Massage Envy – Irvine Northpark Plaza

This my second time here… and it was great. I know i will sleep very well tonight !!

WORST SPA EVER!!! I am so disappointed with the customer service at this location. I signed up to be a member last year because I really liked my therapist. However, she was always booked and I could never get an appointment even though I have a very flexible schedule. After months of not being able to get an appointment I decided to cancel my membership. Best decision I could have made. This place is awful. Then I went to have my very last massage because it had already been paid for. The therapist they booked me with was 45 minutes late and no one called me in advance to let me know. I had to just wait for her to arrive… as if my time wasn’t valuable at all. My suggestion… don’t come to this location. Or better yet try Origins instead.

This place is great as long as you are a member… With that being said my membership came for cancellation and I had several credits left (a couple hundred dollars) and when I would try to make appointments they would never have convenient times and there were a couple times that I had appointments and they would cancel them the day of. When I tried to ask if they could work with me cause of the circumstances they said no because I had been fully canceled. When i called another location to schedule something they were accommodating and they even told me they didn’t know why this location wouldn’t work
with me.

Went in because I have been hearing about cranial massages for migraines. I went in expecting to just get my head massaged but the massage therapist was amazing! She was very knowledgeable and gave me tips and exercises to do at home to help with my migraines. I left feeling relaxed and my migraine has decreased significantly.
The facility is quiet and clean. The staff at the front was very helpful.

The facility was clean and the front-​desk staff was very helpful and friendly. The therapist was very professional and helped ease my muscle pain. We talked about my needs and she was very knowledgeable about recommendations. She was open and easy to communicate with. It wasn’t hard for me to relax for my first time there.
My only complaint: Right after the massage, the front desk staff wanted to sign me up for a membership. It’s not terrible, but I get it — you have a customer there, they feel great, you have quotas, you want to sign them up. That tainted the experience. I think it would be better if they didn’t push the membership so hard; it made me feel like a number.

Been a member going on a year now. Have not had one bad experience there. Michele at the front desk explained the contract thoroughly and accurately & Amy is my go to girl for massages. I’ve also taken my wife with me for a couples massage & she loved it too. It’s a good price for good service & good massages.

I have been a member of Massage Envy for 8 years, and I am cancelling my membership due to the level of service at this location. I originally joined at the Paradise Valley, AZ location on Thunderbird and spent 4 years LOVING that location. I relocated to Irvine 4 years ago and have been consistently disappointed with this spot. I had a really poor massage last year and tried to talk to the front desk about it. The man working just argued with me and told me I was wrong. I blew off that encounter, but I have been consistently under dazzled until today. Today was deemed «Customer Appreciation Day» at this location. I booked a 90-​minute massage for 10 AM and took the morning off of work. At 8:15 the front desk called to say my therapist called in and would I mind switching to another therapist. I told her it was fine, and I would see her at 10. I arrived just before 10 and was greeted by the front desk staff of 3 people. The therapist, Barbara, came out to greet me and took me to our room. The entire business was blazing hot, and Barbara asked me if the front desk mentioned the AC was completely out. What??? It was hot, humid, and sticky outside and even worse inside! Not one of the 3 from the desk people mentioned the AC when I arrived OR during the phone call that morning. I suspect that’s why my original therapist called out of work. Barbara was great, and she gave me the option of rescheduling, but I’d already taken time off of work, and I had a migraine that had lasted for 6 days and counting so I decided to stay, despite the heat. Barbara did everything she could to keep me comfortable, and my massage was pretty good. The heat was atrocious and terribly uncomfortable!!! I never could relax much, and my heart rate was racing from the heat. As my massage ended, my heart was still racing at 108 bpm. I checked out at the front desk and asked about the so-​called Customer Appreciation Day. The girl gave a a card for 1 free $ 10 upgrade for future use. She said it was too hot inside to enjoy it today, so I should use it another time. She then proceeded to charge me for the full massage, although I told her I couldn’t relax. I paid for my massage since I technically got it. My issue was this: other than Barbara, every person I came in contact with acted like my comfort and convenience was of zero importance to them. At checkout there were several people at the front desk and in the office, and a man who looked like he could have been the owner breezed out past me and walked out of the front door without a single «hey…happy Customer Appreciation Day! We really appreciate your business!» BTW that was the upgrade every member was supposed to receive that day. Some customer appreciation. There is too much competition out there to receive less than stellar service for the price of membership. My advice would be to focus on the customer.

