H&M

It is an H&M with lots of clothes. I had to accompany my female friend here to make her happy.
If one recycles brand name clothing here one can get a 15% off coupon off a non-​sale item. (So much for doing that with my worn-​out sweats.)
Despite it looking like there are a lot of people in the line it proceeded at 2 people per transaction, with one being the actual customer and the other person being the person that actually paid. There were 3 cash registers open at the time. The majority of the time during the checkout procedure was devoted to removing the security tags from the clothing. Aside from that, the transaction was handled properly.

This is my favorite H&M in the Orange County area. It has the perfect mix between business, casual and play clothes all in one location (unlike South Coast Plaza H&M)! I especially appreciate the organization of the store, the cleanliness of the dressing rooms and the efficiency of the lines. By far, my favorite store to come to for most of my needs.
P. S. The men’s department always has killer sales. My boyfriend always leaves with a huge haul from here.

Affordable price, good quality clothing (requires a little patience and shrewdness). Pay attention to the size of the clothes and be sure to try the clothes before you buy it. Don’t rush and buy new clothing that was placed on the mannequin at that time (urg… I know it’s on trend) because you’re going to get a hugely better deal after the trend is over (a tremendous discount on that clothing). I remembered last time during the Coachella event, they sold a Coachella top for $ 11.95 and after the event was over it was discounted to $ 5 only (surprise! don’t waste your money! be patient!) It happened most of the time in H&M. Tips: They have so many great deals on Black Friday and after a fashion season is over. Try to hoard as much as you can on these occasions but stay wise and be sure to have a list on your mind which one you need or you might end up with a bunch of useless clothes on your bag (don’t be blind with their deals, i know it’s hard but try: p)

I was just there few hours ago (before 8pm) with my 7 year old son… I purchased only one blue dress. There were so many things that were going through my mind at that time, I didnt realize until I got home, the cashier overcharged me for three other clothings that I didn’t t purchase nor have it in my position. As I am writing this, I remember, there was a lady before me who wanted to purchase few clothings but none of her cards worked, so she walked away… then, the cashier said, «next customer please.» He scanned the blue dress I purchased. (I remember his name but I just dont want to write it. I believed he is Caucasian around 5’8 or 5’10 with black eye glasses and facial hair). Low and behold, this cashier charged the other lady’s clothing in my card along with my clothing. Definitely going back there tomorrow to settle this once they open… they can even checked their camera if they don’t believe me. I know its fourth of July weekend maybe his mind is somewhere else but what happened to protecting your customers? Not good. I rarely purchased stuff from H&M and this happened. I just want to return this dress now and get all my money back.
7÷4÷15 around 1048. Returned my one purchase… Got all my money back. Went in there, with a clear mind… I told the cashier today of the above information. He is Asian, 5’5 or 5’6 in height, Small body frame and hair above his shoulder, As I was returning the dress, this cashier had the audacity to asked me as if I committed a fraud or doing some sort of scam. He asked, «Are you sure… you didnt purchase these other clothes?» Repeatedly. I was baffled of how unprofessional he is. Wrong choice of words. Poor customer service. The other cashier who heard what is going on… Caucasian female, long brown hair, and petite. .told my cashier to «call Linda.» I believed she is the manager. I told her what’s what happened, «she added, I believe he is here today (cashier from last night).» I even told them, if you dont believe me, check your camera. Minutes later, came back and settled the problem. Linda, she is professional. She finds the solution of the problem immediately instead of making comments to the customer. Yes, this place has good affordable clothing but the customer service is purely lacking. I gave it a D. Now, I know why… one of the reviews were «Worst Customer Service.» The first cashier was careless. The second cashier, because of his statement, «I find him rude and unprofessional even though he was trying his very best to make the bad experience into a good one. BAD EXPERIENCE. I will not be shopping here. To management: should review your employees work ethic in checked if you haven’t done so.

Being raised in Europe, I grew up shopping at H&M and I was so excited when they finally reached the U.S. years ago!
Their window display and mannequins are all merchandised well and showcases their collection. They usually have a good clearance section, where the clothing is either $ 5, $ 7, $ 10, or $ 20. Also, they have super cute accessories. Their necklaces tend to tarnish after a few weeks of wear, so it’s not the best quality, but the prices are reasonable.
The only reason they are not getting 5 stars, is that this particular location (at the Irvine Spectrum) doesn’t have a children’s department, so I prefer the H&M at Mission Viejo Mall. Their children’s clothes are super trendy and cute!!! I wish they would open a children’s department at this location so this could be my one-​stop-​shop for the family.
Overall, a great store and excellent customer service!!!

Worst customer service ever! Higher management needs to come in and retrain their managers.

