Hoag Medical Group Irvine – Woodbury Family Medicine

I’m surprised at the negative reviews, I’ve been coming here for years and never had any issues. Sometimes during the winter, wait times are long for urgent care but that’s normal anywhere.
They recently switched to become a Hoag facility so I think that’s what some of the challenges were as they transitioned. I recently went in for a scheduled appointment with Dr Teo and she is always great. I needed to get something that was causing me pain checked out that she confirmed wasn’t a major issue, but gave me an order for a follow up lab test just in case the pain didn’t subside in a few weeks. I appreciated that so I wouldn’t need to return back.
I waited less than 5 minutes before being taken to the back and the nurse was nice that saw me and the doctor came in a few minutes after her. I was in and out in 30 minutes! I’ll continue to come here for my primary care.

I have been going to Woodbury Medical Group (Now Hoag), for the past 8 years. I have always had a good experience, but in particular with Dr. Felix Horng. He has always been great and I will keep coming back.

I wish i could give ZERO stars. Or negative stars!
We were young parents, and our first born was always sick. We started taking our 2 year-​old to FELIX HOANG.
Every single time we went there because he had flu like symptoms, felix would diagnose our son as «sick» and prescribed amoxcillin– every single time!
We continued going until he was four (again we were young. .we didn’t think to get a second opinion)
And we probably were there once a month with our son. He was always sick and then finally, felix said I’ll up the strength of the amoxicillin .i was kind of freaked out… but hes the dr. He should know better. …well.. my son had an allergic reaction and broke out into hives, so we took him to the ER, and the ER doctor said, with his history of taking amoxicillin so much, so long, my son is now allergic and can never take it again.. Great. Thanks a lot felix… and then, the ER doctor also said, by the way, after hearing your sons symptoms i recommend having you take your son to the ear nose throat doctor, he has adult size tonsils, which keeps any bacteria in that zone which causes him to have earaches and those flu like symptoms…
We immediately made an appt at choc, ENT, confirmed our son should get tonsils removed, and he did, and since then until now. .or son has never been sick like he used to again. .really, felix, wtf, what kind of doctor are you … freaking 2 years and an allergy to penicillin and you couldn’t see it was his over sized tonsils. You mother f.
So be careful parents.. Felix is clearly a drug pusher, and definitely does not have your child’s best interest at heart. .
Again. .my son was 2yrs old when felix started prescribing amoxicillin. …we should have been smarter parents. .but i hope i can help anyone else with this review
Go else where

I am a 60 year old male, I hate going to doctors and especially clinics, I have been lucky and blessed enough to have good health. I went in yesterday (04÷11÷16) with a bad cold and bronchitis. After all the paperwork, they had me in the back within 10 minutes. After the nurse got finished, I was lucky enough to get that awesome Nurse Practitioner that was educated in Washington. She asked all the right questions, took the time needed for a proper consult, was pleasant and I have to say, after this, give me a Hoag N.P. EVERY damn time! I was as impressed as I have ever been in my life with ANY Healthcare Professional!
Healthcare in America may be going down the toilet, but NOT here!
Thanks,
Dan

Again, having trouble getting through to my PCP. Been calling for the past two plus weeks trying to get orders set up prior to my annual check up. Both times the front office staff reassured me that the message would be passed on. Checked my patient portal and still no orders or any updates. Tried calling twice today — and no one even picks up the phone. Is this practice still open?

Yay, I’m a fan of Dr. Teo! And that’s about it.
Dr. Teo is thorough, patient, knowledgeable, and has a very calm positive vibe about her. She doesn’t rush visits and explains things very well. She is also pretty responsive on responding to messages when I email her (on st Joseph’s, follow my health).
The nurse staff here are a hit or miss. I’ve encountered some really grouchy ones, some really nice ones, and those who barely talk to you cause they want you to go away. I do think they need more practice with drawing blood cause every time I end up with a huge bruise on my arm where they drew it…
But other than that, Dr. Teo is awesome!

The physicians, nurse practitioners, nurses and the rest of the staff are really nice and caring. Super knowledgeable doctors. Minimal wait.

