Ids Asset Management, LLC

I live in a community that is managed by IDS Asset Management. Tracy Drivas and her team have always gone above and beyond the call of duty to help our residents in any way needed. We are currently in the middle of a $ 1.5 million dollar reconstruction project and IDS has been there from the start. When the project was first proposed, it was quite overwhelming to our residents. The financial aspect, along with the sheer magnitude of the project, were very intimidating to our residents. Tracy spent countless hours researching vendors and collecting bids to present to the community. It took approximately a year and a half to put the project together and the residents in our community couldn’t be happier with the construction taking place. This project would not have been successful without IDS!
Tracy and her support staff are always very friendly when we email or call with questions. Their office is quick, efficient, and professional. We have experienced several after hours emergencies and Tracy responded immediately and with remedies already lined up!
In addition to their efficiency, Tracy and her staff are extremely knowledgeable of all laws pertaining to community living.
I would highly recommend IDS to any community looking for a property manager. Not only do they take great pride in their work, they are invested, and treat their communities like family.

I am so glad I moved into a community managed by IDS. Not only did they send me the nicest homeowner welcome letter when I moved in, they immediately responded to maintenance issues within my condo. They were in constant contact with me every step of the way — from following up to letting me know what vendors would be contacting me, keeping me informed of the bidding process, letting me know what vendors were awarded the work and following up afterwards to make sure I was satisfied with the work. Can’t say this for the last association I lived in — I could leave five messages with the property manager before I ever got a call back and it took forever to get anything fixed. IDS calls back the very same day you leave a message. And, they are the nicest people to deal with. Tracy treats her associations as if they were her family. She actually cares and so does her staff.

Every bad thing you have ever heard that is wrong with HOA and management companies can be said about IDS and the owner Tracy Drivas. Based on many years of experience with IDS and the Drivas approach to property management, you are subject to a hostile, unneighborly manor of interaction that I believe Tracy encourages. She is the embodiment of the worst case scenario. If you think ids is messing with you– you are probably right. As in Rightway. Thanks for nothing Tracy and your meaningless apologizes.

We live in Bixby Green in Garden Grove. We moved in about 6 months ago and have had pleasant experiences with IDS from the beginning. The Staff is very attentive and always responds to emails and voicemails on the same day. In both instances we have had an «emergency» after hours, Tracy personally called us on no more than 10 minutes after we left a message. I will say, I think people show their truest colors in the most difficult times. That being said, I am 100% confident our community is IDS’ biggest headache. Despite all of the nonsense that goes on within the politics of our own community, Tracy and her team are always prepared, dedicated, committed and willing to help/​advise at all times. I honestly would be worried about our community if we didn’t have IDS to help us with all the management duties and guide us through all the legalese. From all of us here at BG (even the ones who haven’t figured it out yet), thank you for everything!
IDS rocks!!!

I had the wrong number and called their «emergency» number and was rudely told so. The lady that answered needs to remember that they are in the business of customer care. I wouldn’t use a management company that can’t even answer the phone politely! I was very offended. I can’t imagine how she would handle a complaint!

Informative and helpful. When I called about a couple of community issues, she provided the options/​solutions right away. Our HOA dues have gone up (as to be somewhat expected) over the years, but our community is in good shape.

I am a renter at one of the properties managed by IDS. Tracy has been extremely friendly and helpful when I have a question or request. I have never been spoken to rudely by anyone at IDS and Tracy has always returned my calls and/​or emails in a timely manner. I recently had an issue and Tracy couldn’t have been nicer or more helpful.

IDS has managed the property I am residing in for the last 5+ years. Never have I been treated so rudely by anyone. I have only called this company less that 5 times or the years and every time Tracy, the manager is very disrespectful. She is hostile, unfriendly and has terrible customer service skills. Must really hate her job. I would stay clear of this company as they do have poor property mgmnt skills. Our property is deteriorating, the landscaping has been neglected, the roofs are leaking ect… we have no reserves.