Kaitlyn Clothing

I went to this location today and its closed down. I was surprised since I was just there a couple of weeks ago. I will hit the Brea store this weekend. I hope to find out whether they will reopen at another location in Spectrum.

The worst store with the worst customer service ever ! I bought a skirt and the size on the tag does not match the actual size of the skirt! The purse had scratch on it !
When I went for a return they only offered me store credit for the skirt but not the purse ! I will never be back ! They only sell crapy stuff !
If you are willing to waste your money and time go to this store ! They are not trust worthy !

Wife loves the store for all the great selections at low prices. Seems to have lots of variety and easy to find what you want. Seems like whoever is buying for this place is doing a great job!

I don’t know why this place has so many bad reviews. I came here recently and was greeted when I walked in and a worker named Shade helped me find a crop top I was looking for. The clothes here are great and not over priced.

I’ve been shopping here since they opened. I work right down the street, so I stop in at least 1−2x a week. I’ve purchased so many items from this store and their clothes are really cute. I stopped in on Monday to look for some items for the long holiday weekend. Found a cute black lace romper and a crochet bikini top to go under the romper. Tried them on and liked both, but wanted to make sure it wasn’t too revealing. I went up to the counter to purchase, but asked the salesperson if I could bring it back if the hubby didn’t approve. She said I could exchange or get store credit. So I went ahead and purchased the items. I got home and ended up deciding to take back the items. So, today (Weds) I go into the store and a diff salesperson was there. She refused to take back the crochet bikini top (with tags still attached) because they considered it as an underwear item. No where on my receipt it was marked FINAL SALE, like they normally do. Again, I shop here all the time, so I know they notate FINAL SALE on the receipt if it is a final sale item. Her excuse was «Oh the person who rang you up was new, so she didn’t know.» Umm… HOW IS THIS MY ISSUE? Shouldn’t your salespeople be fully trained before they are out on the floor assisting customers? I’ve worked in retail before and usually the #1 main rule is to cater to the customer, ESPECIALLY if it was THEIR salesperson that was at fault. I asked the salesperson if the manager was there. She said she was on vacation so she feels bad for calling her but would call her anyways. Supposedly the manager/​owner would not honor the exchange for store credit and said if I wanted to buy something else, she would offer 20% off. Ok, but that is not what I want. Now that I brought back the lace romper, I will have no use for the crochet bikini top. So basically I wasted my money on it and it will just be sitting in my closet. Thanks, but I will now shop at Irene’s Story which has the same clothes but better service.

I have never made a Unilocal before. But this place heated me so bad, I decided to CREATE a Unilocal account just so I could warn everyone else about the ridiculous treatment I received here.
I’m at the Irvine Spectrum with my mom and sister, and she is shopping for prom. I decide, hey, the Spectrum closes in 10 minutes, I really want to run next door over to Kaitlyn (previously one of my favorite stores) and see what they have.
I get in there and get glared at which, I understand, it frustrates everyone in retail to have someone walk in when all you want to do is close. I am very conscious of this, so I am quickly, cleanly, and carefully scanning the store. I found the item I wanted. 8 minutes until closing time, I ask «may I please throw this on really quickly?» This was the piece I saw in the window and wanted. I saw that every size on the rack was medium or large, and one small Was on a mannequin. I wasn’t sure what size I would be, so I grabbed the medium and decided to use it to compare. «Sure. They’re all open.» She says to me, not offering to take it or walk me over or anything. I allow myself into the fitting room, and put the romper on. Problem 1) it’s slightly too big. No big deal, that’s fine! I’m lucky they have a small still. Problem 2) there’s a BIG hole RIGHT where the sun don’t shine, and you could see everything.
I run back out to her and say, «okay, I would like to buy the small off the mannequin. It’s okay I don’t have to try it on.»
She pauses, as if inconvenienced by the effort it would take to undress ONE romper off a mannequin, and proceeds to tell me «Oh. We aren’t allowed to take any clothes off the mannequins. Store policy.»
Funny.
I’ve worked retail for years and years, MANAGED my own retail store, and I’ve never heard of this. In fact, I’ve seen someone removing things from mannequins in this exact store before.
So I ask again.
«I really can’t have it. I promise I’m paying for it right now… I really want it.»
She replies to me «well. I can put it on hold for you, and you can just come back for it whenever we decide to take it off the mannequin, but I can’t take it off now.»
So you’re telling me, I can put it on hold. And have to drive all the way back to the Irvine Spectrum to pay for this garment at some other date because you can’t take the piece off the mannequin now, but maybe you will next week.
You really can’t just switch the small one with a medium one that you have 8 of and let me buy it? WITH MONEY??? It was clear to me it had nothing to do with the store and everything to do with laziness and wanting to push me out the door.
Disgusted with how I was being pushed to the side, I left the store and they’re losing my business. My money is just as green as everyone else’s, I can’t understand why I couldn’t just be treated respectfully, especially since I was in DURING business hours.

Love what the store has, but not a big fan of the employees. It would be cool if I was greeted and asked if I need help with anything.

