Jo-Ann Fabric and Craft

It’s the biggest Joann around, but it’s not great.
The service is so lacking.
Especially the fabric counter. I ask for help and they don’t even know where the fabric I’m looking for is.
I debated between two and three stars but went with three because they do have sales and coupons q lot.

Came in at 9am on Tuesday for some craft items I needed and silk flowers. There were two checkers up front. I walked back to the craft section and it took forever to find what I needed. Many items were out of stock. No one was around to ask for help. Then after I went to silk flowers and it was a mess. I had to really look for the flowers I needed.
Once I got upfront there was a line of people waiting on two checkers who were really slow. It’s a big store– hire some people to check people out. I waited a good twenty minutes to get out. My coupons were no good but they were able to find me one online through my smartphone.
It’s pretty unorganized frankly. Three stars.

So I made sure the item I needed was In Stock (3) according to their website, but when I got to the store, the jewelry that I needed wasn’t stocked. I sales person did try to help me & even looked in back for the item since I had the item #, but no luck. She told me that people often walk out with jewelry so the inventory isn’t always correct. I asked, «But the website says you have 3! Would people really steal all 3?!!» She said «Yes».
They are ALSO almost out of all their ribbon. They are re-​doing their ribbon shelves right now, but should be new & improved in about 2 weeks.
Not changing my star rating (even though this was a completely wasted lunch hour), just letting people know they may want to CALL first if you need an item quickly in-​store & ask them to HOLD the item you need for you as it’s quite possible the website inventory is wrong.

I came here looking for a scrapbook and a few supplies and ending up being at this store longer than I expected. They have so many interesting things. It made me want to be more into arts & crafts. I don’t know if they have discounts often but at check out, the total price was a lot less than I expected. I didn’t see any signs for discounts so I was really happy that I saved about $ 12.

New location is great, seems to flow much better and more room. So much fun to tour the isles and see what else I can do besides what I actually went in there for.

Came at 7:00 p.m. on a weekday, so the place was pretty empty… Except the fabric cutting table. Thankfully I was just shopping for remnants, because the cutting line is slow as molasses. I was going to ask a question, but I gave up. I found what I needed in the remnants racks without any assistance, but I did overhear the employee being a little rude while I was there. Mind you the customer was asking a lot of questions, but still. The second the customer stepped away for a sec, the gal said to the next customer, «Her stuff has literally been sitting on the counter for an hour!» Little did she know the customer could hear her. Poor thing felt so bad, she started apologizing.
The remnants were all 50% off, so I got a good deal, plus at the check stand I found Dust Off for 50% off as well. Quite the steal. Didn’t get to use my coupon though — only works on full priced items. But don’t forget to show those on your phone!

I always come here after work on week days, around 7−8pm. It is vacant. So, there is hardly a line for fabrics to be cut. It’s the only time I’ll come here.
The store is well stocked. I don’t expect much from staff help, as craft items tend to range greatly, and carry 20 different names for one product. The staff are nice, though.

This location has virtually everything you need to have an enjoyable visit! They have a wide selection of flowers, scrapbooks, fleece, and anything else you can think of. My husband and I recently bought a scrapbook here and we love it! I recommended signing up for the emails because they have really great coupons with up to a 60% discount off regular priced items!

Real nice store, Door Busting sale today! They open at 6am people already here besides me! Let the craziness begin!

Corporate should review the lack of customer service on the managerial level. Tried to purchase one item at the store 12−16−15. Arrived 2 min before closing after driving 25min and the manager (man) stopped me after entering. I explained the situation & his response, «No, I’ve been waiting to close all night so I can leave.» I would have been done before the cashier at the register was through w her customer. Very disappointed. Will never return to that location.

This place is lousy. Do they go out of their way to find the most miserable people to work there? Does the job description state that you must display the worst customer service to everyone that walks through the door? Sure seems like it. All I needed was help with cutting fabric and I cannot believe how I was treated. And by the way, the place was not busy.

