modern Family my neighbor was watching on syndication through the bedroom wall. Anytime a drawer was opened upstairs or they walked with a slightly-​heavy foot (I’m guessing), I could hear them. The lights would flutter when this would happen too. I sometimes felt I was in my own twilight zone episode.
Worse than all of this, and this is the cause of my rating, the office staff lacks the ability to be accommodating and competent. I was in a situation where my downstairs neighbors were very loud, to the point of disruption. Almost every evening, they screamed at each other, slammed doors, blasted music and the tV, fought loudly using profanities… etc. I voiced my concerns to the overnight staff and also to the daytime workers and nothing was done to rectify the situation. In fact, when I called the night Security one evening (at 2 AM) because of loud screeches and fighting sounds, Security said it is not their primary concern and did not arrive until another 35 minutes. I even heard them arrive, ask if everything was ok, and then walked away. Lesson for me… consider calling 9−1−1 instead.
Then, my move out… my recommendation is to do no cleaning, no maintenance before moving out because you are basically not getting your deposit back anyway. They add on all these bogus charges and basically say it is what it is. I also had faulty charges added to my account for utilities, etc. When I called to reconcile the matter, they said the Utility company was adding the charges. When I spoke with the Utility company, they said the apartment was responsible for these charges. Ultimately, if you like playing a game of he-​said, she-​said, go to Murano.
The cherry on the sundae… after moving out and paying my last bill, I was sent to Collections Agency saying I did not pay my bill. Another 2 months later and finally Murano contacted the Agency to state I had in-​fact paid my bill. Very disorganized and rude management. Such a headache. And so unfortunate too. I had great memories of my other 2 properties I lived at while in Irvine.

My stay at Murano is coming to an end, and I am so sad to leave this community. My living experience here has been PHENOMENAL!
The community itself is gorgeous, and it’s more like resort style living than apartment living.
I was one of the 1^st residents to move-​in to the community when it opened. Throughout my entire stay, the office staff and maintenance team have been EXCEPTIONAL, they always go above and beyond for me, and do it with joy (best part is they are sincere about it and have a true passion for what they do!)
My Community Manager Nel, has always been kind, sincere, and responsive. I’ve been here a while (loved living here so much I extended my lease), and anytime I’ve had an issue, Nel would always take care of it, and then follow up to make sure that I was ok. She is very tactful, and what I value most, honest. LOVE LOVE LOVE her!!!
Cesar, my favorite maintenance person, is always professional, extremely skilled, and always willing to help. He is the type where if he saw you struggling with groceries or a very large package, he will stop whatever he is doing and offer his help. Truly exceptional man and always has a smile on his face!
Cicely, one of the Leasing Consultants, has A-​1 customer service skills, is extremely knowledgeable, and very caring. She makes me feel like family, always has a smile and hug for me, and will do everything she can to help when I’m in need. Definitely a rare gem and I have developed a life long relationship with her because she is that amazing!
Bottom line is it was a fabulous experience. I LOVED living here, and I know you will too.