This review is of Amani’s guest service while working in the fitting room. And she deserves all 5 stars. I needed some help finding clothes and I continually pestered her for assistance with different sizes and shirts and she was more than helpful and friendly. I really appreciated her assistance. Keep up the good work!

H&M is one of my favorite stores for a quick inexpensive fashion fix. Some of their clothes are good quality but most are not. So if you want fashion for less this is a great store. Their sizes run very small compared to US sizes so keep that in mind when you shop here. Best time to shop for fashion clothes here is at the beginning of a season, they bring in new merchandise early even before the season starts and you have lots of choices at that time, they also have great discounts on the previous season clothes.

Unilocal says that it opens at 10am. I come and the door says 11am Sunday’s. Someone needs to get the right info!

My sister loves this place and i know they have some cute stuff so i decided to go in. I found a hoodie that i liked and wanted to see if it came in black. I ask the guy working. He was folding some cloths didnt seem to want to make eye contact back. He mumbled without even looking at me. You can check online. If i wanted to look online i wouldnt be in the damn store! Bad service oh well. It was Friday maybe he wanted to clean up so could get out of the store asap when his shift was done.

H&M is one of my top stores for affordable Tee’s and the occasional out of season sweater that’s in the sale rack.
I certainly think the South Coast Plaza has more variety but in terms of actually buying stuff I enjoy shopping here.
[Customer Service]
I noticed and read through a few reviews about the CS. Its true, the number of workers outnumber customers during heavier hours. I was at the cashier today and Jeff (trendy asian guy) helped me out. I was attempting to use my wrapp app to save some money but was too slow. He didn’t rush me at all. In fact, I just took out my CC with my white flag of surrender when he was asked, «well, how about a student ID card?»
FANTASTIC.
I saved just 15%, but still!
[Men’s side]
Usually stocked with dependable $ 5 colored Tees. No problems. I’d recommend checking in every other month for newer stuff or sales for the older stock.
[Changing rooms]
Clean & Plenty
[Location]
Its on the edge by Nordstroom and Target. So very accessible if you don’t park in the garage or by the Edwards theater side.

Clothing that’s just the right fit
Love are there fall line.
Customer service that rocks
Clean store I can try on everything and no hassles.

This used to be one of the better H&M’s in the OC area, but now the store seems to have fallen off its high pedestal. H&M is everywhere and now they are designed bigger and better than this older, Irvine location. Like all of the other stores, this one is also separated by gender– with the women’s section being the larger of the two (of course!). The dressing rooms are usually unattended, so that’s nice if you want to just go in and try on a few things without asking someone to open a room for you. As far as selection goes, this one isn’t very stocked. I would probably head over to South Coast Plaza, as they have a better selection of sizes and styles– especially if you are looking for something in particular. However if you are just browsing, this location is not half bad. Also, expect a long check out line as they usually only have person at the register, even on a weekend afternoon. Not cool.
The best part: 15% off your ENTIRE purchase when you show your student ID! Now, I can dig that.

I had a horrific experience here with the fitting room attendant on March 24, 2014 around 7pm. Marlenie, a shorter girl in her 20s with dark skin and thick long dark hair, accused me of stealing. Marlenie’s rudeness and disrespect toward me were appalling and degrading. I had never been treated so horribly and offended so directly at a well-​known store.
I had exited the fitting room with two tops and a bra, then put the no-​go clothes back on the racks myself because she was nowhere to be found. Marlenie later chased me down and said she found a lone tag in my dressing room, leading her to accuse me of stealing the top I was wearing (it was an H&M shirt I bought online four months ago). She said, «I check every single room before someone comes in and I did not see this tag before you walked in. You did not have that bra; you took that shirt.» My sister who was there the whole time vouched for me and Marlenie denied, «No, you didn’t!» She clearly did not see what I was wearing when I walked in and did not care to look at the items I brought in. I proceeded to show her the email receipt on my phone, proving I purchased the top I was wearing, but she refused to look, calling her manager, a redheaded man with a long beard and black beanie named Eric, who told me, «I am not allowed to check your bag in the store, so we will let you slide this time.» I was shocked and disgusted.
I was kind enough to inform and teach Eric about the unacceptable nature of both his and Marlenie’s nasty accusatory attitude. Eric apologized, and I hope to believe this incident a slip of judgment rather than a reflection of employee character, but if it happens again, I will report it to the big guys.
That aside, H&M still gets the one star for the inexpensive and sometimes flattering clothes I buy.