I haven’t been here since I moved, but I loved this place for fabrics! Just like it says, you can get all kinds of fabric! I repaired a hole in a leather couch with a piece of leather, I made curtains with some fabric, haven’t made clothes yet but probably could! They have everything. Love it! Oh yeah I love the $ 1 soaps, I am going to have to come back to get some more!
Oh yeah, did I mention the sales? You can look it up on the coupon on your phone! Just note that in this store the cell connection is very poor, so you will need to go outside to look up the coupon. So look up the coupon before you go inside. Lots of coupons!

what i’ve noticed after countless trips here for miscellaneous crafting /​sewing /​baking /​housewifey stuff: this jo-​ann is severely understaffed.
reasons:
1) there are a total of 7 registers, and there are usually only 3 or less registered opened. so naturally because of the lack of opened registers there is always a giant line of disgruntled customers.
2) there is always a line of people waiting to be helped at the fabric cutting table as well. why? because there’s only ONE person helping customers with fabric cutting.
god bless the staff here, they’re all really friendly and nice, but it’s the management that really needs to do something to improve the staffing. having your customers waste time in line is unacceptable.

I’ve shopped here for years, and I’ve always had a great experience.
A special thank you to Carol in the framing department! She spent a solid hour with me trying to help me pick out a unique frame. Then, she spent a long time trying to make it perfect too once all the parts arrived. I really appreciated her attention to detail. Thank you!

I’ve shopped at Jo-Ann’s before all across the county. This is by the far the worst customer service I have ever had both at a Jo-Ann’s, but also ever. The sales lady was around her late 50s, who’s name tag started with an A, and then the second name on the tag started with an N. Nanette I think?
The short version is this lady spoke to my friend and I in a very rude and patronizing tone. She tried to sell us something we had expressed no interest in, despite it being very busy. She was unable to count to 8. She, in fact, sincerely asked us ‘what comes after 7?’ while counting the yardage of our fabric. She was unable to determine from the back of a Simplicity pattern how much yardage to a pattern required. She told us an amount of yardage anyway, but it was the wrong amount for the wrong pattern and she refused to listen when we tried to tell her what we did need. I’m not sure what kind of math she used to count fractions of yardage, but it seemed based on the number of things that popped into her head minus the number of shiny things to the left versus actual numbers.
After fabric cutting, I asked her to show me where something was on the shelf because I had just looked in the spot she said it was in and couldn’t find it. She had to be told by another employee to do so. After escorting me to the aisle and also being unable to find the product, she used her ear piece to ask. When I asked her where another product was that I was unable to find, her exact words were to her earpiece, right in front of me, «I’m about to leave but NOW the customer has another question.» She said she didn’t know where this product was and started to leave. I asked after her, politely, if she could ask another associate who did know. She was very annoyed by this.
In trying to find these two products, she grabbed items out of my hands to read the label and then TOLD me I had to read the label as she couldn’t see it. She continued to give us massively incorrect yardage on what we needed. She did not understand the difference between the width of fabric and trim versus the yardage of a fabric or trim a pattern called for. It would have been one thing if she was just bad at her job but apologetic about it.
She was not apologetic at all. She was not a new employee based on her name tag. She was over bearing, rude, incredibly stupid, refused to listen and provided no service whatsoever. I work in retail and am very patient with others in the industry. That in mind, this lady was beyond horrible. The best customer service we had in that store was from some other shopper telling us that she didn’t work there.

Of the Joann’s in this part of OC, this one is the best stocked, has the best lighting, looks like it has newer stock, and doesn’t appear delapidated.
Called me spoiled, but I’m used to the stores being well lit and well kept. And what I have found has been disappointing. The stores have looked like they’re on the brink of going out of business. Where I used to live, I primarily went to Joann’s, though it was a super store. I rarely went to Michael’s. Since l moved to HB, I never go to Joann’s. It’s to depressing. WTH Joann’s?
This location has restored my crafters joy.

The staff working here are really knowledgeable and friendly. It is nice to come to Jo-Ann’s for your fabric and craft needs. You can normally find what you’re looking for and get some good assistance for any questions you have.
I just wanted to note that I enjoyed the assistance I received here and it was a pleasurable experience. Found what I needed and will be back if I ever need to do more arts & crafts.

Not sure why people gave bad reviews on the customer service here. Both times I’ve been, I was able to quickly get the help I needed, and I also got some advice on how to get into the magical world of sewing. Their fabric selection was pretty excellent, also. I’m definitely planning to go back and take a class or two.