AMANDA IS THE BEST! She is the only reason I haven’t cancelled my membership and the only reason I gave 3 stars (although she deserves 5 stars). She is a great therapist. She listens and she remembers things from previous sessions. Love her and highly recommend her as a therapist if you are a massage envy client.
Now, as far as massage envy goes in general, not a fan. If you need access to cheap and regular massages, sure they’re great. But don’t expect to get any kind of exceptional service. Amanda was out for a few weeks and I had an absolutely horrible massage experience here. I mean HORRIBLE. Uncomfortable and inappropriate. I contacted the management and they did give me a credit for the session so I had a free massage on my account. However the manager was like grilling me on the experience and not at all apologetic (maybe a little fake apologetic). Front desk staff here has always been nice, no issues there.
Bottom line, you have to find a therapist you like and that works for you. But they are definitely not all equal. Not even close.

Took my daughter in for a massage for her birthday and Michelle at the front desk was wonderful! So sweet and very accommodating. My daughter said Susan made her feel relaxed and comfortable. I had Amber and she was lovely! Thank you, Massage Envy for such a great experience!

Update: after receiving an email from massage envy asking about my experience, I responded thinking that I would get some feedback. Nope! It’s been over a month and not a peep from them. Glad to see how much they care about their customers and their service. Never again. Please do yourself a favor and go somewhere else. These massages aren’t cheap and no place is worth it when they treat their paying customers in such a dismissive way.

I’ve had a membership to this Massage Envy location for a year now and have thoroughly enjoyed it! My massage therapist that I regularly see here is Ashlie and she is phenomenal! She really listens to where I need the most attention and uses the right amount of pressure to get the job done.
I’ve also been able to have a few facials while I was a member here — I saw Alona every time and highly recommend her as well. She’s very helpful and informative, giving great advice that’s individualized to my skin type and skin issues.
The only reason I don’t give this 5 stars is because like some chain businesses — they can be a little pushy with their sales pitches. But other than that, the staff were always welcoming and friendly. Ashlie and Alona were great and I’ll miss them (I’m moving).

This location is complete jerks. This situation happened a few months ago. You make an appointment for 9pm then the therapist doesn’t come out, I go to the front at 901 ask for a manger they tell me she’s in the back let them go get her, at 905 I ask for her again because I still have not been taken to the back for my massage. At 908 the therapist comes out, acts like a valley girl telling me that the previous client took longer to get out. Still by 920pm I was never taken in for my massage. Excuse me but I’m sure you can move to a different room to accommodate an appointment time.
As an update for this location. The complete staff needs to be DEALT with in a non professional way since they have completely screwed with my families accounts. A month ago we called the location to cancel our membership due to the staff there completely rude, mess with our credit card (charge payments when we had not authorized), suspended accounts when all we did was to freeze accounts for the time. When we contacted them to cancel, we had to file a complaint with corporate and got absolutely NO WHERE. The location manager told corporate that my mom had 2 credits, my boyfriend had 1 credit and I had no credits (not true). My mom needed to have a massage and we asked for the account to be unfrozen so that she could have relief, the response was «NO HER ACCOUNT IS SUSPENDED» why I asked and the representative stated that she did not know and that she couldn’t help us. The cancellation forms were submitted at this point for all three accounts, they took it upon themselves to do something of a waiver against our account and took away the credits (that we had paid for, NEVER told us what they were doing) and completely wiped out the credits and had the guts to tell us (after they even notified corporate) that the credits were there.
They stated they called and left several messages for us (to what number??? an old one that was no longer active and we had called NUMEROUS times and given the correct one. It’s very funny that they were able to call the correct number when a payment went through to notify us that there was a credit available.
You are supposed to be stress free when come out of having a massage but instead this specific location puts you in a higher stress level. Everytime you call to speak with a manager, you are given an excuse as to why she isn’t there, you never receive a phone call back and then you find out that they have screwed with your families accounts and taken away credits that we are supposed to have.
This location needs to go back to elementary school and learn the correct definition of Suspended vs Frozen. It has two total different meanings. Frozen (not permitted to be changed or incapable of being altered; fixed) & Suspended (To fail to make payments or meet obligations) in which we never failed to make payments. They took it upon themselves to «suspend» our accounts for what reason? we don’t know. We had requested them to be Frozen for 6 months. No time did any of us tell them to use our credits to cover the «suspended» months which were never suspended.
The staff at location are not trained and have no concern for their clientele. I can tell you in my Healthcare profession, if any employee did something like this to a patient or clients account there would be serious consequences and they would no longer be employed.

I had a massage with Ashley this weekend and she did a really good job.
She was professional, didn’t talk during my massage which I appreciate and listened to my needs.
I asked at the receptionist desk which masseuse they recommended for working out knots. They said everyone. I said I’ve never had one Massage Envy masseuse successfully work out a knot for me but have had it at other facilities. They asked me to describe what I meant by working out a knot and they recommended male masseuses.
So, if they could do that they’d get a 5 star rating from me.
Otherwise, I do recommend Ashley as she was very good.