I used to shop at this H&M quite a bit, then I had an issue with the quality of the clothes. It just felt a little too Forever 21ish to me. I was in a pinch and needed a dress to wear to the company holiday party so I decided to pop in to H&M to see what was poppin.
The quality of the clothes was definitely a lot better and I was able to find a ton of options. I got a dress and matching accessories for well under what I wanted to spend on an outfit for that event. I will warn you that if you’re the type of shopper that likes to plunge in, find a few pieces and get out (mostly people that hate shopping) this isn’t the store for you. There is so much merchandise that it’s impossible to see everything unless you give yourself a good hour or so to look around, make decisions, then look around again to make more decisions.
My biggest problem with this store is with the staff. I went on a Saturday morning and they were definitely not busy. The girl in the fitting room was ok. She wasn’t amazing but she wasn’t awful. However, finding someone to ring me up was like pulling teeth. Oh, and how dare I try to make small talk with the cashier? I think I like H&M again, just not this one.

This place seems to lack both space and organization. People everywhere, and not enough employees. We ended up standing in line for 15min and there was only two registers open for awhile.
The selections are not all grouped together. I was looking for a sport coat and had to walk all over the men’s area to find different ones — it would be better if they had them all in the same area and organized in some way (oh, and in larger aisles too).
As for the pricing, it’s good, but not the best. I was eyeing a coat at Macy’s and wanted to check out H&M before buying. At Macy’s, it would have cost me $ 125 (good quality, etc) — a similar piece here would have cost anywhere from $ 120-​$ 170 for slightly lower quality material. And I got a better quality coat from Marshall’s for $ 75.

I won’t be shopping at this location again.
Went in last night with my sister. She was going to buy a zip up jacket from the men’s section where all jackets and coats were 30% off. We get up to the register to buy it and the dude working is, sorry to say, just your typical bro who was probably wanting any kind of job available.
He rings it up and it’s not 30% off and my sister says «wait, all jackets are 30% off, this is a jacket…» and he goes «NO, this is a HOODIE.»
Not sure why it was so frustrating, but at this point I’m venting because this guy was such a jerk. A jacket, in my opinion, has a zipper. A coat has a zipper. A hoodie is like a sweatshirt you pull over. Maybe you don’t have the authority to ring up a JACKET with a small little added discount, we all know you get 20% off an item when you sign up for their email, so why not get the purchase rather than having a customer walk away?
STUPID.
Customer service with their one employee was disgusting. Experiences like this really turn me off from a store. It doesn’t take much.

Huge selection, and they even had a sale rack! Discounted items AND they were BOGO! I guess it was only this week. I love the fact that they have plain clothes that are cheap but they look nice as well. Their selection spread through all over and the fact that they put different signs telling which gender’s things were there helped me figure out what I should get and what I could not get. Their employees were nice at the register, but I do wish someone could have helped me out while I was choosing my clothes.

Did you know that H&M is trying to give Bangladesh more money per shirt to help them build a better garment industry and infastructure? No? Neither did I until I listened to an NPR Planet Money podcast on it. (Let’s hope the Bengali govn’t takes them up on their offer and conditions.) Anyway… that makes me a little more likely to shop at H&M.
That being said, this H&M location is much nicer than the ones I normally shop at in AZ and the SF South Bay area. It’s big and well-​stocked with an easy to follow lay out. That makes shopping easier. I was able to find a few new outfits in much less time than anticipated. We liked it so much that we actually went back the next day so my fiancé could find a couple of new outfits, too. For an H&M, this is as good as I’ve seen.
Wish we had an organized store like this in my area.
Might see you there!

H&M Is great for affordable, minute-​by-​minute trend following clothes.
I am a big fan of their accessories and their sales sections as well.
Items are cute in a modern and trendy way and are usually designed well — but fair warning, you shouldn’t buy here hoping to have the item forever. Fabrics are on the cheap side, things run small and short (i.e. dresses), and tend to be good for about 2 – 3 uses… similar to Forever 21 but maybe a touch better.
The brand is worldwide so can be great for bringing European trends to the US so keep an eye on their fashions if you are into keeping up with fashion trends… I think that is probably most of the reason why their products don’t last forever — they’re really only supposed to last until the next season’s offerings! lol
What’s good about this brand is that it is good for basics like yoga pants and tank tops as well as business casual slacks/​blouses and on trend, youthful dresses for nights out or picnics.
They have a fair section of men’s clothes as well which are sort of between preppy and edgy.
They offer a lot but it also changes often so if you like what you see, get it! It could be gone the next day. I also love their sales but since things are already kind of cheap, they can be damaged & etc so make sure to look the item over and even try it on just to make sure there are no flaws.
Parking is pretty easy for this place as well — Its on the 405 side of the spectrum next to Nordstroms so you can either park in the street parking just outside the store or in the structure.