Only good here are the doctors and the nurse. Specially Dr. Teo my favorite.
I have been going to this place since they opened. It used to be so good, customer service is very good, very friendly staff and you can call and make appointment without any problem. But now, they changed the group and customer service is so bad after that. You call to make an appointment and the phone rings non stop and no one answer the phone. I have tried different times and no luck. Finally I have to walk in to make an appointment. I understand they are busy certain time, but almost whole day they don’t pick up the phone. Front office not a friendly staff. Front office staff needs to be changed
Only good thing in the place is the doctors.
April 28,2016: My husband goes to this place too. Last week he called them so many times and no luck. Left msgs and no return. Finally he walked there to make an appointment. What is happening with this new group ?. We may have to move to another group soon.

This place never fails to disappoint. Both times I have gone here I have had a bad experience.
I understand that as a walk-​in you will be facing a long wait time. But the ladies at the front desk are just as rude in person as they are over the phone. I remember having issues with Monica and Lisa. Their cold indifference and ability to ignore multiple people standing at the counter in front of them is actually quite impressive. In the middle of talking to Lisa about filling out a form she cut me off and turned around to talk to the receptionist behind her and didn’t even glance back up at me as she answered the phone.
I try to be as polite as possible because I am very aware of the frustration one can feel when working with a rude or difficult person. But, holy crap, I got the same unprofessional rudeness from the nurses too.
I had to see the nurse practitioner (Molly) for a sinus infection. I understand that at times it can get so busy that it is difficult to see a doctor. But I had to BEG her to give me a Zpack for my 2 week-​long sinus infection and she refused and insisted on continuing only over the counters.
Avoid this place. You will come in feeling terrible and leave feeling like an idiot. What a waste of time and a copay.
I ended up using a over the phone medical service and they prescribed me the medicine I needed in less than five minutes.

I have been here for my yearly checkup, as my primary care physician is here — Dr. Teo is great. The staff I encountered were great. Anyways, this review isn’t for that.
I have been seeing a specialist for about 6 months now, and I’ve been getting blood work done so she can track my progress. She is part of Hoag, but she’s located over at the Hoag hospital down the street near the 405 freeway. Regardless, she’s still part of Hoag. Within the past 6 months, this doctor has request for me to get blood work done 4 times, and those 4 times I have gone here to get it done. All 4 times, I bring my necessary paperwork, and I am usually in the chair getting my blood drawn within 10 – 15 minutes — even with 5 people in front of me. That wasn’t the case this past weekend though.
I come at ~8:10 AM and there are 2 other people there. Ok cool. I give the lady at the front desk my paperwork and tell her I’m here to get blood work done. Within 10 minutes, the other 2 people are called in. I then wait another 25 minutes. Nothing. I get antsy now, only because I need to be over by John Wayne at 9. I ask front desk lady how much longer it would take and she tells me they’re almost done because they needed to check with my doctor about paperwork stuff. I have no idea what needed to be checked since I had been here before for blood work 4 times before, all ordered by same doctor. I had never had this issue before — them needing to «check» whatever it was, and having to wait for nearly 40 minutes.
The only upside would be that you can get your blood work done on a Sunday, whereas Quest or other labs would be closed on a Sunday.

I am APPALLED at the way I was treated by the nurse, Crystal Mullen today. I have direct doctors orders to follow up BY PHONE, a week after my visit for a follow up whether I need further antibiotics or not for a skin virus I have. I received a phone call earlier and missed it, unable to reconnect via the phone I walked in to get a refill request. I was confronted with a rude nurse who refused to even talk to a doctor or manager on staff because she wanted me to pay for an additional visit. She went against the medical plan my doctor had originally laid out for me, and instructed me that they would be unable to treat me or help me because I would not pay an additional $ 100 for a visit. This is what you call unprofessional, and someone who wants to feel like a doctor when they are simply a nurse. Way to go HOAG, you don’t even know the reviews I’m going to leave or the distance I am going to take this. I had to leave your office today with infected boils on my face, so thank you.
DISGUSTED BY CRYSTAL MULLEN, KIM WRIGHT.

Found this place through my insurance network to try to get a blood test done since I need to be monitoring my liver conditions. The staff on the phone was not friendly and had a condescending attitude. When asked for my insurance type, I didn’t have it on me and the lady just said «Well, wherever you go you’d need that.» I found this place because it was listed under places I could go for my type of insurance coverage, and I’ve gone to other places who would check my insurance ID to see which type of insurance I have rather than talking me with «Well…blah blah blah.» She didn’t have proper phone etiquette and waited for me to say bye to hang up the phone immediately. The doctors here may be good, but I will never know because the staff was so unwelcoming that I’m going somewhere else.