I was here to purchase some fabric, and got there at 8:50pm, inside the store, and a Girl Called Neri or Nedi, Said, «We are allready closed, you CAN NOT get fabric anymore». I already knew which fabric I wanted, but even though she keept saying «Oh no sorry we’re close».
Then I asked another lady called Lori and she did make the fabric cut out for me but she was like in a hurry to leave or something, she even cut my fabric uneven. It only took her like 2 mins. to cut the fabric and they were acting like if they were at the last day of school!

The store and cart area are so gross and dirty. They never have enough staff, especially for fabric cutting. I spent over 20 minutes just to get 3 yards of cut. Also, the staff have little to no knowledge about most of the products in the store. I know I am not the first person to make these complaints, but when is this company going to get a clue about this stuff.

It is so disappointing now days… It used to be, back in the day, when you go to JoAnn’s Fabric store they would actually answer sewing questions. This is no longer true. I guess that is why we have Google and YouTube…

Been here 2x, tonight being my 2^nd time.
I’ll be honest I am a painter, not a sew’er! I don’t know squat about fabric or let alone making an apron. Which I have to do tomorrow for work. I was in the cashier was nice, helped me find a good fabric for about $ 2 per yard. Again, not crafter of the year but also said I probably wasn’t going to cook in it, I just need it to «look good». Then she says go get it cut in the center of the store. I’m walking over there, see about 4 people in line to get their fabric cut, so I head over and ask to find some of the other items I am needing; bias tape, Rick rack, buttons, embellishments.
The ladies cutting fabric were b#$chy, couldn’t help find bias tape. They pointed and said «it’s over there…» instead of walking their butt to show me where stuff was located. I found the buttons. But I didn’t know what Rick rack looked like and certainly had no clue what bias tape was. I was circling the area like a dork until finally a customer helped me… A CUSTOMER!
No line for the cutting. Put the fabric down and said 1 yard please, the lady was like «did you find what you were looking for» so I answred, «umm not exactly. Thankfully a good semaritan showed me where an item was so I wouldn’t have to bother you ladies who work here» she rolled her eyes, printed my ticket and walked away!!!
Heading to the cashier. Little long, 2p min before closing and 1 cashier? That doesn’t make sense! But whatever, same cashier from before, the nice & helpful one… told her what happened, she gave me 50% off my entire purchase and gave me a few coupons for next time. She suggested I write a Unilocal review! Geezus!
After everything I paid $ 7.56 for what I needed that should have costed $ 25+. If the stars were for HER only, She’d get 5! She was hispanic, longish hair, tall, kinda chubby, VERY SWEET & HELPFUL!
If you see her go to her. If you don’t. … good luck with all those old crab trees!
Gave 1 star for the super crappy experience from the sewing snobs!

I’d gladly give this place ZERO stars if it were possible. I’ve never experienced such poor customer service, nor dealt with a more unprofessional company– from the store to corporate. I’ll be reporting them to the Better Business Bureau as well.
I went in on my lunch break to make a quick (or at least what I figured would be quick) return. Everything I was returning was packaged, not used, and in good condition. The wait in line generally lasts about 10 to 15 minutes for all purchases and returns (I used to be a regular customer so I know this to be true). This time was no different, but then add the 30 minutes it took the staff to figure out my return… My return process (if you want to call it that) took about 45 minutes. And I didn’t even get ALL of my money back.
The first clerk couldn’t figure out how to make a return in one transaction, 3 transactions later, I asked if she could get a manager involved b/​c I was on a time crunch.
Finally, I was directed to another store clerk– she couldn’t figure out how to return ALL OF THE MONEY DUE TO ME., and concluded, well you’re just going to have to be short (about 5 $). Hey, I know $ 5 doesn’t break the bank, but the principal of it all really upset me. They made me wait SO long, and then they couldn’t even give me the full refund due??? What the heck, right?
Meanwhile, the «manager» there was just as clueless, watched me as I got upset about the money still owed to me, and said «Have a nice day». How rude.
I called corporate and explained the whole story. The guy empathized with me and promised a call back from the store manager within 3 business days. A week later, I called again, b/​c NO ONE FOLLOWED UP WITH ME– the man pulled up my first report, and said he’d have someone call me… still, NOTHING.
They’ve lost a good customer. I will no longer make large company orders or give referrals to a company who lacks integrity.

