Kiva Kitchen & Bath

I am remodeling a home and this was the worst I have had with all my dealings. I ordered two sinks and two faucets. The sinks were never delivered as promised, one was lost and had to be replaced, and the faucets did not match the sinks. They also keep billing me for the lost sink that I never received. Customer service was terrible. Communication was terrible and they don’t return phone calls. I am so disappointed, the woman who helped mw was fabulous but once it left her desk it all fell apart. Still trying to resolved the problem that began in July.

So I just want to start out by saying that I really love Kiva. Mary was so wonderful, she helped us out and we were really lucky to have her guidance. We now have a gorgeous bathroom with his and hers matching sinks, heated towel racks, rain shower head with another standard shower head. But that bathtub is by far the best. Everything matches perfectly. Thank you so much. I will send all of my friends and family to you.
Sara

We recently remodeled our home with Mary at Kiva. Mary walked us through the entire process helping us with everything from the bathroom sink to our new Dacor oven. We underestimated how much detail and planning was needed to complete our home project. Mary was our personal designer and the finished product has a custom home look. Thanks again.

Still remember this from several years ago… very unfriendly unprofessional service from longtime female employee, long last name. My order was not very large and her irritation and lack of attention to my needs very apparent. Wrong item ordered by her and when I tried to return it I was told no because of the condition of the box! Item itself was in excellent shape. Didn’t matter. How petty because I ultimately replaced my entire kitchen and she would have enjoyed a sizable sale.

I recommend anyone who is thinking about remodeling their kitchen or bathroom to make an appointment with Kenny to walk you through their showroom. You have to make an appointment to get the full walk through because this place gets busy.
I recommend Kenny because he is super knowledgable with everything. He’ll give you the pros and cons of each manufacturers, along with the difference in prices. He’ll also tell you what you may be missing or have too much of and what promotions each manufacturer offers.
I highly, highly recommend this place and I highly recommend getting Kenny to give you all the right info to make your decisions easier.

Still waiting for my sink…

Friendly? Sure, kind of… not really. Cost effective? No! Professional pimple poppers while talking to prospective customers on items they are inquiring about? YES! A+
I hope you all sense my sarcasm. This location is darn near close to highway robbery with what they charge.

I had the pleasure of doing business with kiva. We met with Dori and she listened to what we wanted and was then able to recommend some great products for us. We ordered a bathtub, shower base and some kohler fixtures from then. Their prices were the cheapest compared to what we found online and at other similar type stores. We have been using the items for a couple weeks now and are very pleased with the quality of them. The only thing that I didn’t like throughout the process was the timeliness of call backs and follow ups maybe they are extremely busy so you have to make multiple attempts to get a hold of them but eventually they do get back to you. So I will recommend them based on the overall outcome. The delivery was prompt and they showed up when they said they will.

We did an entire home remodel with Kiva and they have been amazing to work with. Renee and her team have gone the extra mile for us on many occassions. I would not hesitate to reccomend Kiva and especially Renee. I am very suprized at the negative reviews but in Kiva’s defense anyone who uses exploits in their review I would deeply discount; I think that says more about the person leaving the review than the store itself.
Try them out– they have great selection, knowledge and pricing and we couldn’t have been happier with them and I have very high expectations!

I ordered a bathtub from Kiva Ketchen last month and Dori helped us with the order. Dori was very hard to get a hold of and she doesn’t return your phone calls until days later. When we met on Saturday, Dori said she will call the manufacture and put the order through on Monday. However, it took a month for her to put the order through. When we opened the bathtub box and to install it in our bathroom, it didn’t come with parts to hold up the bathtub. Again, we couldn’t get a hold of Dori and the contractor cannot wait for a week for her to call us back. We spoke to some other people from Kiva and was informed that we will need to work with the manufacture about the missing parts. Such a horrible experience with Kiva, hope you look into this review and consider it before you purchase any items from them.

The Irvine Kiva Kitchen and Bath is not close to me and so it’s a treck to get down there to do business. About 25 miles to be sure. BUT it’s worth every mile because the expertise and insight I get from Renee on products is invaluable. And she is with me and my clients through the entire project making sure that we have what we need when we need it. She is organized and knows my projects as well as I do. You can go someplace else but you won’t get Renee. But if you go there and Renee isn’t there, the rest of the sales staff will take good care of you.
One more thing. I always think the rubber meets the road when a product fails and it needs to be replaced or fixed. Kiva doesn’t just take your order and leave you on your own. Every manufacturer can have an issue once in awhile. If you purchased your products at the Irvine Kiva, they will help you through these types of issues if they come up. Most other kitchen and bath showrooms are AWOL.

Are we talking about the same place (Jeannette K.)!!! The sales people here are amazing and SO knowledgable! Truly a showroom that will provide an excellent experience for all — well except the prior lady who’s foul language says more about her than the review she gave of Kiva and it’s staff.

Bitch, I don’t ever EVER want to do business with you, let alone even to walk in this store! Yeah, you, bitch with the long curly hair. There are customers in there and won’t let us in because they are closed. All I wanted to do was take a look at a few bathtubs WITHOUT even the help of a sales associate. We were going to take no more than 5 minutes, especially since the tubs were right by the door, you moron! If you are that cocky about not wanting our business, we sure as hell won’t give it to you. Bitch!