Just adding a review for facials at Massage Envy. I’m now a member at another Massage Envy and have had facials at both and I don’t recommend them. They were not very relaxing and I don’t think they did anything for my skin that I couldn’t have done at home. I have had facials at Bliss and the last time I had a facial I got carded (which is close to a miracle). After my facials at Massage Envy, there was really no difference from when I arrived. Granted Massage Envy is a lot cheaper, but for the results, better to just do a mask at home.

Gabe was awesome! One of the best massages I’ve had in a long time. He ACTUALLY got all my knots out. I was stoked.

I love Lindsey, the Lead Esthetician who does my facials and Kevin, the Massage Therapist I go to. They are the nicest people and very good at what they do. I love Murad products and can honestly say they changed my skin for the better. They are the best. Love the ambiance at this location. Wouldn’t go anywhere else! :)

WARNING!!! DO NOT SIGN ANY MEMBERSHIP CONTRACTS With MESSAGE ENVY. My Name is Crisantos Hajibrahim and I was a customer of theirs as of yesterday for 1 Year and today no more. Let me save you a year’s worth of head-​ache and trickery worded contracts by telling you to just pay-​as-​you-​go with Message Envy. I think their service and what they provide is great, but their membership service offering is very complicated with hidden fees and charges, thats it’s not even worth the time if you are a busy professional like myself on the go all the time. It will literally take you months of «mistakes» to learn their entire membership hidden fee process for all the cost you will incur, in addition to the fees you are already paying .
Please trust me, this is not a good business process, do not trust the sales rep at the desk when they first ask you if your interested in this membership service. They will make it sound so nice and rosy, and you will not find the time in your busy schedule to ask all the right questions during sign-​up, until you are already committed making mistakes and they are already billing your credit card.

1^st Appointment– i was informed the massage person may get lighheaded and pass out, she may have to take several breaks– worst massage ever
2^nd Appointment– the person has serere body ordor and bad breath– incredibly terrible and not relaxing experience.
3^rd Appointment — person did’t really massage but shook me once again not at all relaxing
4^th Appointment — will not happen and am having the wortst time getting in contact with the manager Carols, whom does not return call or happens to NEVER be in the office. Very dissapointted worst investment and waste of money i have made, massage envy not only never relaxed but is still creating stress in my life — This place is awful.

Here is a summary of what happened:
1. I purchased a massage and facial package for my girlfriend as a birthday gift.
2. My girlfriend arrives and finds out that the person supposed to do the facial did not come to work today, and no one else can do it. Understandable. But I wasnt informed.
3. My girlfriend, being that it was her birthday, didnt make a fuss but did ask what they would do in regards to replacing the pre-​paid service. Massage Envy management told her they will add an additional 30 minutes to the massage.
4. She accepted and proceeded to get the massage.
5. At no point were the folks at Massage Envy truly apologetic or going above and beyond to keep her happy. They basically said that this is what happened and that’s it. No customer service.
6. Once my girlfriend’s massage was over, she called me to inform me. So I then called Massage Envy to see what happened, why they didnt call me, and what they would be doing (additional) to make sure we were happy/​satisfied with the service. The manager (female named Latisha I believe) informed me that I actually had been charged for the the 30 minute extra massage. I found this to be ridiculous knowing that they should have absolutely not charged me, and if anything actually given me a huge discount for the inconvenience and lack of customer of service. So I went back and forth, letting her know it was ridiculous and unacceptable.
7. She let me know she would call me back by close of business that day with a solution, and would refund a portion of the charge.
8. I didnt hear back by close of business.
9. I called back the next day and talked to her again. She said she would get to the bottom of it and get back to me by the end of business that day. I let her know that I was giving Massage Envy a chance to fix the issue before I went to my bank to dispute the charge. Again no call back.
All in all, it seems you are just a number here at this location. If the manager did not have the decency to maintain professionalism to call me back and the courtesy to help me out, then I would strongly urge you to go elsewhere. SUPPORT A BUSINESS THAT APPRECIATES ITS CLIENTS and CUSTOMERS. DO NOT GO TO THIS BUSINESS.

I recently had a 90 minute massage here for my Birthday. The people were friendly, the atmosphere was nice and they didn’t try to upsell… too much.
That said, the massage wasn’t great but it wasn’t terrible either. I think I personally would have just preferred a different masseuse. One other thing to consider: they will ask what kind of lotion you would like them to use. I would suggest trying one on your skin before committing to anything. My masseuse suggested I use a lotion they compared to «icy hot.» For the first few seconds it was nice but after a few minutes it just made me itch really bad. By the end of the massage all I could think about was the itching. I didn’t speak up because I wasn’t sure if it was the lotion my brain playing tricks (when you try not to think about itching, you itch) but after I left I could tell my skin had a reaction to the lotion.
Moral of the story: test the lotion. Summary of the review: good enough, not great.