Ran into Jo-Ann’s yesterday to look at jelly rolls for a baby quilt I want to make and brought a co-​worker with me who is not a crafter. First, there was only one (ugly) jelly roll and it was unraveled and apart. Two, the store was dirty. My friend commented on all of the bolts of fabric laying on the floor and the very messy shelves.
I’d rather shop a more expensive store — further away — than deal with Jo-Ann’s anymore.

Thank you so much for all your help Monica, Jen and Maryane (I hope I spell your name correctly)
I was having a horrible experiences at the Huntington beach store however they made it all better.
When you are at a store who is so nice and help you with professional knowledge you will end up buying more things.
:)
thank you so much

My friend’s wedding is just 10 days away and we’re all supposed to be dressed in a shade of «grey»… I’ve been looking high and low for some particular tulle and didn’t even know that this location was here until my co-​worker told me to check it out.
I’m so glad that I did! I’m really guessing that everyone’s experience is a bit different because I was a bit taken back by this location’s less than stellar rating.
Never judge a book by it’s cover is what I say. I was asked if I needed help with anything at least 5 minutes of walking into the store. I wonder now if it was because I looked a little lost, but I couldn’t help it — this location is massive. It’s been the biggest one that I’ve been to. Now, that’s a lot of thread and fabric!
Regardless, I found tons, and tons of tulle and extra little tidbits that I needed for my wedding outfit — gotta hand it to the staff that they could sense what kind of look I was aiming for. And all in under my lunch hour. Win.
My negative critic-​side just dreads the fact that I have to drive a good distance to this location. I normally am not in the area only because I try not to come at least a 2 mile radius from my office on my time off if I can help it… Can you really blame me?!

Oh no JOANN SUPERSTORE wanna be but NOT!
I have been to JOANN’S NUMEROUS times but this time made me wish I hadn’t!
I was on the hunt for small sequenced appliqués to put on this shawl I’m wearing to a ball in March. My shawl was attached by the bottom of a display when a store was moving things around. When I saw it the dress had already been marked down because it was off season and they were just trying to get rid of it to get more store in. The ball gown was prefect but the shawl looked like a little animal had bite into it in two places but little Mrs. Handy the mom-​in-​ator said «oh I can fix that» so I brought it up to the register and proceeded to do my pretend sort of cry and went into my… I really want this dress, blah, blah, blah but the shawl is messed up. The mom-​in-​ator and I do an AWESOME tag team when we want a discount! In the end and after a we got what we wanted off the dress cost something like $ 70. HAHAHAHHAH! SCORE! Now all I need are shoes!
So I was here with the mom-​in-​ator looking for sequence so she could fix said shawl. In all honesty the dress doesn’t need it but it’s a nice complement with ball gown and long red matching gloves I just so happen to pick up one Thanksgiving in China!
We asked where they had their sequence appliqués since each store is set up slightly different! The shelves were basically empty! A little of this and a little of that and NOTHING OF WHAT I WANTED OF LIKED! The mom-​in-​ator picked out something but I didn’t like it and they were much too casual for the dress and the color was slightly off! NO BUENO!
After going through WHAT they had OUT WHICH WAS NOT MUCH! We left empty handed and defeated but with a lead to the «Flying Geese Fabric» (see review) in downtown Tustin which was not far away!
I managed to find some Leprechaun socks but NOTHING I was looking for! Why the shelves were so BEAR is BEYOND me! Did they NOT get a shipment in, are they CLOSING their doors? I have no idea but the sales/​cashier lady was SUPER NICE and had a clue to another store that might be able to help me out!
I’ve NEVER been to a JOANN’S that looked this way! It was NOT GOOD AT ALL! The silk flower section was sparse as well. If you were NOT there for VALENTINE’S or ST PATTY’S day items then you were AZZ out of luck!
The mom-​in-​ator managed to SCORE a deal on some left over Christmas wreaths that after discount were like $ 1.99 probably the price they should have been in the first place! I HATE that stores OVER PRICE stuff when they know GOOD and D*MN well they got it from China and only paid pennies on the dollar for it! That really CHAPPS MY HIDE!
Anyway, we left and were on to the next store in search of our sequence appliqués. I can’t see myself going back here! For one I’m really not into making things and for two they REALLY DIDN’T leave a good impression on me! They REALLY SHOULD take out the name SUPERSTORE!