Dunn-Edwards Paints

I normally wouldn’t leave a negative review for ANYTHING, as I always like to think «everyone has things going on in their life, best not to judge», but my experience was absolutely EMBARRASSING and rude at this location.
I am young (28 years old) and a female, and know nothing about paint. I came in to get white paint color sample swatches to compare to my kitchen cabinets, as the contractor told me to go to this location and pick out the white I want, but I didn’t know where to start. I walked up to the counter where I talked to a man (long hair, in his 50’s, Asian (sorry for the racial description but I did not get his name)) about getting these paint color samples and where to start.
I asked «where do I find the white color samples?» he then proceeded to say «we only have 1 white.» Confused, I said, «My contractor told me to come in and pick out of your whites… you only have 1?»
Then waved a piece of printer paper in my face rapidly and said «WHITE!.. WHITE IS WHITE!»
I was seriously so confused as to why he was being so rude, but I said «I thought there were hundreds of white paint?» He then said «NO! There are MILLIONS!» and proceeded to laugh at me while saying this. I was SHOCKED. This completely contradicted what he said about them only having 1 white color of paint?
I was so embarrassed and frustrated at this point that I said, «You are not helping me so I am going to wait for someone over here» because I was so upset. A young girl with long blonde hair, about 5’3−5’4, then walked over to me and was EXTREMELY kind and showed me where the different paint color swatches were and told me what is the most popular white for kitchen cabinets, and gave me 3 color samples to take home. She was very kind and very helpful, probably felt bad for me for how that man treated me.
I was MORTIFIED that this man embarrassed me and laughed at me in front of the entire store. He should NOT be working there if this is how he treats customers. I wish I got the young girl’s name because she was very kind and helped me after that. If you go to this store – stay away from the man described above, he will make fun of you and treat you horribly, especially if you are uneducated regarding paint colors.

Great customer service. Free advice on many different typea of paint and touch up techniques. Very friendly and willing to help.

Dunn Edwards paints is one of the best out there, we use their paints on our cover plates when we have a custom color order (for fire sprinklers)…never failed!

This review is solely for their customer service. I came in to buy a gallon of paint and pulled a number then proceeded to wait in a short line. My number came up and Anthony called me over to the counter. In case there are two Anthonys working there, he was the one with long hair in a bun and skinny jeans. He was less than enthusiastic to be at work it appeared and yawned several times as he helped me. He was not very knowledgeable and wasn’t able to answer many questions without asking others. He asked for my account card and I told him I had to walk out to my car and grab it real quick. When I returned 20 seconds later Anthony was helping the customer who was in line behind me, so I had to wait in line again. Luckily Jae was next to help me. He was much nicer and knowledgeable.

I had no idea that they had a Professional Paint Advisor that provided free color consultation. What an awesome service and especially helpful that they had someone as helpful and well informed as Sean. I brought in pictures and samples in my quest for the perfect paint color and Sean patiently worked with me over the course of several appointments and walked me through trying out ten different samples in various formulations to get the best color that fit within my vision. I am thrilled with the color that we ultimately chose and very impressed with the color consultation services and great customer service that Dunn Edwards and Sean provided. Definitely make an appointment and take advantage of this service!

How can this place ever have 4 stars? The service here is horrible. 30 minutes to an hour wait every time. And its not just this store. All the dunn’s stores have super slow service. if it was up to me, i would never use them again. But some clients insist.

Always pleased with the service at Dunn Edwards. Their paint is way better than Behr paint and the cost is basically the same. I wish they offered sample sizes in all their paint.

Excellent customer service, the gentleman at the counter helped me to match my paint to my HOA color scheme for my garage door, he never rushed me and help me pick out the supplies I needed. I will never go anywhere else for paint, those big stores ignore you unless you scream for help. I love that they also carry Jeff Lewis paint there. I’ll be back to do my next project.

Friendly service and very helpful. They told me the wait time was 15 minutes for the paint, but it was much quicker. Will definitely go back to this store again. The lady (I found out her name is Nickie) who helped me was kind and patient, a plus for me who is color challenge.

Great paint. Wouldn’t use anything else. Ordered a quart of paint. Was told lead time would be 10 – 15 minutes to mix it up. Right now Im at 30 minutes and no paint in hand. Fortunately the paint is worth the wait. Everyone just needs to be on the same page with wait time.

Extremely slow service. Unorganized. Writing this review while waiting at the counter after waiting 20 minutes in line. Now they cannot find my order. Have to remake it. Waiting longer.

We recently started shopping at Dunn Edwards Irvine since we bought a house. We have spent thousands on paint and every time we go in there they are courteous, friendly, and helpful. Special recognition to Rob S, Richard, the manager Kham. They have helped us with all our questions, and concerns as we had never painted before. Sometimes it is busy, but that is normal if you go on a Saturday, so we try to go on off hours. 5 stars to the team at Irvine Dunn Edwards. I highly recommend this location for customer service!

not my home dunn edwards but i wish it were! this 1 is pretty big, everyone is friendly and they usually have everything i need in stock.

**Looks like 2 Unilocal profiles for this location**
They matched our paint color perfectly! And their prices were good too. No more AAA discount, but their prices were lowered they said. We were very happy with the service & product.
Monday: 6:30 AM — 5:00 PM
Tuesday: 6:30 AM — 5:00 PM
Wednesday: 6:30 AM — 5:00 PM
Thursday: 6:30 AM — 5:00 PM
Friday: 6:30 AM — 5:00 PM
Saturday: 6:30 AM — 5:00 PM
Sunday: 10:00 AM — 3:00 PM