Irvine Yellow Cab

Über! Because, F*ck You, Yellow Cab! Rude as hell «service» for years. I’m glad you’re finally are getting your karma.
Über drivers are SO much more friendly, convenient and cheaper. Oh, and you don’t have to deal with rude girls who hang up on you when you’re trying to reserve a ride. Yellow Cab… BUH BYE.

WORST CUSTOMER SERVICE EVER. I just called to try to book a cab for the morning. The girl was not friendly at all. When I asked about the discount stated on their website she said she didn’t know what I was talking about, I referred her to the website & she said she had to ask her supervisor. She came back and said that it had expired, so I told her that the website mentions expired Groupons & has this discount now. She again had to «ask» her supervisor & came back in a couple of seconds and said the website needs to be updated and that they aren’t accepting discounts. She was incredibly angry sounding the entire time for no reason. I asked if this was the only cab company in Orange County (I am new here) & her response was «Obviously not. Why don’t you Google the other ones & call them.» Then hung up. So, I called back thinking her supervisor would like to know. She answered again & when I asked to speak with her supervisor she put me on hold for a good 5 minutes, then came back thinking I was a new caller. When I told her I was still holding for her supervisor she said she was the supervisor. I corrected her saying that I had just spoken with her and would like to speak with her supervisor. Her response was «I know who are, you’re the one that just called that I told you to Google another company. I am the supervisor so what do you want?» She insisted she was the supervisor for the night shift (so I’m not sure who she was asking about the website discount). So I asked if I could have the number of the supervisor that would be there during the day. She purposely said it so fast it wasn’t understandable. I asked her to repeat it slowly, which she did then immediately hung up. I called the number and it was a fake number. The entire time, I was very cordial while she was extremely short. There is no contact us on their webpage, so maybe people will just read Unilocal & avoid this place.

I definitely will give –5 star (negative 5 star), if I have the option. I just received a most incredibly bad service from Yellow Cab even before I board their cab. I called to move up my pick up time by 30 minutes, that was one hour before my flight. Based on my experience, I should have enough time to get there and board the flight. After all, it should be my decision when I wanted to be picked up. However, I received the most ridiculous crab from this person, who claimed to be the manager. He refused to move my schedule. He even accused me of disrespecting the US system. I CANNOT believe it. Now, cancelled Yellow Cab, and I booked another pick up from OC Taxi, who has no problem picking me up at my requested time. Everyone, stay away from Yellow Cab, it is not worth the stress.

They did not come to my call because the «driver decided not to come» don’t use them! If I could give them a zero I absolutely would. Ever since über I have never been forced to use them and hopefully never will again! They are unequivocally the WORST taxi service I have used in OC or otherwise.

I had a horrible experience with this company. I called the night before to book the cab for 6am. At 6:03, no cab so I called to check – «5 minutes away.» Called again at 6:11 – put on hold and disconnected. 6:15, told that original driver had never responded to call do they’d try someone else. It would be 5 minutes. 6:28: Re-​installed 3 kids car seats, loaded luggage in my car, and drive frantically to SNA. I was parked and trying up lug my 3 preschoolers and our stuff through parking lot for 7:15 flight when – at 6:35 – driver says he is a few blocks from my house. Ludicrous! I would have missed my flight but for it being delayed. I will never use this company again.

I made a reservation to be picked up at 5:15 am, re-​confirmed it but NOBODY SHOWED UP! When I called, I was told that they were having trouble getting drivers on the line! UNACCEPTABLE! They shouldn’t take reservations if they can’t be honored … I’ll NEVER use them again, Spent $ 180.00 because I was forced to drive my own car to the airport and leave it there for a few days!!!

Use this cab service if you want to be hung up on and, for lack of a better description, treated like an absolute, lowly, pile of fresh and steaming sh*t.
I’ve used this cab service many times, and never really had a problem– until tonight.
My problem isn’t with the cab drivers: the cabs are clean, the drivers are alright, and the fare is well, fair, for the area.
My problem is with the receptionist. Look, I know you must be miserable working on a Saturday night but there is honestly no excuse to hang up on customers who need a taxi. The worst part is that we received complete hostility out of nowhere. Called in 4 times– yes 4– and got hung up on every time right after they asked where we wanted to be picked up from. Called back and asked to speak with a manager, and you guessed it, hung up again.
If you ever want to be treated like dirt, use Irvine Yellow Cab!