Unfortunately I have to give this place a ¹⁄₅ on customer service! EVERY time I have gone into this store, I am never greeted by the girls, asked if I need help finding anything and I feel like I am inconveniencing them when I ask for a dressing room. I love the clothes, but hate going into the store because I feel like its a bunch of mean high school girls giving dirty looks. I went in with my boyfriend and even he said something as soon as we left about the employees, his exact words were, «ew, I cant believe them in there, that was disgusting»

Cute clothes, but the associates are so rude and need to work on their customer service skills. The manager really needs to change the way things are. The employees just walk right past you and pretend you are not even there. Try to avoid any contact with customers and just aren’t not approachable at all. They don’t even have people watching the fitting rooms to help you. Worst service ever, not coming back.

I love the clothing in this store which is the only reason why I pop in from time to time. But the associates in this store are downright RUDE! In the dozen times I’ve been in this store I am never greeted as I walk in, no one says a word to me and I’ve even helped myself into a dressing room and walked out without buying anything and still haven’t been addressed by an associate. My teenage daughter jokes about why even bother going into this store when they just ignore us anyways. I’ve worked in retail for years so this is something I take note of and if I was a manager or GM heads would roll!!!
Happy shopping :))

Haven’t been impressed with this store in a while. Sometimes you can find a great inexpensive top or shades but not lately. Staff is always friendly.

Most definitely can always find at least one piece that I love in this shop. Would recommend for sure :)

The store is cute, has some one of a kind items, and everything is relatively inexpensive. However, I went to this store today and was completely taken a back by one of their EXTREMELY rude employees.
I found a couple things I liked and wanted to try one thing on before I made a decision. I waited for a couple minutes at the fitting room before the two employees standing at the register finished their conversation and let me into one of the rooms. I didn’t like what I tried on so I put it back and brought a purse up to the register I had a question about. The same employee answered my question with the worst attitude. «Can you check the price of this for me I can’t find the price tag…» «It’s RIGHT here.» Flipped the tag that was zipped inside over and rolled her eyes at me. I told her I wanted to show my husband first and would be right back he was next door. When I came back I didn’t see the bag where I found it so I went back to the register and asked the same girl if she had held it or where could I find it. Her response was «YA, I had to put it back and pointed to where it was.» Her attitude was completely uncalled for and I could see her interacting with all the customers the same way.
I don’t know if these girls work off of any kind of commission, but I made sure to have another girl ring me up who was kind.
I’m only giving two stars based on my experience as a whole. I don’t think I’ll be back. Why give my money away to someone who can’t be bothered to be decent?

Cute stuff but they wouldn’t take something off the mannequin that I was going to buy and just blamed in on the management.

As much as I like this place… BE AWARE OF THEIR RETURN POLICY! They have a super strict return policy. No returns period, only eligible for an exchange within 7 days of your purchase with original receipt and tags attached. I’m the type of person that likes to buy a few things then take them home to see if they work but that isn’t really possible with their return policy. If they could fix that, I’d be much happier. At least make sure to discuss it with each customer… I was discussing how I was going out of town and just buying the pants to try when I got back because they might be too short with the employee that was ringing me up but she never mentioned once how their return policy might effect that. This isn’t the first time I’ve noticed the lack of customer service. That aside, the store itself is great!

Another Kaitlyn! I always shop at the one in Brea. Clean and easy to shop in. I don’t have time to be digging around and love that it’s so organized. Always have cute fashionable pieces and best of all well priced.
Irvine store is bigger.
I’ve never had an issue w the girls. Just shopping and someone always come by offers to start a dressing room for me.

2014 Unilocal 365 CHALLENGE — ¹⁷⁰⁄₃₆₅
I was actually really impressed with this Kaitlyn location at the irvine Spectrum! Their location in Westwood has been my favorite for a long time, but after visiting this past weekend, I think I favor the Irvine location much more!
This Kaitlyn used to be in another spot at the Irvine Spectrum, but they moved it towards the center strip of the mall to create a larger space. Before, it was about the same size as their Westwood location. Now, I love that this Kaitlyn is pretty big. Quite possibly the largest location I have been to, or perhaps equal-​sized to the one at the Westfield Topanga Mall in Canoga Park. I came to this Irvine location with a couple of pieces in mind that I had seen online. I could not find them at the Westwood location, but I managed to find everything at the Irvine one! I was really happy that they had everything I wanted. They also just had a larger selection of clothing in general and I found so many things I wanted, although didn’t end up buying because I would have walked outta there with several hundred dollars worth of clothing if I had!
Unfortunately, I don’t remember anything about the sales associates so I cannot comment on the customer service.
Overall, I think I may be shopping here rather than the Westwood location. Much larger with a better variety of clothing! 5 stars.

i love the cardigans and skater skirts here since it’s hard to find clothes that actually fit me elsewhere: P

love the clothing here! But the staff is kind of snobby. The clothing is cheap and a step up from forever 21, the quality is good, but I really have a problem with how un-​friendly the girls are, it makes me afraid to go back.

This place looks really out of my budget but surprise surprise, it’s just right. It’s like someone went into Forever 21 and sifted through all the hoochie mama clubbin’ clothes/​neon «i’m in junior high heehee» stuff and selected just the super cute leftovers. Most dresses here are just $ 29 and the selection isn’t too overwhelming like F21. I bought an extremely cute dress here last night that I am pretty much obsessed with and cannot wait to wear out.