I came here for a well visit. I was able to see the doctor about 20 minutes after my appointment time. The wait didn’t bother me because I was busy filling out the paperwork for new patients.
Dr. Teo is really nice. She explained my blood results to me and we went over my medical history. She also took a look this scab I had on my arm that I thought might’ve been a wart.
I had my initial blood work done at a Quest lab, but they didn’t test my kidney, etc so she recommended another test.
I also received a flu shot administered by a nurse. The staff was very friendly and even greeted me on my way out.

The doctors and most nurses are good here but one of the nurses is very rude and her name is Sareth. I have been helping my friend to make appointments a few times as my friend doesn’t speak any English. Every time was fine except this Sareth. She said she can not make appointment without the client over the phone with me. I mean I did not asking anything but an appointment. Why is she giving me a hard time? Also she asked my name and I gave it to her and I asked her name a few times she did not want to give it to me. Anyways, I am not mad just a little bit sad…

Don’t come here!!! Staff is rude! Long wait and they give you the round around with test results.

Came in early as a walk-​in because no appointments were available. The front desk staff tried to discourage me from staying because there were 5 patients ahead of me with appointments. When I told her I’ll stay to see the doctor she wasn’t very happy. Just sitting in the waiting room listening to the staff’s phone etiquette, there needs to be a change in professionalism.

I’ve switched to this location since we moved into the neighborhood. Each visit I always have an appointment so I never had to wait more than 5 minutes. I can see there will be a wait for walk-​in since the doctor will try to «squeeze» in between the appointment time.
The facility is also equipped for blood work and again I came on Saturday @7:30am and encountered no wait. In fact, I came too early so I had to wait for the staff to open the door.
You can also have your mammogram taken here although the Imaging is only open on weekdays.
Of the times I came, I never had to wait which is awesome because I’ve had to wait for 2 hrs before seeing a doctor and was with an appointment.
My only complaint is that the front desk (check-​in), one of the staffs thinks you can do telepathy but other than that, most have been very friendly and helpful.
I like the fact that you can communicate with the doctors electronically for referrals, refills, questions, etc. The response might not be immediately but I do get responses eventually. At the same time, lab results are accessible via electronically which is really awesome.

Doctors seem ok. Come EARLY to get blood drawn or face a long wait time. Pissy attitudes if you don’t follow ALL the directions, or just plain pissy medical assistants. Also Good luck not getting hung up on when Deane answers the phone. Excessive waits on refill prescriptions, you have to waste a lot of time to follow up, leave messages, talk to people, get hung up on, go online, and still no progress for a week in which it still hasn’t been filled. THANKS for literally nothing! Maybe convenience isn’t worth it!

I, too, am surprised at the reviews for Woodbury Medical because I’ve been a patient here for years and have had zero issues. I’ve even taken my children here for flu shots and school vaccinations also with zero problems in the process. Their visits are always quick in and quick out. My kids also have a separate pediatrician, mind you, but prior to finding their peds doc, I took them here for a yearly physical and again, excellent care. The appointment process, I find, is also quick and easy – I’ll either call or use their NextGen (NextMD) Patient Portal online service.
The doctors my children and I have seen are Dr. Teo and Dr. Horng. Dr. Teo is my primary care physician but since my insurance will allow me to see other doctors in the practice, I’ll go to either of the two and BOTH have been excellent. I can’t speak to the other doctors and as there are reviews on others – I can’t completely comment.
Every time I’m here, I receive quality care, diagnosis, and explanation of what’s going on and why I’m receiving the meds they’re prescribing. Then, the script is emailed to the pharmacy of my choice for me and by the time I drive there, it’s pretty much filled. Dr’s Teo and Horng get an A+++ in my book and I wouldn’t go elsewhere.

I have been to this office on three different occasions and am very that I have found Dr.Horng. He is very personable and an attentive listener. He directly addresses the concerns that you came in with. Dr. Horng has excellent bed side manners and is cool as a cucumber when I am a nervous wreck. I appreciate how he takes the time to call me personally to follow up with certain concerns or conversations we had just so that there are is no miscommunication or additional questions.
I have had to had my blood drawn twice in this facility and have had zero problems with any of the nurses. They do a great job and don’t poke me a million times like I’ve experienced in the past.
If you are looking for a new physician I highly recommend Dr. Horng!