Worst taxi service ever! This is my 4^th time trying to use this service, chalking up the 3 previous experiences to just bad, individual drivers. I was mistaken. TERRIBLE TERRIBLE service. Literally a 6 minute drive with anyone else will take almost 15 minutes. Each time, none of the drivers had any idea where they are going… Which was to UCI mind you, so its not like its on a bunch of small streets.
They’re always talking on the phone, making illegal maneuvers (which I probably wouldn’t mind if they got me to where I needed to be in good time), one time almost got into an accident, in which we would have if the other car didn’t swerve onto the shoulder. Another time the driver took me half way to the airport… I was not going to the airport, and if he had not been on the phone, he would have heard me also remind him…
Waited for 40 minutes, even calling in at 20 mins after to make sure a taxi was coming. It never came, and after 30 mins had to request them to dispatch another one. Making me late for work.

I would give this a negative 10 stars if i could.
Called for a cab yesterday called at 12:50 for a cab before 2:00
They told me 20 – 30 minutes
okay I thought not bad then.
1:35
I called the cab service and asked if my cab was nearby because it was supposed to come within 20−30mins and the woman over the phone checked and told me that it would be 20 – 30 minutes.
Um EXCUSE ME?
so I said um well they told me how long that would take in the first place I need the cab before 2 and the woman over the phone with a bitchy attitude said, Well what do you want me to do about it do you want me to cancel it?
I said no, but called back 5 minutes later and cancelled it
Never Ever Ever Using this cab service

Same experience as Kenny and A L. Had a 10am flight, but I’m only 7 minutes from John Wayne airport and allowed for some slop time by ordering cab for 8:45am. No cab. No call from the cab company. When I called at 8:47, I was on hold for 5 minutes before I was told that my cab would be here in 15 – 20 minutes. That would not have been in time to make my flight, so I had to, like A.L., drive myself to the airport and park. $ 180.00 in parking fees later (it was a 9 day trip), I’m going after Yellow Cab for a reimbursement of the difference between the round trip cab and what I paid to park.
If they blow me off, they will be making a mistake, because I’ll see them in Small Claims Court on principle alone. And I think I’ve got an airtight case against them.

This is one of the worst taxi companies I have come across.
On their phone line they are very slow to understand addresses, names etc, and as Kenny said, they promise 10 minutes but may take an extremely long time; we once waited outside for 40 minutes for a cab.
When the cab eventually arrives (and they always have so far –eventually), the taxi driver will not know where you want to go and will ask directions (this has happened all but one time so far, i.e. roughly 10 separate occasions).
All in all, to be avoided if at all possible.

Had similar experience this past week as Kenny. Made an appointment the day before my flight. Asked if I should build in some buffer time and was told, «No, our cabs show up on time.»
In short, they never showed up. When I called 5 min after, they placed me on hold. When I called 10 min after, they never answered the phone, at which point I hopped into my car and booked it to the airport. Thank god I made my flight.
Totally unreliable.

Wow, Kenny got a bum rap on his ride. Sorry dude!
Anyway, for full disclosure, I’m an office manager at a local engineering company that sends people on planes a-​lot. And when it’s really busy in the office and I don’t drive in, I usually send these guys to drop whomever off where ever.
Their cabs are clean. The fares are… well the Standard for Cabs in Orange County.
But to refer to Kenny’s situation: Provide as little information as possible to the cab company. Just say you need a cab at your location, and for them to step on it. If they ask where you are going before the cab rolls up, lie. If anything, give the name of an Airport — They get better fares there anyway, and they’re probably getting pulled from there anyway.
Is it dirty and underhanded? Sure. Then again, they’re more interested in big fares than little fares. As long as you get there in one piece, who cares?

Let’s see. When you call a cab company and they say they’ll have a cab for you in 10 mins, that’s a good thing, right? Well, not if you are Irvine Yellow Cab. They will just tell you someone is on their way, then leave you waiting forever.
That’s what happened with me this past weekend. I called for a cab, they said less than 10 mins, the cabbie actually called me to confirm the time, and then… NOTHING! Called the cab company back, and magically the wait time jumped to 30 mins. Called the cabbie and he wouldn’t answer his phone. Unbelievable.
Guess that since I was only going about 4 miles or so he didn’t want to bother with the small fare. Because he was insistent on knowing where I wanted to go; and after I spoke with him… never heard back. Avoid this place at all costs!!!
Don’t go with these jokers, call another cab company. Otherwise you will be waiting… indefinitely.